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Business Profile

Ecommerce

Way.com

Headquarters

BBB Accredited BusinessA+Rated by BBB
Visit Website(408) 598-3338Email BusinessWrite a Review

About

Important information

Overview

Headquarters

Way.com

Fremont, CA 94538-6544

View Service Area
See Hours
Operating Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours
Open 24 Hours

Find a Location

Way.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    BBB Accreditation & Rating

    Way.com is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    Way.com is a digital platform that simplifies car ownership by offering services such as parking, car insurance, roadside assistance, car wash, auto refinance, EV charging, and maintenance—all in one app.

    BBB Accredited Since: 7/21/2025

    Years in Business: 15

    Products and Services

    Parking Services: Find and reserve airport, event, and city parking at 5,000+ locations nationwide. Many airport lots include a convenient shuttle. Shuttles are operated by each parking lot, not Way.com, so schedules and availability may vary, and some locations may not offer them. Check lot details and confirm shuttle times when booking. Car Insurance: Compare and choose auto insurance plans tailored to your needs. Roadside Assistance: Help anytime your vehicle breaks down or faces an emergency. Car Wash: Locate and schedule washes with trusted providers nearby. Auto Refinance: Explore refinancing options to help lower monthly payments. EV Charging & Maintenance: Find charging stations and book vehicle services. Customer Support: Our team is available 24/7 via phone, email, and chat.

    Photos and Videos

    • image description not provided by submitter

    Business Details

    Local BBB:
    BBB serving the San Francisco Bay Area and Northern Coastal California
    BBB File Opened:
    5/31/2016
    Business Started:
    3/15/2011
    Business Incorporated:
    3/15/2011
    Type of Entity:
    Corporation
    Business Management:
    Ms. Amanda Kilpatrick, Director of Customer Relations
    Mr. Aman Chheda, Vice President/Director
    Number of Employees:
    400

    Additional Contact Information

    Principal Contacts
    Ms. Amanda Kilpatrick, Director of Customer Relations
    Mr. Aman Chheda, Vice President/Director
    Customer Contacts
    Ms. Amanda Kilpatrick, Director of Customer Relations
    Additional Email Addresses
    Primary: Email this Business
    Social Media

    Additional Information

    Payment methods
    • American Express
    • Apple Pay
    • Debit Card
    • Discover
    • Google Wallet
    • MasterCard
    • Visa
    • Credit Card

    Visa


    Mastercard


    Amex


    Discover


     

    Refund and Exchange Policy
    Refund & Cancellation Policy – Parking Reservations


    We understand that plans can change, and we aim to make cancellations and refunds as simple as possible. If your reservation is refundable, you can cancel it any time before the check-in time. Once canceled, the refund will be instantly credited as Way.com credits that can be used for future purchases through Way. If you prefer the amount to be refunded to your original payment method, it will typically be processed within 5 to 7 business days. You can cancel your reservation through the Way.com website, mobile app, or by contacting our Customer Success Team at [email protected] or (408) 598-3338.


    Some reservations, however, are non-refundable. This will be clearly stated on the parking lot listing page and in the refund policy section of your confirmation email. Non-refundable reservations cannot be canceled and are not eligible for a refund or Waybucks under any circumstances.


    Please note that if you stay beyond your reserved time, the parking lot may charge you directly for the extra hours or days. These additional charges are not refundable.


    At some locations, you may also be able to edit or extend your reservation directly through the Way.com app or website. If you're unable to access either, our support team will be happy to assist you.



    Business Categories
    Ecommerce, Car Wash, Roadside Assistance, Concierge Service, Parking, Gasoline, Airport Parking Reservations, EV Chargers

    Latest Reviews

    • Elizabeth P

      "I am filing a complaint against Way.com regarding a 16-day rental in the REMOVEDbooked through their platform from July REMOVED, REMOVEDpickup, the vehicle was extremely dirty and it was dark outside, making it difficult to properly inspect the vehicle for existing damage." ... Read full review

    • Angus L

      "Good customer care lady she really helped me so much and made buy the booking via her she is called REMOVED"

    • Jeffrey H

      "Convenient, curtious and friendly service. The customer service is second to none." ... Read full review

    View all Reviews

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