Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

Review Details

• Review fromMark S

  Date: 02/13/2024

  1 star
  Way.*** is participating in deceptive business practices. I booked a parking reservation in January **** using their app. Apparently as part of the process there was an "Opt-out" box I had to check to not be charged a monthly subscription for the app. I did not see this. On Feb 10 I received an email from Way.*** stating I would be charged a subscription fee on Feb 11. It did not say how much or for what period of time I would be charged. There was no link to stop or change this action. I do not check email everyday but with less than one days notice and with no link to stop this I was charged a monthly fee of $1.95 on the credit card I originally used to make the parking reservation. I called the 800 number today and told the agent of this problem. I asked him to cancel my subscription AND refund the $1.95 I was deceptively charged. At first he said he could not do that, but when I said I will share this with the BBB he said a refund will go through in the next **** days. If you search the WAY.*** app or site you cannot find mention of a recurring monthly subscription or the price of same. Hiding and forcing an "opt-out" is a deceptive business practice, as is purposely giving less than 24 hours notice of a pending charge, coupled with no direct or easy way to opt out. Shame on WAY.***. Be transparent with your customers.
  

  Way.com

  Date: 02/20/2024

  Hi ****,We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation before the start date of payment. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.- Way Team

• Review fromTracey D

  Date: 02/13/2024

  1 star
  TERRIBLE customer service!Given the runaround when I DID NOT leave my vehicle in the dimly lit, cluttered, filthy, unsafe (personal and vehicle) lot (booked/paid for online). Given the runaround when I contacted Way to request a refund. They requested a receipt to prove I had parked elsewhere (as the facility ********* insisted I parked with them AND extended my reservation for an additional week - NOT TRUE). Provided the receipt only for them to say it was insufficient.They told me to contact ********* for a refund - I DID NOT BOOK WITH NOR PAY the facility directly and told them as much. Way said because ************** stated I parked my vehicle with them, they would not issue a refund. Multiple attempts to do so were futile - rude employee hung up on me twice, would not help.The above is only a FRACTION of the multiple calls, holds, chats, texts, and emails, wasting my time dealing with such an irresponsible, inefficient company (both Way and ********* - check out the reviews for that one, wish I had before starting this whole debacle).Bye bye Way, youve lost a customer (and thanks, but I got my money back from my credit card company)!
  

  Way.com

  Date: 02/14/2024

  Hi ******,

   

  We are extremely sorry for the experience you had at our partnered location. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. That's why our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time without the approval of the lot. If we do so, they will charge us for that space. We totally understand your frustration and inconvenience caused by this issue and we have reached out to the lot multiple times on your behalf and spoke with ******* and ***** but both of them confirmed that you checked-in at the lot. However, as per the last conversation with *****, she told us that as ******* gave us a specific check-out date, she needs to confirm with him about this and we were unable to get in touch with both of them afterwards. Unfortunately, we see that you have disputed the charges now. Once a transaction is disputed, your funds will be kept on hold by your bank and it will take ***** days to get a review result from them. You might see a temporary credit on your account during this time which can be revoked by the bank during the dispute process based on the evidence submitted by both parties. If you wish to resolve this issue at the earliest without waiting the normal review period by your bank, please get in touch with our dispute department at **************** Our dispute team works closely in favor to our customers and they will advise you with the next steps. Again, we apologize for the delay and inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Review fromRON A

  Date: 02/07/2024

  1 star
  I regret using this website. I booked parking spot at ************* for the holiday and was told that the pick up was included as long as I arrive at the waiting area before 11 pm as it is their last pick up. The female African-American parking attendant was extremely rude. Their last pick up was supposed to be at 11 pm, waited from 10:30 pm been calling the dispatcher she picked up the phone and said the driver already left...I followed up with more calls in the last 20 minutes and she would not pick up her phone. I had to take an Uber paid almost $50 on top of the fee I already paid to their company. I saw the driver and spoke to him about the situation and told me that he's been around the airport and he did not receive any call from the dispatcher at all. I tried to dispute my charges at least compensate me for the Uber charge and inconvenience, more than an hour late to get home they made it look that I was at fault.Never using your service again.
  

  Way.com

  Date: 02/20/2024

  Hi ***,We are so sorry to hear about your experience at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All information listed on our website are provided by the concerned parking lots itself. *************** is complementary to all bookings and is provided directly by the parking facility to the customers. Way cannot be held liable for any shuttle issues as we do not operate them or charge anything from our end. However, we always look into our customers' issues seriously. If you need further help on this issue, please reach out to our support team at **************** Thanks for your understanding and patience.- Way Team

• Review fromSeung L

  Date: 02/06/2024

  1 star
  I canceled the reservations and they gave me ****** way bucks in 2020 for future reservations which can be used anytime. but I just found out that ***** has expired this year.I was told today that way bucks expire in 365 days after getting way bucks. The way bucks never expire when I got them first. But They changed the terms and conditions without notifying customers. This is not fair to the consumer as it was not notified and neither has an expiry date on the profile. I called customer service and talked to the manager too and said they cannot help with reinstating or giving the credit back. This is not fair and transparent for customers.
  

