Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed surveys and have not been compensated with the points.

  

  Business Response

  Date: 06/16/2023

  Please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. If the member wants us to look at a particular survey they can contact us directly and provide the survey IDs so that we can investigate them. 
  
  
  
  

• Initial Complaint

  Date:06/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers surveys for nominal amounts of money. As seems to be a prevalent theme among BBB complaints against Survey Junkie, although survey takers would ideally be anonymous, it seems Survey Junkie has elected to take the position of making it extraordinarily difficult to actually receive money it says you earn without specific government-issued identifying documents. Monies are then withheld until "verification" takes place which Survey Junkie delayed on my end for using an abbreviated name of a full name, i.e. "*** and ******," with no viable customer support available to remedy the situation in a timely manner. Rather, from the other BBB complaints, it seems despite the overarching themes present, Survey Junkie has elected to invest in half-heartedly defending the accusations on the BBB website instead of meaningful customer support or simply not withholding funds from people who may need a little extra cash in an immediate manner. Not only did Survey Junkie make it impossible to withdraw my funds without hassle, "verify" my identity despite a driver's license, or meaningfully talk to someone who could remedy the situation, after a useless e-mail response (though within 24 hours) from customer service asking me why the account name differed from my driver's license (i.e., "***" vs. "******"), ********************** then practically shut down my account so I could no longer earn money taking surveys or otherwise check on the status of the verification. Worst of all, the customer support number, which is not even readily available on the website, sends you directly to voicemail. Despite requesting calls through the website, being told I would receive a call within 24 hours to deal with the issue--which it said would result in resolution within "5 minutes"-- I never received a call that I am aware of, certainly no voicemail, and the issue persists with my account practically shut down. Though major issues, the rest of the website works well.

  

  Business Response

  Date: 06/26/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkey will not let me redeem my hard earned points I have accumulated, I now have to verify my identity. Nothing has changed but my phone number, I've redeemed successfully many times before with no problems. Now there is a problem! I'm trying to change my phone number, but that takes forever. So I can't get a response nor can I change my phone number! Seems they are making redeeming points so difficult to keep your $$$. I was going to use the points for my dad for Father's ***** but I'm sure it's not going to happen! Thanks again

  

  Business Response

  Date: 06/08/2023

  Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their full points.
  
  

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Survey Junkie for a year and never had a problem redeeming ********* until last December. I was approaching the $600 earnings in a calendar year threshold for filling out a tax form. I stopped doing the surveys so I would not reach that amount. Recently I decided to give them another try since its a new calendar year and I quickly did enough surveys to have enough points to redeem. Problem is, they will not send my earnings to PayPal until I fill out a tax form. They have responded to my emails but they are not addressing the issue, which is I am nowhere near $600 for the year 2023. All I want is my earnings and then to close my account with them.

  

  Business Response

  Date: 06/08/2023

  Please note that the member had approached the redemption threshold of $600 in the previous calendar year, which resulted in disabling of their redemption options until they would provide a filled-in W-9 form. However, since it is a new calendar year, they do not need to fill out the W9 form until they reach the $600 redemption threshold in this new calendar year. Thus, we have re-enabled their redemption option and they have since been able to redeem their full points.

  Customer Answer

  Date: 06/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a survey business. After filling out multiple surveys, you are supposed to be able to cash out after you reach $5. After trying to redeem my points several times (receiving messages saying cant transfer) and sending several messages to customer service, I went to their ******** page to ask why they wouldnt deal with this. They hey took my email address and didnt get back to me. This is supposed to be a way to make a a few extra dollars which is important to those on limited incomes.

  

  Business Response

  Date: 06/05/2023

  Please note that our records indicate that the member's redemption failed since the account number they provided was inaccurate. The account number does not correspond to the individual identified in the entry, or the account number designated is not an existing account. In any case, the transaction is already automatically reversed, and the member's points are added back to their account. We have reset the bank details on their Survey Junkie account so that they can update those and redeem their points in the future.

• Initial Complaint

  Date:05/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey junkie does not provide rewards as promised. You must provide numerous information details which provide no results. Buyer beware

  

  Business Response

  Date: 05/24/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that the members account is in good standing and they have been able to take surveys and have since redeemed their full points.
  
  

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20097598
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********************* I have not been able to redeem my points for a gift card and survey junkie has not responded

  

  Business Response

  Date: 06/21/2023

  As already mentioned, please note that the members account is in good standing and they have been able to take surveys and have since redeemed their full points via an e-gift card on 05/23/2023 at 08:14 PM.
  

  Customer Answer

  Date: 06/27/2023

   
  Complaint: 20097598
  
  I am rejecting this response because:
  I attempted to redeem my reward points and never received them.
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been notified as to why my money was not received by my bank nor has anyone from survey junkie contacted me about how to attach my PayPal account as a different means of payout. They are negligent

  

  Business Response

  Date: 05/18/2023

  Please note that our records indicate that their redemption via bank transfer failed since the account/routing number they provided was inaccurate. The transaction was automatically reversed, and their points were added back to their account. Please also note that since then, the member has redeemed their full points via Paypal.

  Customer Answer

  Date: 05/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Even though I accurately placed my banking info the first time it failed. I have since been able to redeem on PayPal. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon, I am reporting that a member of the Better Business Bureau who is Survey Junkie is attempting to intentionally not pay me for doing online surveys for them. They have failed to pay me for two months and a half. No matter how I how many times that I have asked to be paid for work since March 31, 2023 to the present Survey Junkie has just ignored me. Please help to get me taken care of? Thank you in advance.

  

  Business Response

  Date: 05/17/2023

  Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their full points via e-**** card
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing surveys on Survey Junkie and now they won't let me verify my account because they won't let me change my phone number to redeem my money. I have emailed them but nothing.

  

  Business Response

  Date: 05/08/2023

  Please note that the members account is in good standing, they have been able to verify their account and thus, were able to continue taking surveys and have since redeemed their points.
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do make money on this site. The problem I have are some of the survey sites on survey junkie are not paying. I have brought this up and it seems nothing is being done about it. Some of them have error pages at the end of the survey and do not pay out. This needs to be stopped because it is fraud. I have completed the whole survey. It is a waste of my time to do that if they are not going to pay me for it. It is like an error page, not a denial of payment. I have to go to my saved favorites and re-enter Survey Junkie. Some of these survey providers need to be suspended if they are continually doing this. It's like getting something for free without paying the wage. That is not fair.

  

  Business Response

  Date: 05/04/2023

  Please note that Survey Junkie has no say in members getting terminated from surveys or encountering issues with surveys. Third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. If the member has any specific examples of surveys, they can reach-out to ** directly and provide ** with the Survey ID, date or ********************** points of the survey in question, so that we can investigate.