Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 5 weeks ago I completed a survey and went to take another and my account said there was a problem and to contact them which I did. No response after a week, contacted them 2 more times and no response. (I used their balloon contact us to do this). I decided at that point to cash out, I have 1249 points I could redeem. I tried to redeem them and got this message: Here's a tip Gift card redemption is currently not available. Please try again in 24 hours. Contact us. So I waited 24 hours and got the same message. At that point I contacted them again, again, no response. Last Mon, Oct 27, I contacted them and in my message said if I didn't hear from them by the end of the week I was going to contact BBB. I did not hear from them. I don't know what the initial problem was but at this point I just want to be able to cash out, this is money that I earned from doing surveys.

  

  Business Response

  Date: 11/04/2025

  Hi! Thank you for reaching out and sharing your concerns. I wanted to let you know that your account is currently in good standing, and were here to help ensure your experience with Survey Junkie is smooth.

  If you encounter any issues or have further questions, please dont hesitate to contact us directly well be happy to assist you promptly.

  We truly appreciate your time and feedback.

  Kind Regards,

  Survey Junkie support

  Customer Answer

  Date: 11/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created survey junkie in October 14th 2025 to pay for my additional bills of my kid. I have been answering survey honestly ever since then and today I tried to login my account and it says my password doesn't match anymore and I tried to change the password, they refuse to send the email and I have points on the platform that I need to withdraw. Also I placed a withdrawal before i was logged out of my account of ***** points. Please I know this a long shot, they won't probably answer me but please if you do see this. If I have done something wrong please forgive and help me open my account back.Thank you

  

  Business Response

  Date: 10/30/2025

  Dear customer,

  I have checked your account and seems like the one with the email you provided has been deactivated as a duplicate. Your other account is in good standing and you can continue using it. In case of further question with it, please send us an email and we will get back to you shortly.

  Kind regards,

  Survey Junkie support team.

• Initial Complaint

  Date:10/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member on Survey Junkie for a few years. Most recently, they have requested I provide them with ID and a selfie video to verify my identity. I have done this several times. I have emailed their support@ email address. I get back emails telling me I have to provide my ID/Selfie Video to be verified. Fast forward to now. The amount is negligible in the grand scheme of things however.they have gone from being a seemingly reputable company to scamming, according to all these complaints. The companies who pay them to run these surveys needs to be aware and NOT continue to compensate Survey Junkie, if they are not going to pay out the funds to those who spend time doing the surveys.

  

  Business Response

  Date: 10/30/2025

  Dear customer,

  Please be kindly informed that your account has already been successfully verified and you can continue using our services.

  In case of further questions please send us an email.

  Kind regards,

  Survey Junkie customer support.

• Initial Complaint

  Date:10/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Defendant refused to pay the plaintiff $7.62. and the plaintiff was forced to verify GOVT ID for such small amounts.

  

  Business Response

  Date: 10/30/2025

  Dear customer,

  Please note that we were unable to locate the account under the email "***************************".

  Please reach out to ********************************** with 'App: Review' in the subject line. Well be happy to help!

  Kind regards,

  Survey Junkie customer support.

  Customer Answer

  Date: 10/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Kidelo

   

  MY COMPLAINT IS NOT UNDER ******************* AFTER i DELETED MY ACCOUNT ***************************** 

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21st I started using the site Survey Junkie. I honestly and thoughtfully answered each survey and the site sent me links to many more. I had a lot of spare time the next few days so I participated in several surveys. I finally accrued enough points to earn a $5 reward.When I went to the site to redeem, I received a message that there was a problem with my account and to contact them. I did so. What I received as a reply was accusatory and full of lies. " Please be informed that your Survey Junkie account has been suspended due to unauthorized and fraudulent activities on the Survey Junkie website, which is a violation of SJ Terms and Conditions. Such activities include masking identity, accessing from unsupported countries, giving contradictory and inconsistent answers, etc."I did absolutely none of those things! I was flabbergasted that a site I just joined to pass time was now accusing me of wrongdoing. I tried very hard to be very considerate in my responses and never once was untruthful or deceptive. As to the claims I was masking my identity, this is both outrageous and ridiculous. Why would I do that ? The surveys took up quite a bit of my time and after taking many surveys I only "earned" $5. What I did as a way to pass time and maybe earn a small reward became a very humiliating and dehumanizing experience. I'd advise everyone to avoid this site. Oh, and that $5 I earned? I guess that is gone forever .

  

  Business Response

  Date: 09/30/2025

  Thank you for raising your concern. We were not able to locate a Survey Junkie account associated with the email address "******************************".
  In case you have submitted a request to permanently delete your account, we will no longer have any information associated with your account to provide further assistance.

  However, if you have used another email address, please let us know so that we can check your account and get back to you.

  Customer Answer

  Date: 09/30/2025

   
  Complaint: 23933699
  
  I am rejecting this response because:

  There was no other option to reply  and correct the email address. My email address is ***************************************************

  apologies, my autofill used my other email address in my initial complaint.
  
  Sincerely,
  
  ***** A *****

  

  Business Response

  Date: 10/13/2025

  We have reviewed your account and it is reinstated.

