Reviews

Review Details

• Review fromAndrew S

  Date: 11/29/2022

  1 star
  Purchased 2 cameras from their website. website never stated it was out of stock. Called them 2 weeks later as the order was still "processing" and was informed by their customer service that it was out of stock and on back order. I asked for a cancelation and refund. After a lengthily conversation with their support team, they said that I should receive a refund within 5-7 business days and an email or the refund/cancellation. I received only a 20% off discount code. A week later I call them asking why my order is still "processing" and asked for a paper trail of said cancelation because the order in question on my end still shows no change. after asking to speak with a supervisor since the person I was talking to could not cancel the order as it was the shipping departments responsibility. I hung up and called my bank. The kicker, after I hung up with ring I got an email stating refund received. Turns out RING CHARGED MY ACCOUNT AGAIN WITHOUT CONSENT and refunded it right away as a different sub dollar amount to send me a refund Email without actually refunding my money!!! So I called my bank again to confirm this AND dispute the original transaction.
  
  AMAZON OWNS RING.
  They use a customer support team that does everything they can to delay and keep your money. They Charged me WITHOUT my consent to Trick me into thinking I got a refund.
  
  ************************
  

  Ring

  Date: 12/02/2022

  Hello Andrew,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  Regards,
  The Ring team

  Andrew S

  Date: 12/02/2022

  I only want to inform other possible customers of the risk they take when attempting to do business with any company that at will, *** charge your account to trick you into thinking you get a refund. I want nothing to do with any EXECTUTIVE RESOLITIONS . If you refunded our money, or took our original issues seriously, there would be no need for an Executive resolution team. The bak is taking care of this issue now.

• Review fromJeremy G

  Date: 11/29/2022

  1 star
  I bought the 3-Pack Stick Up Cam with Solar bundle for $414.99. During my research, I found that you can buy a 3-Pack Stick Up Cam for $209.97 and three separate solar panels for $39.99 each. That means without tax included buying separately costs $329.94 vs. $414.99 for the bundle. I called Ring, and the representative was how to put it disengaged about everything after explaining my findings to her. After 30 minutes of back and forth, I asked if she could transfer me to a different representative, as her attitude seemed as if she did not want to deal with the situation. She asked, "who do you want to be transferred to ?" I said, "anyone." She said, "I need a name to transfer you to someone else." I said, "fine, place me back in the queue or transfer me to your manager." She said, "You would need to hang up and call back to get in the queue." After a pause of two minutes, She said she had just sent me a link to send a screenshot of my Proof of Purchase. I asked her why when I gave her the order number, and it was placed three days ago. She said to prove you bought it. So I took a snapshot and uploaded it then she put me on hold to talk to billing. She returns and says sorry. You need to refund everything and reorder to get the $85.05. I asked why and she said it was a bundle. I said that it made no sense returns were free, and I had just got the order. Can you credit me the amount to my Ring account? Then she went over what I needed to do again to get $85.05 refunded, and she placed me on hold for 10 minutes, which was 41 minutes into the call. Then I got "disconnected." I called back. Lo and behold, after another 5 minutes of "Checking into the other reps' notes," I was credited $85.05 to my credit card. Last night I put everything in the box and debated whether I should return everything and go with SimpliSafe. This interaction was the first time I EVER dealt with Ring. How do I know that the paid monitoring will also not be like this?

  Ring

  Date: 12/02/2022

  Hello Jeremy,
  
  Thank you for bringing this to our attention. We strive to provide our neighbors with a seamless ordering process, as we recognize the importance of investing in your home security. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  Regards,
  The Ring Team

• Review fromAmanda R

  Date: 11/23/2022

  1 star
  Rip off company. You buy the cameras and after 30 days, you can no longer return them, you have to pay per month or year to keep and watch your recordings. You can only view live footage and that does not even save. All other security camera companies keep the footage without paying.

