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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased a hard drive from Seagate, with a 5 year warranty. It had disk errors so i contacted for a warrantied RMA, which was approved. I completed and documented each step of the process. I shipped the drive to the address given to me by Seagate, I have a proof of delivery receipt from *** from October 3rd, 2023. I have attempted to contact them via the only 2 methods allowed, chat and email, I have spent over 16 hours in their chat, and sent dozens of emails asking for an update on where my drive is; either the one i shipped, or the replacement drive, the only response I have been able to received is "we're working on it" i have requested half a dozen times to get their corporate contact information, or the information for their legal department and received back " thank you for your patience, we're working on it" at one point they advised that their corporate policy is to ship a replacement drive no questions after ***** days, it is approaching 30 days and they refuse to respond. I simply want my hard drive returned to me, or the replacement drive shipped to me per the terms of the warranty and RMA they issued

      Business Response

      Date: 11/03/2023

      ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent in my LaCie 2TB thunderbolt solid state drive for attempted data recovery and replacement under the warranty. I received a misleading email claiming data recovery was unsuccessful due to the read/write head of the drive contacted the platter and caused the failure. Solid state drives don't use a read/write head or platters, so I don't think they actually attempted the data recovery like they said. On top of that, I've been without a replacement drive for 4 months. Whenever I reach out to the support chat (the only support contact option) they create a new case, which then gets cancelled for some reason. (Case number ********). I've seen other people say seagate is out of replacement drives, but that is unacceptable. Seagate really needs to make this right for their customers. I've been an advocate for Seagate drives for the better part of the last 20 years, and I'm really struggling to recommend anything from them now. This whole experience has just been severely disappointing.

      Business Response

      Date: 11/01/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to express my dissatisfaction and frustration with Seagate's *** process. I have returned five defective drives to be replaced under the warranty system in september, and Seagate has still not sent the replacement drives. Seagate has made the *** process very frustrating by removing human assistance in resolving these issues. The only way to have an update on the case is to sit and wait in their online chat systems. This is painfully unresponsive system where on average it takes 10min to 15min to get a ONE question answered. A complete waste of time intended to make you give up. Moreover, the agents will constantly lie and pretend to take action that will resolve the case, just to realize a week later that nothing was done when the same promises are being made by another agent. *** for an under warranty hard drives (***# IR60035590) was created on 9/2/2023. Defective drives were confirmed to be received by seagate on 09/19/2023. I reached out on 09/26/2023 for an update on the case and tapped out of the chat after waiting for 47min without response. I reached out again on 10/03/2023, I was assured by an agent that I will receive my drive within 3-7 business days. I reached out again on 10/17/2023 after not receiving the replacement drives, and another agent assured me again that I will receive my drive within 3-7 business days. I tried again on 10/24/2023 and you guessed it another agent tried to assure me that I will receive my drive within 3-7 business days. Replacement drives have still not been shipped, and at this point this is starting to look like a scam making the experience even more exasperating.I am kindly requesting the BBB to intervene in this matter and assist me in getting the original *** for the 5 drives fulfilled promptly.

      Business Response

      Date: 11/06/2023

      ******************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Really ****** off at Seagate rn. I recently tried to return multiple defective drives, opting for the advanced replacement service- costing about $70 total.On the checkout page, I tried every credit and debit card I own and only got "declined" back almost immediately from the system. This same system, in reality, did charge me for each of those "declined" transactions. So at the end of a frustratingly broken process, the system charges me and then claims it failed to do so. ***********************.I don't even want to go into the hellhole that trying to reach a human being at Seagate entails. I just want my RMA processed. It would be nice to know what Seagate will be doing to address these issues (a bit of googling yielded many other identical complaints).Thank you for your urgent attention to this matter.p.s. the serial no.s of the drives i am returning are ZX21TYDV ZX21V0DJ ZX21TYCT ZX21V0CQ ZX21V0CD

      Business Response

      Date: 11/02/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested an advanced RMA shipment for a defective Seagate IronWolf 16TB NAS Internal Hard Drive. I was provided an RMA# IR60048468 (with replacement drive information - Serial # ********, Shipment# ********, Tracking # 1ZY17F130250055162). This item was shipped, marked as delivered, but never received. I then filed a claim with **** 5083452601A. *** indicated that they have no photo evidence for proof of delivery and location of delivery was "listed as "other". *** indicated that the item was addressed to a Company name: , C/O: - instead of being addressed to me as a residential delivery. *** then investigated my claim and indicated "A claim has been issued to the sender for your package. Please contact the sender for more information." They said they need the sender (Seagate) to fill out claim form that was sent to them via e-mail and send it back to *** for the claim to be processed. Unfortunately, this is where things fail. Seagate only has text chat support, and many of the reps on it are not well trained, incompetent, or very slow to reply. I conveyed to Seagate and they created a Case number ********. RMA was created on Sep 28, *** delivery was listed on Oct 5, claim was filed on Oct 7. I returned the defective hard drive (tracking 1Z1VR8389092476754) to Seagate without their replacement received.Response from Seagate (basically leaves me hanging):"I confirmed with my team and we are going to start the investigation from our end as well and I'm going to entered all the details you have mentioned so the process can go faster. I just sent the request with all the details to get in contact with *** as soon as we can. This process takes some time so once we have an update we will let you know via email. I have escalated the issue to the concern team to check the status from the *** team. Please allow us ***** hours to provide the status from the concern team."

