Reviews

This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Way.com

  Fremont, CA 94538-6544

  
• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

Review Details

• Review fromVlastimil V

  Date: 02/23/2024

  1 star
  Scamers !Fraudulent company!Booked ************** on 02/22/**** Parking Lot Name : *********************** Parking Parking Lot Address : ****************************************************************** When arrived at the location, there was only Quality inn hotel, no parking. We went inside to ask but been told, there is no parking.Provided phone number no one answer.We contacted Way.com thru the phone also thru the numerous emails. They never issued refund, asking us where did we parked than, also asking for receipt from other place.This company is total scam. I will copy and paste this review to every possible website to help others not to deal with them. Also contacted Amex to dispute transaction because they never delivered services.Date of experience: February 22, ****
  

  Way.com

  Date: 11/19/2024

  Im truly sorry to hear about your experience at *** parking. I understand how frustrating it is to arrive and find that the parking was unavailable.I see that we have processed a full refund back to your card. I apologize for the inconvenience you faced and appreciate you bringing this to our attention. Your feedback is important, and were continuously working to improve our services. Thank you for your understanding.

• Review fromRoger L

  Date: 02/21/2024

  1 star
  What a scam!! Used their app to book airport parking and when I showed up they said they were full and we couldnt park there!!! Went to 5 different lots they were all full thank god I was in the area way before my flight or I would have missed it!!! Ended up having to park at the airport!!! Never use them!!
  

  Way.com

  Date: 11/19/2024

  Im really sorry to hear about your experience. Its completely understandable how frustrating that must have been, especially with your travel plans on the line. We strive to provide reliable service, and its disappointing to hear we fell short. We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. However I wanted to extend my sincere apologies for the experience that you had with our parking lot. I see that youve already disputed the charge, and were here to assist you with that process. Thank you for sharing your feedback, and I hope your future travels go more smoothly.

• Review fromsimran s

  Date: 02/16/2024

  1 star
  WORST CUSTOMER SERVICE. FRAUDULENT COMPANY OVER CHARGES FOR EVERYTHING. CONTACT THE PARKING LOT DIRECTLY.
  

  Way.com

  Date: 02/20/2024

  Hi ******,We are extremely sorry to hear about your experience while using our service. Could you please send us an email to *************** by briefly explaining the issue? We will get back to you at the earliest with the best possible resolution. Again, we apologize for the inconvenience caused to you. Thanks for your understanding and patience.- Way Team

• Review fromDenise B

  Date: 02/15/2024

  1 star
  ZERO STARS!!! I used this app to find airport parking. I missed my flight due to the parking lot only having one shuttle driver. They refused to help me, and referred me back to the parking lot. When I called the Parking Lot, they refused to help me, and referred me back to this site. Paid for 12 days of parking for approximately 2 hours in the actual lot...the reason I was in the lot for 2 hours was because there was only 1 shuttle driver, and they only had 1 working exit lane. I was behind a line of 20 drivers trying to leave the lot, with only 1 cashier. DO NOT USE THIS SITE!
  

  Way.com

  Date: 02/16/2024

  Hi ******,

   

  We are extremely sorry for the inconvenience caused to you at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. Also, we are liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. Shuttle service is complementary to all bookings and is provided directly by the facility to the customers. Way cannot be held liable for any shuttle issues as we do not charge anything from our end or operate them. However, as a valuable customer we look into your issue seriously. We will investigate upon this issue with the facility and will take necessary actions once it is verified to avoid such incidents in the future. As a gesture of goodwill, we would like to offer you a discount coupon as well for the inconvenience. Please reach out to our support team at *************** for further help. Thanks for your understanding and patience.

