Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 337 Customer Reviews
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Review fromKevin M
Date: 10/30/2025
5 starsThe ease of making reservations was easy and secure. Also, the 24 hour helpline customer service is very helpful.
Way.com
Date: 11/01/2025
Thank you for your wonderful feedback! Were delighted to hear you found our reservation process easy and secure, and that our 24-hour customer service team was helpful. We truly appreciate your support.Review fromSelena A
Date: 10/30/2025
5 starsI had an issue and the customer service team resolved my issue immediately. I cant wait until my next trip to use their services. Thanks way.com!Way.com
Date: 11/01/2025
Thank you so much for your kind words! Were thrilled to hear our customer service team was able to resolve your issue quickly. We cant wait to serve you again on your next trip.Review fromMimi W
Date: 10/29/2025
5 starsGreat company excellent customer service. The *********************** resolved my booking issues and made me feel valued as a customer. ***** and **** were very professional, helpful, knowledgeable, patience, and went above and beyond. to make sure my problem was resolved. Thanks! ??Way.com
Date: 10/31/2025
Thank you so much for your kind feedback! Were delighted to hear that our Customer Support team successfully resolved your booking concerns and made you feel appreciated. ***** and **** will be thrilled to know that their expertise and commitment left a positive impression. We truly value your thoughtful words and look forward to assisting you again soon.Review fromTamra M
Date: 10/26/2025
4 starsOne had one bump. My car was safe There customer support was great. My only advice us that if your at a ****************** make pick up directions clear before you leave so you know where to go exactly when you return.Way.com
Date: 10/29/2025
Thank you for your feedback! Were glad to hear your car was safe and that our customer support team took good care of you. We appreciate your helpful suggestion about providing clearer pickup directions at unfamiliar airports thats great advice, and well be sure to share it with our team to improve the experience. We hope to serve you again soon!Review fromJustin G
Date: 10/25/2025
5 stars*** ******** made the experience of changing my reservation quick and ready, and he was clear about the whole process. It was an excellent interaction.Way.com
Date: 10/26/2025
Thank you for sharing your experience! Were delighted to hear that *** made updating your reservation quick and easy, and that he provided clear communication throughout the process. Its great to know your interaction with him was excellent. We truly appreciate your feedback and your trust in us!Review fromLora B
Date: 10/24/2025
5 stars****** was so professional and helpful in resolving my issue. He was understanding and was able to assist immediately. He truly provided an amazing customer service experience. Highly recommend using way.com.Way.com
Date: 10/26/2025
Thank you for taking the time to share your feedback! Were thrilled to hear that ****** provided such professional and helpful service. Its wonderful to know he was able to resolve your issue quickly and deliver an exceptional customer experience. We truly appreciate your recommendation and your support of Way.com!Review fromRonald M
Date: 10/24/2025
5 starsI Spoke with *** to confirm a reservation and he was very professional and thorough in explaining the process. I just wanted to be sure my reservation would not be canceled because we had a problem with the credit card being used and he assured me that all is well.Way.com
Date: 10/26/2025
Thank you for sharing your experience! Were so glad to hear that *** was able to assist you and provide clear, professional guidance regarding your reservation. Its great to know he helped address your concerns and ensured everything was taken care of. We appreciate your kind words and the time you took to share your feedback!Review fromShallom H
Date: 10/23/2025
5 starsI just wanted to take a moment to thank *** ******** for his exceptional help today. He went above and beyond to assist me, answering all my questions and providing clear, helpful information. His patience and professionalism made a real difference in my experience. I'm truly grateful for his support. Thank you, ***!Way.com
Date: 10/26/2025
Thank you so much for taking the time to share your feedback! Were delighted to hear that *** provided such outstanding support and made your experience a positive one. We truly appreciate your recognition and your trust in us!Review fromOliver M
Date: 10/23/2025
5 stars**** was very patient, knowledgeable and results oriented. I would appreciate working with her again.Way.com
Date: 10/24/2025
Were so glad to hear **** made such a positive impression! She takes great pride in helping our customers, and we know shell appreciate your feedback. Thank you for sharing!.Review fromBriana B
Date: 10/23/2025
5 starsCalled and was able to offer me a refund for my purchase. Disconnected from first ***** and they attempted to call back. Love thatWay.com
Date: 10/24/2025
Thank you for sharing your experience! We're glad to hear our team was able to help and followed up after the disconnection. We truly appreciate your patience and kind words!
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