Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VERIFIED member since 2018 and always cashed out via ****** which also verified my ID. I tried to cash out and it said that I need to provide an ID card. I am not taking the risk of having data breached and my ID stolen to submit a verification which was already done. Email support is NOT helpful either whatsoever. I have submitted all the ****** info that shows I AM verified as well as the proof showing it's the EXACT same info on my Survey Junkie account. I am requesting my account to be unlocked and verified so I can cash out over $16 that I have earned in the last few days.

  

  Business Response

  Date: 05/05/2025

  Thank you for reaching out and sharing your concerns. I completely understand how frustrating this situation must be, especially when youve been a Verified member since 2018 and have always cashed out via ******. Your privacy and security are incredibly important to us, and I can appreciate your hesitation about submitting additional ID verification.
  I want to reassure you that we take the protection of your personal data very seriously. Weve already reached out to you via email with an alternative verification option that we hope will address your concerns. Could you please check your inbox (and spam folder, just in case) for our message and get back to us at your earliest convenience?
  Once we receive your response, well be able to assist you further and unlock your account so you can cash out.
  Thank you for your continued trust in Survey Junkie. 

  Customer Answer

  Date: 05/05/2025

   

  I was contacted by Lily, and the matter was resolved quickly. I can confirm that my account is now verified, and I was able to redeem the points.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my account permanently suspended for unauthorized use of Survey Junkies platform. No explanation was given, just that I had somehow committed an unauthorized use of its platform . I seek nothing more than an explanation.

  

  Business Response

  Date: 04/28/2025

  Hi there,
  
  Thanks for reaching out. Weve already addressed your previous complaint. If you haven't received a resolution, please contact us again, and well review your case to ensure you're credited correctly.
  
  We appreciate your patience and are here to help.
  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:04/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being a satisfied user for a few years I now am being asked to supply very personal information for verification purposes. This was done without any previous notification. I would gladly conform to previous methods but not to these unfair standards.

  

  Business Response

  Date: 04/28/2025

  Hi there,
  
  Thank you for reaching out. We apologize for any confusion youve encountered.
  
  Weve already responded to your earlier complaint regarding this matter. If you haven't received the resolution you were expecting, please let us know, and we will review your case to ensure youre credited for the amount owed.
  
  We appreciate your patience and are here to help you further.
  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of survey junkie since 2019 and have cashed out mostly with ******* cards every time I earned $5. A few days ago I went to cash out and it's now saying I need to provide front and back of drivers licence and a selfie. I am not comfortable with this. I just want the $5 owed to me (paper check) and they can close my account. If I would have been informed before I did the surveys I would have just stopped doing them and not wasted my time on Survey Junkie when I could be doing surveys on another site and actually getting my money.

  

  Business Response

  Date: 04/28/2025

  Hi there! Thank you for bringing this to our attention. We apologize for any confusion or frustration youve experienced.
  
  We have already responded to your previous inquiry about this issue. If you have not received a clear resolution, please feel free to reach out again, and we will ensure your case is looked into thoroughly to make sure you're credited with what is owed.
  
  We appreciate your patience, and we're here to assist you further.
  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this survey site on April 11, 2025 to earn a few extra dollars. They advertised that you wouldn't be disqualified like other survey sites. It took me over 5 hours to earn $ 5 and when I tried to get my money on April 12, 2025 they told me my time had expired to claim my gift card. Their surveys are 3 or 4 times longer than they tell you they will take. Also I spent over an hour on a survey and the survey just ended without giving me any points. This website is totally corrupt and uses false advertising to lure people to use it. It should be renamed to Survey Junk. I can't believe websites like this are allowed to exist. Doesn't any one care that people can be abused like this?

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us. We understand your concerns and apologize for the confusion you've experienced.
  
  We have previously addressed your complaint regarding this issue. If you haven't received a satisfactory response or resolution yet, please let us know, and we will thoroughly review your case to ensure that all owed earnings are properly credited.
  
  We appreciate your patience and are here to help resolve this matter.
  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Survey Junkie account and have been cashing out from surveys for gift cards without problem. I tried to cash out to ****** and I had another ****** that was an older account and because it asked me for verification for ****** Survey Junkie is accusing me of having numerous Survey Junkie accounts which is false. In addition Survey Junkie won't let me cash out to any gift cards from Surveys I did and they stopped emailing me for a solution.

  

  Business Response

  Date: 04/28/2025

  Hi there! Thank you for reaching out. We understand your concerns and sincerely apologize for the confusion surrounding your previous inquiry.

  
  Weve already responded to your previous complaint regarding this matter, and weve looked into the issue. If you havent received the appropriate response or resolution, please feel free to reach out again, and we will review everything in detail to ensure that you receive any earnings owed to you.

  
  We appreciate your patience and are here to assist you further in resolving this issue.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Failure to Honor ********************************* I participated in a ********************** promotional offer in March 6-17, 2025, which required completing specific survey tiers to receive bonus points. The promotion was structured as follows:Tier 1 (500 Points): ?? Complete 3 surveys per day for a total of 8 days between March 6-March 17 ? Tier 2 (200 Points): 10 Surveys Completed between March 6-March 7 ? Tier 3 (300 Points): 20 Surveys Completed between March 6-March 7 I successfully completed two tiers within the given timeframe. However, despite meeting the requirements, I was only credited with 200 points instead of the full 700. Upon contacting Survey Junkie support, I was initially told that the issue stemmed from the promotion being tracked in Eastern Standard Time (EST), which was not clearly communicated beforehand.After multiple follow-ups and long delays in their responses, I was eventually given a "courtesy" 200 points, far less than what I rightfully earned. When I pressed for further clarification and resolution, my case was dismissed with no further action, despite the company acknowledging the unclear communication regarding the time zone tracking.Throughout this process, I have faced:Lack of transparency regarding how promotions are tracked Delayed and dismissive responses from customer support Failure to honor the full promotional rewards despite meeting all requirements I am requesting that Survey Junkie credit me the full 500 missing points that I rightfully earned through their promotion. If they continue to refuse to honor their own terms, I believe other consumers should be made aware of their misleading promotions and inadequate support.

