Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

• 

  TCO Design Center

  1280 Disc Drive Shakopee, MN 55379

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite being touted as a trusted and efficient company, my recent experiences with Seagate's RMA process have left me concluding they may be on the edge of bankruptcy. I had initiated an RMA for several defective drives and opted for the advanced replacement service due to time constraints. Despite paying for this so-called '2-day service', the system said my card was declined. Note the screenshots ive attached that show beyond any doubt that charges were processed. MULTIPLE charges! This is absolutely unacceptable and a clear error on your end.My attempts to get in touch with a human representative at Seagate have been futile, resulting in a frustrating circle of chatbots that have done nothing but exacerbate my simmering anger.I am in dire need of a resolution.I request my RMAIto be fulfilled without any delay. If this is not feasible due to some unforeseen issue at your end, I believe a full refund for the service is the least you can do to rectify this situation. Until such time as a resolution is finalized, this complaint will remain open. I advise everyone to not use Seagate, their support is garbage.for reference lookup the serial identifiers for my drives in this RMA are:ZX219JL6 ZX21VZTZ ZX213VQP ZX219JL6 ZX20V47E my phone is ?**************?. email is preferred.

  Business Response

  Date: 12/11/2023

  ****************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and ****************** have reached an agreement to resolve the matter. However, we are currently awaiting some images from him that will greatly assist us in finalizing his case. Additionally, Seagate has provided ****************** with contact information for ***************. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 5TB Seagate hard-drive from ****** on May 30, 2023. The device malfunctioned approx. June 8th. I mailed my device in, and received a 2TB recovery hard-drive back sometime in August. I reached out to Customer support to receive the 5TB that I mailed in and have been getting the run around ever since. I received confirmation that Seagate would be sending a 5TB device to me, however I still have not received it. I have spoken with numerous live customer service agents who promise to do their best to rectify the situation, and assure you that they are handling it, but nothing ever happens. I have been told that they have a shortage of devices to the device should go out in 3 days, most agents say they don't know why the device has not been mailed out. They really don't have much information to give, and just tell you to try later. I've asked for a gift certificate, refund, to speak with management, anything that can help to help with the situation. I feel as though I've been ripped off because I havent been able to use the device for my intended purpose. They know you are vulnerable and there is not that you can do.

  Business Response

  Date: 12/04/2023

  Mrs. ******* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. ******* have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received the 5TB device that I have been waiting on this morning. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband took my dying/dead laptop to Microcenter in ********, ** where they moved all my files to a seagate basic portable drive. In attempting to get my files off the hard drive there is inadequate support or assistance. You can't get to a live person. The chat feature only has a "bot" with only people who answer when they feel like it. I had to wait a long time for someone to come on, and then there's a long time waiting for a response between questions. After doing this for over an hour, I still don't have a resolution. When I finally found a phone number for them, but person on the phone refused to help me and sent me back to the chat feature. This is awful non-customer service.

  Business Response

  Date: 12/06/2023

  ***************** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ***************** have reached a resolution, scheduling a call to resolve the issue. Contact information for Seagate has been provided in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 12/07/2023

   
  Complaint: 20928803
  
  I am rejecting this response because I have not been given contact information to solve further problems. But they are supposed to sending me a license for some software to correct my issue.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/14/2023

  ***************** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ***************** have reached a resolution, scheduling a call to resolve the issue. Contact information for Seagate has been provided in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.
  

• Initial Complaint

  Date:11/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Seagate hard drive from Newegg over 2 years ago. They kept failing, losing my information, then being replaced by another hard drive of the same model that failed, again and again (3 total), all under warranty. I just spent over 2 hours, roughly, chatting with bots to get my issue resolved but they kept terminating the chat. They keep deleting case numbers and data, so every time I chat with a new bot, they have no information to pull up from the previous bot, as seen in the chat transcript provided.I'd like to see this company burn in H***

  Business Response

  Date: 12/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20910166
  
  I am rejecting this response because:

  Seagate admitted/stated they were only doing this because I contacted the BBB, not because I contacted them.  They didn't want their BBB score to go down and possibly lose money; was given a form apology that was probably sent by AI, not and ounce of humbleness or regret.  I had three failed hard drives of the same model, losing lots of unrecoverable data.  They refused to replace my 3rd hard drive with a less expensive, less capacity, but more reliable hard drive.  They then told me they were going to send me an "advanced" hard drive, not explaining what that meant and didn't respond to my inquiries.  Seagate replaced my 3rd broken hard drive with slightly misfunctioning hard drive of the same model line, but with two more TB of storage.  They don't even put their symbol on the hard drive because they know it's a lemon.  I now have to go buy a backup to my backup, because only idiot would think the 4th times the charm with a already slightly misfunctioning hard drive.

