Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromLynn G

  Date: 03/03/2024

  1 star
  Complete rip-off scam outfit. I prepaid for parking more than two weeks prior to my flight and when I arrived at the parking area, was told that they were full and I should go to the website for a refund. When I contacted way.com they told me there was no issue with a full lot and I couldn't get a refund because I hadn't cancelled my reservation in time. I didn't cancel anything, they cancelled me! I didn't want to miss my flight so I ended up having to park at the airport for a much higher fee. I'm still wrangling with way.com through my credit card company. Still no refund. DO NOT USE THIS RIP OFF "SERVICE."
  

  Way.com

  Date: 03/04/2024

  Hi ****,

  We are extremely sorry for your overall experience at our partnered location. Please understand that Way is a third party online platform and we do not own or operate any of the facilities listed on our website physically. It is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. Unfortunately, we were not notified prior about the lot full issue by the lot. As a valued customer, we want to make this right for you. We see that this transaction is disputed from your end. When a transaction is disputed, unfortunately, the funds will be kept on hold by your bank and will be released only after the normal review period of ***** days. We won't have access to your funds during this time until your dispute is dropped or the bank rules in favor to either party. If you wish to work with us without further delay, please reach out to our dispute team and they will help you on this. Thanks for your understanding and patience.

  - Way Team

• Review fromDiana S

  Date: 03/01/2024

  1 star
  IT IS A SCAM! It was a classic bait and switch. The parking was advertised at a particular price and and once booked it was an entirely different price. I tried to reverse the transaction but couldn't get customer service help. Since I was in a rush, I went ahead and paid 3Xs more than was advertised which ended up being $103.00(US). A month later I am still getting charged random amounts from way.com $1.95. It is impossible to get customer service, now I'm disputing with my credit card company. A COMPLETE SCAM!!!
  

  Way.com

  Date: 03/04/2024

  Hi *****,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.

  - Way Team

• Review fromDavid F

  Date: 02/26/2024

  1 star
  Horrendous on-lot service. The online customer service was efficient, but when we got to the lot there were additional cash charges, long waits for the shuttle (20 minutes) and when we returned and called for the van there was a message machine and we had to call for 20 minutes until someone picked up. It took an hour and a half from when we landed to get the car.
  

  Way.com

  Date: 02/27/2024

  Hi *****,

  We are so sorry to hear about your experience at our partnered location due to their shuttle issue. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is complementary to all bookings which provided directly by the parking lot to the customers. We are not liable for any shuttle issues as we do not operate them or charge anything from our end. However, we understand your frustration caused by this issue and as a valuable customer we look into this seriously. We have escalated this matter to the notice of the parking facility and we will make sure that such incidents are not repeated in the future. We apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience. 

  - Way Team

• Review fromKathleen Casey J

  Date: 02/24/2024

  1 star
  ABSOLUTELY DO NOT BOOK THROUGH WAY.COM. They are a website for scammers, illegitimate parking lots with licensing or insurance, and they do not vet the vendors or back up the customer if we are victims of fraud and extortion. They also will decieve you into "subscribing" and then make it almost impossible to unsubscribe. I booked ***************** Parking-*** through them and it was a HORRIBLE Experience. They give them 5-stars, but those reviews are PURCHASED through *****. Go to Yelp for the LEGITIMATE reviews on this rip-off scheme. ***********************************************************************************************************************************************************(direct)#reviews. Way.com aided and abetted this fraud scheme with it's false reviews. Here's MY experience: TOTAL SCAM. AVOID AT ALL COSTS. Wish I'd read the reviews first. They are rip-off artists. You'll get a reservation (Way.com) complete quote with taxes included, and they will refuse to honor it. They want $30 for early check-in (I agreed to pay it) and then $10 extension fee (I refused to pay it) or $34 deposit against late return. (I offered them a credit card, but they only wanted ****). Then they said they would be adding "processing" fees per "our policy."They ran out the clock, trying to make me late for my flight, blocking my car in so I couldn't leave, insisting on cash "to avoid taxes" (totally illegal). When I told them I'm an attorney and what they were doing is fraud (the amount they were charing me doubled, then tripled as I continued to insist they honor the quote) they got angry and told me to leave--which I did. But they took their time unblocking my car so I could back out, retaliating by trying to make me miss my flight. 100% bamboozlers, dishonest, extortionist, scammers. If I could give them negative stars, I would.
  

