Reviews

Review Details

• Review fromAfraid to leave in public A

  Date: 11/20/2023

  1 star
  I chatted with Ring Support. Afterward, I received an email satisfaction survey. I gave an honest opinion of the support I received, which was not good. Immediately after submitting the survey, my Ring Protect Plus was canceled in retaliation for my answers by the Ring Support person. The cancellation lost all the videos saved to my account. This could have lost me my extended warranty for my Ring products had I been outside the first year of use. I had no idea my answer to the survey would be used in this manner. There is no method to contact anyone outside of the Ring personnel that can take this revenge upon you to report to Ring corporate that I could find, thus I have come here so that others can know they are not alone. How can this happen?

  Ring

  Date: 11/24/2023

  Hello Neighbor,
  
  Thank you for reaching out regarding your Ring account. We strive to provide world class support to our users with privacy and security in mind. We would like the opportunity to review your recent experience with our team and have a member of our Executive Resolutions team reach out to offer assistance. Can you please provide the email address associated with your Ring account if you wish to receive follow-up?
  
  Kind Regards,
  
  The Ring Team

• Review fromTim C

  Date: 11/19/2023

  1 star
  They advertise an End to End encryption option, but this functionality is totally unstable and renders the devices useless. So you are forced to use the standard setting which I am not comfortable with.

  Ring

  Date: 11/24/2023

  Hello ***, 
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I would like to look into this further. If you could, please provide us the email address associated to your Ring account. 
  
  Kind Regards, 
  
  The Ring Team. 

• Review fromDG G

  Date: 11/15/2023

  1 star
  Had a court case for trespass, menacing threats, vandalism, attempt homicide, assault and other criminal activity and even though I pay for YEARLY service these MORONS deleted my videos that prove my case against these vermin THANK YOU. I would give less than 1 star if possible. RING WILL be responsible for more carnage to me and give them more confidence to carry on their nefarious criminal activity

  Ring

  Date: 11/21/2023

  Hello ***************, 
  
  The Ring Protect Plus plan is a great tool to make sure you are getting the most out of your devices. I certainly understand the importance of having access to your previously recorded events. With a Ring Protect Plan, your Ring video recordings are stored in the secure Ring cloud servers for up to 180 days from the time the event initially occurred. Default in the Ring app is set at 60 days. Ring Protect users also have the option to customize their video storage period. Ive included additional information on how to adjust your video storage period here ******************************************************************************************************************************
  
  For further assistance in adjusting your storage settings, please contact our dedicated support team at *************** so that we can partner with you on resolving your needs.
  
  Kind Regards, 
  
  The Ring Team

• Review fromBri P

  Date: 11/12/2023

  1 star
  DO NOT buy Ring products. They come with special screws that eventually strip and you cant remove them. VERY time consuming and unnecessary. I feel like Ive been taken advantage of. With so much advancement in technology this is completely unacceptable. A simple doorbell reset to reconnect the internet will now takes days or possible weeks. My homes security is now weakened because the cameras dont work. Im told Blink is much easier to manage.

  Ring

  Date: 11/16/2023

  Hello *******,
  
  Thank you for bringing this to our immediate attention. I appreciate the feedback that you have provided and have passed it along to the appropriate team. If you are needing any further assistance with your Ring devices, please contact our dedicated support team at *************** so that we can partner with you on resolving your needs.
  
  Regards,
  
  The Ring Team

• Review fromManuel D

  Date: 10/28/2023

  1 star
  I bought a doorbell that they sent to my home address in ***********. It worked for about ten months and then it died. I contacted support and after some troubleshooting and an hour on the phone they decided to send me a replacement. A month later I called again and the replacement haven't shipped yet. FOUR months later I contacted them again and THEY said that they don't ship to that country called ***********. So I asked for a refund and they don't do refunds... After an hour in the chat, I had to ask a business associate in the mainland to use his address to get the replacement. So, several hours in chats and calls, four months waiting, bad warranty, bad business practices and in the end, I had ask for favors and I'll have to pay for the shipment. Would leave 0 stars, but it's not possible.. PLEASE: DO NOT BUY FROM THEM.

