Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered on the Survey Junkie site a few days ago and have been taking surveys, building my profile and taking advantage of the extras offered to users. I surprisingly hit 1010 points today and when I tried to redeem them was informed that I have to present my driver's license and a selfie to verify myself. This is completely unacceptable because it poses serious risks for id theft. I need the company to provide a safer mode of verifying my id. I put many hours into those 1010 points. And, if that is all I get then so be it. Just get me what I've earned and you can close my account if you need to. Give me a safe method to verify my identity and allow me to redeem those points to my ****** account. The point value is $10.10.

  

  Business Response

  Date: 06/04/2025

  We appreciate the time youve spent engaging with our platform and understand your frustration when encountering an unexpected step in the redemption process.
  
  Please know that photo ID verification is a standard requirement for all members when redeeming rewards. This process is in place to protect the integrity of our platform, prevent fraud, and ensure that points are being redeemed by the rightful account holder. That said, we recognize that some members may not feel comfortable submitting a photo ID and selfie, and we truly respect that.
  
  To assist you, weve already reached out via email with an alternative verification option that still allows us to securely confirm your identity while addressing your concerns. Please check your inbox (and spam folder, just in case) for our message and get back to us at your earliest convenience so we can help move your redemption forward.

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23414882
  
  I am rejecting this response because:  It doesn't work if the agent just lets the phone ring once and there isn't enough time for me to actually answer the call.
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 06/09/2025

  We are happy to confirm that your account has already been verified via  a phone call.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing surveys with Survey Junkie for only a couple months. I have redeemed points for gift cards with no request for "verification" until this week when I tried to redeem 3701 points for a gift card. I looked up complaints here from people who have had the same experience and you stated that there is an alternative to sending a photo of a driver's license accompanied with a selfie to "verify" who you are. I am not at all comfortable sending a photo of my driver's license to **********************. Please assist me in obtaining an alternate verification process.Thank you.

  

  Business Response

  Date: 05/27/2025

  Hello! 

  Please be informed that we have sent you an email with an additional verification method. We would kindly ask you to review and reply which method works best.

  Regards, 

  Survey Junkie Support

• Initial Complaint

  Date:04/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Survey Junkies panel since 2016. I recently began taking surveys on that platform again, following a hiatus. On April 27, 2025, I took several surveys, generating $7.32 for my time. When I attempting to cash out those funds, I was prompted to verify my identity. Per the websites instructions, I took a photo of the front and back of my Pennsylvania issued drivers license and uploaded those images to the website. I was then prompted to take a video selfie, so that my face could be matched to the image from my drivers license. I followed these steps twice, only to receive a message (from Survey Junkie), informing me that I could not be verified. I then received another message informing me that a member of customer support would be contacting me with 48 hours. The following morning, I received an email from Nush (member support), informing me that my account had been suspended for violating Survey Junkies Terms of Service. I responded to that email, explaining what had occurred on 04/27/2025 and requested more information regarding what, specifically, I violated. On 04/29/2025, I received another email from *****, informing me that my membership had been PERMANENTLY suspended, for violating Survey Junkies Terms of Service again, no clear explanation of what, specifically, was violated. ***** went on to state that she would be closing my inquiry. My issue remains unresolved, and neither representative provided any explanation! Survey Junkies verification process is flawed and as a long time panel member, I am very disappointed in the process.

  

  Business Response

  Date: 05/27/2025

  Hello!

  Thank you for sharing your experience. We understand how frustrating it can be to encounter issues with identity verification and account status. ********************** values all its members and strives to maintain a safe and fair community for everyone. The verification process is designed to protect members and ensure compliance with our Terms of Service.

  While we cannot comment on individual account matters publicly, we encourage members experiencing difficulties to reach out directly to customer support for personalized assistance. We appreciate your feedback and are continually working to improve our processes for a smoother user experience.

  Regards,

  ********************** Support

• Initial Complaint

  Date:04/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card from survey junkie and went to use it at *** and found out from the manager it was fraudulent. I just phoned survey junkie and the person was very nasty and told me I never had one (gift card) and then slammed the phone down.

  

  Business Response

  Date: 05/05/2025

  Per our records you have claimed the eGift card on 04/18/2025 10:52 AM EST. Once the eGift card is claimed, Survey Junkie has no access to provide further assistance with the usage.

  Therefore we recommend contacting the ********************* (***) as the card is serviced by them. You can get in touch with the *** team  by email at: ******************************* or you can call them at **************.  Their working hours are Monday through Friday from 8:00 am to 8:00 pm EST.

