Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of the online survey junkie for numerous years. August 25 I had participated and earned bonus rewards of five dollars and noticed that it did not update to my account.. I contacted customer support and I was then informed that my account would lock up after $655.35 I was told by customer support that *** reached the threshold and would have to provide a photo ID verification and I questioned why because they alreadyhad my tax form as verification. This went back-and-forth through about 50 emails where I was told that I had to cash out some points to reset it and get my five dollar rewards as well as several surveys that I had completed that it was not rewarded for . There were approximately ************************************************ this email where some stated eventually that I no longer needed to verify that they would manually verify my account based on my tax form. Then I received an email stating that I did have to verify from a different person. then Im told that I cannot have cash access to my account through my bank transfer for which is on their website. They are telling me I need to do ****** which I do not want to set up and I do not want a gift card. Ivebeen requested a check which one person said I could now *** is saying I cant. They are trying to force setting up a ****** account for which I do not want to for security reasons and when I contacted customer support in January, she said numerous members go over $600 and that it was not a problem I was expecting a bank transfer. Now they are trying to tell me that I cannot do a bank transfer on a manual transaction because they cant do it. They are refusingto pay me my money of over $650 Nowhere on their website does it state that you cannot do a bank transfer for receiving funds over $600. I see that there are other numerous complaints against this business for the same exact reasons. They have since locked out my account and refused to pay the money I have earned.

  

  Business Response

  Date: 09/16/2025

  Dear customer,

  Im really sorry to hear about your experience I completely understand how frustrating this must feel. Weve reached out to you previously by email and are still waiting for your reply so we can continue assisting you. Once we hear back, well be able to move things forward and work on resolving this together.

  Regards,

  Survey Junkie Support Team

  Customer Answer

  Date: 09/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  After continued communications following my complaint , survey, junkie finally sent a check for my earnings. For which I have received. However, it should not have taken approximately 50 emails and 10 different customer service support to resolve. 
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:08/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed multiple surveys where the amount is 80 points or higher and what Ive been noticing is that when Im at the end of the survey, it either kicks me out or the screen goes blank and I do not get my points. Ive reached out to customer care however I get a robot to respond, never an actual person so nothing is actually resolved. I believe that I am being scammed into giving my opinions with the thought that I would receive payment at the end and thats not the case. Also, there have been times where it says that I am lying, but all I did was press on the button to start the survey and then it kicks me out.

  

  Business Response

  Date: 09/10/2025

  Thank you for bringing your concerns to our attention. We are very sorry to hear about the frustration you have experienced while attempting to complete surveys. We understand how discouraging it can be to spend time on a survey only to be exited near the end without receiving the expected points.
  We want to clarify that Survey Junkie is a survey hosting platform. The surveys themselves are created and managed by third-party research providers. This means that the decisions to end a survey early, mark a response as disqualified, or flag a technical error are made by the survey providers and not by Survey Junkie directly. We do not benefit when a member is exited from a surveywe are only compensated when surveys are successfully completed.
  That said, we do take these experiences seriously and we have processes in place to help. When surveys fail to credit correctly, members can report the issue directly to our support team. While our initial replies may be automated to help guide members quickly, our human support agents review reported cases and, when possible, issue compensation points as a courtesy for incomplete surveys.
  We are constantly working with our partners to improve survey quality, reduce unexpected exits, and ensure that members have the best experience possible. Your feedback is extremely valuable in holding our partners accountable, and we appreciate you taking the time to share it with us.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12/25 I noticed that there were no survives for about three days. I emailed them to find out why. They answered back saying that my account was flagged because I had two accounts. This not true. They will not give me an answer. I have emailed them several times and left messages at their phone number. No one ever gets back. They owe me $422.97.

  

  Business Response

  Date: 09/10/2025

  Thank you for raising your complaint.

  We had a technical issue that has affected your account.
  
  Your profile is in good standing currently, and you should be able to take surveys and redeem your points.
  
  We apologize for the inconvenience this has caused.

  
  

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie wants a copy of my id and a photo of my face. I do not feel comfortable giving them this. They owe me money. I never agreed to sending a copy of my photo id and my face. Please tell me how I can redeem my points that are owed to me and how I can continue to do these surveys. Thanks.

  

  Business Response

  Date: 09/10/2025

  Thank you for reaching out and sharing your concerns. We completely understand your hesitation regarding submitting a photo ID and a facial image, and we want to assure you that verifying identity is a standard and secure process for companies like Survey Junkie that provide financial transactions. This step helps us protect your account, prevent fraud, and ensure that rewards are safely delivered to the rightful member.
  At the same time, we recognize that some members may not feel comfortable completing Photo ID verification. Because of this, we have sent you an email with an alternative verification option that allows you to redeem your points securely without submitting a photo ID or facial image. Please follow the instructions in that email to complete your verification and redeem your rewards.

  Customer Answer

  Date: 09/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned 2548 in points doing surveys on survey junkie, provided my id, then was told I couldn't redeem.

