Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Seagate Technology has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 149 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 20, 2026, I contacted Seagate about a failed Exos M 32TB drive (SN K1S0BPXC). Agent REMOVEDverified the drive was under warranty and approved an REMOVED(case CC0000283027, order IR60483578) based on submitted diagnostics (FARM logs showing a single-head failure) before the drive was physically received. REMOVEDstated Seagate's process in writing: failed drives are checked only for tampering, and if none is found, scrapped and replaced with a factory-certified unit the original is never returned to the customer. I shipped the drive back per REMOVED's instructions. On Aug 12, 2026, the "replacement" arrived it was the identical original drive (same serial), confirmed by matching FARM/SMART data down to the same head-14 defect and error log, with power-on hours advanced only ~30 hours (shelf time, not repair or use). That same day, per the attached chat transcript, I learned with no prior notice that Seagate had rejected the REMOVEDciting "tampering/dents," with no receiving-inspection photo provided. Seagate's own published Void Warranty Criteria document (still live on REMOVED) lists minor dents as an acceptable condition, not grounds for denial. On Aug 14, 2026 (attached), I sent a follow-up demanding Seagate honor the original approval and asking Seagate to (1) classify the dent under its own published criteria and (2) produce its receiving-inspection photos. Seagate denied the claim again without answering either question. Requested resolution: Honor the approved REMOVED(CC0000283027 / IR60483578) and provide a genuine replacement Seagate Exos 32TB (or equivalent recertified) drive, per the terms already approved 2026-07-20.

      Business Response

      Date: 08/21/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. REMOVEDare working to reach an agreement to resolve the matter, and a resolution has been provided. Additionally, Seagate has shared contact information should any future issues arise. Seagate values its customers and regrets any inconvenience this situation may have caused. Seagate considers this issue answered.

    • Initial Complaint

      Date:08/11/2026

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 20 TB IronWolf Pro on from REMOVEDon Feb 17, 2025. This drive broke less than 6 months after use and I sent it back for a new one. Now a year later the one they sent me broke and they're refusing to honor the warranty (current serial number REMOVEDbecause they gave me one that had the warranty expired so now theyre trying to get me to buy an $800 new one rather than honoring the warranty or acknowledging their mistake. I demand a check to purchase a new drive or a new replacement

      Business Response

      Date: 08/14/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. REMOVEDhave reached an agreement to resolve the problem, and a resolution has been provided. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

    • Initial Complaint

      Date:08/10/2026

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1, 2026, I contacted Seagate regarding a faulty hard drive and followed their instructions to ship it to Seagate for [warranty evaluation / repair / replacement].I have attached copies of [receipt/proof of purchase, shipping confirmation, RMA authorization, tracking information, and any correspondence as attached. Seagate refused the warranty claim because "their" own data recovery service REMOVEDwith the hard drive. Despite my requests, Seagate has refused to return my hard drive to me.This hard drive is my personal property. Under consumer protection laws and standard property rights, Seagate do not have the right to permanently retain it without my explicit consent or a valid legal basis. Seagates warranty process does not automatically transfer ownership of the original drive unless a replacement has been approved and shipped, and even then, customers often expect the option to request return (especially if data recovery is needed or for inspection purposes).

      Business Response

      Date: 08/13/2026

      Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. REMOVEDhave agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 08/14/2026

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:07/29/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a storage drive and it was marked delivered by REMOVED. No signature required and they took a picture of the package at my doorstep. It was not there when I checked and I immediately called all responsible parties including Seagate to be met with no phone customer support. I spent a half hour chatting with a representative and a case was opened. Initial response is that they would investigate and that I should file a police report, I filed it and provided immediately to Seagate support.After a week+ wait, their response is that REMOVEDmarked the package delivered and that no resolution would be offered, replacement or refund. I was referred to go through home owners insurance to recoup my losses. This is unacceptable and I have no other path to escalate other than through my credit card provider. I paid for a product and did not receive it, and REMOVEDcould be at fault. Not requesting a signature confirmation on an expensive product is incredibly problematic, and no resource being offered to a return customer is troubling. I am seeking a replacement drive, or my money back.

