Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company will not pay me what they owe me

  

  Business Response

  Date: 12/05/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As of 12/4/23, all payments for this member have been successfully processed and funds have been transferred to the bank account they provided. The member has only redeemed via bank transfer for the calendar year 2023 and has been able to successfully redeem a total of $1,200.62. The member is also fully verified and currently has ***** points ready to redeem, but if there are any complications, they can contact us directly for further assistance.

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between November 14th and 15th I took surveys of over an hour in length collectively. The Recent Activity section of the account says the points 320 and 65 were added, however they have not been credited to my account. My current balance is 531 points and I should have a balance of 916 ($9.16) with these points. I have reached out to support and have not yet received an answer as to why. I have been with Survey Junkie for several years and have never had to wait to have points credited to my account. Please let me know if there is anything needed on my end to collect and redeem my points.

  

  Business Response

  Date: 11/16/2023

  We'd like to note that our records indicate that the surveys the member is referring to must go through a review process, which may take up to one month. As explained in the notice the member received before they began the surveys, the points will be applied to their account once the review process of the surveys are finalized.
  
  

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Surveyjunkie won't allow me to redeem even after I sent the form. My friend submitted the same god damned form and they wouldn't allow me to redeem. They also won't give me my ***************************** October and I'm really sick of them. They need to be fired.

  

  Business Response

  Date: 11/17/2023

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, we require a W9 form from our members when they approach $600 in a calendar year. We are legally required by the *** to report members that reach this amount of earning on our site, it is not an arbitrary rule determined by us. The member has since provided the required W9 form and is currently able to continue taking surveys and redeeming their points. As for the 220 points, the member has received confirmation their results from the survey in question was not successful and no incentive is available to award. The outcome of each survey is at the sole discretion of the provider, Survey Junkie has no say in this process.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been attempting to redeem my points for cash from Survey Junkie these last couple of weeks. It is around $32. I provided my phone number several times to verify my identify. I have also sent a couple of messages to customer support. I have yet to receive a phone call or response. I don't know if Survey Junkie is legitimate as I couldn't find a number to call.

  

  Business Response

  Date: 11/13/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and they can now redeem their full points.

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've put a request to delete my SurveyJunkie account that's associated with this email on 11/05/2023 11:26 PM UTC, by contacting the website's contact form and yet I've gotten no response and my account is still around. Nothing has been done.I don't want my data to be accessed, shared, nor sold. Delete. My. Account. The cherry on top of all of this?"We are here 24/7 and always happy to help" - Survey Junkie Support.It's been 5 days since I've sent the request. The entire work week, may I remind you

  

  Business Response

  Date: 11/13/2023

  Please note that the member's account was permanently deleted including all of their data as well.

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly tried to resolve this issue with this company, but they claim my account has been suspended due to "fraudulent activity." My account was apparently suspended in May 2022 when I tried before. I repeatedly gave them my info and told them my phone number had changed, but they refused to change it. This is a survey site and I am trying to cash out $23.18 which remains in my account. I have no idea what they mean by "fraudulent activity", as I have answered all questions truthfully. I would like to retrieve the amount I earned and never deal with this company again!

  

  Business Response

  Date: 11/10/2023

  The member's account was suspended due to unauthorized and fraudulent activities, specifically related to the submission of a non-genuine selfie during the photo ID verification process. This action is considered a violation of the Survey Junkie Terms and Conditions. Our Terms and Conditions outline the acceptable use of the Survey Junkie platform. It's essential to note that fraudulent activities, such as providing misleading information or attempting to deceive the verification process, are strictly prohibited. As a result, the member's account has been suspended, and they are deemed ineligible to redeem points for any violations of the Survey Junkie Terms and Conditions.
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began doing on line surveys with Survey Junkie. After acquiring enough points to do an initial cash out, I did to see if it would work. I was successful redeeming just over $6. I then spent multiple hours completing surveys and accumulating another $18 and some change I again tried to cash out. I received a message indicating I would need to do a photo ID verification which I completed only to then be told I would need to call to verify my account. No phone number is provided and after giving my number I was "put into a callback queue". I have yet to receive the call back or have any success redeeming my points.

  

  Business Response

  Date: 11/10/2023

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.

• Initial Complaint

  Date:11/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to redeem my points in the amount of $40.35 for 2 weeks. I have called survey junkie numerous times and left messages. I have emailed support five times and I have not received a return telephone call nor an email. The app asked you to enter your telephone number and a representative will call me back in 24 hours. I have entered my telephone number 8 times and no return telephone call. I take my time to do the surveys and have never had a problem redeeming my points until now. I would like to have my money direct deposited into my savings account like I always have done. I would like for someone to contact me please. I need my money.

  

  Business Response

  Date: 11/08/2023

  We require a W9 form from our members when they approach $600 in a calendar year. We are required by the *** to report members that reach this amount of earning on our site, it is not an arbitrary rule determined by us. That being said, once the member provides the required W9 form they will subsequently be able to continue taking surveys and redeeming their points.
  
  
  

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Survey Junkie for about 3 years and suddenly my email address ********************** stopped launching surveys to take for money. I have a balance of $4.30 which I can not add to or redeem.I set up another email address ************************ which has a balance of $5.35. I am not able to redeem these funds either. Messages for support are answered with unrelated automated replies and then they stop responding. I have provided hours of effort and want to be paid $9.35 owed to me. I have contacted PayPal, who is Survey Junkie's 3rd party payor and they were able to verify my identity and indicated my account is in good order free from errors. I sent this information to Survey Junkie but received another automated unrelated response. I also contacted them at their business number but had to leave a message.Dates involved: 10/18 to current 11/5 This practice is wrong on so many levels and it may be impacting hundreds or thousands of people, cheating them out of money they were promised for taking surveys.

  

  Business Response

  Date: 11/06/2023

  Our records indicate that the member had multiple accounts which is against our Terms. We have deactivated their other account and left their main account, active. We recommend them to refrain from creating duplicate accounts as this is against our Terms and will result in permanent account suspension. That being said, we have also transferred their points from their old account to the new one. The member has since able to continue taking surveys and they can redeem their full points.
  
  
  

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended without reason and $28 was left UNPAID to me. I keep getting the same message in response to my several emails claiming that my account is fraudulent and suspended but they have provided me no response as to why this is. All I want is the money owed to me but they refuse to provide it. This company is a SCAM.

  

  Business Response

  Date: 11/06/2023

  The member's account was marked for potentially fraudulent and/or unauthorized activities based on quality control measures that the Survey Junkie system has in place. However, as an exception, the member was given a last chance to recover their account and continue benefiting from our services and they have since been able to continue taking surveys and redeeming their points. We would like to recommend them to be consistent with their answers, take more time to give quality answers and provide detailed and thorough responses.
  We advise to follow the above given recommendations, as well as note that repeated offenses may result in additional flags which may put their account at risk of permanent suspension.