Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I redeemed my points worth $8.60 and was transferred successfully to my bank. Date initiated: 2023-Feb-01 19:15:52 Until now I still have not received that money and they also blocked me from taking survey. I contacted customer service support and I was told that it will arrive to my bank but until now it did not. Never had issue redeeming points before until this year.

  

  Business Response

  Date: 03/13/2023

  Our records indicate that the member had multiple accounts which is against our Terms, hence why they couldn't take surveys. We have deactivated their other account and left their main account, active. We recommend them to refrain from creating duplicate accounts as this is against our Terms and will result in permanent account suspension. That being said, the member has since been able to continue taking surveys. Regarding the bank transfer, our records indicate that it has successfully been posted to their bank account on 02/01/2023 at 11:15 pm. We have provided them with the transaction's destination track which can help their bank locate the funds.
  
  

  Customer Answer

  Date: 03/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I already requested before to deactivate my other account and activate the other account and the current account I am using should have been activated upon approval of request. Regarding the bank transfer, I'll reach out to my bank and provide them the Destination Trace ID. 
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I too, like so many others, am very frustrated that you go through the time on a survey and just before you are done, it kicks you out saying you are not qualified. Per Survey Junkie, your answers provided on the survey are not given to the company that you are completing the survey for. If this is the case, how can you almost complete a survey and then be denied if they aren't collecting the data you provide? If you are qualifying for a survey, shouldn't that be determined within the first few questions? Aren't they then just cherry picking the people who are answering the way they want them to answer so that they can turn around and say "94% of people survied..."? They have to be collecting your data and then disqualifying you. I assume you want to operate an honest and transparent company (but you know what happens when you assume). You need to enforce these companies to either qualify you or disqualify you with a few questions; not cherry picking after they have collected your data. Also, I have completed surveys but did not capture the survey ID number but followed up anyway only to be told I need the number. Survey Junkie most certainly knows what surveys we have taken/attempted to take and could very easily retrieve the information. I'm sure there are laws requiring them to keep track of all this information. One time, for some reason, I took screenshots of my point history and the survey id #'s and compared them to what Survey Junkie showed I had earned and I found a very large error on their part. Part of the problem was resolved but not entirely. I finally gave up on trying to get it fixed. Lastly, they offer challenges stating that if you complete x number of survey's for x number of days, you will receive a bonus. However, you cannot complete the challenge because there are NO surveys to even try to qualify for so it's a waste of time. I will continue but would like a response to at least my first issue stated in this complaint.

  

  Business Response

  Date: 02/22/2023

  Please note that though it can be disappointing, getting disqualified from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. Regarding not receiving enough surveys, please be assured that we offer surveys to our members once they are available and match the members profiles. This process can take some time since we want to make sure to offer our members only those surveys which they are eligible for. Also, if a member contacts us for assistance regarding a survey, we would want them to provide the Survey ID, which is the unique identifier of the survey, thus making sure we are looking at the correct survey so that we can provide the best support available. 
  

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a survey junkie account because I saw and offer from TAPJOY to get in game currency from this offer all I had to do was gain 500 points and redeem them sounds simple right? So I grind I get the 500 points and I'm ready to redeem. Come to find out you have to verify your identity which is not disclosed or does it state that anywhere on their website. I attempt to verify myself using my state issued ID and a selfie. It says I cannot be verified but I can call and verify myself but I have to wait till the next day because they were closed at that time (call center). So I wait and I awake to find an email saying I cannot verify myself and I have to create another account why I thought. When i created the account i put my wife's name in because she has a bank card and i do not assuming you would need a bank to deposit the earnings into that's how j set up the account she uses venmo. So i contact the support back telling them that I made a mistake to see if they could resolve my issue but was hit with create another account its nothing they can do. Before I made the account It did not say that I needed to put a legal name and that once made it it was final I feel deeply scammed I will not be creating another account just to have to grind my way to 500 points basically I feel I was scammed out of my valuable time and out of 5.00$ and my in game currency in the other game I want the offer to be removed from the offer wall so no one eles gets scammed like I do or for the owners of the site/app to disclose before you get the 500 points that you have to ID yourself and that once you put an name its final and it has to be your legal last name if I would have known this I would have entered my information but no where did it say I wouldnt be able to change it. I'm deeply saddened and frustrated please help resolve my issue.

  

  Business Response

  Date: 02/22/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account, we have transferred all their points from their old account to the new one and they have been able to continue taking surveys and can redeem their points.

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 10 pending payments that are not being fulfilled or paid. The payment dates have been pushed back for over 6 months saying approved for payment but dates keep being pushed back. Over $7000.00 with no updates and no contact from them. Attached are the completed requirements with no follow-up from the company.

  

  Business Response

  Date: 02/21/2023

  Please note that the member meant to leave a complaint for sjunkie.co, not surveyjunkie.com. Although the name may be similar, we are in no way affiliated with that website or company. We are aware that they have used our logo and trademark in some of their images. This is highly suspicious and we advise that members be cautious of using their services. The member can contact sjunkie.co with all the questions and concerns they may have about them.
  

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had technical issues on their end that have caused me to not receive my full amount of points after I completed surveys. Two of the surveys i l brought to the company's attention, but they refuse to give me my points and instead keep trying to find ways to do everything but take blame and fix their wrong.