      Business Response

      Date: 08/04/2026

      Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product.Seagate and Mr. REMOVEDhave agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 08/05/2026

       
      Complaint: 25103733

      I am rejecting this response because:

      No solution was provided, the statement from the business is FALSE and fraudulent. They mentioned an investigation with REMOVEDwas opened but REMOVEDwas never contacted. A delivery discrepancy was discovered and the last contact from REMOVEDand REMOVEDat Seagate corporate was that their comprehensive review shows the package was delivered therefore they would NOT be replacing nor refunding me for my order. Their suggestion was to file a home owners insurance claim for loss which would cost more than the cost of the part.

      Seagate and I have not agreed to anything at all and their response to the BBB is a bold faced lie.

      Sincerely,

      REMOVED

      Business Response

      Date: 08/05/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding a concern related to his Seagate order.
      Seagate conducted a review of the matter in coordination with the fulfillment vendor and carrier. During that review, the customer acknowledged that the door shown in the carrier's proof of delivery photograph was his front door. The carrier's records and proof of delivery further supported that the package was delivered to the address associated with the order.
      Based on the information available, including the carrier's delivery records and investigation findings, the carrier determined the shipment was successfully delivered and subsequently closed the claim. After reviewing the available information, Seagate was unable to approve a replacement or reimbursement request.
      Seagate has communicated its findings and final decision to Mr. REMOVEDand provided contact information should he require additional clarification regarding the review.
      Seagate values its customers and regrets the frustration this situation has caused.Based on the carrier's delivery determination and the information reviewed,Seagate considers this matter closed.
      This version is more executive-level and BBB appropriate. It acknowledges the proof of delivery and the customer's confirmation of the front door without getting into the details of police reports, GPS concerns, homeowner's insurance, or other back-and-forth points from the dispute.

      Customer Answer

      Date: 08/05/2026

       
      Complaint: 25103733

      I am rejecting this response because:

      REMOVEDConfirmed no contact was made associated to this Tracking Number other than my contacts, without Seagate provided those correspondences with their third party fulfillment and REMOVEDI will simply not take them at their word.

      The door is mine pictured is mine, and that box was not there when I went to check for my delivery. Carrier's information also shows REMOVED(picture attached) of the package inbetween REMOVED& REMOVEDand NOT my home REMOVED. Based on this, the image can only be seen as inconsistent with the information REMOVEDhas provided. I have referenced over 10 other deliveries from REMOVEDin the last two months, and none were ever marked delivered in the way the REMOVEDshows. If the driver picked up my package and took it somewhere else or handed it to someone else then that is not my burden to shoulder.

      I have requested the correspondence from Seagate and have NOT AGREED TO ANYTHING AT ALL. Any claim that I have is a lie, and I have substantiated:

      My police report filing (Requested by Seagate from first communication)
      REMOVEDDiscrepancy from REMOVEDof where the package was left (Picture attached)
      Seagate Corporate's request that I pay a deductible of over $1000 and increase my premiums to cover a loss of a product I never received form them.
      The time wasted on an "investigation" when REMOVEDconfirms if asked that no contact other than mine was made in relation to the shipment.

      I refuse to accept the current circumstance and will be taking this matter as far as I can.

