Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  TCO Design Center

  7801 Computer Ave Minneapolis, MN 55435-5489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed Order #********* on October 19, 2025. On October 27, *** Tracking (#1Z1825750342856837) officially reported: "All merchandise is missing and the empty carton was discarded."I contacted Seagate immediately (Case: CC0000112725). Seagate refused an immediate reship, insisting on an internal investigation with a maximum timeframe of 15 business days. That deadline expired on November 18, ******* has been over a month since I ordered, and the promised investigation period has passed. Seagate has failed to provide any update or reshipment product.I request an immediate, expedited reship of the hard drive.

  Business Response

  Date: 11/24/2025

  Mr. ***** contacted the Better Business Bureau because the order he placed was lost/damaged by the shipper. Seagate has engaged with Mr. ***** to arrange a replacement of his order.  Seagate will continue to communicate with Mr. ***** until complete resolution.  Seagate values its customers and regrets any inconvenience this issue may have caused. 

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 Xtremkey devices (128 GB, USB 3.0) from Seagate. Three of the devices work fine. The other two were broken out of the box and incorrectly show has DVD drives with 0 space on the computer.

  Business Response

  Date: 11/07/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24119576
  
  I am rejecting this response because:
  
  I didn't agree with a resolution.  They said it was out of warrantee,  but it was broken straight out of the box.  Never used. Not great for a ruggedized thumb drive.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/10/2025

  
  Hey Team,
  
   
  
  I took over this BBB today and have already spoken with the customer.
  
   
  
  
  Thanks,

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24119576
  
  I am rejecting this response because:
  
  This isn't even a response to me...  Its an internal conversation at SEAGATE...
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to order hard drives from this manufacturer seven times, starting in . After multiple cancellations, with no explanation, the vendor finally revealed, through chat, that they automatically cancel any orders where the customer's credit card lists a PO Box as the billing address. I live in a rural area where the **** does not do home mail service, only PO Boxes, so my credit cards list a PO Box. I finally reordered the products on 10/16/2025 using ******, which lists my street address. Seagate debited my ****** account for $1,483.68 on 10/16/2025, but never shipped the product. I contacted their sales support on 11/3/2025, and they promised a response via email within 48 hours. That response never came. My order never came. I am now on hold with sales support (chat) with the message "Sorry our wait times are longer than expected. You will be connected to an agent shortly." I am finding it impossible to obtain the product I ordered. I would like the company to honor my order, or refund my money. This has been the worst, most frustrating customer experience I can remember, alienating a good customer who has purchased products in the past, and simply wants to place a normal order.

  Business Response

  Date: 11/10/2025

  Mr. ******************* the Better Business Bureau because the order he placed was canceled as undeliverable. Seagate has initiated a refund and will continue to work with Mr. **** to try to find a shipping resolution.  Seagate values its customers and regrets any inconvenience this issue may have caused.  Based on the information provided and reviewed, Seagate considers this matter closed. 

  Customer Answer

  Date: 11/15/2025

   
  Complaint: 24116844
  
  Seagate has refunded my money and contacted me in order to resolve the shipping / address issues. I feel their response was courteous and timely, and they said they were working to resolve the problem.

  However as of today nothing has been resolved. I still have no ability to order the products I need from their website.

  I have ordered those products from a different retailer, easily, and with zero problems. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/20/2025

  Mr. **** contacted the Better Business Bureau because the order he placed was canceled as undeliverable to the shipping address he indicated.  Seagate has explained to Mr. **** that **** is its address validation tool and Mr. **** has stated his address is not validated via ****.  Seagate recommends Mr. **** work directly with **** to reconcile any shipping issue for future purchases at **************************.  Seagate values its customers and regrets any inconvenience this issue may have caused.  Based on the information provided and reviewed, Seagate considers this matter closed. 

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24116844
  
  I am rejecting this response because

   

  I believe other customers should be made aware of the pitfalls in doing business with Seagate's online store. I do not accept Seagate's response for the reasons below, and I hope my complaint to the BBB will serve as a warning to others.

  First, Seagate says: Mr. **** contacted the Better Business Bureau because the order he placed was canceled as undeliverable to the shipping address he indicated."