  Ring

  Date: 11/29/2022

  Hello Amanda,
  
  Thank you for bringing this matter to our immediate attention. We strive to be as transparent as possible regarding our Ring Protect recording subscriptions to ensure our neighbors are aware of the value added. This includes providing information about the Ring Protect Trial under each Ring camera device page on Ring.com, and including information about Ring Protect inside the packaging. I will have a member of our Executive Resolutions team reach out to provide information about Ring Protect and all the beneficial features.
  
  Regards,
  The Ring Team

• Review fromMaryetta C

  Date: 11/16/2022

  1 star
  I had great service but then my video stopped working. I called and got a guy that had no idea what he was doing. At the end of our conversation he told me my product was broken & tried to sell me a new one & still had NO idea what he was doing. I told him to just cancel my entire ************ said he could not do that, I would have to speak to a manager. I asked to speak to a ************ said somebody would call me within the hour. It has not been almost 24 hours and no call. I am unable to cancel my service online so I just deleted my credit card information. DO NOT USE THESE PEOPLE.

  Ring

  Date: 11/22/2022

  Hello Maryetta,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  Regards,
  

  Ring

  Date: 11/22/2022

  Hello Maryetta,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further.
  
  Regards,
  The Ring Team

  Maryetta C

  Date: 11/22/2022

  Ring did finally contact me with NO help whatsoever. I would not recommend using the RING product. I had to remove my credit card information from their site. After almost 3 years of being an excellent customer & when I needed assistant I was told to just purchase a new device. I am disgusted by the lack of customer service and knowledge of these people. Please be warned, it's all great until you need something. .

• Review fromTony B

  Date: 11/09/2022

  1 star
  1 Star rating is above actual rating. I probably should have read some of these reviews before I purchased the Ring Alarm wired. These responses are consistent with the issues I am having with this company. I had a scheduled appointment that was completely no-showed by Ring's third party contractor. I called Ring who referred me back to the third party company (On Tech). After spending over and hour in a perpetual loop (*********************), I get *** who says he simply makes appointments and I can either call back to Ring or wait on line for customer service. I have been on hold twice (10:02 am to 10:56am and 10:58....) I've actually had time to write this review while I'm waiting. The issues are apparent: Ring contracts out to a company who's customer service is below...below standards. Ring can absolve themselves of any responsibility for customer service by blaming the third party agency. The third party can provide poor customer service under the auspices of blaming Ring. Therefore the customer finds themselves on a merry go round that not only makes you dizzy....it makes you sick!!

  Ring

  Date: 11/11/2022

  Hello Tony,
  
  Thank you for bringing this matter to our immediate attention. We want to ensure that our neighbors have a smooth installation process with our products, whether you do it yourself, or seek the assistance of a certified professional. I will have a member of our Executive Resolutions team reach out to provide further assistance.
  
  Regards,
  The Ring Team

• Review fromRachael M

  Date: 10/13/2022

  1 star
  Horrible item, customer service shady no help. Purchased a Ring doorbell Pro from Lowes. Cost me much money. Didn't last a year! Called ring to replace, repair & get help. **************** gave me the run around I'm sure hoping I'd forget & sure enough I got busy with life & put it off for a bit. I'm so frustrated I spent my hard earned money on this & it didn't last a year. Ring offered me no resolutions. Very disappointed in this company because I thought they were better but their not. Even worker @ ***** advised me not to buy it but I did anyway. He suggested ****. I should've listened. My neighbors got ******* & the picture is ******* clear! When our cars got broken into we had to get video from neighbors Vivinit because our high priced Ring was just terrible all around in so many ways. When we changed wifi providers, that's when it decided to tear up. Honestly I'm shocked they didnt offer any solutions or resolutions! People, there are lots more options on the market for half the price that perform much better! Don't believe all the hype. Do your research first.
  ***********************************

  Ring

  Date: 10/13/2022

  Hello Rachael,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Special Ops team reach out to assist you further.
  
  Regards,
  The Ring team