  Way.com

  Date: 02/07/2024

  Hi Seung,

   

  We are sorry to hear about your experience while using our service. We see that you have cancelled two reservations on 04-6-2021 worth $146.54 and $129.32 and received Waybucks credit online. However, this amount was used multiple times to book other reservations and two of them were cancelled and refunded back to your card and the other ones are completed. Please re-check your Way profile and confirm the usage. If you need more clarity on this issue, please reach out to our support team at *************** or ************ for immediate assistance. Thank you.

   

  - Way Team

  
  

• Review fromMoyassar E

  Date: 01/30/2024

  1 star
  My reservation wasnt visible in the app so I had to order again at the parking booth to make my flight. A couple days later, a customer service member emailed me about the double booking. When I requested a refund, they would only reply that refunds cannot be provided after check in, despite them reaching out to me after the check in. I continued to provide receipts and time stamps and they continue to refuse to provide a refund, despite the glitches in the app. I've never experienced a company not refund a double booking, especially due to app failures.
  

  Way.com

  Date: 01/31/2024

  Hi ********,We are sorry to hear about your experience while using our service. Unfortunately, we are unable to locate any reservations under the email *************************** Could you please provide us with the actual email that you have used for the *********** the confirmation numbers? We will review the issue and get back to you at the earliest. For immediate assistance, please reach out to our support team at *************** or ************. Thanks for your understanding and patience.- Way Team

• Review fromAlexandria V

  Date: 01/29/2024

  1 star
  Be aware!I Purchased 1 week parking in **********, ** Sheraton hotel.They charged twice. Then without my authorization they charged $1.95 biweekly. I never signed up for anything with Way.com.Cannot delete my card from the app.They should be closed down, or at the least investigated of the scam the run.
  

  Way.com

  Date: 01/30/2024

  Hi Alexandria,

   

  We are extremely sorry for the experience you had while using our service. We are unable to locate any transaction details under the email ****************. Could you please help us with the correct email that you have used for the booking? Also, we assume that you have been subscribed to our Way+ Sapphire plan while purchased the parking. If you don't wish to continue with the subscription, please reach out to our support team at *************** and we will help you with the cancellation so you won't get any more charges moving forward. Thanks for your understanding and patience.

   

  - Way Team

• Review fromMichael S

  Date: 01/25/2024

  2 stars
  I booked my airport parking at the *********** through your website thinking I was booking parking with a shuttle. I got there exactly on time only to find out that Way does not provide shuttle service from there. I asked the gentleman at the front desk of the hotel where the shuttle was, he said there was none. He also said that he has seen the same confusion with other Way clients, is this really part of your business plan? To mislead your customers and still keep their money? I had to park at the airport as I could not wait for a cab or Uber. I calked Way as I drove to the airport and was told there would be no refund, so not only am I out the $ your company fleeced me out of but Im also out $100 for parking at the airport. Your manager was indifferent about the situation and refused to refund me. I will never use your service again!!!!! *******************************
  

  Way.com

  Date: 01/26/2024

  Hi *******,

   

  We are so sorry to hear about your experience while using our service. Please understand that Way is an online market place and we do not operate any of the parking facilities listed on our website physically. All the information listed on our website are provided by the concerned parking lots itself. We see that, for this listing it is mentioned our website that they do not offer a free shuttle and recommended to take Uber/Lyft. Also, Way is not liable for any shuttle issues as we do not operate them and is provided as complementary by most of the parking facilities directly to the customers. We have both listings with and without shuttle on our website and app and prices are adjusted accordingly. However, as a valuable customer we understand the inconvenience caused ti you by this issue. Unfortunately, we are not able to initiate any refunds after the check-in time as per our cancellation policy because we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them and if the customer left it unused due to any personal reason and request a refund after the check-in time, they will charge us for that space. As a one time courtesy, we will try our best to get a refund/credit for you by reaching out to the facility on your behalf if you can provide us with an alternate receipt of the airport parking that you have used. We will review it and get back to you. Please reach out to our support team at *************** if you need further help on this matter. Thanks for your understanding and patience.