  

  Business Response

  Date: 09/10/2025

  Thank you for your message. After reviewing your account history, we need to clarify the reason you were unable to redeem your points. Our records confirm that you created four duplicate accounts, which is a direct violation of Survey Junkies Terms of Service. You were previously informed of this issue; however, you continued to create new accounts despite those warnings.
  Because of this repeated violation, your account has been suspended and you will not be able to continue your activities with Survey Junkie going forward.
  That said, we do want to acknowledge the effort you put into completing surveys. As a one-time exception, we have arranged for you to redeem your remaining balance. Instructions for doing so have already been sent to you by email. Please follow those directions in order to complete the redemption process.
  While you will not be able to open or use any additional accounts with us in the future, we hope this resolution provides closure to your concern.
  
  

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a survey company. I can't tell you how many surveys that I have totally completed and was told at the end that "I did not qualify". This company does not follow through what they promise. You spend your time answering questions, numerous questions only to finish and be told that I don't qualify. This is theft in my opinion. I don't do survey's just for the heck of it, I do them to receive compensation. I expect that they need to be investigated, as I can't be the only one who has this problem. It is a crime that companies such as this are allowed to get away with this false representation.

  

  Business Response

  Date: 09/10/2025

  Thank you for taking the time to share your concerns. We completely understand how frustrating it can feel to spend time answering survey questions only to learn at the end that you did not qualify.
  We would like to clarify how our platform works. Survey Junkie is a survey hosting platformwe connect our members to surveys that are created, managed, and evaluated directly by third-party research providers. The decisions regarding qualification, disqualification, or rejection are made solely by those survey providers based on their research criteria. This is not something Survey Junkie has the ability to override or change.
  While we do our best to partner with providers who maintain fair and transparent processes, disqualifications can occur if a members responses no longer fit the target audience the client is looking for, or if certain quality checks are not met. To help offset this, we provide small disqualification points for many surveys so that members receive at least some credit for their time when possible.
  We are committed to providing a trustworthy experience, and we regularly review feedback like yours to improve the quality of surveys available on our platform. Please know that while we cannot control survey provider decisions, your feedback is important in holding our partners accountable and in helping us enhance the member experience.

• Initial Complaint

  Date:07/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing surveys with Survey Junkie since 2018, I have redeemed points with no problem. Until 7/23/2025 when I tried to redeem 2871 points to cash out now, I have to provide the front and back of drivers licence and a selfie. I cannot not take that chance with everything that's going on with risk of fraud and identity theft, having my data breached and my ID stolen to submit a verification there has to be a better way.

  

  Business Response

  Date: 09/10/2025

  Hi ******,

  Thank you for raising your complaint.

  
  Per our records your account has been verified and you have redeemed your points via bank transfer.

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been participating in Survey Junkie surveys for several years. I have received rewards for several years. Now all of a sudden, they want a copy of my id and a photo of my face. I do not feel comfortable giving them this. They owe me money. I never agreed to sending a copy of my photo id and my face. Please tell me how I can redeem my points that are owed to me and how I can continue to do these surveys. Thanks.

  

  Business Response

  Date: 07/28/2025

  Hi there!

  Kindly be informed that we have sent an email to you with a alternative verification method. Please review and reply back in case of questions.

  Regards,

  Survey Junkie Support

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took many surveys. Went to redeem and told to send a copy of my ID, which I did. They say they cant verify and refuse to pay

  

  Business Response

  Date: 06/16/2025

  Dear customer,

  Thank you for letting us know. We aim to deliver a smooth, rewarding experience, and we’re sorry we fell short of your expectations. We'd like to check into this and find a solution for you. Please reach out to [email protected] and our friendly Member Care team will be happy to help!

  Regards,

  Survey Junkie support

• Initial Complaint

  Date:06/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Survey Junkie numerous times, but their customer service is horrible, and I have not received any replies to my problem.A few days ago, in order to verify my account, I used my photo ID(driver's license) with my selfie, but after verifying, I am not sure whether I made the right choice or not. I contacted Survey Junkie, asking them if they are able to delete my ******* that I used as verification, but so far, no satisfactory response from Survey Junkie support.What I want to do is in order to protect my Identity/privacy, I want Survey Junkie to somehow delete my *******, if it is possible. Any help would be great.Thank you.

  

  Business Response

  Date: 06/16/2025

  Hi there,

  We appreciate you letting us know. We aim to deliver a reliable and rewarding experience, and we regret that we didn't meet your expectations. Wed like to get this resolved for you as soon as possible. Please reach out to *********************************** Well be happy to help!

  Regards,

  Survey Junkie support

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23448811
  
  I am rejecting this response because:

  I am done with dealing with Survey Junkie Support.  No matter how much times I have emailed them with my issue, I have gotten zero response, and they always say they will get back to me as soon as possible, but I have gotten no response for 2 days.  I don't think there is any way to solve the issue.

  
  Sincerely,
  
  ******* ***

  

  Business Response

  Date: 07/28/2025

  Hi there!

  Thank you for letting us know.

  We aim to deliver a smooth, rewarding experience, and were sorry we fell short of your expectations. We'd like to check into this and find a solution for you. Please reach out to ***********************************

  Our friendly *********** team will be happy to help!

  Regards.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***