  You're welcome to continue taking surveys and you should be able to redeem your points once you complete the verification.

• Initial Complaint

  Date:09/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Survey Junkie for nearly 5 years. I have accumulated over ***** points on their site. Meaning I have redeemed nearly 200 dollars with no issues. Today I try to redeem the ***** dollars I made with 6 hours of work doing surveys on their site. They ask me to send a copy of my ID which IS fine and I comply. The verification doesn't work. 6 hours later I get a email saying I'm suspended for fraudulent activity they do not tell me why when I ask. They will not give me my money to the ****** account I have already redeemed nearly 200 dollars to in the past 4 years. They need to address my concerns and give me an honest answer as to why my account was suspended and why I am unable to get the 11 dollars and 32 cents I earned ont their site.

  

  Business Response

  Date: 10/06/2025

  Thank you for reaching out and for being a valued member of Survey Junkie for the past five years. We completely understand how frustrating this situation must have been, and we sincerely appreciate your patience while we reviewed your account.
  After thoroughly reviewing your account, were happy to let you know that it has now been unsuspended and fully verified. You should be able to redeem your points without any issues, including the $11.32 you recently earned.
  We truly value your long-term participation and want to ensure your experience is smooth going forward. If you encounter any issues redeeming your points or accessing your account, please dont hesitate to reach out directly, and well be happy to assist you.
  Thank you again for your patience and for being part of our community.
  

• Initial Complaint

  Date:09/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am on survey junkie earning points and want to cash out but they say i need to take a picture of my id, front and back and take a selfie. all of this for cashing out on some points??? they are already tracking me through cookies and now they want all of my personal data and a picture of me??? is this even legit??

  

  Business Response

  Date: 09/22/2025

  Thank you for bringing your concerns to our attention. I completely understand how requesting photo ID verification may feel intrusive, and Id like to provide some clarity.
  Survey Junkie requires photo ID verification in certain cases as a security measure to protect our members and their earnings. This process helps us confirm that rewards are being redeemed by the rightful account holder, and it prevents fraud, duplicate accounts, or unauthorized access. We never request this information without a valid reason, and all data is handled securely and in accordance with our privacy policy.
  That said, we also respect your comfort level. Since you expressed that you are not comfortable submitting a photo ID, we have already emailed you with an alternative verification option so that you can complete your redemption without needing to provide your ID.
  We value your trust and participation in our community, and our goal is to make the process as smooth and safe as possible for you. Please check your inbox for our follow-up email with next steps.

• Initial Complaint

  Date:09/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2025 my redemption points hit 5060. Ive been trying to redeem a $50 **** card. I contacted survey junkies support via email. They responded requesting a W9. I sent in a W9 via email to ******************************************* A week later I contacted support team again; and again I was requested to submit a W9. Overall between August and today, September 18th, Ive submitted 4 W9s.

  

  Business Response

  Date: 09/19/2025

  Hello Atarah,

  
  We completely understand your frustration and appreciate the time youve taken to follow up with us regarding your redemption request.
  As we previously informed, we have not yet received a completed W-9 form on our end, which is required in order to process your redemption. To assist, we sent you an email today with detailed instructions and kindly ask that you review it and reply at your earliest convenience.
  Once we receive the completed W-9, well be able to move forward with your request without delay.

  
  Thank you for your cooperation and patience.

  Sincerely,

  Survey Junkie member support.

• Initial Complaint

  Date:09/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been on Survey Junkie early this year and I have redeemed the amount of over 7266 points. I sent a copy of my driving license to **********************, and I was told it didn't match. they send me an email dated August 29, 2025, and I haven't heard thing from them since.

  

  Business Response

  Date: 09/16/2025

  Thank you for bringing this matter to our attention. We understand how important it is for you to redeem the rewards you have earned and how concerning it must feel when there is confusion around verification.
  After reviewing your account, we can confirm that we have not received any photo ID verification submissions for your profile. In order to proceed with redemptions, you will need to successfully complete the Photo ID verification process.
  If you encounter any issues while submitting your verification, please reach out to our Member Support team directly and we will be glad to assist you step by step to ensure the process is completed successfully.
  We value your time and participation on Survey Junkie and want to make sure you are able to access your rewards without further delays.

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a consistent user of the platform ********************** and have always been verified as such. They suddenly ask me to verify again and when I do, they say I failed the verification. Note this comes at a time when I spent hours on their platform sincerely filling up surveys. When I tried to redeem my money, they denied. I contacted customer care and they mentioned they are not in a position to help me because I am in a country they dont operate in BUT I LIVE IN ***************** and I know they operate here so what are they talking about?

  

  Business Response

  Date: 09/16/2025

  Thank you for taking the time to share your concerns. We understand how frustrating it must have felt to go through additional verification and then be told it was unsuccessful, especially after spending hours completing surveys.
  After carefully reviewing your account, we can confirm that you have successfully passed ID verification. Our records also show that you have redeemed your points via ******, meaning your rewards were processed and made available to you.
  Please rest assured that your account is in good standing, and you are eligible to continue redeeming rewards.

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******