Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/25 I noticed that there were no survives for about three days. I emailed them to find out why. They answered back saying that my account was flagged because I had two accounts. This not true. They will not give me an answer. I have emailed them several times and left messages at their phone number. No one ever gets back. They owe me $422.97.

  

  Business Response

  Date: 09/10/2025

  Thank you for raising your complaint.

  We had a technical issue that has affected your account.
  
  Your profile is in good standing currently, and you should be able to take surveys and redeem your points.
  
  We apologize for the inconvenience this has caused.

  
  

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie wants a copy of my id and a photo of my face. I do not feel comfortable giving them this. They owe me money. I never agreed to sending a copy of my photo id and my face. Please tell me how I can redeem my points that are owed to me and how I can continue to do these surveys. Thanks.

  

  Business Response

  Date: 09/10/2025

  Thank you for reaching out and sharing your concerns. We completely understand your hesitation regarding submitting a photo ID and a facial image, and we want to assure you that verifying identity is a standard and secure process for companies like Survey Junkie that provide financial transactions. This step helps us protect your account, prevent fraud, and ensure that rewards are safely delivered to the rightful member.
  At the same time, we recognize that some members may not feel comfortable completing Photo ID verification. Because of this, we have sent you an email with an alternative verification option that allows you to redeem your points securely without submitting a photo ID or facial image. Please follow the instructions in that email to complete your verification and redeem your rewards.

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been participating in Survey Junkie surveys for several years. I have received rewards for several years. Now all of a sudden, they want a copy of my id and a photo of my face. I do not feel comfortable giving them this. They owe me money. I never agreed to sending a copy of my photo id and my face. Please tell me how I can redeem my points that are owed to me and how I can continue to do these surveys. Thanks.

  

  Business Response

  Date: 07/28/2025

  Hi there!

  Kindly be informed that we have sent an email to you with a alternative verification method. Please review and reply back in case of questions.

  Regards,

  Survey Junkie Support

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took many surveys. Went to redeem and told to send a copy of my ID, which I did. They say they cant verify and refuse to pay

  

  Business Response

  Date: 06/16/2025

  Dear customer,

  Thank you for letting us know. We aim to deliver a smooth, rewarding experience, and we’re sorry we fell short of your expectations. We'd like to check into this and find a solution for you. Please reach out to [email protected] and our friendly Member Care team will be happy to help!

  Regards,

  Survey Junkie support

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Survey Junkie numerous times, but their customer service is horrible, and I have not received any replies to my problem.A few days ago, in order to verify my account, I used my photo ID(driver's license) with my selfie, but after verifying, I am not sure whether I made the right choice or not. I contacted Survey Junkie, asking them if they are able to delete my ******* that I used as verification, but so far, no satisfactory response from Survey Junkie support.What I want to do is in order to protect my Identity/privacy, I want Survey Junkie to somehow delete my *******, if it is possible. Any help would be great.Thank you.

  

  Business Response

  Date: 06/16/2025

  Hi there,

  We appreciate you letting us know. We aim to deliver a reliable and rewarding experience, and we regret that we didn't meet your expectations. Wed like to get this resolved for you as soon as possible. Please reach out to *********************************** Well be happy to help!

  Regards,

  Survey Junkie support

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23448811
  
  I am rejecting this response because:

  I am done with dealing with Survey Junkie Support.  No matter how much times I have emailed them with my issue, I have gotten zero response, and they always say they will get back to me as soon as possible, but I have gotten no response for 2 days.  I don't think there is any way to solve the issue.

  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 07/28/2025

  Hi there!

  Thank you for letting us know.

  We aim to deliver a smooth, rewarding experience, and were sorry we fell short of your expectations. We'd like to check into this and find a solution for you. Please reach out to ***********************************

  Our friendly *********** team will be happy to help!

  Regards.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App requests personal information. It matches u with surveys that require u to enter the same personal information over and over again sometimes multiple times in one survey. Sometimes it matches with surveys that completely contradict your profile; eg: u arent even eligible for. And other times the surveys require u to answer a significant number of questions only to freeze on the last question meaning they have all of your data but dont need to pay u the points for the questions or they stop the survey midway through and tell u the survey is now full. Why do they let people start and waste your time? This is a scam to collect personal information and data for free.

  

  Business Response

  Date: 06/16/2025

  Hi there,

  Technical issues can be a pain, and we do our best to make sure they don't happen often. When we spot a problem, we tackle it head-on. It's important to us that you get the right rewards for your time and effort, and we'd like to investigate this. Please email [email protected], and we'll be happy to help.