  Please also note that Survey Junkie does not provide phone support. You might have contacted a different company.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VERIFIED member since 2018 and always cashed out via ****** which also verified my ID. I tried to cash out and it said that I need to provide an ID card. I am not taking the risk of having data breached and my ID stolen to submit a verification which was already done. Email support is NOT helpful either whatsoever. I have submitted all the ****** info that shows I AM verified as well as the proof showing it's the EXACT same info on my Survey Junkie account. I am requesting my account to be unlocked and verified so I can cash out over $16 that I have earned in the last few days.

  

  Business Response

  Date: 05/05/2025

  Thank you for reaching out and sharing your concerns. I completely understand how frustrating this situation must be, especially when youve been a Verified member since 2018 and have always cashed out via ******. Your privacy and security are incredibly important to us, and I can appreciate your hesitation about submitting additional ID verification.
  I want to reassure you that we take the protection of your personal data very seriously. Weve already reached out to you via email with an alternative verification option that we hope will address your concerns. Could you please check your inbox (and spam folder, just in case) for our message and get back to us at your earliest convenience?
  Once we receive your response, well be able to assist you further and unlock your account so you can cash out.
  Thank you for your continued trust in Survey Junkie. 

  Customer Answer

  Date: 05/05/2025

   

  I was contacted by Lily, and the matter was resolved quickly. I can confirm that my account is now verified, and I was able to redeem the points.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my account permanently suspended for unauthorized use of Survey Junkies platform. No explanation was given, just that I had somehow committed an unauthorized use of its platform . I seek nothing more than an explanation.

  

  Business Response

  Date: 04/28/2025

  Hi there,
  
  Thanks for reaching out. Weve already addressed your previous complaint. If you haven't received a resolution, please contact us again, and well review your case to ensure you're credited correctly.
  
  We appreciate your patience and are here to help.
  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being a satisfied user for a few years I now am being asked to supply very personal information for verification purposes. This was done without any previous notification. I would gladly conform to previous methods but not to these unfair standards.

  

  Business Response

  Date: 04/28/2025

  Hi there,
  
  Thank you for reaching out. We apologize for any confusion youve encountered.
  
  Weve already responded to your earlier complaint regarding this matter. If you haven't received the resolution you were expecting, please let us know, and we will review your case to ensure youre credited for the amount owed.
  
  We appreciate your patience and are here to help you further.
  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of survey junkie since 2019 and have cashed out mostly with ******* cards every time I earned $5. A few days ago I went to cash out and it's now saying I need to provide front and back of drivers licence and a selfie. I am not comfortable with this. I just want the $5 owed to me (paper check) and they can close my account. If I would have been informed before I did the surveys I would have just stopped doing them and not wasted my time on Survey Junkie when I could be doing surveys on another site and actually getting my money.

  

  Business Response

  Date: 04/28/2025

  Hi there! Thank you for bringing this to our attention. We apologize for any confusion or frustration youve experienced.
  
  We have already responded to your previous inquiry about this issue. If you have not received a clear resolution, please feel free to reach out again, and we will ensure your case is looked into thoroughly to make sure you're credited with what is owed.
  
  We appreciate your patience, and we're here to assist you further.
  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this survey site on April 11, 2025 to earn a few extra dollars. They advertised that you wouldn't be disqualified like other survey sites. It took me over 5 hours to earn $ 5 and when I tried to get my money on April 12, 2025 they told me my time had expired to claim my gift card. Their surveys are 3 or 4 times longer than they tell you they will take. Also I spent over an hour on a survey and the survey just ended without giving me any points. This website is totally corrupt and uses false advertising to lure people to use it. It should be renamed to Survey Junk. I can't believe websites like this are allowed to exist. Doesn't any one care that people can be abused like this?

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us. We understand your concerns and apologize for the confusion you've experienced.
  
  We have previously addressed your complaint regarding this issue. If you haven't received a satisfactory response or resolution yet, please let us know, and we will thoroughly review your case to ensure that all owed earnings are properly credited.
  
  We appreciate your patience and are here to help resolve this matter.
  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Survey Junkie account and have been cashing out from surveys for gift cards without problem. I tried to cash out to ****** and I had another ****** that was an older account and because it asked me for verification for ****** Survey Junkie is accusing me of having numerous Survey Junkie accounts which is false. In addition Survey Junkie won't let me cash out to any gift cards from Surveys I did and they stopped emailing me for a solution.

  

  Business Response

  Date: 04/28/2025

  Hi there! Thank you for reaching out. We understand your concerns and sincerely apologize for the confusion surrounding your previous inquiry.

  
  Weve already responded to your previous complaint regarding this matter, and weve looked into the issue. If you havent received the appropriate response or resolution, please feel free to reach out again, and we will review everything in detail to ensure that you receive any earnings owed to you.

  
  We appreciate your patience and are here to assist you further in resolving this issue.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********