  Correction: I contacted the BBB because my order was canceled SEVEN TIMES by Seagate, without explanation, and I wasted hours of time with Seagate support attempting to solve the problem. In the end, it turns out that delivery to PO boxes is impossible, and delivery to home addresses is impossible in rural areas without **** home mail delivery, even though Seagate uses *** for delivery. 

  Second: "Seagate recommends Mr. **** work directly with **** to reconcile any shipping issue for future purchases at **************************."

  This is impossible because **** does not deliver to home addresses here. So there is nothing to "reconcile". I fail to see what contacting a huge government agency like the **** could do to fix Seagate's broken fulfillment process. This would do nothing to solve the problem. After seemingly endless runarounds with Seagate, I ordered the same drives from a retail vendor (**********), and they were delivered promptly with zero hassle or problems. So the problem is not with ****. This is simply Seagate's attempt to shift responsibility for their own broken process elsewhere.

  Third: Given this serious problem with Seagate's fulfillment process, the requirements that delivery is impossible to rural addresses without **** service, and that billing address cannot be a PO box, are not stated on their website. They should state these requirements clearly on the page for ordering their products to save customers the hassle I experienced attempting to resolve seven cancelled orders in good faith.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  omplaint to the Better Business Bureau Seagate Technology LLC Summary:Seagate denied a valid warranty claim and returned my product in unusable condition, despite my full compliance with their warranty instructions.Details:On October 15, 2025, I initiated a warranty claim (RMA #IR60374975) for my Seagate external drive, which had a failed power adapter. I followed Seagates provided instructions exactly, including their explicit direction to send both the drive and its power adapter for replacement. Two weeks later, I received my device back without the power adapter, and my online warranty status was suddenly listed as expired. This is incorrectmy device was registered and clearly under warranty at the time of submission.During a live chat on November 4, 2025 (case #CC0000117270), the Seagate agent confirmed that the device was returned as unrepairable but provided no documentation or reasoning. The agent also stated that accessories are recycled and not returned, which directly contradicts Seagates earlier warranty instructions that required inclusion of the power adapter for external drives. As a result, I now have a $1,300 drive that is completely unusable due to the missing power adapter.I have repeatedly provided all requested documentation, including photos and my purchase invoice, yet Seagate has not corrected this error or offered a proper replacement. The companys handling of my case demonstrates both procedural failure and poor communication.Desired Resolution:I request that Seagate honor the original warranty by either:1.Providing a working replacement drive with power adapter, or 2.Issuing a full refund for the purchase price of $1,300.Additionally, I ask that Seagate update their internal process to ensure customers are not instructed to send accessories only to have them destroyed, leaving the product unusable.

  Business Response

  Date: 11/11/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem,
  and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue resolved.

• Initial Complaint

  Date:10/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction Sun, Oct 12, 11:44AM MST Amount paid $1,123.43 USD (paid via credit card through Seagates online store using Apple Pay)What the business committed to provide Seagate committed to deliver a new Seagate product (ordered directly from the Seagate Store) to my designated shipping address in ******, ********. The purchase confirmation reflected my name and intended delivery address; I expected a sealed, working product delivered securely to that address.Nature of the dispute Apple Pay autofilled an outdated Denver address even though I manually entered my correct ******* CO address.I notified Seagate via email within minutes of ordering, and was able to reach a representative via their chat when it became available roughly 12 hours later - both before any shipping label was created - asking them to correct the address. They refused, saying the address could not be changed until *** had possession. Once *** picked up the package, I immediately attempted a delivery change; *** locked me out and stated only the shipper could authorize any change.Despite multiple written and chat communications (and a formal demand sent to Seagate executives and ***), Seagate failed to contact *** or recall the package. *** has now delivered the $1,200 item to the wrong address. I have been left without the product or refund and with no meaningful email communicationonly chat transcripts on Seagates site.Has the business tried to resolve the problem?Seagate claims the matter was escalated, but there has been no direct follow-up, email confirmation, refund, or replacement. *** confirmed they were never given reroute authorization from Seagate.

  Business Response

  Date: 10/23/2025

  
  Mr. ***** contacted the Better Business Bureau regarding an order placed with Seagate, in which an incorrect shipping address was entered during the ordering process. Seagate informed Mr. ***** that, due to system limitations, changes to an order cannot be made once it has been submitted. An alternative resolution was offered to address the matter.
  Seagate is committed to prompt order processing and delivery, which inherently limits the window during which an order may be modified or canceled. We value our customers and regret any inconvenience this situation may have caused.  Based on the information provided and the resolution offered, Seagate considers this matter closed.
  

