Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromTillman S

  Date: 07/12/2025

  1 star
  Prepaid for a parking lot that was free. Way will not refund me. DO NOT use.

• Review fromMarti L

  Date: 07/11/2025

  1 star
  **************** PARKING!DO NOT PARK HERE! Everything about it SUCKS! I don't know how they stay in business. Upon arrival, it was completely abandoned. So much for the 24 hour security. There are no signs to indicate this is the parking lot so we had to waste more time circling to find the entrance. Then we called the number on the vacant office. An elderly man answered as if I messed up his nap and groggily said he'd be there to shuttle us in 15 minutes. After about 30 minutes, he arrived unhurriedly, said nothing after I tried to greet him "good morning", moseyed to the office, gave us some paperwork to complete, (although we had already done that), then finally let us in the van. We took the scenic route and finally got the airport. We tipped him anyway, as it is our custom. When we returned, the return shuttle was even worse. An Arab-like older man picked us up after waiting about 45 minutes after landing. He pulled into the loading area and pointed to the rear for us to load our luggage in the trunk of the small van. We both have back problems and asked him if he could load the luggage into the van. He did not even answer. He looked at us as if to say "you are strong women". Disrespectful and unprofessionally cheesy. The "covered" parking could only hold two (2) vehicles. As we got into the vehicle, we noticed small ants in and around my vehicle. I've never had to exterminate a vehicle before! He had us blocked in so we had to wait for him to get in his vehicle to let us out. We were overcharged and are currently seeking a refund for the overage. It was the worse experience in airport parking and not worth the price. WARNING: PLEASE GO SOMEWHERE ELSE. -25 out of 10

• Review fromShetal R

  Date: 07/02/2025

  1 star

  Shetal R

  Date: 07/02/2025

  We booked through way.com for long term.parking and we got SP *** parking alot. It was horrible .1. Website address does not match the physical location.2. Driver was very unprofessional. He used every s and f word in the vocabulary. Just a as we were traveling with family.3. After arrival we waited more than 1 hour and called the driver multiple time and he had nasty *** unprofessional addiitude.4. My husband had tonsit in his knee bc there were no seats.5. He picked up more passenger then what his stingy and smelly van can hold.6. When we finally got to the spot our car was parked on the street. 7.and this random *** ***** our key and when we asked where isbthe car, driver said right there on the street. I did not paid to park my car on the street.

  Way.com

  Date: 07/09/2025

  We sincerely apologize for the unacceptable experience you had with SP *** Parking. What you described is far below the standard we expect from any of our partners, and we completely understand your frustration.Please know that we have sent you an email and fully actioned your case. Weve escalated this matter internally and, based on your report and our investigation, we have removed SP *** Parking from our platform for failing to meet **** service ************ a resolution, we have:Issued a full refund of $169.95 back to your original payment method.Added a $9 promo code (THANKYOU9), which you can use on a future booking.We deeply regret the inconvenience caused and assure you that we are taking all necessary steps to prevent such experiences in the future. Thank you for bringing this to our attention.

• Review fromsean z

  Date: 06/25/2025

  1 star
  When you cancel a reservation, instead of refunding you, they give you some waybucks points without disclosing it will expire!

• Review fromRaymond L

  Date: 06/12/2025

  1 star

  Raymond L

  Date: 06/12/2025

  I used this company's services about 1 1/2 years ago. When I signed up it was not made clear that I would have a subscription charge of $1.95 each month. I never received notifications that I was being charged this amount every month but it was coming out of bank account. Yes, I should have noticed it, but I think this is not an ethical or legal way to do business.

  Way.com

  Date: 06/19/2025

  Thank you for reaching out and sharing your concerns.Please note that when you initially signed up, you were enrolled in our Way+ Sapphire subscription plan as part of a trial offer. A confirmation email was sent at the time of enrollment, along with a follow-up email providing the option to cancel or continue with the subscription before it converted to a paid ******* appears these emails may have gone unnoticed, which led to the continued monthly charge of $1.95. We understand how frustrating this can be and sincerely apologize for any confusion ********* requested, we have canceled your subscription and processed a refund for the charge. You will not receive any further billing from us related to this subscription.We truly appreciate your feedback and will use it to improve the transparency and communication of our services moving forward. Thank you again for bringing this to our attention.

• Review fromSamantha R

  Date: 06/02/2025

  1 star

  Samantha R

  Date: 06/02/2025

  I used the way to book a parking space at the best western hotel lot because it was near the **************** which was holding a concert I was attending. It cost $18.75, the hotel did not honor my reservation and said booking through the way was a scam. They refunded me way bucks but I wanted a full refund to my original payment method which they did not grant me. Do not use this fraudulent company!

  Way.com

  Date: 06/05/2025

  We're very sorry to hear about your recent experience and truly regret the inconvenience this caused during your visit to the concert near *****************Please understand that Way is a third-party booking platform and we have an active contract with the parking lot you reserved. When a reservation is not honored by the lot, we are required to investigate the issue directly with them. As part of this process, we had requested a receipt from the alternative parking location you used so we could verify the situation and proceed accordingly. Unfortunately, we did not receive a response or supporting documentation from your end.That said, we have canceled your original booking and issued a full refund in the form of ******** credit as a gesture of goodwill and in accordance with our policy. Additionally, we can see that this charge has now been disputed through your bank. Since the dispute is currently in process, we must wait for a response from the bank. Once that is received, one of our dispute resolution agents will reach out to you directly with the next steps.We truly apologize for the inconvenience and appreciate your patience and understanding while this matter is being resolved.

