Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name on account ***** ****** Phone - ************ My ring and ****** account uses the same Email for account ******************** I am submitting this complaint regarding Ring, a subsidiary of ******, due to an unresolved issue with the replacement of my Ring battery Video Doorbell 4.Issue Summary:My Ring Video Doorbell 4 stopped functioning. After contacting Ring support, I was offered a replacement with the Ring Battery Doorbell Plus they said they were bot Auth to do anything else . While I appreciate the offer, this replacement lacks key features of my original device, including 5GHz Wi-Fi support and Pre-Roll video functionality. These features are essential to maintain the same level of performance and security I originally purchased.Attempts at Resolution:I have communicated with Ring support regarding this issue, but the replacement offered does not meet the specifications of my original device.I also uploaded and sent ring pictures of my doorbell so they are aware it has no physical damages I do nit know if there's a ring executive office or if all complaints go through ************************* Desired Resolution:I respectfully request a replacement device that matches the features of my original Ring Video Doorbell 4 which was discontinued , specifically the Ring Battery Doorbell Pro, which includes the functionalities I require. This replacement would restore the full value and functionality of my original purchase.I have been a paid ring professional home monitoring subscriber since 2021, and all devices under my account are understood to have lifetime coverage while the subscription remains active. I also continue to have a prime membership, I trust Ring will honor this commitment by providing a replacement that meets these specifications.Thank you for your time and assistance in resolving this matter. I will be looking forward from somome from rings Executive Resolutions team reaching out. Sincerely,***** ******

  Business Response

  Date: 09/02/2025

  Hello *****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 09/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unethical billing practices. Unbeknownst to me Ring security has been billed me for unauthorized charges which I DEMAND a FULL RETROACTIVE REFUND FOR FRAUDULENT PRACTICES with interest, and a courtesy appeasement for the inconvenience. I also want assurance that I will never being charged again for anything without my explicit authorization.

  Business Response

  Date: 08/26/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring security and doorbell systems have issues with some of their "chime" systems. I had an issue with a chime system that would not connect to Wi - Fi. Ring is aware of their chime issues. I was told I had to order a new chime that my current one would not work. I was required to pay for the chime and I am 10 days in and have yet to receive one. Other consumers were sent free chimes to help remediate the problem Ring was having. I was not one of those consumers. All i want is a chime that works and my money back for having to order a new chime.

  Business Response

  Date: 08/26/2025

  Hello *****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. You can also find compatible chime kits that work with Ring at the following link *********************************************************************************************************************************
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently had a camera quit working completely. No lights, will not power on. Called ring. They said its out of warranty: Ive been a ring protect customer since 2014. When the service subscription first came out it extended the warranty of the cameras. When I called I was told they would not replace it because my warranty has been voided. They refused to get supervisors and refused to replace failed camera. I have been paying for a service that was voided and not informed it was voided. So I have been paying for a service that I would never receive. This is fraud:

  Business Response

  Date: 08/26/2025

  Hello ******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 3 years in a row a basic plan fee (*****) after cancelling solely because my credit card number was left on file. Unfortunately, I missed the first 2 years of charges because I had gone paperless with my credit card and I wasnt checking regularly, but this year I caught it. When I called Ring they could tell my account had no cameras or devices attached. I cancelled our plan in 2022 after the 30 day free trial ended since we didnt love the plan or the cost. I sold our cameras on **** shortly thereafter so the devices had been completely removed from my account. ********************** customer service was quick to say that they would reverse the charges for this year because they could see no active devices and that my account was inactive. I had already charged the current fee back through my credit card, but was seeking information which subsequently led to a request for refunds for previous charges as well, but they refused. I had been using the app where I could not see any of my credit card/payment information which is clearly by design. You have to sign in on a computer in order to remove a credit card; this is what makes it easy for Ring to essentially steal from inactive customers. My credit card company is reversing this years charge, but I am seeking to get the previous 2 years refunded as well. I am also seeking a change in the way they are able to continue charges to inactive accounts or at least for accounts to be able to use their app to remove a credit card, had I been able to do this via the app (which they push app useage for good reason) I would have known that they still had a credit card on file for me. NOTHING shows anything at all about any kind of payment method which very deceptively lures you into thinking they dont have a card on file for you. I want my money for which they provided ZERO services for back please.

  Business Response

  Date: 08/20/2025

  Hello ********,
  
  Thank you for bringing this to our attention. We understand the importance of receiving your refund in a timely manner. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representative that I worked with was friendly and professional.  
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the new model ring camera that comes with a light, and placed it above our garage. Its been a few months since we purchased, but we assumed that it would stay up there with no problem. Not sure if there was an issue with the base, but we found the camera on the floor with some damage. We reached out to customer service via chat, but could not get a hold of someone that can help with replacing this camera. We are willing to return the damaged camera if needed.

  Business Response

  Date: 08/20/2025

  Hello *******, 

  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. For assistance with troubleshooting your Ring device please reach out to our dedicated support team at ************** for further assistance for your concerns. 

  Kind Regards, 

  The Ring Team

   

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Floodlight not working (defective equipment) and needs to be replaced (I paid $250 for another company to instsll initally and should have to pay again to replace their defective product) and I would like Ring to either pay for installation of new device or reimburse the cost of second installation.

  Business Response

  Date: 08/20/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have several ring cameras at my house. Over the past month three of them have stopped working. This clearly is showing a fault inthe manufacturing of the product. I have had to have an electrician come four times to look at / replace these cameras given they are hardwired. For the last camera that stopped working the representative was explicit that it was a Wi-Fi issue. I stated that I dont believe it was the case, but they said it definitely was. Because of that the electrician did not touch the camera when he replaced the first 2 broken cameras. Turns out after working with Ring further, it IS fact another faulty camera for which I now have to pay the electrician to come again. Although their warranty states they do not cover labor, given the volume of broken cameras, all occurring at the same time this is clearly a manufacturing problem I am requesting a refund of either. My Electrician cost or two years of the free service that I signed up for. I hope to resolve this issue otherwise I will escalate to my attorney.

  Business Response

  Date: 08/20/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ring cam 12/6/24. It stopped working on 8/15/25. I called & was informed by a representative that this is normal & due to usage. The ring cam is used for security, how is paid monitoring used to much!!! A total rip off & I want to be reimbursed. I was told I would receive another one in a week. There has been a lot of break ins, in my area now I'm left unmonitored while still being charged.

  Business Response

  Date: 08/18/2025

  Hello ******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th, I contacted Ring customer support to resolve a couple of issues concerning my Ring equipment. The representative, *******, responded to my concerns and, in answer to my question about whether one of my devices qualified for a warranty exchange, she confirmed that it did.Following that, I spent over an hour providing all necessary documentation including photos, serial numbers, and answers to several questions. Throughout the call, ******* took time to consult with her team, and at the conclusion of our conversation, she assured me that I would receive an email confirming the device exchange.While I did receive a prompt follow-up email, I was shocked to learn that instead of a device exchange, I was offered a 35% discount coupon for a new purchase subject to multiple restrictions. Among those restrictions was one preventing the use of the coupon on sale items, even if the sale price would be lower than using the coupon.I fail to understand why, if the device did not qualify for replacement, it required over an hour of my time and effort to reach that conclusion especially after the representative initially confirmed that it did qualify and that only supporting details were needed.Given the circumstances and my loyalty as a Ring customer for the past eight years ************************ which Ive consistently expanded my number of devices and recommended Ring to others I kindly request a reconsideration of the decision and approval of the exchange for my existing device.Sincerely, Dr. ***** *******

  Business Response

  Date: 08/15/2025

  Hello *****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team