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:07/28/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a formal complaint against Seagate Technology regarding severe product quality control issues, an unacceptably short warranty practice on specific channels, and evasive customer support. I have been a loyal REMOVEDcustomer for years, but my recent experience has completely shattered my trust in this company. The timeline is: Nov 15, 2024: Purchased a Seagate external drive via Amazon (Order: 111-2243123-8973830) with a limited 1-year warranty.Jan 20, 2025: Drive suffered a catastrophic hardware failure. Sent for data recovery (Ref: [ref:_00D00hhzl._500UKFc5z4:ref]). Recovery failed; Seagate issued a replacement.July 28, 2026: The replacement drive suddenly failed during data transfer. It is completely unrecognized.The drive was kept under perfect desktop conditionsnever moved, always plugged into a wall outlet for stable power. A direct manufacturer replacement failing in 1.5 years points to an inherent defect in this product line.If a replacement drive provided directly by Seagate cannot even survive a year and a half of gentle desktop use, this points to an inherent defect in this product line. When I contacted Seagate customer support today (Case Number: REMOVED, the agent refused to provide a corporate resolution and tried to pass me off to an ambiguous, paid third-party repair service featured on their homepage, and could not even clarify the pricing or terms. It is completely unacceptable for a major manufacturer to avoid accountability for a repeating hardware defect by redirecting a loyal customer to a paid third party. I request the BBB's assistance in forcing Seagate to conduct an executive review of my case history and provide a reasonable product replacement or resolution. Reference Information: Original Amazon Order ID: REMOVED; Failed Replacement Drive Serial Number (SN): REMOVED; Past REMOVEDData Recovery Reference: [ref:_00D00hhzl._500UKFc5z4:ref]; Current Seagate Support Case Number: CC0000287090.

      Business Response

      Date: 08/04/2026

      Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. REMOVEDagreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:07/27/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Consumer Complaint regarding Chronic Warranty / RMA Failures Customer ID: REMOVEDModel: REMOVEDExos)I am a resident of REMOVED, REMOVED, writing to report a severe breach of warranty obligations by REMOVED. To date, I have completed Seagate's standard RMA exchange process three (3) consecutive times for my 18TB hard drive. Every single "recertified/refurbished" unit dispatched by Seagates service center was either dead on arrival or suffered catastrophic failure within days of deployment. The chronological order of failed RMAs under my account is:1. RMA Order #IR60350851 (09-Aug-2025) - Failed recertified drive.2. RMA Order #IR60361283 (07-Sep-2025) - Failed recertified drive.3. RMA Order #IR60476945 (02-Jul-2026) - Current recertified drive is defective/failed upon receipt.Under the Massachusetts General Laws Chapter 93A (Consumer Protection Act), repeatedly supplying inherently unreliable, non-functional, or defective refurbished goods as a warranty remedy constitutes an unfair trade practice. Seagate's standard remedy has failed its essential purpose, causing severe storage downtime and immense risks of data loss. I have contacted Seagates Executive Escalation team via email, but they have completely ignored my formal complaint. I refuse to accept a 4th defective recertified unit. I demand that Seagate escalates this matter and issues a BRAND-NEW, factory-sealed retail unit of equal or greater specifications.

      Customer Answer

      Date: 07/28/2026

      Thank you for accepting my complaint against Seagate Technology (Case ID REMOVED.

      I am writing to provide critical photo evidence to be attached to my case immediately. Seagate's Corporate Response Team contacted me outside of the BBB portal, claiming that my drive under RMA #IR60476945 (S/N: ZVTDKX84) was inspected at their warehouse and found to have physical damage.

      This is factually impossible because the drive has never left my houseit is currently sitting in my physical possession on my desk here in REMOVED, REMOVED

      Seagate's logistics sent me this recertified drive already heavily damaged. As shown in the attached photos taken immediately upon unboxing, the corner of the drive's metal casing is deeply dented and smashed from a severe impact. When connected, the drive is stuck in a loud mechanical clicking loop, fails to detect, and catastrophically freezes my computer.

      I have already sent these photos directly to Seagate's Corporate representative (REMOVED) via email to expose this factual error. Please manually attach these 3 unboxing photos and my Seagate RMA history screenshot to my official BBB case file so that Seagate cannot misrepresent the facts to the BBB.

      Thank you for your assistance in resolving this matter.

