Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromMoyassar E

  Date: 01/30/2024

  1 star
  My reservation wasnt visible in the app so I had to order again at the parking booth to make my flight. A couple days later, a customer service member emailed me about the double booking. When I requested a refund, they would only reply that refunds cannot be provided after check in, despite them reaching out to me after the check in. I continued to provide receipts and time stamps and they continue to refuse to provide a refund, despite the glitches in the app. I've never experienced a company not refund a double booking, especially due to app failures.
  

  Way.com

  Date: 01/31/2024

  Hi ********,We are sorry to hear about your experience while using our service. Unfortunately, we are unable to locate any reservations under the email *************************** Could you please provide us with the actual email that you have used for the *********** the confirmation numbers? We will review the issue and get back to you at the earliest. For immediate assistance, please reach out to our support team at *************** or ************. Thanks for your understanding and patience.- Way Team

• Review fromAlexandria V

  Date: 01/29/2024

  1 star
  Be aware!I Purchased 1 week parking in **********, ** Sheraton hotel.They charged twice. Then without my authorization they charged $1.95 biweekly. I never signed up for anything with Way.com.Cannot delete my card from the app.They should be closed down, or at the least investigated of the scam the run.
  

  Way.com

  Date: 01/30/2024

  Hi Alexandria,

   

  We are extremely sorry for the experience you had while using our service. We are unable to locate any transaction details under the email ****************. Could you please help us with the correct email that you have used for the booking? Also, we assume that you have been subscribed to our Way+ Sapphire plan while purchased the parking. If you don't wish to continue with the subscription, please reach out to our support team at *************** and we will help you with the cancellation so you won't get any more charges moving forward. Thanks for your understanding and patience.

   

  - Way Team

• Review fromMichael S

  Date: 01/25/2024

  2 stars
  I booked my airport parking at the *********** through your website thinking I was booking parking with a shuttle. I got there exactly on time only to find out that Way does not provide shuttle service from there. I asked the gentleman at the front desk of the hotel where the shuttle was, he said there was none. He also said that he has seen the same confusion with other Way clients, is this really part of your business plan? To mislead your customers and still keep their money? I had to park at the airport as I could not wait for a cab or Uber. I calked Way as I drove to the airport and was told there would be no refund, so not only am I out the $ your company fleeced me out of but Im also out $100 for parking at the airport. Your manager was indifferent about the situation and refused to refund me. I will never use your service again!!!!! *******************************
  

  Way.com

  Date: 01/26/2024

  Hi *******,

   

  We are so sorry to hear about your experience while using our service. Please understand that Way is an online market place and we do not operate any of the parking facilities listed on our website physically. All the information listed on our website are provided by the concerned parking lots itself. We see that, for this listing it is mentioned our website that they do not offer a free shuttle and recommended to take Uber/Lyft. Also, Way is not liable for any shuttle issues as we do not operate them and is provided as complementary by most of the parking facilities directly to the customers. We have both listings with and without shuttle on our website and app and prices are adjusted accordingly. However, as a valuable customer we understand the inconvenience caused ti you by this issue. Unfortunately, we are not able to initiate any refunds after the check-in time as per our cancellation policy because we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them and if the customer left it unused due to any personal reason and request a refund after the check-in time, they will charge us for that space. As a one time courtesy, we will try our best to get a refund/credit for you by reaching out to the facility on your behalf if you can provide us with an alternate receipt of the airport parking that you have used. We will review it and get back to you. Please reach out to our support team at *************** if you need further help on this matter. Thanks for your understanding and patience.

   

  - Way Team

• Review fromJosh R

  Date: 01/21/2024

  1 star
  For every single transportation cost innovation, there are apps like Way.com that seem to continue to scam consumers.Heres my story. I booked a covered parking garage near ****************** in **. No free shuttle, but 24-hour security and covered. A day before my trip, I noticed something odd on the confirmation page after you already pay for parkingit said that the garage can turn away oversized vehicles. Crazy that that wasnt listed in the Way.com advertisement. So I cancelled and booked at the Bolt location.Rebooked at at closer Bolt location. Nothing in the ad about turning away oversized vehicles. Great! Ad specifically said free shuttle. Great! Cost: low ($113 for 8 days). Great!Not great. When I got to parking location, I was told there would be a $5 daily extra charge ($40) for my car. Also, when I reviewed the receipt, I saw that the free airport shuttle was NOT FREE. The receipt included a fuel surcharge of $4 and an airport access fee of $10. Why on Earth would a parking lot charge these fees? Because these are the charges for the free shuttle! Ridiculous! After my trip, I called Way.com customer service. They refused to offer any refund, arguing that it was my obligation to cancel if I didnt like the additional charges that appeared for the first time AFTER I already paid for my reservation. So basically, this company is promoting low-cost parking through fraudulent advertisements that include hidden charges. Customers are duped into believing they are paying for low-cost alternative parking at airports and then getting reamed at the parking lot.My $113.92 worth of parking ultimately cost $198.82. It would have been cheaper for me to Uber both to the airport and back. And the only reason I didnt opt for an Uber was because I THOUGHT I was saving money by using Way.com. Needless to say, I will never use Way.com again and will be disputing this fraud with my credit card company.
  

