Reviews

Review Details

• Review fromD. Q.

  Date: 07/21/2025

  2 stars
  Ring is convenient security at its best. All required to access and control an entire Ring Security System is a cell phone. And, the phone doesn't even have to be yours. Ring will confirm without a shadow of a doubt that you are the owner of that phone and thereby the system - by sending you a text code. This security company starts with a flaw in security which is what Ring is all about. If Ring was one hundred percent certain there was not one dishonest person on the face of this planet, it wouldn't be a flaw in security. The convenience of being able to view and control one's home from afar, or for that matter possibly anyone else doing so, is indeed convenient. Ring devices integrate easily with ***** and ****** makes it almost instantaneous to do so. It's a user friendly system regardless of who is using it. Ring should not be used as a stand alone security system, even with paid professional monitoring. If one has something worthwhile to be protecting then a more well rounded and secure security company/system should be in place along with Ring. Either that or **** Ring altogether and go right for the more well rounded and secure system. Depends on what your while is worth.

  Ring

  Date: 07/25/2025

  Hello Deb, 

  Thank you for your feedback. Ring takes the privacy and security of our neighbors very seriously. For more information on how to keep your Ring account safe, please visit ******************************************

  Kind Regards, 

  D. Q.

  Date: 07/30/2025

  good one

• Review fromJENNIFER S

  Date: 07/18/2025

  1 star
  So we have been a ring customer for probably around 7-8 years and have upgraded our plan also added more cameras to our home. We pay for a plan with ring every single month to help give our family just a little bit more sense of safety at home when we are and are not at home. Today I found out that there has been a breach in the RING company and that we have been one of the many that have been compromised. Our camera for months has been having different phones, computers, and other devices has been logged on to our account! I have had my camera logged into as I am sitting on my porch and being watched which means my children have been watched and we don't know who these sick people are! So tonight I reached out to RING to find out why we as customers have not been contacted or let know what is going on! First rep told me I was just paranoid and hung up on me and the second rep that I called back and spoke to told me that they have not said anything about this breach because the investigation was still ongoing and at this time there is nothing to report!!! Are you kidding me!!! So its going to take someone being hurt or something to get your companies attention? He then told me I would be added to a list as part of the investigation and we will receive an email in ***** hrs!! This is absolutely sickening they could careless about our safety all they are looking for is how to make another dollar! What else can they sell you or would you like to upgrade your plan for better security!! I mean honestly what is the point of having a camera what is the point of selling your customers a bunch of lies and false hope!! We are just money signs to this company and nothing will ever be done because its been going on since MAY ******* and still nothing from ring has come out to warn their customers to take precaution!! Check your devices everyone we had several that we never heard of and call in maybe if enough of us call they will take it serious!! STAY SAFE

  Ring

  Date: 07/22/2025

  Hello ********, 

  We are aware of an issue where information is displaying inaccurately in *************** This is the result of a backend update, and were working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts. If you have additional questions, please don't hesitate to reach out to our 24/7 dedicated support team at the following link, ******************************************

  
  Kind Regards, 
  

• Review fromZackary J

  Date: 06/23/2025

  1 star
  Rings customer service tried to send a replacement camera covered under rings warranty but could not get my address right after 3 attempts. Now ring is constantly sending emails asking for the defective camera to be sent back. I never recieved the replacement. I tried for days to resolve this before I gave up. I wish more companies would base their customer service out of ***************** so that the majority of their customers could effectively communicate with customer service. Now I'm sitting here with a broken camera

  Ring

  Date: 07/17/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  

• Review fromTimitra N

  Date: 06/15/2025

  1 star
  Ring video cameras in their customer service division are awful. The customer service does not care about his consumers, say they will respond and do not, I believe this also, but I dont want to have to pay to replace cameras that are not working. They have continually said my cameras were messed up for my poor Internet connection. The *** has been changed and still be issues persist. There has been no response about a troubleshooting issue that has been done more than 72 hours ago. Seems to be that the customer service complaints that everybody says about ring, and their lack of customer support is true. its almost better to go with a local company and get away from the security video cameras because they truly dont care about their consumers. I have been having a persistent issue since February of this year and they have continue to ignore it. Im pretty sure not to have to replace the cameras. I pay for a package to be able to store camera footage and again you get the money but you dont care about your consumers. Im joining a long list of others with a review on a complaint regarding ring. Ring/****** needs to fix this issue with your poor customer service support. And not just continue to take consumers money.