   

  - Way Team

• Review fromMark S

  Date: 02/13/2024

  1 star
  Way.*** is participating in deceptive business practices. I booked a parking reservation in January **** using their app. Apparently as part of the process there was an "Opt-out" box I had to check to not be charged a monthly subscription for the app. I did not see this. On Feb 10 I received an email from Way.*** stating I would be charged a subscription fee on Feb 11. It did not say how much or for what period of time I would be charged. There was no link to stop or change this action. I do not check email everyday but with less than one days notice and with no link to stop this I was charged a monthly fee of $1.95 on the credit card I originally used to make the parking reservation. I called the 800 number today and told the agent of this problem. I asked him to cancel my subscription AND refund the $1.95 I was deceptively charged. At first he said he could not do that, but when I said I will share this with the BBB he said a refund will go through in the next **** days. If you search the WAY.*** app or site you cannot find mention of a recurring monthly subscription or the price of same. Hiding and forcing an "opt-out" is a deceptive business practice, as is purposely giving less than 24 hours notice of a pending charge, coupled with no direct or easy way to opt out. Shame on WAY.***. Be transparent with your customers.
  

  Way.com

  Date: 02/20/2024

  Hi ****,We are extremely sorry for the experience you had while using our service. We see that you have been subscribed to our Way+ Sapphire subscription plan. We are not sure if you have enrolled it by mistake but once you enroll, we will be sending you two email notifications, the first one confirming your subscription plan and the other one before it starts charging from the second month onwards. You have the option to cancel it anytime before it gets started. However, we have not received any requests from your end for the subscription cancellation before the start date of payment. As per your request, we have cancelled your sapphire plan and refunded back on your original payment method. If you need any further help on this matter, please reach out to our support team at **************** Again, we apologize for any inconvenience this may have caused to you. Thanks for your understanding and patience.- Way Team

• Review fromTracey D

  Date: 02/13/2024

  1 star
  TERRIBLE customer service!Given the runaround when I DID NOT leave my vehicle in the dimly lit, cluttered, filthy, unsafe (personal and vehicle) lot (booked/paid for online). Given the runaround when I contacted Way to request a refund. They requested a receipt to prove I had parked elsewhere (as the facility ********* insisted I parked with them AND extended my reservation for an additional week - NOT TRUE). Provided the receipt only for them to say it was insufficient.They told me to contact ********* for a refund - I DID NOT BOOK WITH NOR PAY the facility directly and told them as much. Way said because ************** stated I parked my vehicle with them, they would not issue a refund. Multiple attempts to do so were futile - rude employee hung up on me twice, would not help.The above is only a FRACTION of the multiple calls, holds, chats, texts, and emails, wasting my time dealing with such an irresponsible, inefficient company (both Way and ********* - check out the reviews for that one, wish I had before starting this whole debacle).Bye bye Way, youve lost a customer (and thanks, but I got my money back from my credit card company)!
  

  Way.com

  Date: 02/14/2024

  Hi ******,

   

  We are extremely sorry for the experience you had at our partnered location. Please note that Way is an online marketplace and we do not own or operate any of the facilities listed on our website physically. We are also liable to pay to the lot for each spot allocated to our customers as per the contract we have with them. That's why our cancellation and refund policy doesn't allow us to refund any reservations after the check-in time without the approval of the lot. If we do so, they will charge us for that space. We totally understand your frustration and inconvenience caused by this issue and we have reached out to the lot multiple times on your behalf and spoke with ******* and ***** but both of them confirmed that you checked-in at the lot. However, as per the last conversation with *****, she told us that as ******* gave us a specific check-out date, she needs to confirm with him about this and we were unable to get in touch with both of them afterwards. Unfortunately, we see that you have disputed the charges now. Once a transaction is disputed, your funds will be kept on hold by your bank and it will take ***** days to get a review result from them. You might see a temporary credit on your account during this time which can be revoked by the bank during the dispute process based on the evidence submitted by both parties. If you wish to resolve this issue at the earliest without waiting the normal review period by your bank, please get in touch with our dispute department at **************** Our dispute team works closely in favor to our customers and they will advise you with the next steps. Again, we apologize for the delay and inconvenience. Thanks for your understanding and patience.