  Way.com

  Date: 01/23/2024

  Hi ****,

   

  We are so sorry to hear your experience at our partnered location. Please note that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. All the information listed on our website are provided by the concerned lots itself. Also, we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. While investigating upon your issue, we see that a confirmation email has been sent to you from our end and that includes all the information regarding this facility including the extra charges. This information is not available on our website unfortunately, but it was mentioned that any specifications regarding this lot will be mentioned on the email that you receive upon confirmation of your order. We also noted that this is a "pay at lot" facility which means we have only charged you a deposit fee of $ ***** and the remaining was paid to the lot directly. If you need any further help regarding this issue, please reach out to us at *************** and we will try our best to assist you in best possible terms. Thanks for your understanding.

   

  - Way Team

• Review fromErvin K

  Date: 01/17/2024

  1 star
  In August 2023 i purchased off cite parking for ****************** in ******. I arrived at the parking lot and was met but very rude unprofessional employees. They refused to answer any questions in regard to their "free airport shuttle." They got so upset about me asking questions that they verbally assaulted myself and my spouse. We were threaten and abused. We were not allowed to park in the lot, even though we had already paid for it. We were kicked out from the parking lot and not allowed to park our vehicle there. We had a flight within 1 hour. We were forced to park at another (more expensive parking lot) pay for transportation to *****. When i called Way.Com to let them know the situation, I was told that i would have to go in person and discuss with the manager of the parking lot and they do not know anyone there as they hire them as third parties and it is not their responsibility. They refused to return the amount that i paid for and claimed they did not brake their contract. This issue was between the parking lot employees and I. They had nothing to do with it. Never parking with WAY.Com the worst costumer service company. SCAM.
  

  Way.com

  Date: 01/18/2024

  Hi *****,

   

  We are extremely sorry for the experience you had at our partnered location. We totally understand your frustration and inconvenience caused by this issue. This is really unacceptable and we sincerely apologize from our end for this negative experience. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we value all our customers and look into their issues seriously. We see that this transaction has been disputed from your end. Once a transaction has been disputed, it takes ***** days by your bank to review the case based upon the evidence submitted by both parties and during this period your funds will be kept on hold by your bank and we won't have access to it. Our dispute department works closely in favor to our customers and they are investigating upon this issue with the parking facility. Please bear with us till we get an explanation from them. Meanwhile, please share us with the alternate receipt of the expensive parking lot that you have used so we can use this as evidence to support your claim while reaching out to the facility. Once you sent the document to our dispute department, they will guide you through the next steps to resolve the dispute without further delay. Thanks for your understanding and patience. 

   

  - Way Team

• Review fromRaj S

  Date: 01/12/2024

  1 star
  This is the worst app for parking. You are better off paying at the hotel that you park because it ends up being cheaper. My experience was I paid through the app, but was charged additional fee at the hotel for no apparent reason. I called Way.com and the customer service was very blunt and said they had no idea. No refund nor explanation. Be aware do not use this app.
  

  Way.com

  Date: 11/19/2024

  I'm really sorry to hear about your experience with parking. Your feedback is important, and we take these issues seriously. As a third-party service, we aim to provide clarity and support. Thank you for bringing this to our attention. As per our policy, if you have an active prepaid reservation, there shouldn't be any additional charges unless the lot has specific fees for oversized vehicles, which will be listed on our website and in your confirmation email. In the future, if a parking lot asks you to pay extra, please reach out to us at Way.com so we can help find a solution. Your feedback is important, and we appreciate you sharing your experience. Thank you!

