Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for survey junkie thinking it legit and followed ALL the steps in order to complete ALL the tasks required. I have now 2 pending payouts the first and longest outstanding is for 1290.00 and the second for 194.00.
  These payouts we're first assigned in the begining of October having completed tasks in Sept. And now they just keep putting the paydate further and further out changing it every time it passes the date they themselves actually picked and set. (originally the first payout date given was the begining of October(!) They have done this several times now!)
  I have done EVERYTHING THEY requested and more!
  And yet I have received NOTHING from them TO DATE!.. I DID WHAT I WAS SUPPOSED TO AND WHAT THEY required me to do ... When am I going to get my money!?
  

  

  Business Response

  Date: 11/29/2022

  Business Response /* (1000, 5, 2022/11/07) */
  Please note that the member meant to leave a complaint for sjunkie.co, not surveyjunkie.com. Although the name may be similar, we are in no way affiliated with that website or company. We are aware that they have used our logo and trademark in some of their images. This is highly suspicious and we advise that members be cautious of using their services. The member can contact sjunkie.co with all the questions and concerns they may have about them.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get paid by a target card to redeem my points. As I have been taking surveys on Survey Junkie.
  It's been a month and I've written to the company as still no resolution.
  

  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/10/31) */
  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that users will not have to repeat over the lifetime of their account. However, as an exception, since the member was having difficulties passing Photo ID verification, we have tried calling them in order to complete account verification via phone call, but have not been successful as the member did not pick up the phone. In any case, the member can contact us directly and we can try calling them once again.

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I signed up on **************** to test if I would really get paid for taking surveys.
  
  2. I took enough surveys to accumulate 1003 points, which means they owe me $10.03.
  
  3. I filled out all the info they required. I tried to redeem and get paid the $10.03. They added verification requirements. Understandable.
  4. They required me to legally identify myself. I uploaded clear, readable photos, front and back, of my current SC Driver's license.
  
  Then theyadd that I have to take a selfie, but I am no t allowed to take a selfie unless I install the ****************. So I install that app, then take my selfie for them, twice.
  
  5. Then they say they need a valid phone number for them to call, even though they have my valid phone number in their files in my account.
  They owe me $10.03. I will report this next to the USDOL, the FCC, and the FTC if they keep trying to rip me off.
  
  I will, moreover, be sure to give them as bad reviews as possible whereever I can because they have earned bad reviews.
  
  They need to pay my $10.03. If they cause me more time-wasting undue burdensm,they will need to indemnify me for the extra time they have caused me to waste due to their actions in bad faith.
  

  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/24) */
  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.
  
  
  Consumer Response /* (2000, 8, 2022/10/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They finally paid what they owed.
  
  They could have avoided the complaint, ab initio had they clearly communicated their policy before I signed up rather than after the fact.
  
  
  Consumer Response /* (2000, 9, 2022/10/26) */
  **************** paid my $10.03. Matter resolved. Complaint rescinded

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  show a significant amount of money in my Survey Junkie account that I have been trying to collect for over a month but for some reason the approved for payment date keeps changing. The following Team and System checks were completed successfully:
  -Accounts at least 4 days old
  -All stats checked by anti-cheat system.
  -Stats verified by 3rd party providers.
  -Payment method verified.
  I now have a partially completed check that's called a Duplicate/Fake Invites check. This has been going on for over a month and the approved for payment date keeps changing by about four-day increments, it's now set for October 24, it started around September 18. I've received no explanation as to why this is happening or what it really means. I feel like I'm being jerked around and Survey Junkie doesn't intend to pay me.
  

  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/24) */
  Please note that the member meant to leave a complaint for***********, not surveyjunkie.com. Although the name may be similar, we are in no way affiliated with that website or company. We are aware that they have used our logo and trademark in some of their images. This is highly suspicious and we advise that members be cautious of using their services. The member can contact*********** with all the questions and concerns they may have about them.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using survey junkie for 4 years an now all of sudden they terpory suspend me I don't know why maybe making to much money I have 9.00 an they won't let me cash out
  

  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Please note that the member's account is in good standing and they have been able to continue taking surveys and have since redeemed their points.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie banned me from the site. I want the points that I've accumlated redeemed for points. Once I get that done, I will boycott the site.
  

  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/19) */
  The personal information including the email, the member has provided on BBB platform does not match the account holder's information on Survey Junkie. Thus we cannot lead this case any further because of legal issues it might cause. If the account holder ( whose email is used in this reference) contacts our Support team directly we would be glad to assist.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried multiple times now to verify my account, with no response. I have also attempted to upload a government ID, with no resolution. Where is my information going? I have the minimum allowable amount to transfer. I have wasted time of mine doing surveys and have not yet been compensated.
  

  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/19) */
  The personal information the member has provided on BBB platform does not match with any account holder's information on Survey Junkie. Thus we cannot lead this case any further because of legal issues it might cause. If the account holder (whose email is used in this reference) contacts our Support team directly we would be glad to assist.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie
  The company claims that they pay out when you reach a certain amount. I reached the amount and was then sent to a "photo verification" process. I sent my photo ID and an on the spot selfie but the verification has been pending. I would like to redeem my points.
  

  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/21) */
  In order to improve the security of Survey Junkie and its members, we require verification as a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that users will not have to repeat over the lifetime of their account. That being said, we have sent a paper check to the address the member provided, once the member receives the check, they can cash in the check and this will also verify their account.

• Initial Complaint

  Date:10/16/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a client who keeps saying I'm not being truthful, there's AARP, who three times in a week thanked me for taking the survey, and then didn't pay me. Every day there's another tech malfunction, but you always make money, even when it's your fault. You are such an incredibly unfair business, you really really are

  

  Business Response

  Date: 12/13/2022

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. Please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a member's answers are only saved if they successfully complete the whole survey and receive full points.
  

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after I signed up with Survey Junkie, my PC began to experience numerous glitches and performance issues: video buffering or not streaming at all, pages loading slowly and some only partially, images missing from websites, inability to log in to some of my online accounts, screen hiccups and cursor issues, etc. In attempting to remedy this problem, I found a file in my computer titled "SJPulse." It contains two sub-files titled "app" and "update," both of which contain over thirty items and occupy a great deal of memory. These files will not allow for deletion by standard methods. They are protected in some way. This malware has rendered my PC unusable.
  

  

  Business Response

  Date: 10/19/2022

  Consumer Response /* (2000, 6, 2022/10/19) */
  Company provided me with a new download which enabled me to delete the troublesome program. Computer seems to be working normally again. I consider the issue to now be resolved. Thank you for your assistance.