  Do yourself a favor, never buy from Seagate.

  Sincerely,
  
  *****************

  Business Response

  Date: 12/07/2023

  *************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20910166
  
  I am rejecting this response because:  I was told I would be given an advanced hard drive, I was not, it was the same model, just 2 TB more.  The ** model isn't even sold any more by Seagate because it's such a a horrible model.  The replacement is also slightly defective because the "active" light barely lights up.

  
  Sincerely,
  
  *****************

  Business Response

  Date: 12/22/2023

  ************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Replacement order number has been provided. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed and no additional exceptions will be honored.

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction with the recent experience I had while processing a Return Merchandise Authorization (***) for a number of failed drives under warranty. As a loyal customer of ********************** for over a decade, I have always relied on your products to manage the data arrays of my small home office networks.To provide further context, I recently attempted to initiate an *** for the aforementioned failed drives. While the *** process appeared to be successful, I was charged an amount that was twice the stated value for the drives. This unexpected discrepancy in the charges has caused considerable frustration and inconvenience.Please expedite my *** and provide a status update, as well as look into the erroneous charges to my card *** ref# IR60069422

  Business Response

  Date: 11/20/2023

  Mr.  ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Despite our best efforts and multiple attempts, we regret to inform you that we were unable to establish contact with ****************** through various methods.. Seagate values its customers and regrets any inconvenience this issue may have caused. 

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20872032
  
  I am rejecting this response because:
  
  Still waiting on replacement. Reached out to support today
  Sincerely,
  
  *********************************

  Business Response

  Date: 11/24/2023

  ***************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ***************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this email as an extremely frustrated and dissatisfied customer who has had a nightmarish experience with your *** system. I recently initiated an *** for a handful of defective drives and paid for the advanced replacement service with the expectation of a prompt resolution. However, since the *** was processed, I have heard absolutely nothing from your team, and the status is stuck at "Partially Processed," leaving me in the dark about the progress of my replacement.I must express my utmost disappointment with Seagate's handling of this situation. The lack of communication and transparency is simply unacceptable. I paid for a 2-day service, and it has been far longer than that since the *** was initiated. I entrusted my time constraints to your company, and this experience has been nothing short of a nightmare.I demand an immediate resolution to this matter. If processing the *** promptly is not possible, I believe a refund is now warranted. It is appalling that trying to reach a real human at Seagate has proven to be an impossible task. The constant bouncing around between chatbots, which are essentially useless in addressing my concerns, only adds to my frustration.At this point, I am left with no choice but to seek assistance from the Better Business Bureau (BBB) to mediate this dispute. I am hopeful that they will be able to help bring about a resolution that is fair and satisfactory to both parties.I implore you to take this matter seriously and expedite the processing of my *** without any further delay. I expect to be updated promptly with the progress and tracking information for the replacement drives. Additionally, I request a clear explanation for the lack of communication and the extended delay in processing my ***.I sincerely hope that Seagate will rectify this situation promptly and restore my faith in your company's commitment to customer satisfaction. I look forward to a swift resolution to this issue.*** #IR60067227

  Business Response

  Date: 11/20/2023

  ********************** contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ********************** several times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty replacement case with Seagate for an HDD. They provided the details for what to do and where to ship the defective drive. Tracking # **********************with **** shows it was delivered on 9/29/2023. on 10/12/2023 I contacted Seagate for an update and was told that they received the defective HDD and that the repair center has my replacement drive ready to ship and I should receive tracking information via email in 24 to 72 hours. They provided case # ******** incase I have to contact them again. I waited 72 hours and no contact from them so I contacted them again. They verified that the model of HDD is in stock so unsure of what the delay is. They then explained that my case has been escalated and someone will contact me within 72 hours with tracking information. I waited 72 hours and still nothing. I contacted them again and was told again that they will escalate my case and will be contacted via email within 72 hours with tracking information. I waited and nothing again. this continued 2 more times with me explaining in more detail each time that I keep being told that it's being escalated and that I will be contacted but nothing happens. It has now been over 4 weeks of me being told that it will ship within the next 72 hours and it hasn't. I asked for a # that I could call to have this issue resolved and I was told there is no # to call. I am needing assistance with getting my warranty replacement please.