  Regards,

  Survey Junkie support

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered on the Survey Junkie site a few days ago and have been taking surveys, building my profile and taking advantage of the extras offered to users. I surprisingly hit 1010 points today and when I tried to redeem them was informed that I have to present my driver's license and a selfie to verify myself. This is completely unacceptable because it poses serious risks for id theft. I need the company to provide a safer mode of verifying my id. I put many hours into those 1010 points. And, if that is all I get then so be it. Just get me what I've earned and you can close my account if you need to. Give me a safe method to verify my identity and allow me to redeem those points to my ****** account. The point value is $10.10.

  

  Business Response

  Date: 06/04/2025

  We appreciate the time youve spent engaging with our platform and understand your frustration when encountering an unexpected step in the redemption process.
  
  Please know that photo ID verification is a standard requirement for all members when redeeming rewards. This process is in place to protect the integrity of our platform, prevent fraud, and ensure that points are being redeemed by the rightful account holder. That said, we recognize that some members may not feel comfortable submitting a photo ID and selfie, and we truly respect that.
  
  To assist you, weve already reached out via email with an alternative verification option that still allows us to securely confirm your identity while addressing your concerns. Please check your inbox (and spam folder, just in case) for our message and get back to us at your earliest convenience so we can help move your redemption forward.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23414882
  
  I am rejecting this response because:  It doesn't work if the agent just lets the phone ring once and there isn't enough time for me to actually answer the call.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/09/2025

  We are happy to confirm that your account has already been verified via  a phone call.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing surveys with Survey Junkie for only a couple months. I have redeemed points for gift cards with no request for "verification" until this week when I tried to redeem 3701 points for a gift card. I looked up complaints here from people who have had the same experience and you stated that there is an alternative to sending a photo of a driver's license accompanied with a selfie to "verify" who you are. I am not at all comfortable sending a photo of my driver's license to **********************. Please assist me in obtaining an alternate verification process.Thank you.

  

  Business Response

  Date: 05/27/2025

  Hello! 

  Please be informed that we have sent you an email with an additional verification method. We would kindly ask you to review and reply which method works best.

  Regards, 

  Survey Junkie Support

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Survey Junkies panel since 2016. I recently began taking surveys on that platform again, following a hiatus. On April 27, 2025, I took several surveys, generating $7.32 for my time. When I attempting to cash out those funds, I was prompted to verify my identity. Per the websites instructions, I took a photo of the front and back of my Pennsylvania issued drivers license and uploaded those images to the website. I was then prompted to take a video selfie, so that my face could be matched to the image from my drivers license. I followed these steps twice, only to receive a message (from Survey Junkie), informing me that I could not be verified. I then received another message informing me that a member of customer support would be contacting me with 48 hours. The following morning, I received an email from Nush (member support), informing me that my account had been suspended for violating Survey Junkies Terms of Service. I responded to that email, explaining what had occurred on 04/27/2025 and requested more information regarding what, specifically, I violated. On 04/29/2025, I received another email from *****, informing me that my membership had been PERMANENTLY suspended, for violating Survey Junkies Terms of Service again, no clear explanation of what, specifically, was violated. ***** went on to state that she would be closing my inquiry. My issue remains unresolved, and neither representative provided any explanation! Survey Junkies verification process is flawed and as a long time panel member, I am very disappointed in the process.

  

  Business Response

  Date: 05/27/2025

  Hello!

  Thank you for sharing your experience. We understand how frustrating it can be to encounter issues with identity verification and account status. ********************** values all its members and strives to maintain a safe and fair community for everyone. The verification process is designed to protect members and ensure compliance with our Terms of Service.

  While we cannot comment on individual account matters publicly, we encourage members experiencing difficulties to reach out directly to customer support for personalized assistance. We appreciate your feedback and are continually working to improve our processes for a smoother user experience.

  Regards,

  ********************** Support

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card from survey junkie and went to use it at *** and found out from the manager it was fraudulent. I just phoned survey junkie and the person was very nasty and told me I never had one (gift card) and then slammed the phone down.

  

  Business Response

  Date: 05/05/2025

  Per our records you have claimed the eGift card on 04/18/2025 10:52 AM EST. Once the eGift card is claimed, Survey Junkie has no access to provide further assistance with the usage.

  Therefore we recommend contacting the ********************* (***) as the card is serviced by them. You can get in touch with the *** team  by email at: ******************************* or you can call them at **************.  Their working hours are Monday through Friday from 8:00 am to 8:00 pm EST.

  Please also note that Survey Junkie does not provide phone support. You might have contacted a different company.