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24026413
  
  I am rejecting this response because:
  
  Despite Seagate's claims, no resolution was ever offered. I was promised escalation and to be contacted via email, but have yet to have any communications from Seagate at all that did not come in the form of me prompting an automated chat bot on their website. 
  
  I submit again several timestamped copies of the entirety of my communications with Seagate, along with screenshots of relevant portions, emails I sent to Seagate, receipts, etc. The evidence clearly shows that, by Seagate's own admission, they were aware of the issue hours before shipping labels were even created with ***** but REFUSED to attempt any remedy. They instructed me that I would be able to remedy with **** all whilst knowing they had instructed *** that only they could make changes to shipments. *** confirmed this multiple times - after escalating it to highest levels internally. Their hands were tied. Seagate simply refused to respond to either party or make any attempt remedy the situation. 
  
  Evidence also clearly shows I attempted remedy via email within 10 minutes of placing the order. It was another 12 hours before seagate support chat was available - based on the operating hours clearly stated on their website. Our chat logs clearly begins as soon as those hours began the next day.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/27/2025

  As previously stated, due to the expedited nature of the Seagate order fulfillment process, changes could not be made to Mr. ****** shipping address.  Shipping label creation is the final step in the order fulfillment process and any opportunity to make order changes had already been surpassed.  Seagate **************** is offered only via live messaging and any email submitted to Seagate requesting assistance did not reach the support team.  It is unfortunate that Mr. ***** has been negatively affected by this situation as we value our customers and regret any inconvenience this situation may have caused.  Based on the information provided and reviewed, Seagate considers this matter closed. 

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24026413
  
  I am rejecting this response because:
  
  

  Seagates response is factually and procedurally incorrect, and it does not resolve the complaint.

  Here are the relevant facts:
  
  I notified Seagate of the incorrect address well before shipment.
  
  I immediately used Seagates live chat system over 12 hours before a shipping label was created to supply the correct address ********** *****), but it was unavailable until the next weekday. 

  Seagates own timeline and *** / chat records clearly show the shipping label was not created until many hours after I was eventually able to contact their support.

  Seagate explicitly refused to correct the address, stating that no changes could be made until *** receives the package.
  This was not a technical impossibilityit was a policy decision that prevented timely correction despite clear notice and proof of purchase.

  *** has confirmed that only the shipper (Seagate) can file a claim or initiate an address correction.
  When I attempted to file a claim myself, ***s system rejected it with the message Sender has restricted claims for this package. Please reach out to them directly [***:E022].

  Seagates claim that my email did not reach support is irrelevant.
  Seagates own live-chat transcript (attached) shows full communication, escalation, and confirmation that the address could not be changedeven though the order had not yet shipped.
  Seagates conduct violates basic consumer-protection standards.
  I gave timely notice, followed every instruction, and Seagate ignored repeated opportunities to intervene.
  The result was a $1,200 product delivered to the wrong address, which Seagate refuses to recover, refund, or replace.
  
  Requested resolution:
  
  Seagate must immediately (a) file a claim with *** for the misdelivery or (b) issue a full refund or replacement to my correct address. If Seagate maintains that this matter is closed, I will proceed with the Colorado Attorney General, FTC, and credit-card dispute already underway.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/04/2025

  Hi @Shyan S,
  
  ***** has replied twice on this one. We will not be making any exceptions for this customer. The customer admittedly entered an incorrect shipping address when placing an order and contacted support to change it. Shipping label creation is the final step in the order fulfillment process and any opportunity to make order changes has already been surpassed. The shipping address could not be updated therefore the package went to his old address.
  
  Please note that Seagate considers this matter as closed.  Can you please close as answered.
  
  Thanks for your help.
  
  Regards,
  

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an external hard drive from them. It was shipped to me unprotected, loose in a box. I attempted to contact them regarding this, but the only solution provided was ship them the drive with all my data, enabling an extreme violation of my privacy, and wait for them to provide a replacement sent via the same means. It's now less than a year later and I've experienced irrecoverable data loss due to the damaged drive they sent me.

