Complaints
Customer Complaints Summary
- 314 total complaints in the last 3 years.
- 62 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/25/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used SurveyJunkie for three days only. I won a bonus that put me over 10K in points. Well now I need special approval to redeem points and no one from the company has responded. I feel like I have been scammed spending hours doing surveys and now they have my information and I cant get to the money I ACTUALLY EARNED. Terrible service.
Business Response
Date: 08/28/2023
Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their full points.Initial Complaint
Date:08/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug 22 2023 My account was suspended for violate terms of service. Survey Junkie froze my Points that I earned from surveys up to that point. Total points was 866 worth **** usd. They would not tell me what terms were violated and would not release my funds.Business Response
Date: 09/06/2023
Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their points.Customer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:08/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried to verify myself multiple times and it won't let me! Please fix thisBusiness Response
Date: 08/21/2023
Please note that to be eligible to register on Survey Junkie, members need to:
- Reside in *****************, ******, *********, or the **************
- Be 18 years or older
That being said, since the member is under the minimum age, they wont be able to continue on Survey Junkie.Customer Answer
Date: 08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have been keeping me from getting my **** points due to w9 forms needing to be given and I have done this and now they are continuing to ignore my emails and requests to have my account unlocked due to the fact I have been complying 100% and given any and all information and forms requestedBusiness Response
Date: 08/14/2023
We require a W9 form from our members when they approach $600 in a calendar year. We are required by the *** to report members that reach this amount of earning on our site, it is not an arbitrary rule determined by us. That being said, the member has since provided the required W9 form and they have subsequently been able to continue taking surveys and redeeming their points.Initial Complaint
Date:08/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The was contest to win 1 million points or 10k points I won 10k they post it on ******** my name **** M that my name. I emailed few times they said get back 24 hours that 3 days ago. I just want what I won. Im really upset because feel like I was lied to. I need some one to explain why I have received my points ????Business Response
Date: 08/14/2023
We have checked the emails of all the winners and can confirm that ********** who won the prize was not this particular member but another member with a different email and different last name.Initial Complaint
Date:08/10/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The surveys continue to fail after Ive spent tons of time on certain surveys. Survey junkie is a piece of c*** and does not provide customers with an adequate resolution. They owe me well over $5 but they wont issue.Business Response
Date: 08/11/2023
Please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. Please also note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed full their points.Customer Answer
Date: 08/15/2023
Complaint: 20452179
I am rejecting this response because I still feel as though I should be awarded some kind of points for the hassles experienced continuously from ** surveys. Ok, so you add 2-3 points to my account? That's $0.02 or $0.03 cents. Wow. That's really impressive.** should stay on top of their clients. If a survey issue arises, times out, or receive an error, that I not my problem or fault. It is the result of a faulty survey.
Please adjust accordingly and compensate me for the continuous inconvenience. Do your research. I am not the only one complaining about the ** platform and issues experienced while using your portal.
Sincerely,
*********************Business Response
Date: 08/24/2023
We are in constant contact with our 3rd party survey providers. We value our members' efforts and time and are committed to minimizing any third-party issues in the future. We are always looking for ways to better our service and member feedback is an invaluable part of that process.
We encourage the member to keep taking surveys, as we on our end are committed to improving the survey-taking experience on Survey Junkie.Customer Answer
Date: 08/28/2023
Complaint: 20452179
I am rejecting this response because it doesn't actually help resolve anything and they haven't allocated any makeup points to cover what was missing from my surveys submitted/partially submitted unsuccessfully. It is a pretty crappy interface full of bugs and problems that are reoccurring.Please issue some sort of points as a makeup for my time and dealing with SJ's weak APP and interface.
Sincerely,
*********************Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
hello i have been attempting to cash out my earned money and all of a sudden for first time i get an issue with cashing out through pay pal. A message pops up saying "this paypal account is already linked to another survey junkie account.log in with a different pay pal account". this is false because i have only used used this paypal account the entire time have been a member of survey junkie. to make sure this is a system issue, i went ahead and tried a new paypal account as the message instructed, low and behold the same message pops up again. I have attempted to reach to customer service to fi this technical issue/malfunction so i can be able to cash out through pay pal as i normally do and they are not responding.Business Response
Date: 08/23/2023
Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their points.Initial Complaint
Date:07/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 499 points and must have 500 to redeem for $5. My account was flagged 7/28 and I never received anything that it was or why it was. I sent email wondering why I couldnt access the Surveys on the web site. I finally got an email in parenthesis :(Survey Junkie Support 3:47?PM (5 hours ago)to me Hi ****,Thank you for contacting the Survey Junkie Member Support Team!This is **** helping you today.I would like to inform you that you can continue taking surveys at the moment. However, I would also like to ask you to take your time with reading the survey questions and answering questions thoroughly, to avoid your account being flagged again. Feel free to contact us in case of further questions. :Best Regards,**** from Survey Junkie Support)Which allowed me to continue on. after 30 mins or so I again was not allowed to access the surveys. and again here nothing why. I would like to be able to redeem the points I have earned up to this point.Business Response
Date: 07/31/2023
Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their points.Customer Answer
Date: 07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/29/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I registered with them, they said they had to verify me and sent me a text message with a code. I entered the code and they said 'great, youre verified'. There ads state 'instant cash out when you reach $5. I reached $7 and it wouldn't let me cash out. It said I needed to contact customer service. They then put up something on their cash out page saying I had to upload a photo of license and a selfie. I have done this 6 TIMES NOW and it still won't verify me. And they already said I was verified when I completed the phone verification. I opened my bank account online and didn't have to go through thus much ridiculous BS. And they never mention having to go through any of this when you sign up, they ************** out instantly when you reach $5.' It's been 5 days now. I was verified by phone. I just want to cash out the $7 they owe next to my PayPal account like they state you can when you reach $5.Business Response
Date: 07/31/2023
In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
a) verify the account ( regardless of previous verification statuses)
b) to exclude the chance of the account being compromised
c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and their account is in good standing and they can continue taking surveys and can redeemed their points.Customer Answer
Date: 07/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:07/26/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I did a bunch of surveys for this site only to not be allowed to redeem my points. I haven't been doing surveys since May (also my last redemption) and now they are saying to contact customer support except customer support for ********************** is absolutely terrible. They reply when they feel like it, even if the site says by the end of the day, you wont hear from them at all. All I want is what i earned, I dont even understand why I cant cash out.Business Response
Date: 07/28/2023
Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their points.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.