      Business Response

      Date: 10/27/2023

       Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20788687

      I am rejecting this response because:

      I never received the next replacement delivery per attachment (delivery was claimed on Nov 1 at 2:34 PM). It wasn't correctly addressed to me (apartment number missing) and did not appear in *** My Choice with my other shipments. Like before, there were no photos or information indicating where the item was delivered. Normally, I receive *** shipments just fine, except when sent from Seagate. *** said they made an address correction using their database, however, they refused to tell me what the correction was because I'm the receiver - not the sender. The *** rep I spoke with recommended to ship to a *** Store and tell that store about the shipment before it arrives so that they can flag it. Seagate refuses signature verification due to their agreement with ***. Not a good experience.

      Sincerely,

      ***********************

      Business Response

      Date: 11/07/2023

      Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. We have shipped two products and Mr. ****** said he has not received either of them. We have opened an investigation with *** and we are waiting on a resolution. Seagate values its customers and regrets any inconvenience this issue may have caused.

      Customer Answer

      Date: 11/15/2023

       
      Complaint: 20788687

      I am rejecting this response because:

      It wasn't resolved yet - I never received the product that I was *********** receive due to shoddy shipment issues. Waiting on Seagate to ensure a professional and accurate shipment.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for 15 days to get an "Advanced Exchange" for a hard drive that failed and is under warranty (it's 3 months old). The order is IR60055166. There is no phone number to call only live chat - the people there keep saying that it will be sent "within 24 hours" etc. but nothing happens. I now have to buy a new hard drive because my business cannot operate without this drive being fixed.

      Business Response

      Date: 10/31/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a storage expansion card from target march 25,2023 it mess up september 26,2023 i send it to seagate in ****** ** and my card has a 3year warranty Mark **** for the package i have been waiting for my replacement for over a month now there no number to call only online chat where they keep telling me to wait my case has been escalated 4 time i paid 214 dollars for that card i wan t my replacement my case number is ******* my IR60047090 PLEASE HELP ME GET MY ITEM BACK

      Business Response

      Date: 10/24/2023

      ******************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on may 30 2023 i bought a Seagate BarraCuda 4TB Internal Hard Drive HDD for ***** plus tax. The item began malfunctioning in two months and broke down late september. I made a return order and shipped the item which arrived on Thursday, October 19 at 1:32 P.M. with tracking number 1Z1755810315535552 ups.The warranty states that the return takes a maximum of 2 week to process upon arrival. I contacted support after the second week to which they have done nothing but stall, They dont give any concrete answers as of why my process is being delayed, they take hours to "check whats going on" only to say "its been escalated to the concern department" and "someone will email you " which no one has. Upon researching i have found a pletora of complains about the same issue including here at the BBB site detailing very similar experiences. I want my money back, i no longer trust the company or any of their solutions.my return order number is IR60042645 case number ********

      Business Response

      Date: 10/30/2023

      Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seagate (LaCiie - Seagate owns rights to) 8TB external hard drive failed (common failure according to online research) due to adaptor breaking within initial warranty period (approximately one year). After going through the difficult process (Seagate offers no live support and lists a disconnected number online) of determining how to obtain support (replacement and data recovery), sent device to ********************** on or about September 18, 2023. Data recovery was performed swiftly and successfully; however, Seagate returned the data on an inferior (they later claimed this is normal and it may be - ie a disposable device included in data recovery service charge) 2TB device. They offered no further information. I reengaged multiple times over the next month (through this date of October 23, 2023) to obtain the replacement device owed and that they acknowledged. The ***based customer support repeatedly offers excuses of inventory shortages or failures of customer service personnel to properly execute requests. As of this date, they have not replaced the defective device. This is a constant problem for customers according to online research to include with the BBB. The difference between an 8TB and 2TB external hard drive in terms of cost is roughly $150, not counting the time, effort, and data migration risks.

      Business Response

      Date: 10/24/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and M ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.   

      Customer Answer

      Date: 10/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ordeal with Seagate's customer service leaves a lot to be desired! A couple of their IRONWOLF Pro drives that I used in a datacenter environment failed, prompting me to initiate a warranty claim. Their replacement system, touted as "advanced" couldn't be farther from the truth! I attempted to pay multiple times using various cards, only to be told by Seagate that the cards were declined. However, my card issuers have records showing the charges were made, a fact I can substantiate with documentation. Their customer service is a ghost town; I've tried and failed to establish contact beyond their chat feature, which is equally unresponsive. Even though the hardware has mostly served me well, the drives' failure over three years and the nightmare that is their RMA process is just too much. 0/10 would not recommend.

      Business Response

      Date: 10/25/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

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