  Business Response

  Date: 10/10/2025

  Mr. ******* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ******* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/22/2025

  Hello ****** *.,
  
  

  I am writing in regards to my complaint about Seagate Technology. I was previously unable to respond as Seagate initially responded to you prior to receiving any type of agreement or confirmation from me, with my initial receipt of the message on 10/12 also occurring before any agreement had been reached. In fact, their very second message contained this excerpt:
  
  "To move forward, please reply with I accept to confirm your agreement. Once received, I will personally ensure the process is initiated immediately and will oversee every step until resolution.

   

  "Additionally, since we are already in communication to resolve the situation I will reply to the BBB with a positive outcome, don't worry, this will not close the case with us, only the BBB, I will continue to communicate with you and to proceed with the replacement or data recovery if you need it."

  
  

  At this point and until pressed later, they were mildly unclear about what they were presenting me with. It was several messages before I fully understood I was being presented with the options to send them my drive as-is with all my data and allow them to attempt recovery and send the new drive with the data back to me or find some way to back up my data prior to any further action on Seagate's part, and then send the damaged drive to them for replacement.

  
  

  I told them that I don't find these options acceptable, as the first option presents even greater risks to my data and my privacy given my previous experience with them, and the second option defeats the purpose of getting the damaged drive replaced in the first place, as I would have to purchase a replacement to do so. 

  
  

  Additionally, when I brought up concerns of further loss of data if I were to send them my drive as-is, I was informed that *************** always stores the original device for 30 days in case anything were to happen," but that point is effectively nullified by their previous statement that "Typical turnaround time is up to 30 business days, depending on the drives condition."
  
  

  I was informed these were the only options I would receive, and since then have received several e-mails repeatedly asking which option I choose.
  
  

  Thank you,
  

  ***** *******

  Business Response

  Date: 10/23/2025

  Mr. ******* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has offered a resolution to the problem within our available warranty and replacement policies. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/29/2025

  I was unable to respond within five days due to an Internet outage. However, I received a response from Seagate offering that I take on another expensive option for replacement, yet again pushing the cost of their failures onto me, the customer. I responded today that I couldn't afford the options their offering me. I didn't mention that I don't feel I should be forced to subsidize their failures, though it's true. However, three hours after I sent that message, I got a response that the ticket was closed due to inactivity. Attached are screenshots of this with timestamps.
  
  
  I no longer wish to continue. My case is unresolved, but Seagate has been untrustworthy and attempted to silence me at every avenue. From their initial carelessness resulting in me receiving damaged equipment, to making multiple attempts to force me to pay extra for said careless actions, to their blatant abuse of the BBB systems to limit my ability to respond, now to their closing the ticket as inactive immediately after receiving a response, this has been an issue of corporate greed and customer abuse from the beginning and it's clear they have no intention of making right.
  
  Thank you for your time.
  

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back a external hard drive on in Sept. around the 3 or 4tth not exactly sure what day.They did not have the product long and sent it back. They where suppose to have change it for another one instead. They didn't do anything but sent it back and in worse condition then it was before. Now they are wanting me to send them all kinds of pictures of the item and the pictures wont show them what condition it is in the asked for a picture of the label which i sent them then they wanted it again. This is just outright stupid it is under their warranty but they are refusing to do anything but waste the time before the warranty is out. Something need to be done about this.

  Business Response

  Date: 10/10/2025

  Mr. ***** **** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ***** **** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/13/2025

  Since my complaint the company had me resend the hard drive and said they where looming into it so hopefully this time the will do what they where suppose to have the first time.  But will keep you updated.

  Business Response

  Date: 10/14/2025

  Hi @Shyan S,
  In response to the customer's warranty rejection:
  ********************** has reviewed the case and determined that the rejection was based on the absence of a label on the internal drive. This condition is considered tampering and, as such, voids the warranty, making the product ineligible for replacement.
  To ensure transparency, the customer was provided with a link to the ********************** Warranty Void Checklist, which outlines the applicable policy details.
  Based on these findings, Seagate considers the matter closed and will not be honoring the warranty.
  Please help close on our end.
  Best regards,
  Markita 

  Customer Answer

  Date: 10/14/2025

  good morning I just recived a email from the company saying that there was not label on the the hard drive and since it wasn't one that  it voided the warranty.  I know when I sent it in that it had a label I still have the picture on my camera of the with the p/n number and everything that i sent to them they are just flat out refusing to do their job .  I don't know what I should do at this point.