  Way.com

  Date: 02/27/2024

  Hi *********,

  We are extremely sorry to hear about your experience at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. We totally understand your frustration and inconvenience caused by this issue and it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. We will escalate this issue to our internal management team for investigation and will make sure that necessary actions are taken to avoid such incidents in the future. Again, we sincerely apologize on behalf of the parking lot for the inconvenience caused to you. Thanks for your understanding and patience.

  - Way Team

• Review fromVlastimil V

  Date: 02/23/2024

  1 star
  Scamers !Fraudulent company!Booked ************** on 02/22/**** Parking Lot Name : *********************** Parking Parking Lot Address : ****************************************************************** When arrived at the location, there was only Quality inn hotel, no parking. We went inside to ask but been told, there is no parking.Provided phone number no one answer.We contacted Way.com thru the phone also thru the numerous emails. They never issued refund, asking us where did we parked than, also asking for receipt from other place.This company is total scam. I will copy and paste this review to every possible website to help others not to deal with them. Also contacted Amex to dispute transaction because they never delivered services.Date of experience: February 22, ****
  

  Way.com

  Date: 11/19/2024

  Im truly sorry to hear about your experience at *** parking. I understand how frustrating it is to arrive and find that the parking was unavailable.I see that we have processed a full refund back to your card. I apologize for the inconvenience you faced and appreciate you bringing this to our attention. Your feedback is important, and were continuously working to improve our services. Thank you for your understanding.

• Review fromsimran s

  Date: 02/16/2024

  1 star
  WORST CUSTOMER SERVICE. FRAUDULENT COMPANY OVER CHARGES FOR EVERYTHING. CONTACT THE PARKING LOT DIRECTLY.
  

  Way.com

  Date: 02/20/2024

  Hi ******,We are extremely sorry to hear about your experience while using our service. Could you please send us an email to *************** by briefly explaining the issue? We will get back to you at the earliest with the best possible resolution. Again, we apologize for the inconvenience caused to you. Thanks for your understanding and patience.- Way Team

• Review fromMark S

  Date: 02/13/2024

  1 star
  Way.*** is participating in deceptive business practices. I booked a parking reservation in January **** using their app. Apparently as part of the process there was an "Opt-out" box I had to check to not be charged a monthly subscription for the app. I did not see this. On Feb 10 I received an email from Way.*** stating I would be charged a subscription fee on Feb 11. It did not say how much or for what period of time I would be charged. There was no link to stop or change this action. I do not check email everyday but with less than one days notice and with no link to stop this I was charged a monthly fee of $1.95 on the credit card I originally used to make the parking reservation. I called the 800 number today and told the agent of this problem. I asked him to cancel my subscription AND refund the $1.95 I was deceptively charged. At first he said he could not do that, but when I said I will share this with the BBB he said a refund will go through in the next **** days. If you search the WAY.*** app or site you cannot find mention of a recurring monthly subscription or the price of same. Hiding and forcing an "opt-out" is a deceptive business practice, as is purposely giving less than 24 hours notice of a pending charge, coupled with no direct or easy way to opt out. Shame on WAY.***. Be transparent with your customers.
  

