Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey junkie says they will pay you a certain amount of money to do a survey and state the survey is 20 minutes long they will let you answer 15+ minutes of questions and kick u off so they don't have to pay you I've tested this many times and 80% of all their surveys do it it's not fair they are getting the answers they need and not holding up their end of the deal it happens way to much and for way to long

  

  Business Response

  Date: 09/06/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that though it can be disappointing, getting terminated or disqualified from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points.
  
  

• Initial Complaint

  Date:09/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take Online surveys with Survey Junkie. I was informed in my Survey Junkie account to reach out to customer service for an account review. I have already been verified with my telephone number and ID front and back. I was still asked for an account review. We ********************** members are informed it takes 24 hours to receive a response from Survey Junkie Support and ***************** I would like my ********************** account verified. I have been reaching out for about 4 days through email and not once have my email been Verified. There was a Survey Junkie support member by the name of **** who asked me to provide my email for verification. Once I did he ghosted me. I sent numerous emails and Survey Junkie Support continued deliberately ignoring me. Its going on four days of this Irrational Unprofessional and Nasty behavior towards me. I have never had this issue with them before. I have $37.65 in my Survey account. I would like my Survey Junkie account verified so that I can receive my money. I have contacted Survey Junkie from ****************** and another email to reach Survey Junkie so that they can verify my account. ********************** Im sure will lie and say that because of me doing so I have created several accounts. No I contacted from more than one social media source I however did not create more than one Survey Junkie account that is. Im not sure if there trying to fetch a reason to block me without reason but I would like my account reviewed so that Im able to received the money that I earned. Thank you

  

  Business Response

  Date: 09/12/2023

  Our records indicate that the member had multiple accounts which is against our Terms. We have deactivated their other account and left their main account, active. We recommend them to refrain from creating duplicate accounts as this is against our Terms and will result in permanent account suspension. That being said, the member can now continue taking surveys and redeeming their points.
  
  

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20556770
  
  I am rejecting this response because: I have already addressed more than once that I contacted Survey Junkie from more than one email not multiple Survey Junkie accounts that is. I found out that my profile was wrongfully flagged without reason after I asked Survey Junkie to Verify my account. I dont accept there apology but I however have moved forward form the issue and was able to redeem my points and receive my money. Thank you 
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to cash out for $10.00 and was told I need to verify my account first with pics of my drivers license. I went through the verification process twice and each time the pics was accepted, but nothing happened and I am still not able to cash out! I think this site is a scam!

  

  Business Response

  Date: 09/01/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and can redeem their points

• Initial Complaint

  Date:08/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using the service without a problem up until the last month or so. I then started to constantly experience the same issues already reported here. The level of support has dwindled with every issue and now it is basically non existent. I was recently prompted to verify my ID in order to cash out. I did this 3 times with valid documents that have had no issues being verified for credit or loan applications, and still they cannot tell me what the issue is. My account remains blocked, and I have to wait anywhere from ***** hours for each response from this company. I have also been referred by thier surveys to two study panels. One of them being a multiple day panel that requires personal information and pictures of medication I'm prescribed. The surveyors were very responsive up until the close of the panel. They have not been heard from since and have not responded to any question about the compensation of $20 for participating and successfully completing. I have attached screenshots of the chat within the panel. This will display the participants questioning about the payment and the company not responding.

  

  Business Response

  Date: 08/31/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and can redeem their full points. Regarding the survey, they can contact u s directly and we can investigate and if needed, reimburse the member with points.

  Customer Answer

  Date: 09/06/2023

   
  Complaint: 20546140
  
  I am rejecting this response because:

   

  They did swiftly verify my ID so that I could continue and cash out. I am grateful for that. I asked them about the survey panel I was referred to that disappeared with peoples information. They initially told me they would investigate, and even sent multiple messages saying that they would be getting to the bottom of it as quickly as possible. This went in for several days only for me to receive the following message yesterday:

   

   

  After checking with the responsible department regarding the Toluna study you reported, i would like to inform you that in Survey Junkie, we do not allow recruiting to external panels via our platform, thus, i regret to inform you that we are not responsible for the reimbursement of the mentioned bonus, and we would like to kindly ask you to contact ****** again as they are the responsible party regarding the study you participated in.