• Review fromRobin I

  Date: 04/22/2025

  1 star
  I have three ring cameras. I have to keep replacing the one I have located in the bedroom because it continues to stop working. This makes no sense. They have sent me replacements each time. However, they keep leaving off my apartment number when sending the replacements, which causes them to be returned to sender. Each time I have repeated my complete address to the representative, including the apartment number, and have had the representative repeat it back to me because they keep leaving it off the replacement package. I'm not sure what is causing them to not enter my apartment number, but this is a big inconvenience to me because I have to keep calling them back to have it redelivered. Either the representatives are incompetent or there is something wrong with their computer systems.

  Ring

  Date: 04/30/2025

  Hello *****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  

• Review fromAnthony L

  Date: 04/05/2025

  1 star
  I purchased a Whole Home Enhanced Kit from ************************** because they promised a free installation with my purchase. I never received an email with the security code. After 3 or 4 (!!) chats with their customer service team I was finally able to receive a code to use with ******. This code DOES NOT WORK and Ring and ****** have not been willing to fix their issue. After multiple phone calls with the ****** team I still have not received any help from them either. I feel like I have just been scammed out of my time and money from 2 companies who have no intention of providing the service they promised. Not to mention that ****** only has the option for "Premium Appointments" which cost $20. Even if you go out months or years there are no normal appointments so as far as I can tell the promise of a free install was a sham from the start even if the code would have worked.

  Ring

  Date: 04/07/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  

• Review fromJehana J

  Date: 04/03/2025

  1 star
  I am very disappointed with Ring home security system. I spent $600.00 to intall Doorbell Camera and an indoor Camera 5yrs ago. It does not pick up motion or video recording when I am outside the house. I called the customer sevice many times about this issue then one representative suggested that, install the camera closer to the router. I moved the indoor camera within 10' of the router. The issue still persists. The door ************ picture when I go in or out. The quality of the photo is so bad that I cannot recognize who the person is. The customer service doesn't seem to understand the issue.

  Ring

  Date: 04/07/2025

  Hello Jehana,

  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  

• Review fromJohn F

  Date: 04/02/2025

  1 star
  Would not assist me with correct information regarding my snapshot feature on ring camera still inop and I even told them I have used this feature for years but now it won't allow me to set my desired time on snapshot they should be able to resolve this issue my system has been hacked and my advice is for you to purchase a camera without wi fi

  Ring

  Date: 04/16/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  

  John F

  Date: 04/21/2025

  Cameras are still being intruded upon and someone was supposed to contact me today but never did.

• Review fromRey L

  Date: 03/25/2025

  1 star
  I paid for over $700 in new product was sold a used one. Plus another $2,800 to install them! I contacted RING s they shifted to responsibly to me, like it was my fault the new product was a used one. And to solve the problem I would be required to spent more money to uninstall the light and send it back or wait 15 days for transfer of ownership. After 15 days with a successful transfer of ownership I could reinstall it! If NO response after 15 days I had to contact them to take appropriate action whatsoever that meant?!NO i dont recommend their product or service!

  Ring

  Date: 03/27/2025

  Hello Rey,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards,

   

• Review fromJonathan C

  Date: 03/21/2025

  1 star
  WORST CUSTOMER SERVICE! Bought a bundle with the expectation i will receive a promo code for free installation. THEY NEVER SENT ME THE ***** CODE. THEIVES!

  Ring

  Date: 03/27/2025

  Hello ********,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards,