Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromKatherine K

  Date: 03/30/2024

  1 star
  Parking was sketchy and not secured as described. Left and found more safe parking. Could not cancel. Waiting for refund but no customer service feedback. Scared but paid for other parking although 3 times where rate but at least got it.

• Review fromCerrithwen G

  Date: 03/25/2024

  1 star
  This company is a scam! If you make a parking reservation and cancel (even with plenty of notice) they will retain your payment as "Way Bucks" rather than return it to your bank account. I cancelled a parking reservation 10 full days in advance and received a notification that Way.com would be keeping my $105 payment as a "credit" in my account. We are not frequent travelers, so I can't use my "credit" for anything. They are essentially stealing my money. I am furious and do not recommend this sham service to ANYONE.
  

  Way.com

  Date: 03/26/2024

  Hi **********,

  We are sorry to hear about your experience while using our service. Online cancellations gives credit/Waybucks refund to the customers for the convenience of re-booking in case of change in reservation. However, it can be reversed back on your account as per your request. We see that we have reversed the amount back on your original payment method as per your request and that will be reflected in 7-20 business days. If you need any further help, please reach out to us at ***************.

  - Way Team

• Review fromMatthew K

  Date: 03/14/2024

  1 star
  The price they gave per day of parking somehow ballooned by the time I went to pay and I did not get an itemized receipt so I have no idea why that happened. They **** me in with 10 bucks a day and I ended up paying over 16 dollars a day. I feel scammed. At least they should be transparent with their pricing and all the extra fees.

• Review fromBarbara L

  Date: 03/13/2024

  1 star
  Do NOT use this company. I have just won a dispute claim against them due to fraudulent garage booking. Dispute any nefarious behavior with your bank/credit card.
  

  Way.com

  Date: 03/14/2024

  Hi *******,

  We are sorry to hear about your experience while using our service. We see that you have disputed this transaction based on the reason that you were turned away. As a valuable customer, it's our responsibility to verify the issue with the parking lot as we had no information about this incident. However, upon verification, the lot agent informed us that there was no such issues and the real issue was they had a one time procedure of filling up their monthly parking agreement form onsite and you refused to do that. This instruction was already provided through your confirmation email as well. Please understand that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website physically. There are specific instructions listed by each parking facility and the customers are bounded to follow that as per the agreed terms and conditions.  Unfortunately, we are unable to initiate any refunds after the check-in time without the facility's approval as per the contract we have with them. We sincerely apologize for the inconvenience you had because of this issue and we hope you can understand our position in this matter. We look forward to a hassle free business relationship with you in the future. Thank you.

  - Way Team

• Review fromDori K

  Date: 03/06/2024

  1 star
  The worst. Spent 45 minutes trying to call shuttle no answer. Then I called hotel and received no apology - just be patient. I paid for an extra hour. And I have been waiting more than the extra hour. This is the worst company. Don't use - they charged me 1150 for the extra hour - I didn't pay that much for the day - a ripoff
  

  Way.com

  Date: 03/07/2024

  Hi ****,

  We are sorry to hear about your experience due to our partner's shuttle service. Please note that Way is a third part online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is provided as complimentary to all bookings by the parking lot directly to the customers and we do not charge anything from our end for shuttle. Way cannot be held liable for any shuttle issues as we do not operate them. Please contact the parking facility directly if you still have any concerns about the shuttle service. If you need any assistance, please reach out to our support team at **************** Thanks for your understanding

  - Way Team

• Review fromJay V

  Date: 03/05/2024

  1 star
  RUN from this company. After a shuttle never showed up leaving my family and me stranded at the hotel parking lot, we took Uber to the airport and sprinted to the gate making our flight by 2 minutes. All I requested was a refund of the $25 Uber payment, and after being bounced back from the hotel to Way.com for a month, a rep sent me a $10 promo code on my NEXT booking. It's insulting and embarrassing for any company. I'll no doubt be part of the inevitable class action lawsuit. Avoid this company like COVID.
  

  Way.com

  Date: 03/07/2024

  Hi ***,

  We are so sorry to hear about your experience due to our partner's shuttle service. Please note that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website/app physically. Shuttle service is provided directly by the parking facility to the customers as complementary to most of the bookings. Way do not charge anything from our end for shuttle and cannot be held liable for any shuttle issues.  We are also liable to pay to the parking lot for each spot allocated to our customers as per the contract we have with. However, as a valued customer we want to make this right for you. Please send an email to *************** with the subject line "Attention ******* with your Uber receipt. We will review it and get back to you. Thanks for your understanding and patience.

  - Way Team

• Review fromLynn G

  Date: 03/03/2024

  1 star
  Complete rip-off scam outfit. I prepaid for parking more than two weeks prior to my flight and when I arrived at the parking area, was told that they were full and I should go to the website for a refund. When I contacted way.com they told me there was no issue with a full lot and I couldn't get a refund because I hadn't cancelled my reservation in time. I didn't cancel anything, they cancelled me! I didn't want to miss my flight so I ended up having to park at the airport for a much higher fee. I'm still wrangling with way.com through my credit card company. Still no refund. DO NOT USE THIS RIP OFF "SERVICE."
  