  Business Response

  Date: 11/14/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie Rugged 4T external hard drive. The drive came with a warranty. After several months, the hard drive plug in came loose. It was still under warranty. When I called seagate they had me upload videos of the problem and confirmed it was a malfunction that would be covered. They instructed me to return the drive and case and they would replace the hard drive. This occurred in June 2023. I shipped the drive back, and they were able to send me the data on the drive and said the replacement would come within 30 days. I waited. Nothing. I contacted the company. Was told there was an issue with the order, but it had been fixed and it would be a few more weeks. Again. Nothing. Contacted them again (this is after hours on chat or on hold). Everytime I was finally able to talk with a live person they said there was another glitch, but they fixed the issue and would make sure the drive was mailed. It is now November. They promise to send the replacement, but it never comes. They respond to some emails but now majority read that a reply cannot be read? Yet when they asked for info on some, they could be read? I have spent hours either in the phone, on a chat that leads to nowhere, trying to get someone on the phone, being told no one can help, and the last person said they didnt have a replacement in stock to send? Really? Then send me my money! They are a hard drive company! They dont have a drive they can ship out like they originally promised? This has been a nightmare! I want my 4TB external as promised, or just send me my money back. Either one is fine. But blowing me off and giving me the runaround and wasting my time hoping I will just go away is not acceptable.

  Business Response

  Date: 11/14/2023

  ************************ contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.*************************;have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 11/15/2023

   
  Complaint: 20840243
  
  I am rejecting this response because: I accept that they are sending me a replacement, but am asking that the case not be closed until I have the replacement in my hand.  Part of the problem before was they would tell me things were fixed and that I would receive the shipment etc, but it never came. So before this is closed I want to ensure the product gets to me and is the product promised. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 11/20/2023

  Customer was provided with *** tracking ******************************.
  Estimated delivery
  Tomorrow, November 21 by 9:00 P.M.
  
  

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously filed a complaint about this same issue on August 9th, 2023. It was complaint # ******** and was closed when Seagate promised a resolution I found acceptable (to honor the product's warranty). They did not follow through fully, have still not replaced the defective product, and do not respond to my attempts to reach out to them directly.I purchased a brand new Seagate Iron Wolf Pro hard drive and it died within its 3 year warranty. Seagate will not honor their warranty. It is ultimately that simple. Because it had failed once before, I had to show proof of purchase instead of just using the automatic serial-number based system they have online. However, after my first complaint to the BBB, they did all of that and agreed that the drive is covered by warranty and should be replaced. I mailed my drive to them with their RMA (at my own expense) and received a different, lesser, and incompatible product in return. They replaced my internal hard drive with a USB hard drive. They have not responded to me. Their support team promises to get back to me and does not. Their email auto-responds that it us unmonitored. I have no other way to reach them. I first contacted their support in early July. It is now November and I have spent hours and hours with their worthless support.

  Business Response

  Date: 11/10/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate attempted to reach ************** but have not been able to, however Seagate worked to reach the resolution requested by **************. He has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently tried to RMA a handful of drives that have failed over the course of a year in our client's SOHO networks. Went to the RMA/returns page, and added the drives. I chose premium advanced replacement as any downtime can have real impacts downstream (the fee is acceptable for us). Went through the checkout process and after waiting along time it redirected me to the return home page and returned a meaningless error "Failed to create RMA"....HOWEVER I was charged for the service (i've attached a screenshot to this effect)So I'm pretty frustrated and unsure how to proceed in order to get this return processed ASAP. Here are the details in case they are needed:serial numbers-ZX21TYFA ZX21TYEV ZX21TYEK ZX21TYDV ZX21V0EG email/phone- *********************** / ********** i'm often away from phone so email is preferred to get in touch.

  Business Response

  Date: 11/14/2023

  Mr. **** contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to Mr. **** several times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.