Reviews
This profile includes reviews for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 216 Customer Reviews
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Review fromRonald P
Date: 04/20/2024
1 starNever use them. They overate their lots with great reviews that are totally inaccurate. The place they sent me was ParkAC by *** and they show all wonderful 4 and 5 star reviews on their website. After the lot damaged my car with no response from the lot or from way.com I looked up independent reviews which all complained about this place with numerous reports of damage to their cars.
Way.com
Date: 11/20/2024
Im sorry to hear about your experience, and I understand how frustrating it must be to deal with damage to your car. We have already processed a refund for your reservation amount. As a third-party booking platform, we dont physically manage the parking locations, which can sometimes lead to discrepancies between the reviews and independent feedback. Your concerns are important to us, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please let us know.Review fromWayne C
Date: 04/13/2024
1 starBy far the worst. I booked parking and when I arrived, the attendant said he was full. I then had to pay 4 times the price at same day off airport parking. The recourse they offered was to give me my money back (of course) then to offer $30 off a future booking with them.I will NEVER book with them again. Just a scam.Be aware, they do nothing to make it right. Even though I paid with my credit card immediately, it took me days of tracking down receipts, calling and staying on hold, email communication and wasted time just to get my money back.Stay away from this company.Way.com
Date: 11/20/2024
Im truly sorry to hear about your experience. Its completely understandable how frustrating that must have been, especially with your travel plans on the line. We strive to provide reliable service, and its disappointing to hear we fell short.We are a third party booking company and do not operate the location physically, so the lot full issues are outside of our control. However I wanted to extend my sincere apologies for the experience that you had with our parking lot.I apologize for the inconvenience you faced in getting your refund, and I appreciate your feedback. We are continually working to improve our processes. Thank you for bringing this to our attention, and I hope your future travels go more smoothly.Review fromJames M
Date: 04/11/2024
1 starScam!!! They only refund in their WAY point which is worth nothing. No way to get your money back after you click "reserve".Review fromNicole C
Date: 04/07/2024
1 starI have used this company twice and each time they are charging me for a subscription fee which I didnt agree to. Each time I call customer service Im on hold and then the phone hang **** People please check your credit card its a small fee around 2.95 but that is not the point I want to cancel both if them asap.Way.com
Date: 04/08/2024
Hi Nicole,
As per your request, we have cancelled and refunded your Way+ subscription plan. If you need any further help, please don't hesitate to reach out to us at [email protected]. Thank you.
- Way Team
Review fromKenneth W
Date: 04/05/2024
1 starSCAM!!! SCAM!! SCAM!!! Avoid WAY.COM by all means IF YOU DONT WANT TO LOOSE YOUR HARD earned MONEY, be INCONVENIENCED and GO CRAZY!! I reserved my parking space with this company at ************************** ******************* Covered lot, ********************************************************************************. My BOOKING was from MARCH 26TH to APRIL 3RD, 2024. On ARRIVAL at *************** just before my flight at *** airport which was less than an hour away, I was turned away and had to seek other parking alternatives! I was informed by ******** SUITES that WAY.COM had a horrible reputation of overbooking their customers and did not also have a reputable BUSINESS RELATIONSHIP with Sheraton. My parking expense that was to cost me $77 if I had intially parked at SHERATON SUITES, turned out to a WHOOPING $261 at *** @ the rate of $29 PER DAY!!! This was a TERRIBLE ECONOMIC LOSS FROM my SIDE, but I learned a GREAT ******** It seems to me WAY.COM does not adhere to any BUSINESS PROFESSIONAL ETHICS or STANDARDS whatsoever! BOOK with WAY.COM at your OWN PERIL and pay the ULTIMATE PRICE!Review fromDavid W
Date: 04/02/2024
1 starIn early March 2024, I paid for Sonesta Outdoor Valet Parking at *** for two upcoming trips. One trip in March and the other in June. When I arrived at the ************** the valet refused to park the car and told me I had to park the car myself in the parking garage across the street. He said the Way.com vouchers were not valid. I contacted Way.com after we returned and requested a refund for the refused service and confirmation that the valet service would be honored on my next reservation. The **************** people at ********************** have repeatedly been very unhelpful, apparently not reading/understanding the situation and just citing their no-refund policy. Failing to deliver the service I paid for should be an obvious exception to the no-refund policy. At least at the level of front line ****************, it is obvious ********************** does not care. I have asked to have my case escalated and that has not happened. I just keep getting the same canned responses. A very disappointing experience with a company I used to enjoy and recommend.Way.com
Date: 04/04/2024
Hi *****,
We are extremely sorry for the experience you had at our partnered location. Could you please share us with the receipt of the parking lot that you have ended up at? This will help us to reach out to the lot on your behalf to request for a refund and support your claim. Please send us the requested document to *************** and we will get back to you at the earliest with a resolution. Again, we apologize for the inconvenience caused to you by this issue. Thanks for your understanding and patience.