• Review fromlucien M

  Date: 05/12/2025

  1 star

  lucien M

  Date: 05/12/2025

  Do not use this service. They charged me for full service even though the vehicle never made it there due to vehicle registration issues. (I could not register the car in order to park it there and no one to answer the phone) ) and their cancelation policy is not displayed properly.

  Way.com

  Date: 05/16/2025

  Thank you for reaching out. We understand your frustration and would like to clarify the details of your case.Our records show that you contacted us on April 11, 2025, at 10:30 AM, while your scheduled check-in time was April 11, 2025, at 3:00 AM. As per our cancellation policy, cancellations must be made before the check-in time. This policy is outlined during the booking process.During your call, there was no mention of the vehicle registration issue, which we understand now was a key part of the problem. Additionally, we see that you have since disputed the charge with your bank. At this point, we must wait for the outcome of the banks investigation.Our dispute team will remain in contact and provide any updates as soon as they become available. We appreciate your patience as this matter is reviewed.

• Review fromJoe W

  Date: 04/28/2025

  1 star

  Joe W

  Date: 04/28/2025

  Used this site way for parking @ the ***************** by ORD airport it said shuttle transportation to the airport and back to the hotel my flight leaves @ 6:50 am but guy @ the front desk said their shuttle bus doesnt start running until 5 oclock am I had to pay $18 more for a cad .. on point of returning it took the shuttle bus 30 minutes to come pick me back up from the airport send email to WAY..they never reply

  Way.com

  Date: 04/29/2025

  Thank you for reaching out. Were sorry to hear about the inconvenience you experienced with the shuttle service during your recent booking.Upon checking our records, we can confirm that we received your email on April 21st at 2:53 AM, and our agent responded to you promptly on the same day at 3:41 AM. In that response, we explained that your reservation check-in time of 4:00 AM was outside the shuttle operating hours, which are clearly listed on our app and website as 5:00 AM 10:00 PM.We understand that this may have caused frustration, and we truly regret the inconvenience. As a gesture of apology, well be sending you an email with a $9 promo code that can be used toward your next booking. We appreciate your feedback and hope to serve you better in the future.

• Review fromGabriel M

  Date: 04/21/2025

  1 star

  Gabriel M

  Date: 04/21/2025

  WAY.com never sent me a confirmation email so I couldn't park, then refused to refund the parking charge. They expected me to go down the rabbit whole of fixing their mistake on the day of my red eye flight.

  Way.com

  Date: 04/25/2025

  Thank you for reaching out to us. After reviewing your reservation details, wed like to clarify that your booking was made on April 13th at 9:43 PM, and the confirmation emailincluding the ** code required for check-inwas successfully sent to your registered email address at 9:45 PM on the same day.Unfortunately, your first contact with our team was on April 21st, while your reservation was scheduled from April 14th to April 18th. If we had been contacted on or before your check-in date, we would have done our best to assist and offer a resolution in real time.Since your reservation was not canceled before the check-in time and your request was received two days after the reservation period had ended, we are unable to issue a refund. As per our cancellation policy, cancellations or modifications must be made prior to the check-in time, as the full payment is remitted to our partnered parking lot.We sincerely regret any inconvenience this caused and appreciate your understanding of our policies.

• Review fromPlato S

  Date: 04/13/2025

  1 star

  Plato S

  Date: 04/13/2025

  STOP!!! DO NOT USE ( WAY.COM )THIS "SERVICE" is a SCAM (Unless you like to be disappointed)... I used this service for long term parking. My flight was cancelled due to weather, I spoke to the parking lot attendant about refunding me for the time not used, he said there was nothing they could do because I ordered the service thru way.com. He said it wouldn't be a problem because I picked the car up the same day. I called a few days later and they (way.com) refused to refund me unless I provided proof the flight was cancelled, which I can not locate. Save yourself the headache, time, and aggravation and call long term parking lots directly yourself. This 3rd party site is NOT worth the aggravation it causes.Just run away from anything they offer. I wish I could give them ZERO STARS. There's NOTHING worse than paying for service you didn't receive. ****** learned. NEVER AGAIN.

  Way.com

  Date: 04/19/2025

  Thank you for sharing your feedback, and were truly sorry to hear about the frustration youve experienced.Please note that Way.com is a booking platform and we dont directly manage the parking facilities or handle cancellations after check-in. For parking bookings with ARB Parking, we require proof of flight cancellation (such as an email or text from the airline or flight number) in order to issue a partial credit refund, as per their policy.From our records, your check-in was on April 8th and check-out on April 13th. And your initial contact to Way.com was on April 13th, where you mentioned your flight on April 8th was cancelled and requested for a refund. In order to process a refund, we would need some kind of documentation regarding the cancellation. Ive sent you a separate email requesting this information, so please reply back when you can and well be happy to assist you further.We truly want to resolve this issue for you, and we appreciate your patience as we work through the details.