      Sincerely,
      REMOVED

      Business Response

      Date: 08/06/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to a warranty replacement matter involving a Seagate product. Seagate has reviewed the information provided and has been in direct communication with Mr. REMOVEDregarding his concerns. Seagate remains engaged with Mr. REMOVEDand continues to evaluate all relevant information to ensure a complete and accurate understanding of the circumstances surrounding the matter. Communication channels remain open, and any additional information provided by the customer will be considered as part of the review process. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

      Customer Answer

      Date: 08/06/2026

       
      Complaint: 25095424

      I am rejecting this response because:   Complaint: 25095424

      I strongly REJECT Seagates response. Seagate is attempting to close this BBB case prematurely by stating they "consider this issue answered," while failing to provide any actual resolution or remedy. 

      As of today, August 6, 2026, Seagate has NOT issued a replacement for my chronically failing 18TB Exos hard drive. They have merely sent evasive emails trying to shift the blame for transit/warehouse damage onto me, despite the undeniable unboxing photographs I provided proving the unit arrived smashed and mechanically dead on arrival (clicking loop) directly from their supply chain.

      This is my third (3rd) consecutive defective RMA replacement unit under Customer ID: REMOVED. Merely "remaining engaged in communication" while holding my warranty remedy hostage does not resolve an unfair trade practice under the Massachusetts Consumer Protection Act (M.G.L. Ch. 93A). 

      I will not allow this BBB case to be closed as "answered" until Seagate provides a concrete logistical resolution. I demand that Seagate escalates this to an executive decision and dispatches a BRAND-NEW, factory-sealed retail unit (SATA interface, Model ST18000NM000J or ST18000NM003D) along with a tracking number. 

      I request the BBB mediator to keep this case actively OPEN as unresolved until Seagate provides proof of shipment for a new retail unit.

      Sincerely,
      REMOVED

      Customer Answer

      Date: 08/06/2026

      I have just submitted my formal rejection to Seagate's response regarding Case ID REMOVEDvia the BBB portal.

      However, due to a technical omission, I was unable to attach the corresponding photo evidence during the submission process. Please find the critical unboxing photos attached directly to this email to be manually added to my case file.

      These photos show the 18TB Exos hard drive (S/N: ZVTDKX84) delivered to my home under the most recent RMA #IR60476945. As you can clearly see, the metal casing is heavily dented and smashed upon arrival directly from Seagate's supply chain, causing a total mechanical head crash (clicking loop).

      Thank you for manually appending these files to my complaint file so they are visible to the review board.

      Sincerely,
      REMOVED

      Business Response

      Date: 08/11/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to a warranty replacement matter involving a Seagate product. Seagate has reviewed the information provided and has been in direct communication with Mr. REMOVEDregarding his concerns. Seagate remains engaged with Mr. REMOVEDand continues to evaluate all relevant information to ensure a complete and accurate understanding of the circumstances surrounding the matter, including any additional information submitted for review. Communication channels remain open, and any further information provided by the customer will be considered as part of the review process. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

      Customer Answer

      Date: 08/11/2026

       
      Complaint: 25095424
      I am rejecting this response because:

      Seagate is still attempting to consider this matter "answered" without providing a physical resolution or shipping a replacement drive. 

      However, since my last update, Seagate's Corporate Response Team has initiated an official internal "shipment investigation" regarding the transit damage on the 18TB drive (S/N: ZVTDKX84). I have actively cooperated with their corporate representative, REMOVED, and provided all requested internal database logs and high-resolution packaging photos to assist their logistics team.

      While the corporate communication channels remain open, I will NOT allow this BBB case to be closed as "resolved" or "answered" until Seagate completes its internal review and officially dispatches a BRAND-NEW, factory-sealed retail replacement unit (SATA interface, Model ST18000NM000J or ST18000NM003D) with a valid tracking number. 

      I request the BBB mediator to keep this case active and open as an ongoing investigation until a working retail product is delivered to my residence.