- Way Team
Review fromSarah K
Date: 03/31/2024
1 starZero stars. This place is a complete scam. I chose a parking lot/airport shuttle service off of their website based off of photos they provided called Select. Turns out, that parking lot has been closed for years. Instead, ****** maps directed me to the Hampton Inn which I was specifically trying to avoid because their shuttle service is notoriously unreliable (I have almost missed flights before). Upon further inspection, multiple parking lots they provide on their website that are now closed (yet they are still willing to mislead and charge you for) are just the Hampton Inn in disguise. Im disgusted. Wont bother trying to get my money back because I know Ill be ignored, but may contact the news. When I returned after my vacation they had parked my car IN A FIRE LANE. Never again. Do better Way.comReview fromMatthew K
Date: 03/14/2024
1 starThe price they gave per day of parking somehow ballooned by the time I went to pay and I did not get an itemized receipt so I have no idea why that happened. They **** me in with 10 bucks a day and I ended up paying over 16 dollars a day. I feel scammed. At least they should be transparent with their pricing and all the extra fees.Review fromBarbara L
Date: 03/13/2024
1 starDo NOT use this company. I have just won a dispute claim against them due to fraudulent garage booking. Dispute any nefarious behavior with your bank/credit card.Way.com
Date: 03/14/2024
Hi *******,
We are sorry to hear about your experience while using our service. We see that you have disputed this transaction based on the reason that you were turned away. As a valuable customer, it's our responsibility to verify the issue with the parking lot as we had no information about this incident. However, upon verification, the lot agent informed us that there was no such issues and the real issue was they had a one time procedure of filling up their monthly parking agreement form onsite and you refused to do that. This instruction was already provided through your confirmation email as well. Please understand that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website physically. There are specific instructions listed by each parking facility and the customers are bounded to follow that as per the agreed terms and conditions. Unfortunately, we are unable to initiate any refunds after the check-in time without the facility's approval as per the contract we have with them. We sincerely apologize for the inconvenience you had because of this issue and we hope you can understand our position in this matter. We look forward to a hassle free business relationship with you in the future. Thank you.
- Way Team
Review fromJay V
Date: 03/05/2024
1 starRUN from this company. After a shuttle never showed up leaving my family and me stranded at the hotel parking lot, we took Uber to the airport and sprinted to the gate making our flight by 2 minutes. All I requested was a refund of the $25 Uber payment, and after being bounced back from the hotel to Way.com for a month, a rep sent me a $10 promo code on my NEXT booking. It's insulting and embarrassing for any company. I'll no doubt be part of the inevitable class action lawsuit. Avoid this company like COVID.Way.com
Date: 03/07/2024
Hi ***,
We are so sorry to hear about your experience due to our partner's shuttle service. Please note that Way is a third-party online marketplace and we do not own or operate any of the facilities listed on our website/app physically. Shuttle service is provided directly by the parking facility to the customers as complementary to most of the bookings. Way do not charge anything from our end for shuttle and cannot be held liable for any shuttle issues. We are also liable to pay to the parking lot for each spot allocated to our customers as per the contract we have with. However, as a valued customer we want to make this right for you. Please send an email to *************** with the subject line "Attention ******* with your Uber receipt. We will review it and get back to you. Thanks for your understanding and patience.
- Way Team
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