  

  Business Response

  Date: 04/28/2025

  Hi,

  
  Thank you for sharing your experience with us. We sincerely apologize for the frustration and confusion caused by this situation. We fully understand how important it is to have clear communication and transparency regarding promotions, and we are genuinely sorry for any inconvenience this has caused.
  We take your feedback seriously, and we are committed to resolving this matter. Please reach out to us directly so we can thoroughly investigate your case. We will also work to ensure that the details of the promotion, including any time zone considerations, are more clearly communicated in the future.

  
  Your satisfaction is very important to us, and we appreciate the opportunity to correct this issue.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23141046
  
  I am rejecting this response because:

  This is all the company has continued to offer. Apologies with no actions. If this company was able to provide courtesy credits from the less than half amount owed to me, they have the ability to credit their customers completely. As it shows, they recognize the miscommunication and failure on their part to commit to what their company stands for. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/05/2025

  After reviewing your feedbackalong with feedback from other membersweve made some important changes to how promotions are tracked. Going forward, promotions will now be tracked according to the members own time zone, which should help eliminate the confusion that happened during this promotion.
  
  While we cant retroactively adjust the points for past promotions, please know that your feedback has been taken seriously, and were working hard to improve the process for future promotions. We always strive to provide clear communication and a better experience for our members, and I sincerely apologize for the lack of transparency and any delays you faced.
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a survey through Survey Junkie and I was supposed to receive $10 for it. I reached out to Survey Junkie and they told me to contact the company for money. The company informed me that the money was sent to Survey Junkie. Survey Junkie hasn't responded to my emails and they steal money from at least once a week.

  

  Business Response

  Date: 04/28/2025

  Hi there!

   

  Thank you for bringing this issue to our attention. We understand how frustrating this must be, and we want to ensure that your concerns are addressed promptly.
  Please contact us directly so we can investigate the matter further. We will double-check everything on our end and make sure that any missing points or payments are resolved.

  
  We appreciate your patience and the chance to make this right.

  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing survey junkie for years and for some reason last night I was permanently banned. I have made this company quiet a bit of money, I am so mad right now. There is no reason I should be going through this. I at least ant to be able to cash out the 804 I spent all day yesterday making.

  

  Business Response

  Date: 03/17/2025

  We completely understand how frustrating this situation must have been for you, and we truly appreciate the time and effort youve dedicated to Survey Junkie over the years. After carefully reviewing your account, we are happy to confirm that it is now in good standing and fully verified.
  This means you can continue taking surveys and redeeming your points as usual. Your contributions are valued, and we appreciate your patience while we looked into this matter. If you have any further questions or need additional assistance, please dont hesitate to reach outwere happy to help!
  Thank you for being a part of our community, and we hope you have a great experience moving forward.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint to the BBB about Survey Junkie. I filed the first one on Feb 20, 2025, but upon review it ended up in "REVIEWS" via your website not complaints.Which is why i believe is the reason I've waited almost 3 weeks and have herd nothing from the BBB nor survey junkie. Again, my complaint revolves around me accumulating 49 and some odd points with them but they refuse to release my point money because i refuse to send them a copy of my driver's licence. I don't care at all how "secure" they say it is, I am not doing it because there are data breaches all the time all over, and I'm not taking that risk. I think this policy Survey junkie has been absurd since i cashed out with ****** before with no issue in March of 2024 Why is it an issue now? In addition, they are using the ****** logo on their website, but it is "dimmed down" so as you can't click it on to redeem. I want the money I worked hard to earn, and I'm not sending them a photo ID, Even applying for a credit card doesn't ask for this!! As well, until this is 100% resolved, I have ceased doing ANY more of their surveys as of Feb 20, 2025. If It's not resolved (and I will wait a little more), but then I'm planning on sending a letter to ****** informing them as to what is going on and let them know that their logo is being used yet, THEIR customers like me have no access to it. Moreover, I will also be filing a complaint with the ************************ against Survey Junkie. I don't want to do this however, they'll leave me no choice if they keep on shoving me and my complaint under the rug. Last, I can see from the many complaints here, this is an ongoing problem people are having with them.

  

  Business Response

  Date: 03/13/2025

  We appreciate you reaching out regarding your concerns. Survey Junkie requires identity verification as part of our security measures due to the financial transactions associated with redeeming points. This helps ensure compliance with industry standards and protects our members from fraudulent activity.
  We understand that you do not feel comfortable providing a photo ID for verification. To accommodate this, we have already sent you an email with alternative verification options that will allow you to redeem your points and continue your membership. Please check your inbox (including spam/junk folders) for our email and follow the instructions provided.
  If you have any questions or need further assistance, please respond to that email, and our team will be happy to help. We value your participation in our platform and hope to resolve this matter for you as soon as possible.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23057160
  
  I am rejecting this response because: I will ONLY be FULLY satisfied once I receive the paper check in the regular mail after I provided Survey junkie my name and address of which was requested of me from them today so they could mail me a paper check. (their words) I accepted that offer by sending them the before mentioned information. However, only when I get the check and cash it, THEN and only then will I be fully satisfied and confident enough to then feel I can close the case. I do not want to close the case until that time has come and passed.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/17/2025

  The paper check is issued and it should arrive within 7-10 business days. We appreciate your patience.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******