  Way.com

  Date: 03/04/2024

  Hi ****,

  We are extremely sorry for your overall experience at our partnered location. Please understand that Way is a third party online platform and we do not own or operate any of the facilities listed on our website physically. It is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. Our partners have the ability to contact our customers if there is an issue, or reach out to our team in advance to avoid these type of occurrences. Unfortunately, we were not notified prior about the lot full issue by the lot. As a valued customer, we want to make this right for you. We see that this transaction is disputed from your end. When a transaction is disputed, unfortunately, the funds will be kept on hold by your bank and will be released only after the normal review period of ***** days. We won't have access to your funds during this time until your dispute is dropped or the bank rules in favor to either party. If you wish to work with us without further delay, please reach out to our dispute team and they will help you on this. Thanks for your understanding and patience.

  - Way Team

• Review fromDiana S

  Date: 03/01/2024

  1 star
  IT IS A SCAM! It was a classic bait and switch. The parking was advertised at a particular price and and once booked it was an entirely different price. I tried to reverse the transaction but couldn't get customer service help. Since I was in a rush, I went ahead and paid 3Xs more than was advertised which ended up being $103.00(US). A month later I am still getting charged random amounts from way.com $1.95. It is impossible to get customer service, now I'm disputing with my credit card company. A COMPLETE SCAM!!!
  

  Way.com

  Date: 03/04/2024

  Hi *****,

  Thank you for notifying us about your inconvenience and cancellation request of the subscription charges. Please note that you have been subscribed to our Way+ Sapphire subscription plan as a trial version and was notified by a confirmation email and also, another email with an option to proceed with cancellation or continued usage from the next month onwards before it becomes paid. We assume that both emails went unnoticed and the subscription continued to charge you. However, as per your request we have cancelled your subscription with a refund and you won't be getting any charges in the future. Thanks for your understanding and patience.

  - Way Team

• Review fromDavid F

  Date: 02/26/2024

  1 star
  Horrendous on-lot service. The online customer service was efficient, but when we got to the lot there were additional cash charges, long waits for the shuttle (20 minutes) and when we returned and called for the van there was a message machine and we had to call for 20 minutes until someone picked up. It took an hour and a half from when we landed to get the car.
  

  Way.com

  Date: 02/27/2024

  Hi *****,

  We are so sorry to hear about your experience at our partnered location due to their shuttle issue. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. Shuttle service is complementary to all bookings which provided directly by the parking lot to the customers. We are not liable for any shuttle issues as we do not operate them or charge anything from our end. However, we understand your frustration caused by this issue and as a valuable customer we look into this seriously. We have escalated this matter to the notice of the parking facility and we will make sure that such incidents are not repeated in the future. We apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience. 

  - Way Team

• Review fromKathleen Casey J

  Date: 02/24/2024

  1 star
  ABSOLUTELY DO NOT BOOK THROUGH WAY.COM. They are a website for scammers, illegitimate parking lots with licensing or insurance, and they do not vet the vendors or back up the customer if we are victims of fraud and extortion. They also will decieve you into "subscribing" and then make it almost impossible to unsubscribe. I booked ***************** Parking-*** through them and it was a HORRIBLE Experience. They give them 5-stars, but those reviews are PURCHASED through *****. Go to Yelp for the LEGITIMATE reviews on this rip-off scheme. ***********************************************************************************************************************************************************(direct)#reviews. Way.com aided and abetted this fraud scheme with it's false reviews. Here's MY experience: TOTAL SCAM. AVOID AT ALL COSTS. Wish I'd read the reviews first. They are rip-off artists. You'll get a reservation (Way.com) complete quote with taxes included, and they will refuse to honor it. They want $30 for early check-in (I agreed to pay it) and then $10 extension fee (I refused to pay it) or $34 deposit against late return. (I offered them a credit card, but they only wanted ****). Then they said they would be adding "processing" fees per "our policy."They ran out the clock, trying to make me late for my flight, blocking my car in so I couldn't leave, insisting on cash "to avoid taxes" (totally illegal). When I told them I'm an attorney and what they were doing is fraud (the amount they were charing me doubled, then tripled as I continued to insist they honor the quote) they got angry and told me to leave--which I did. But they took their time unblocking my car so I could back out, retaliating by trying to make me miss my flight. 100% bamboozlers, dishonest, extortionist, scammers. If I could give them negative stars, I would.
  

  Way.com

  Date: 02/27/2024

  Hi *********,

  We are extremely sorry to hear about your experience at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. We totally understand your frustration and inconvenience caused by this issue and it is very important for our team and our partners to follow all guidelines and focus on providing the best service possible. We will escalate this issue to our internal management team for investigation and will make sure that necessary actions are taken to avoid such incidents in the future. Again, we sincerely apologize on behalf of the parking lot for the inconvenience caused to you. Thanks for your understanding and patience.

  - Way Team