   

  - Way Team

• Review fromJosh R

  Date: 01/21/2024

  1 star
  For every single transportation cost innovation, there are apps like Way.com that seem to continue to scam consumers.Heres my story. I booked a covered parking garage near ****************** in **. No free shuttle, but 24-hour security and covered. A day before my trip, I noticed something odd on the confirmation page after you already pay for parkingit said that the garage can turn away oversized vehicles. Crazy that that wasnt listed in the Way.com advertisement. So I cancelled and booked at the Bolt location.Rebooked at at closer Bolt location. Nothing in the ad about turning away oversized vehicles. Great! Ad specifically said free shuttle. Great! Cost: low ($113 for 8 days). Great!Not great. When I got to parking location, I was told there would be a $5 daily extra charge ($40) for my car. Also, when I reviewed the receipt, I saw that the free airport shuttle was NOT FREE. The receipt included a fuel surcharge of $4 and an airport access fee of $10. Why on Earth would a parking lot charge these fees? Because these are the charges for the free shuttle! Ridiculous! After my trip, I called Way.com customer service. They refused to offer any refund, arguing that it was my obligation to cancel if I didnt like the additional charges that appeared for the first time AFTER I already paid for my reservation. So basically, this company is promoting low-cost parking through fraudulent advertisements that include hidden charges. Customers are duped into believing they are paying for low-cost alternative parking at airports and then getting reamed at the parking lot.My $113.92 worth of parking ultimately cost $198.82. It would have been cheaper for me to Uber both to the airport and back. And the only reason I didnt opt for an Uber was because I THOUGHT I was saving money by using Way.com. Needless to say, I will never use Way.com again and will be disputing this fraud with my credit card company.
  

  Way.com

  Date: 01/23/2024

  Hi ****,

   

  We are so sorry to hear your experience at our partnered location. Please note that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. All the information listed on our website are provided by the concerned lots itself. Also, we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. While investigating upon your issue, we see that a confirmation email has been sent to you from our end and that includes all the information regarding this facility including the extra charges. This information is not available on our website unfortunately, but it was mentioned that any specifications regarding this lot will be mentioned on the email that you receive upon confirmation of your order. We also noted that this is a "pay at lot" facility which means we have only charged you a deposit fee of $ ***** and the remaining was paid to the lot directly. If you need any further help regarding this issue, please reach out to us at *************** and we will try our best to assist you in best possible terms. Thanks for your understanding.

   

  - Way Team

• Review fromMike G

  Date: 01/19/2024

  1 star
  Purchased a Super Wash car wash affiliated with a local gas station using the Way app. The car wash was supposed to include a wash and dry cycle. The dryers failed to activate at the end of the wash cycle. The retailer directs all refund requests back to way.com. The contact link in the app gets you to a live representative, but they just directed me to send an email support request.Their response was that they were unable to issue a refund because they didnt receive similar complaints from other customers.Introducing a middleman in what should have been a simple transaction unfortunately limits all accountability. The retailer directs you to an app provider, and the app provider can just direct you back to the retailer. Im disappointed that I didnt get the service that was advertised in the app. Both way.com and the retailer benefited in this situation. The company failed to take any responsibility in the matter. Ultimately the consumer suffers.
  

  Way.com

  Date: 11/19/2024

  Im sorry to hear about the issues you faced with your car wash purchase. I understand how frustrating it is when a service doesn't meet expectations, and I apologize for the inconvenience. As a third-party booking platform, we dont handle the locations directly, which can sometimes complicate accountability. That said, Im glad to inform you that we have processed a refund for you. Thank you for your feedback, as it helps us improve our services. If you have any further questions or concerns, please dont hesitate to reach out.

• Review fromErvin K

  Date: 01/17/2024

  1 star
  In August 2023 i purchased off cite parking for ****************** in ******. I arrived at the parking lot and was met but very rude unprofessional employees. They refused to answer any questions in regard to their "free airport shuttle." They got so upset about me asking questions that they verbally assaulted myself and my spouse. We were threaten and abused. We were not allowed to park in the lot, even though we had already paid for it. We were kicked out from the parking lot and not allowed to park our vehicle there. We had a flight within 1 hour. We were forced to park at another (more expensive parking lot) pay for transportation to *****. When i called Way.Com to let them know the situation, I was told that i would have to go in person and discuss with the manager of the parking lot and they do not know anyone there as they hire them as third parties and it is not their responsibility. They refused to return the amount that i paid for and claimed they did not brake their contract. This issue was between the parking lot employees and I. They had nothing to do with it. Never parking with WAY.Com the worst costumer service company. SCAM.
  

  Way.com

  Date: 01/18/2024

  Hi *****,

   

  We are extremely sorry for the experience you had at our partnered location. We totally understand your frustration and inconvenience caused by this issue. This is really unacceptable and we sincerely apologize from our end for this negative experience. Please understand that Way is an online market place and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. However, we value all our customers and look into their issues seriously. We see that this transaction has been disputed from your end. Once a transaction has been disputed, it takes ***** days by your bank to review the case based upon the evidence submitted by both parties and during this period your funds will be kept on hold by your bank and we won't have access to it. Our dispute department works closely in favor to our customers and they are investigating upon this issue with the parking facility. Please bear with us till we get an explanation from them. Meanwhile, please share us with the alternate receipt of the expensive parking lot that you have used so we can use this as evidence to support your claim while reaching out to the facility. Once you sent the document to our dispute department, they will guide you through the next steps to resolve the dispute without further delay. Thanks for your understanding and patience. 

   

  - Way Team