      Sincerely,
      REMOVED

    • Initial Complaint

      Date:07/27/2026

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A 24 TB hard drive was under warranty confirmed by Seagate's website. The drive went from the original purchase, into a computer, died, and from that computer into a bubble wrapped package and sent in for replacement after confirmation that it was still under warranty.The drive was returned without any communication to me claiming to be damaged. It now has a dent in the drive it did not have before sending it to Seagate. Seagate claims the dent, which did not exist before I sent the drive in, was the reason for the warranty decline.I would like a replacement drive

      Business Response

      Date: 07/28/2026

      Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. REMOVEDhave agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused.Seagate considers this issue closed.  

      Customer Answer

      Date: 07/28/2026

       
      Complaint: REMOVED

      I am rejecting this response because I simply do not agree with this response statement

       

      Seagate and Mr. REMOVEDhave agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues

      We did NOT agree to a resolution and I was essentially told to pound sand. Seagate does not honor their warranties on their products. 

      Sincerely,

      REMOVED

      Business Response

      Date: 07/29/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding a warranty claim for his Seagate product. Seagate reviewed the matter and confirmed that the product was received with physical damage that falls outside the terms of Seagate's Limited Warranty. Supporting evidence was provided, and the warranty claim was therefore denied in accordance with established policy. Seagate regrets any inconvenience and considers this matter closed.

      Customer Answer

      Date: 07/29/2026

       
      Complaint: 25094538

      I am rejecting this response because:

      Seagate has provided zero proof that the damage happened before the drive was in their hands.  There was no damage to the drive when shipped, there are no photographic proof of the packaging of the drive at intake time.  The only "proof" Seagate has provided is a picture AFTER it was in their hands in which the damage happened after they had possession of the drive.

       

      To repeat, the drive was shipped with no damage and was sent back with damage and without honoring the warranty.


      Sincerely,

      REMOVED

      Business Response

      Date: 07/31/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding a warranty claim for his Seagate product. Seagate reviewed the matter and confirmed that the product was received with physical damage that falls outside the terms of Seagate's Limited Warranty. Supporting evidence was provided, and the warranty claim was therefore denied in accordance with established policy. Seagate regrets any inconvenience and considers this matter closed.

      Customer Answer

      Date: 07/31/2026

       
      Complaint: REMOVED

      I am rejecting this response because:

      the drive did not have damage when I sent it. Damage occurred after it left my possession possibly at Seagate facility and they used that to deny coverage
      Sincerely,

      REMOVED

    • Initial Complaint

      Date:07/13/2026

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mailed a faulty drive to the company so they could exchange it with a functioning drive, now they are refusing to replace the faulty drive, or give me my money back.

      Business Response

      Date: 07/14/2026

      REMOVEDcontacted the Better Business Bureau regarding concerns with a Seagate product. Following a review of the matter, Seagate provided a response and resolution to the customer. The customer has also been provided with appropriate contact information should additional assistance be needed in the future. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered and closed.

      Customer Answer

      Date: 07/15/2026

       
      Complaint: 25041213

      I am rejecting this response because:

      The issue is not resolved. The business is assuming that I tampered with the drive where I most certainly did not. I purchased the drive from REMOVEDand in good faith contacted Seagate customer support when the drive failed to function properly. After several hours of trying, the tech I spoke to determined, (at my behest), that the best course of action was to replace the drive. I agreed and at my expense sent the faulty drive to Seagate. 

      I did not tamper with the drive. I have neither the knowhow, time, or patience for it. Also, I need a large capacity drive, why would I take a functioning drive, take it apart, ruin it only to be out $225.00. That makes NO sense at all. The only thing I did was use the drive as the included directions indicated. I am a consumer, Seagate is at fault here, it's on them to make it right. 

      They have decided to send me the broken drive, so that I might be able to get my money back, (unlikely). It would have been far easier and cheaper to just send me a functioning drive and investigate the person(s) selling their faulty products on REMOVED

      Sincerely,

      REMOVED

      Business Response

      Date: 07/16/2026

      REMOVEDcontacted the Better Business Bureau regarding concerns with a Seagate product. Following a review of the matter, Seagate provided a response and resolution to the customer. The customer has also been provided with appropriate contact information should additional assistance be needed in the future. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered and closed.

