Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Unauthorized Charges and Request to Reinstate Agreed Monitoring Plan Dear *********** am writing to file a formal complaint against Ring LLC (a subsidiary of ******) for unauthorized billing and poor customer service.I originally subscribed to Rings basic monitoring service at the agreed annual rate of $99 per year. Recently, I discovered that Ring charged my checking account twice for $99, totaling $198, without my knowledge or consent.When I contacted Ring customer service to resolve the issue, the representative I spoke with had a very heavy accent and was difficult to understand. She informed me that the service had changed, but could not explain why I was not notified or why I was billed twice. I was also told that refunds could take up to 10 days which I find unacceptable, especially considering the charges were withdrawn immediately and without my authorization.I am requesting the following:A full refund of the duplicate $99 charge (totaling $198),To maintain our previous agreement of $99 per year for monitoring only,A guarantee that Ring will never charge more than the agreed amount without my explicit authorization, and Written notice via email prior to any future billing changes or increases, and in advance of the yearly billing due ******* is critical that companies like Ring maintain transparency, especially when it comes to recurring charges. I value the service but cannot continue if billing practices are not clearly communicated and respected.I appreciate your prompt attention to this matter and look forward to a resolution. It was 2 different invoices ******************************************** ************)

  Business Response

  Date: 07/25/2025

  Hello *******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******-****

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We set up our ring camara in 2020. We selected both to pay monthly fees.. I got a message from my bank today stating that ring was trying to take ***** for yearly fee. I called them and they said they would refund that amount. Today was the first day I was able to log into the ************************** account and went to the billing and noticed they have been taking money since July of 2020. When I talked to the representative today he didn't say anything about us having an account open with them. He stated the ***** would be refunded from today. But the others we just noticed today.

  Business Response

  Date: 07/17/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring doorbell camera from ****** on April 27, 2025. The camera has worked great until July 10th. The camera is no longer showing the screen shots of videos under event history. I have contacted customer service 4 times with zero resolution. Its unfortunate that a billion dollar company has such poorly trained customer service. They have been unable to simply understand the issue.

  Business Response

  Date: 07/17/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 07/17/2025

  
  I was contacted by ring . Their response was sufficient and they are handling the issue. 
  
  

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2nd time this has happened. July 4, I woke up a missing conure parrot that I had for over 10+ years, I saw feathers on the opposite side of my closed in *******. I checked the solar ring camera and again there was no footage of anything. I called over to customer service, a complaint was made, and I was advised someone will reach out. Its July 9 and no one has reached out. I advised the customer service *** to remove the monthly payment for the camera, and I will not be using their services. This is the 2nd time no footage was recorded, and all of the setting are set to my standards. The 1st time this happened a fox came and took 4 of my chickens. None of the cameras caught any footage. All of this has happened this year. These cameras were not worth $800 and they are not records &/or CATCHING ANY FOOTAGES. My parrot was worth over $1000 and for these cameras not to send a notification that a *** was on my carport, I could have saved my bird for being taken. I ALWAYS have my notifications on high alert b/c I live near the wild. I will be changing up cameras soon and I will never trust these cameras again. If an animal can come on my property, then anyone can come on my property without me knowing. No sense of security from this company or their non-recording cameras.

  Business Response

  Date: 07/15/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like you to assist in getting my replacement ring camera to work. The ** code is not scanning and there is no pin that is with the ** code to get it to work. I spent over 1 and 1/2 hours on the phone with your support and got no help at all! I am angry! I am paying for a camera that I can not use at all.

  Business Response

  Date: 07/15/2025

  Hello *****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rely on this service to monitor the safety of my home and my investment properties. Today on 7/2/2025, around 2 pm, I noticed that none of my devices installed in any location was working. I attempted several restarts on my cell phone and the ring app to ensure it wasnt an issue on my phone. I also did not have any issues with any other apps I have. When I removed the Ring app and reinstalled it, I went through the login but then only got the error 406 not acceptable. When I called Ring support, they were not helpful at all and would only say that there must be issues with my phone! This is after they attempted to send me a code to my phone and I said I didnt get it. I checked after and saw that they had sent an email and not a text message. Your company needs to get more competent support workers. I am in IT and can see that there must be issues on your servers but the support staff had no clue of this. I expect services to be restored and compensation for the loss of time to me wasted with the support and the loss of monitoring (I am unable to see whats going on at my other properties which is crucial for my ****** business).

  Business Response

  Date: 07/15/2025

  Hello ********,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new ring wired door bell. Soon found out that is not designed to ring your existing wired door chime. This makes no sense. Ring calls this a premium feature and expects you to purchase their pro model which is 3+ times more expensive. Documentation is extremely poor and is deceptive. If you want something to ring you have to purchase their chime. Why would you sell a wired door bell button that does not ring your wired chime. RidiculousI would like the Pro model for the price I paid for the wired model.

  Business Response

  Date: 07/09/2025

  Hello ****, 

  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I see that you have been speaking to an Executive Resolution Specialist with Ring. If you need further assistance, please respond to the last email they sent to you so they can further assist. 

  Kind Regards, 

  The Ring Team 

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************************** package on June 23, 2025 in the amount $604.76, Order # ***-7098683. The package included free installation. Ring lied and said the package does not. Luckily, I took screenshots, and they agreed I have free installation. Now, almost 2 weeks later, they have failed to provide the free installation.

  Business Response

  Date: 07/09/2025

  Hello ******, 

  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. Could you please provide the email address associated to your Ring account so we can look into this further? 

  Kind Regards, 

  The Ring Team 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want the cameras to work properly and do what they are supposed to do! Protect and surveil our property.

  Business Response

  Date: 07/01/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:06/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint about Ring. Ive never made an account with them or used any of their products because I live in the ***********. But for over a week, Ive been getting OTP/verification messages from them on my number: *****************.I already asked them to remove my number, but they wont do it. They asked me to block the number but uses an alphanumeric sender ID/branded sender. I believe this is a data privacy issue because I never gave permission to be in their system. I kindly ask help to have my number removed from their system to stop any further unwanted use. Thank you.

  Business Response

  Date: 07/01/2025

  Hello Irene,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23500787, and find that this resolution is satisfactory to me. 
  
  
  
  Sincerely,
  
  
  
  Irene Landingin