  This makes no sense at all, because as shown in the screenshots I provided, I absolutely did receive the initial offer from a survey on survey junkie, as did other panel members. This is not the first time I have joined panels from their surveys only to never receive payment. I have just become fed up at this point and have decided to do something about it. This is not acceptable and they need to add a disclaimer to I surveys like this or not host surveys from companies that do this. Now my data is God knows where, and both of these "reputable" companies refuse to do anything about it after getting what they wanted. Sad 

  
  *********************************

  

  Business Response

  Date: 09/12/2023

  The member has received the $20 for this study on 09/07/2023 5:54:26 PM EST, furthermore, they have already redeemed that reward on 09/08/2023 3:22:13 AM EST via a $20 ************ card. As mentioned, the member's account is currently in good standing and they have been able to complete new surveys and redeem their rewards.
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing surveys with this website for approximately two months. I have a verified Paypal account as per terms, and had no issues cashing in points for a transfer to Paypal. Then suddenly with no notice, I go to cash out and receive a message that I have to take a facial picture of myself or my photo ID to be able to prove my identity. So I refuse, and write customer service. After 24 hours of no reply (as they say to give them that long), I log back in to try again. This time I get a message that I need to fill out name, address, phone, which I do. Then it goes to page that allowed you to put the money in a **** gift card, e-gift card, Paypal, or transfer to bank, and every option is gone except to transfer to bank account. This is after jumping through more hoops of proving my identity through a phone text and an email number code I had to enter. I stopped at them asking for my bank account and routing number. The rest of the options were blocked out and not an option. I couldn't use Paypal anymore. At this point, this whole thing looks incredibly shady and suspicious, and so I contacted them again with a message to delete my account and that I will follow up to make sure it is done. I will also be doing reviews to warn others about the creepy behavior of this company that is supposed to be professional. There are other survey sites that offer more money for your time, and no problems getting your money to you transparently.

  

  Business Response

  Date: 08/31/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that the members account is in good standing and they have been able to continue taking surveys and can continue redeeming their points via all available redemption options.
  

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20544530
  
  I am rejecting this response because:
     I do not believe that now allowing me to cash out my money and giving me an extra $1.00 was anywhere close to an explanation or redemption. Trust was broken here. I dont take my personal data or money I earned lightly. I still want my account closed and have no desire to work with this company again. No one should have to go to the BBB to get heard or respected. Deleting my account and cutting ties will satisfy me at this point. 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 09/12/2023

  As mentioned, Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that the member has successfully redeeming all of their points. In any case, per the member's request, their Survey Junkie account has been deactivated. 
  
  

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie has sequestered and is currently withholding $23.06 of earned credit for work completed (i.e. surveys submitted) via their website, surveyjunkie.com, and will not process a requested bank transfer through an approved personal bank account that is recorded in my ** profile and has previously been used to transact approximately $250 in several smaller $5 - $10 increments over the span of a few weeks (from July 11, 2023 through August 30, 2023). Unless and until I "verify" my account by volunteering sensitive personally identifiable information, Survey Junkie is preventing me from accessing funds that are rightfully owed and due to me. I have requested clarification, explanation, and justification for the aforementioned in writing through ** ************* via email to no avail. I stated that the requested verification/authentication data involve an excessive, unreasonable, and disproportionate level of highly sensitive personal information and that privacy/security concerns and identity theft prevention and protection have been of grave concern as a new member of Survey Junkie. I suspect breach of privacy and/or sale of personal data evidenced by the unusually elevated, alarming volume of scam/spam calls and texts since joining ** and, especially so, while logged in to the Survey Junkie website. I seek to secure from Survey Junkie the $23.06 that I am owed, providing no further compromising personal data that ** is demanding, deleting the ** account definitively, and severing all ties to ** thereafter. Thank you for your time, attention, and assistance. It is greatly appreciated.