  Way.com

  Date: 02/20/2024

  Hi ****,We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation before the start date of payment. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.- Way Team

• Review fromTracey D

  Date: 02/13/2024

  1 star
  TERRIBLE customer service!Given the runaround when I DID NOT leave my vehicle in the dimly lit, cluttered, filthy, unsafe (personal and vehicle) lot (booked/paid for online). Given the runaround when I contacted Way to request a refund. They requested a receipt to prove I had parked elsewhere (as the facility ********* insisted I parked with them AND extended my reservation for an additional week - NOT TRUE). Provided the receipt only for them to say it was insufficient.They told me to contact ********* for a refund - I DID NOT BOOK WITH NOR PAY the facility directly and told them as much. Way said because ************** stated I parked my vehicle with them, they would not issue a refund. Multiple attempts to do so were futile - rude employee hung up on me twice, would not help.The above is only a FRACTION of the multiple calls, holds, chats, texts, and emails, wasting my time dealing with such an irresponsible, inefficient company (both Way and ********* - check out the reviews for that one, wish I had before starting this whole debacle).Bye bye Way, youve lost a customer (and thanks, but I got my money back from my credit card company)!
  

  Way.com

  Date: 02/14/2024

  Hi ******,

   

  We are extremely sorry for the experience you had at our partnered location. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. That's why our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time without the approval of the lot. If we do so, they will charge us for that space. We totally understand your frustration and inconvenience caused by this issue and we have reached out to the lot multiple times on your behalf and spoke with ******* and ***** but both of them confirmed that you checked-in at the lot. However, as per the last conversation with *****, she told us that as ******* gave us a specific check-out date, she needs to confirm with him about this and we were unable to get in touch with both of them afterwards. Unfortunately, we see that you have disputed the charges now. Once a transaction is disputed, your funds will be kept on hold by your bank and it will take ***** days to get a review result from them. You might see a temporary credit on your account during this time which can be revoked by the bank during the dispute process based on the evidence submitted by both parties. If you wish to resolve this issue at the earliest without waiting the normal review period by your bank, please get in touch with our dispute department at **************** Our dispute team works closely in favor to our customers and they will advise you with the next steps. Again, we apologize for the delay and inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Review fromRON A

  Date: 02/07/2024

  1 star
  I regret using this website. I booked parking spot at ************* for the holiday and was told that the pick up was included as long as I arrive at the waiting area before 11 pm as it is their last pick up. The female African-American parking attendant was extremely rude. Their last pick up was supposed to be at 11 pm, waited from 10:30 pm been calling the dispatcher she picked up the phone and said the driver already left...I followed up with more calls in the last 20 minutes and she would not pick up her phone. I had to take an Uber paid almost $50 on top of the fee I already paid to their company. I saw the driver and spoke to him about the situation and told me that he's been around the airport and he did not receive any call from the dispatcher at all. I tried to dispute my charges at least compensate me for the Uber charge and inconvenience, more than an hour late to get home they made it look that I was at fault.Never using your service again.
  

  Way.com

  Date: 02/20/2024

  Hi ***,We are so sorry to hear about your experience at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All information listed on our website are provided by the concerned parking lots itself. *************** is complementary to all bookings and is provided directly by the parking facility to the customers. Way cannot be held liable for any shuttle issues as we do not operate them or charge anything from our end. However, we always look into our customers' issues seriously. If you need further help on this issue, please reach out to our support team at **************** Thanks for your understanding and patience.- Way Team

• Review fromSeung L

  Date: 02/06/2024

  1 star
  I canceled the reservations and they gave me ****** way bucks in 2020 for future reservations which can be used anytime. but I just found out that ***** has expired this year.I was told today that way bucks expire in 365 days after getting way bucks. The way bucks never expire when I got them first. But They changed the terms and conditions without notifying customers. This is not fair to the consumer as it was not notified and neither has an expiry date on the profile. I called customer service and talked to the manager too and said they cannot help with reinstating or giving the credit back. This is not fair and transparent for customers.
  

  Way.com

  Date: 02/07/2024

  Hi Seung,

   

  We are sorry to hear about your experience while using our service. We see that you have cancelled two reservations on 04-6-2021 worth $146.54 and $129.32 and received Waybucks credit online. However, this amount was used multiple times to book other reservations and two of them were cancelled and refunded back to your card and the other ones are completed. Please re-check your Way profile and confirm the usage. If you need more clarity on this issue, please reach out to our support team at *************** or ************ for immediate assistance. Thank you.

   

  - Way Team