   

  - Way Team

• Review fromRON A

  Date: 02/07/2024

  1 star
  I regret using this website. I booked parking spot at ************* for the holiday and was told that the pick up was included as long as I arrive at the waiting area before 11 pm as it is their last pick up. The female African-American parking attendant was extremely rude. Their last pick up was supposed to be at 11 pm, waited from 10:30 pm been calling the dispatcher she picked up the phone and said the driver already left...I followed up with more calls in the last 20 minutes and she would not pick up her phone. I had to take an Uber paid almost $50 on top of the fee I already paid to their company. I saw the driver and spoke to him about the situation and told me that he's been around the airport and he did not receive any call from the dispatcher at all. I tried to dispute my charges at least compensate me for the Uber charge and inconvenience, more than an hour late to get home they made it look that I was at fault.Never using your service again.
  

  Way.com

  Date: 02/20/2024

  Hi ***,We are so sorry to hear about your experience at our partnered location. Please note that Way is a third party online marketplace and we do not own or operate any of the facilities listed on our website physically. All information listed on our website are provided by the concerned parking lots itself. *************** is complementary to all bookings and is provided directly by the parking facility to the customers. Way cannot be held liable for any shuttle issues as we do not operate them or charge anything from our end. However, we always look into our customers' issues seriously. If you need further help on this issue, please reach out to our support team at **************** Thanks for your understanding and patience.- Way Team

• Review fromSeung L

  Date: 02/06/2024

  1 star
  I canceled the reservations and they gave me ****** way bucks in 2020 for future reservations which can be used anytime. but I just found out that ***** has expired this year.I was told today that way bucks expire in 365 days after getting way bucks. The way bucks never expire when I got them first. But They changed the terms and conditions without notifying customers. This is not fair to the consumer as it was not notified and neither has an expiry date on the profile. I called customer service and talked to the manager too and said they cannot help with reinstating or giving the credit back. This is not fair and transparent for customers.
  

  Way.com

  Date: 02/07/2024

  Hi Seung,

   

  We are sorry to hear about your experience while using our service. We see that you have cancelled two reservations on 04-6-2021 worth $146.54 and $129.32 and received Waybucks credit online. However, this amount was used multiple times to book other reservations and two of them were cancelled and refunded back to your card and the other ones are completed. Please re-check your Way profile and confirm the usage. If you need more clarity on this issue, please reach out to our support team at *************** or ************ for immediate assistance. Thank you.

   

  - Way Team

  
  

• Review fromMoyassar E

  Date: 01/30/2024

  1 star
  My reservation wasnt visible in the app so I had to order again at the parking booth to make my flight. A couple days later, a customer service member emailed me about the double booking. When I requested a refund, they would only reply that refunds cannot be provided after check in, despite them reaching out to me after the check in. I continued to provide receipts and time stamps and they continue to refuse to provide a refund, despite the glitches in the app. I've never experienced a company not refund a double booking, especially due to app failures.
  

  Way.com

  Date: 01/31/2024

  Hi ********,We are sorry to hear about your experience while using our service. Unfortunately, we are unable to locate any reservations under the email *************************** Could you please provide us with the actual email that you have used for the *********** the confirmation numbers? We will review the issue and get back to you at the earliest. For immediate assistance, please reach out to our support team at *************** or ************. Thanks for your understanding and patience.- Way Team

• Review fromAlexandria V

  Date: 01/29/2024

  1 star
  Be aware!I Purchased 1 week parking in **********, ** Sheraton hotel.They charged twice. Then without my authorization they charged $1.95 biweekly. I never signed up for anything with Way.com.Cannot delete my card from the app.They should be closed down, or at the least investigated of the scam the run.
  

  Way.com

  Date: 01/30/2024

  Hi Alexandria,

   

  We are extremely sorry for the experience you had while using our service. We are unable to locate any transaction details under the email ****************. Could you please help us with the correct email that you have used for the booking? Also, we assume that you have been subscribed to our Way+ Sapphire plan while purchased the parking. If you don't wish to continue with the subscription, please reach out to our support team at *************** and we will help you with the cancellation so you won't get any more charges moving forward. Thanks for your understanding and patience.

   

  - Way Team