• Review fromCynthia S

  Date: 01/09/2024

  1 star
  I guess that shame on me for not checking this before, I made my reservation at my usual time with a week or so in advance and paid in full with my bank card. When I get to the lot on 12/27/2023 3 hours in advance as my usual, I am informed that they are full and have been full since 12/23/2023. At this time I call customer service still being at the parking lot they inform me they will refund me but I have to provide the receipt of my other parking. So 10 days later providing the receipt which in this case I am thinking that they will cover my additional expense is when they decide that they will reimburse the amount that I paid 17 days prior and that this will take another **** business days. They just are refunding me the amount that I paid them not the and after I provide them with the receipt, granted that I at the last minute had to pay top dollar for parking because of there incompetence. I will never use WAY app again. The BBB should be investigating them and putting them out of business. I will make sure that I will put ********** complaint since looking into the company this is not part of there mission or there values.
  

  Way.com

  Date: 11/19/2024

  I'm truly sorry to hear about your experience. I understand how frustrating it must have been to arrive and find the lot full, especially after planning ahead. We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. As a third-party booking platform, we rely on parking lots to inform us about any operational issues. Unfortunately, if we aren't notified, we can't make alternative arrangements for our customers.Regarding the refund process, we do strive to process refunds as quickly as possible, but it can be subject to your bank's processing time. I appreciate your feedback and understand your concerns. If you have any further questions or need assistance, please dont hesitate to reach out. Thank you for sharing your experience.

• Review fromIva G

  Date: 01/02/2024

  1 star
  Do NOT book with WAY.com. I made an airport parking reservation 2 months prior and they overbooked. When I went to park my car, they told me there's no space. I had paid in full. I called WAY right away requesting a refund and I was told they do not believe me and that I called after my reservation time started. Of course I called after because they told me I could not park. I did not change my mind about parking so I could not call before. Then they told me they need to see a receipt from my new parking lot (I found another parking to leave my car and paid double). A horrible experience!!!!! They just don't care and all they want is the money. Even when I called them very upset, they did not offer any solutions.
  

  Way.com

  Date: 01/03/2024

  Hi Iva,

   

  We are extremely sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or app physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. We understand that this is a contract breach by the parking facility by overbooking the slots. We will definitely reach out to them to investigate upon this issue to avoid such incidents in the future. Unfortunately, we see that this transaction has been disputed from your end. Once a transaction is disputed, your bank will keep your funds on hold and we won't have access to it until the results are announced based on the evidence submitted by both parties. Our dispute team will be in touch with you shortly to help you resolve the dispute at the earliest. The normal dispute review period by your bank will be ***** days. If you wish to work with us to resolve the dispute, then please let our team know by reaching out to **************** Again, we apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience.

   

  - Way Team

• Review fromRishi R

  Date: 01/01/2024

  1 star
  Based on my experience, this company fails to offer any support when issues arise with their service providers. Moreover, their method of enrolling customers in unrelated recurring memberships is deceptive. Despite claiming to send email notifications for these charges, they fail to provide any proof when asked, even terminating support calls. I won't be using their service again due to these concerning practices.
  

  Way.com

  Date: 01/02/2024

  Hi Rishi,

   

  We are sorry for the experience you had while using our service. Please note that, you have subscribed to a Way+ subscription plan as a premium member while using our service. This could have been unsubscribed before the starting period of this subscription or before you proceed to payment, in case if you have missed to unsubscribe, you always have the option to do that by reaching out to our customer support team as per the email notifications we have sent to you. However, we are unable to find any active subscriptions under the email *********************. If you need further help on this issue, please reach out to our customer success team at **************** Thanks for your understanding and patience.

   

  - Way Team

• Review fromVince J

  Date: 01/01/2024

  1 star
  ***** review for 12/27 is absolutely correct. I used WAY app for a recent trip. I left my car with people out front of a place called the Weed Hut. When I pulled upfront I had a sinking feeling I was making a mistake but I trusted in the WAY app reviews out of ignorance. Thankfully, I got my car back intact but not without issues. I later learned that the WAY app only allows reviews of 5 Stars or your review isnt posted. This is why the reviews from WAY are all wrong and misleading. The reviews, which are there, are likely made up by the jokers who use WAY to take advantage of unsuspecting honest consumers like us. The people I used are under the name *** 52 Park and Fly out of Jamaica, Queens. I will never use WAY app again. The BBB should be investigating them and putting them out of business.
  

  Way.com

  Date: 01/02/2024

  Hi *****,

   

  We are so sorry for the experience you had at our partnered location. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website or app physically. All reviews are approved to publish by our end and are pending approval from the facility based on their criteria. However, we consider all our customers as super important and we look into their issues seriously. Could you please elaborate a bit more about your issue to **************** We will definitely look into it and get back to you with the best possible resolution. Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.

   

  - Way Team