      Customer Answer

      Date: 07/16/2026

       
      Complaint: 25041213

      I am rejecting this response because:

      I do not consider the matter closed and will take legal action if necessary. 

      Sincerely,

      REMOVED

    • Initial Complaint

      Date:07/01/2026

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been emailing with seagate support for 3 months as they have lost the hard drive storing my Dads final moments of life before he passed away from cancer. I have been working on a documentary about his life, it breaks my heart to have lost this footage.I was told by Seagates support staff to send the drive to their DSV warehouse for repair/replacement as the drive is still within warrant. They also told me to include a printout of the REMOVEDand case number in the box, Im attaching photos of the box and the paper slip I included with the drive down below. I was told by support that once the drive is received I should receive a replacement in 14 days. They received the package on March 18th.On April 13th I reached back out only to find out nothing had been shipped, Im attaching a photo of this email down below, REMOVEDfrom the customer care team emailed me saying that they need to change the replacement order number and will ship it ASAP.On April 14th REMOVEDfrom support tells me that they cannot find the drive and that they are still waiting to hear back from their warehouse.On April 21st they claim they never received the drive and start blaming REMOVEDIm attaching photos of all of these emails down below.I have evidence of the package being signed for and accepted at Seagates facility from REMOVED. Im attaching photos from REMOVEDdown below that show this, one of which shows a picture of UPSs own internal system showing a confirmed delivery. I talked to REMOVEDdirectly, they told me it was signed for at the dock with a bulk shipment of packages so it wont have an individual persons signature because seagate is a company.Seagates response to me is that because they dont have the drive they cant honor the warranty, even though I have clear evidence they lost it. All I was hoping for was for them to repair the drive with my dads final moments alive or at least send me a replacement as the drive is in warranty.

      Business Response

      Date: 07/08/2026

      Mr. REMOVEDcontacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and Mr. REMOVEDagreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:06/27/2026

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seagate has had my hard drive since February 18, 2026 for data recovery. At intake, they committed to a 30 business day turnaround. It has now been over 19 weeks with no resolution.The drive sustained minimal damage after falling two feet onto carpet. The data consists of irreplaceable family photographs. I purchased this Seagate product specifically because of the advertised data recovery guarantee.Since March, I have contacted Seagate repeatedly by email and live chat. Every contact results in the same response: the lab is waiting on a part and the case has been escalated. Promises of follow-up within days have gone unfulfilled every single time. I have dealt with agents REMOVEDand a dedicated contact named REMOVED, each of whom promised escalation and a definitive update. None delivered. When I directly asked how this time would be different from the last, I received the exact same scripted response.On June 5 I put Seagate on written notice that I would file a BBB complaint if the situation was not addressed. That email was ignored. On June 25 I received yet another templated message stating the process is "ongoing" with no timeline and no new information. The only substantive detail Seagate has provided in five months is that they need a part. That statement was made months ago and has not changed.After nearly five months, I have no data, no drive, and no honest answer on whether recovery is even possible.I am requesting either: (1) successful data recovery and return of my drive with a firm completion date; or (2) a written acknowledgment that recovery is not possible, refund of my original purchase price of $310.29, and compensation for failing to deliver the guaranteed REMOVEDNumber: CC0000181686 / Internal Case REMOVED

      Business Response

      Date: 07/02/2026

      Mr. REMOVEDcontacted the Better Business Bureau regarding concerns with a Seagate product and service experience. Seagate reviewed the matter, communicated directly with Mr. REMOVED, and worked with him to reach a resolution. Mr. REMOVEDhas also been provided with Seagate's contact information should any future assistance be required. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue resolved and closed.

      Customer Answer

      Date: 07/02/2026

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.

      Sincerely,

      REMOVEDPunch

    Seagate Technology is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.