  Customer Answer

  Date: 10/14/2025

  i have gave them what they wanted the hard drive does have a label on it and the label it came with thsy are just not doing what they are suppose to i still have the picture of the hard drive with the info on it before i sent it in thankfully

  Customer Answer

  Date: 10/14/2025

   i have sent u this hard drive in they are just flat out refusing to do their job they need to either replace it like they where suppose to have the first time.  In the photo it is clear that it has what it need but they are doing what ever they can to get out of sending a new one like they where suppose to have in the first place

  Customer Answer

  Date: 10/14/2025

  I want to apogize i sent the message with something a little bad to them but im just fed up with the situation that i am just going to have to eat the lose on this i will no longer buy from them ****** learned 

• Initial Complaint

  Date:09/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a warranty claim with this business for a product that is still covered under their 5 year warranty for hard drives. Their website has been broken for over a year. Every attempt I've made to file the warranty claim, the website has not worked. You cannot reach their customer service either, because the support chats are down. When you attempt to file a warranty claim, it says you can't login because the service is down. I cannot get on the phone with anyone who will help me with this. I cannot get Seagate to honor their warranty due to a lack of any accessible route for processing this warranty.I have attempted to use different browsers, and different devices entirely, to access this site. It never works.

  Business Response

  Date: 09/26/2025

  Mr. *********** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has attempted to reach Mr. *********** on several occasions with no response. Additionally, Seagate has shared contact information in case of any future inquiries. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 09/30/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  Seagate did contact me and I did respond via their customer service email. I informed them of my specific situation to which the customer service representative ignored the details and continued to request I back up my data to replace the drive. In my situation, the power supply they provided failed and I was requesting assistance replacing it. On their warranty website you can not request this. When I tried to send another response via the email chain I got an automated response stating the email is not monitored.

  Their website containing the support chat services is still down several weeks later so I cannot respond. I am not available to take phone calls.

  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 10/02/2025

  Seagate has made another attempt to reach to Mr. *********** to support him. Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is fairly simply. On 12/17/2021, I ordered 3 Seagate Exos X18 18TB hard drives. These enterprise hard drives ship with a 5 year warranty. I purchased them on ******, which, not only was an authorized venue to purchase them, but I followed the link provided on Seagate's website to the product page. When I received them, I used Seagate's own warranty validator and checked the SNs I received to confirm they had a warranty. They validated as having a warranty in the **, which is valid until February 2027. Today one of the hard drives faulted and since they were in warranty, I proceeded to file a claim. Now they are claiming that the warranty is only valid in ******, that the drives were purchased in ******, and despite providing proof of purchase, that the seller was unauthorized, despite them having been directly linked on Seagate's own website. They are using every using every excuse under the sun to deny me the warranty they are legally required to provide, since they sold the drives with a 5 year *********** resolution I am seeking is to be either credited the value of a Seagate Exos X18 18TB, or that Seagate honors the warranty and issues me a replacement drive.

  Business Response

  Date: 09/19/2025

  Mr. ***** contacted the Better Business Bureau because he had an issue with
  his Seagate product. Seagate and Mr. ***** have agreed to a
  resolution of the issue and he has been provided with Seagates contact
  information in case there are any future issues. Seagate values its customers
  and regrets any inconvenience this issue may have caused. Seagate considers
  this issue closed.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am communication with **** *. from the corporate response team and he has been very helpful in explaining my circumstances, how it came to happen, and how to avoid it going forward.  He is going to provide a warranty replacement drive and will be keeping in touch with him throughout the process.

  
  I have attached screenshots for documentation.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Seagate 20 TB external "Expansion" hard drive which began failing from the first day I had it. Due to problems with previous Seagate external drives, I really don't want another. However, Seagate will only replace with the same thing instead of giving the customer options. Too add insult to injury, the replacement is a refurbished version which they have shipped out at this point. I paid for new, not refurbished. Also, I had to pay $23.61 (in addition to the $280.33 of the original purchase bringing the total financial resolution to $303.94) to ship the failed drive back to them. In basic terms, the customer pays for their failures. After taking all this into consideration, I want the total cost refunded. They can provide a prepaid shipping label to send the replacement back. At this point, I have no intention of purchasing any more Seagate products as their idea of customer service serves only **********************.

  Business Response

  Date: 09/12/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate offered to replace the drive based on the warranty policy, but he declined the offer. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.