  

  Business Response

  Date: 02/20/2023

  We have provided the member info that the 200 points survey #****** the member took on 2022-11-15 at 13:33:11 EST was terminated by the provider due to disqualification, and the member's account was rewarded 3 points on 2022-11-15 at 13:34:34 EST. Please note that though it can be disappointing, getting disqualified from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. In the future, in order for us to investigate any questions they may have with surveys, we kindly ask them to provide us with Surveys IDs and points of the surveys in question for investigation. 
  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19430108
  
  I am rejecting this response because:
  There's still the fact of the 50 point survey I originally sent the email about that they keep just trying to over look
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/16/2023

  We apologize for the difficulties they have encountered with the surveys, as this is not the kind of experience we want our loyal Survey Junkie members to have. Please know that we will do everything possible to make things right for the member. Their feedback is valuable to us, and we will work diligently to address the concerns they have raised and ensure that have a more positive experience going forward. As our valued member, we have added 50 bonus points to their account to reward them for all the effort and time they put into the survey.
  

  Customer Answer

  Date: 04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that that I've chosen to no longer use there service and don't plan on returning.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i did some surveys and cashed out for them. i never received the payment. This is an on going issue. i have spoken with support services at this company who assured me that i would receive payment. i have not received anything. i have spoken to them several times and filed a complaint like this before to no avail. Please follow up with this company.

  

  Business Response

  Date: 02/27/2023

  Please note that our records indicate that the member's redemption failed since the account number they provided was inaccurate. The transaction will automatically reverse within 6 business days, and their points will be added back to their account and they will be able to redeem once more.
  
  

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19401081
  
  I am rejecting this response because: I have entered my bank account number several times, I even had my bank on the phone with me when I entered the account number. I have documents from my bank stating that no attempt was ever made to make a deposit from Survey Junkie. Survey Junkie provided me with a trace number to locate the funds to no avail. I have tried to cash out other ways that survey junkie provides to no avail. They have already told me that they put the points back on my survey junkie account. I tried to cash out and there was nothing. The bank account and routing number provided to me by my bank on the phone while trying to cash out is correct. Please give me what im owed. Survey Junkie has provided me with the excuse about my bank account number being incorrect several times. At this point they are just sending me in circles and it's quite disturbing and completely unprofessional.
  
  Sincerely,
  
  Valencia Head

  

  Business Response

  Date: 03/16/2023

  Please note that as mentioned, out records indicate that the member's redemption failed since the account number they provided was inaccurate. The transaction has already automatically been reversed and their points have been added back to their account. Their account is in good standing now and they can go ahead and redeem their full points.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19401081
  
  I am rejecting this response because:
  
  Sincerely,
  
  Valencia Head 

   

  Im sorry. I've been very clear many times. I'm confused about the back and forth. I'm honestly taking this offensively, I am not an inanimate object, your time is not more valuable than mine. If you all are going to proceed with going in circles I suggest that you no longer include me in this matter. This is unacceptable and I'm astounded that a company that's suppose help deal with poor customer service provides poor customer service.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie is falsely misrepresenting their rewards program. They indicate that the survey taker is allowed to redeem points through paypal, but this is not the case. They request pictures of your Id and a selfie. The PayPal verification should be enough. I have recently been informed that Survey Junkie has been selling the identities (drivers licenses and states ids) of the survey takers. This is very alarming as they advertise themselves on my UNiDAYS. As such I would like compensation for my time in completing these surveys and Survey Junkie be banned from ********.

  

  Business Response

  Date: 02/16/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. The Survey Junkie Privacy Policy explains how Survey Junkie collects and uses user's information, to get further acquainted with our Privacy Policy, please follow this link: www.surveyjunkie.com/privacy. That being said, in order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability).
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points via all redemption options.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19400259
  
  I am rejecting this response because:no where in the site where it says PayPal as an option to redeem your points does it stipulate you need an id.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/17/2023

  As an exception, since they refused to pass Photo ID verification, the only verification and redemption method available will be in the form of a physical paper check. That being said, we have paid out their points in the form of a paper check which we've sent to their residential address. They cash in this check one they receive it.

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 2/10/2023 I was doing survey's and wanted to cash in and deposit the money into my bank account. However I now notice that they are asking that I send them a copy of the front and back on my Drivers License. To me this is a good way for Hackers to get personal information . Before this They just ask for e-mail and they sent me a code and the cash would be deposited to an account I have on file with them. The old way was easy and didn't show any personal information. But Now if I don't send them personal information ( My Driver's License ) the deposit would not be sent to my account.

  

  Business Response

  Date: 02/13/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability).
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points.

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked on surveys and have amassed $22.31. I verified myself and they said that I would need to contact support to verify myself. I did, and I was promised that I would get my check over 2 months ago. It has been 2 months and I have not received that check. Additionally, I have been blocked from ever participating in any surveys on Survey Junkie again. Support, which by the way, is only available on email, keeps insisting that I have received and cashed out the check. I have not. I am waiting on my money.

  

  Business Response

  Date: 02/08/2023

  In order to improve the security of Survey Junkie and its members, we have a process of verification which is called paper check verification, which is a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability).
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member receives the paper check we've sent them, they will be able to cash-in that check and receive their funds and also, subsequently their identity will be verified. We have sent the paper check on February 7 and the member will receive the check in 7 to 10 business days.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately I lost access to my yahoo email due to a malfunction on yahoo's end. And they want me to pay $12 to fix it. Which I refuse to do. So I worked with different sites to change my email to a new ****** email I created. But when it comes to survey junkie, they don't even respond to messages. And I've sent them quite a few. So I am now asking for Survey Junkie to either recognize my new email and give me access to the money I've earned or let this sit here as a warning for others to not be affiliated with them

  

  Business Response

  Date: 02/01/2023

  Please note that as already mentioned numerous times to the member, the email they used to sign up is permanent and cannot be changed in our system. We've asked them to create a brand new Survey Junkie account with their new email.
  
  After creating the new account, they can contact Survey Junkie Member Support directly, so that we can deactivate the old account and, as a ****************** their points to the new account.