• Review fromGabrielle W

  Date: 10/26/2023

  1 star
  An employee of Ring Corporation is harassing me after I cancel my Protection Plan. What happened today October 26 2023 confirmed to me that employee at Ring is sending me those alerts with no videos.Last night I sent an email to BBB in ********** regarding the unwanted alerts without videos. Before I received a response from BBB, I received 18 alerts without videos, when some of them were sent I was at the window, I can verified there were no motion in front of the house. Clearly some employee decided to harassment me. I took screen shots of all the no video alerts for evidence.I am thinking of contacting the ******** Attorney General for help.I read a complaint that this is not an isolated incident, Ring employees have behave in questionable behaviors before. I would like Ring security team to conduct an investigation because this is a security issue for me. Receiving those no video alerts at all time of day and evening is criminal, I think the perpetrator should be punish.I would appreciate that this matter is taken seriously. I can provide evidence, I have taken screenshots of the alerts.I hope to hear from someone at Ring as soon as possible.Thanks *********

  Ring

  Date: 10/28/2023

  Hello *********,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  
  
  Regards,
  The Ring Team

• Review fromTony M.

  Date: 10/24/2023

  1 star
  Ring charging my account $10 month charge says warranty however when I called for replacement they said my camera no longer under warranty doesnt make sense they are scammers not wanting to replace but just want to charge

  Ring

  Date: 10/25/2023

  Hello ****, 
  
  Thank you for bringing this matter to our attention. The Ring Protect Plus Plan is a great way to record and store any activity that is captured by your Ring cameras to be reviewed at your convenience, and provide extended warranty to qualifying devices. I understand the importance of being able to utilize the extended warranty option. Could you provide us with the email associated to the Ring account? 
  
  Kind Regards, 
  
  The Ring Team 

• Review fromDexteria J

  Date: 10/05/2023

  1 star
  I have called ring support several times, and this time, I called about my flood camera not staying connected to the wifi. They market this product so that it will connect to wifi. The technical rep I spoke with on Monday did not make any notes on troubleshooting. Today, the tech refused to reset the camera and stated I had to go to the location to get help from Ring. If I could remove every device and return it, I would. This has been a total rip-off. I suggest Americans not to purchase ring products. I have never experienced customer service support like this. Now my business is left without a camera until i can get off work and go there because a representative will not transfer the call to a higher technical support team. i purchased 4 cameras and 3 will be turned to lowes today

• Review fromRyan O

  Date: 10/04/2023

  1 star
  I installed a wireless Ring doorbell in 2019 on my house. The battery died in 2022. I called Ring and they offered me a 35% discount on a new doorbell. (One that the battery could be replaced if it failed). I purchased a new one from them. A few weeks ago I noticed my MIC stopped working on my doorbell. I thought it might have been a software issue. I troubleshooted it tonight to find that you had to yell into the doorbell a couple inches away for me to hear any sound. I called a representative and we went over everything. That representative then sent me to another representative. I was on the phone for well over an hr. They got me to send an email of us trying to get it to work. The representative said it was indeed a hardware issue and that it was out of warranty now. The representative offered me the same 35% discount as the previous one did. I declined. I only purchased it last year and I may have had 20 uses out of it. I will not be supporting a product that won't hold up. Espically one that is not cheap by any means. I am quite disappointed. I told the representative this and she said there is nothing she can do as it's over the "1 year" ***** Completely unhappy and will not be supporting this company anymore.

  Ring

  Date: 10/05/2023

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  Regards,
  The Ring Team

• Review fromKevin T

  Date: 09/23/2023

  1 star
  What a terrible company -- I have called them three times and spent over 2.5 hours on the phone since September 10, 2023. The first time they said they would give me a years' worth of free monitoring since they charged me for it, and I was not getting monitored. They said, "your internet must have been down". I had a kitchen fire and luckily my wife discovered it, but no phone call from the monitoring service. The second time was September 10, 2023, where I set off the alarm and again no call from the monitoring service. I called to complain, and they confirmed that although they were charging me it wasn't turned on. The supervisor ***** said he would give me a free year going forward. On September 17 I got an email stating they had cancelled my subscription and my monitoring! Two calls and several hours later they still had not reinstated it and I asked ***** for a supervisor. They said one would call me back. No call back was received. Here it is already a week later, and I still do not have monitoring. Since this is a requirement of *********** either me or my wife now has to be at the house at all times. Basically, we are self-monitoring at this point.

  Ring

  Date: 09/25/2023

  Hello *****,Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. Regards, The Ring Team