  

  Business Response

  Date: 08/31/2023

  Please note that the members account is in good standing and they have been able to continue taking surveys and have since redeemed their points.
  
  

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Survey Junkie and completed many surveys through their app. When I signed up it indicated that once I receive at least ****************************************************** paypal/bank transfer. No where did it say that I would have to provide any private personal info. such as a government issued ID to get my points redeemed. It simply states that I would have to provide a valid email. Today I wanted to redeem my ******************************************************************************************* and then my own photo. This seemed strange but I did it since I figured it was the only way to get my reward. After some time I waited and it asked me again to submit my information. There was no explanation or email from the company. Where did my photo of ID go and what is this company doing with my information? I am unable to get my gift card even though I participated in the many surveys. This is a scam and I want this investigated. They are lying about giving money and are probably stealing information. If this is not resolved I will be reporting this to FTC as well as the Attorney General.

  

  Business Response

  Date: 08/31/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, in order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points

  Customer Answer

  Date: 08/31/2023

  I have just at 12:12pm on 8/31 received a message from survey junkie that my account has been varified . I just requested a $5 amazon gift card and message indicated I have to wait to get it approved. The company lied stating I was approved and used my points. I will have to wait and see if and when I actually get my Amazon e gift card that I just asked for. 
  

   
  Complaint: 20541897
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse to pay me for completed surveys that I have done and then tried to bargin with me to take a smaller amount and I said no I want what I was told.i would be paid. Or i would lime the companies names of the surveys I took so they can explain to me why they didn't pay me according to survey junkie. Survey junkie is having users do high paying surveys and then pocketing the payouts and telling the users they were

  

  Business Response

  Date: 08/31/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting terminated from a survey and it is up to the sole discretion of the survey providers. That being said, third party survey providers do not receive the information a member provides on a survey, if the survey is terminated, meaning a members answers are only saved if they successfully complete the whole survey and receive full points. We have also provided the member with the name of the survey provider and they can contact them directly with any questions they may have.
  

  Customer Answer

  Date: 08/31/2023

   
  Complaint: 20541791
  
  I am rejecting this response because: they gave me one survey provider that I never even heard of if you are not the right person for the survey they are not letting you take the survey all the way through and then this has happened 6 times so they are lying and taking the money for themselves if I'm not the right person why would you want me to to complete the survey it's really that simple. Also they are tell you I was disqualified becuase I wasn't the right person well they told me the survey qutoa had been reached and I have that in a email so it proves they are lying. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/12/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, the member has successfully completed multiple surveys and has redeemed multiple times. That being said, as mentioned, please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey.  Also third-party survey providers set survey quotas, i.e., a certain number of responses are required for each survey. The message the member received means that while they were completing the survey, the quota of responses needed was met, and the survey was closed. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting terminated from a survey and it is up to the sole discretion of the survey providers. However, to reward members for their time and effort we award 2 or 3 points for every disqualification or quota full case.

  
  

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They worked out a solution for me and I accepted it not that I am agreeing on the outcome but they did work with me so that goes a long way. My only issue is I'm not allowed to take any high paying surveys anymore and so I have pretty much stopped using them.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been asking for weeks to get my call so i can cash out idid alot of work to get this money and i have been waiting a long time i just want to be able to redeem this money tats tere and be done

  

  Business Response

  Date: 08/29/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that users will not have to repeat over the lifetime of their account. However, as an exception, since the member did not pass Photo ID verification, we have tried calling them in order to complete account verification via phone call, and we were able to verify their account. That being said, the member has since able to continue taking surveys and redeeming their points.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deactivated my account for no reason

  

  Business Response

  Date: 08/28/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and can redeem their full points.

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************