Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• Headquarters Location

  

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Government Solutions

  13800 Coppermine Rd Ste 321 & 351 Herndon, VA 20171

• 

  Seagate Technology

  7725 W Reno Ave Ste 334 Oklahoma City, OK 73127-5200

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Seagate products for many years.... this particular external 18Tb hard drive is showing signs of failure. although I have many that are now going on REMOVEDparticular is going to fail soon. This is the biggest hard drive I have with lots of important and sensitive date. Some that can't be replaced.. so I contacted Seagate only to find out they are very strict on their 2 year warranty. Even asking for a goodwill replacement I was abruptly turned down. For a HD to fail in such a short period of time something was missed during quality control and was released to the public. I think they should be aware that the public won't just sit by quietly and should be accountable.

  Business Response

  Date: 10/23/2026

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• Initial Complaint

  Date:10/06/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Seagate hard drive and it is under warranty. I have the receipt of purchase and they (Seagate) claim it should have not been sold to me and will not help with the warranty claim.Purchase was for 12tb Hard Drive in February 2025.

  Business Response

  Date: 10/14/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to his Seagate product. Seagate reviewed the matter and communicated directly with Mr. REMOVEDproviding clarification and education regarding their device warranty. REMOVEDaddressed the customer's concerns, answered his questions, and provided the appropriate information regarding Seagate's position. Contact information has also been provided should he require any additional assistance in the future. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered and complete.

• Initial Complaint

  Date:10/06/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 12TB IronWolf Pro HDD in July 2026. The warranty was active until September 2031. The drive never worked. I initiated a warranty claim and paid $15 to ship the drive myself. I received the same drive back with no notes other than "unreplaced." An online agent via chat informed me they "found damage" -- didn't say what kind of damage or where. The drive has no signs of physical damage. It never worked. The warranty date has since been changed to expired.

  Business Response

  Date: 10/08/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to his Seagate product. Seagate reviewed the matter and communicated directly with Mr. REMOVEDproviding clarification and education regarding the issues raised. Seagate addressed the customer's concerns, answered his questions, and provided the appropriate information regarding Seagate's position. Contact information has also been provided should he require any additional assistance in the future. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered and complete.

  Customer Answer

  Date: 10/08/2026

   
  Complaint: 25356664
  
  I am rejecting this response because:
  

  They didn't answer any questions or provide a legitimate response. They told me it was my fault and moved on. Their claim is the device was damaged which caused the issue with functionality. The device did not function immediately after taking it out of the box, when the only way it could have been damaged was during manufacturing or shipping to my house. I didn't take any photos of the device prior to shipping because I wasn't aware I needed to collect forensics to get a company to honor their warranty.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/12/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to his Seagate product. Seagate reviewed the matter and communicated directly with Mr. REMOVEDproviding clarification and education regarding the issues raised. Seagate addressed the customer's concerns, answered his questions, and provided the appropriate information regarding Seagate's position. Contact information has also been provided should he require any additional assistance in the future. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered and complete.

  Customer Answer

  Date: 10/12/2026

   
  Complaint: 25356664
  
  I am rejecting this response because:
  

  Turns out I do have a photo of the drive prior to my warranty return and there is no damage in the lower corner as there was when it was returned to me. I maintain that the drive was damaged by Seagate in an effort to avoid a warranty replacement.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/16/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to his Seagate product. Seagate reviewed the matter and communicated directly with Mr. REMOVEDproviding clarification and education regarding the issues raised. Seagate addressed the customer's concerns, answered his questions, and provided the appropriate information regarding Seagate's position. Contact information has also been provided should he require any additional assistance in the future. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered and complete.

  Customer Answer

  Date: 10/16/2026

   
  Complaint: 25356664
  
  I am rejecting this response because:
  

  Seagate continues to refuse to stand behind their warranty or services and has instead shifted responsibility for the issue to a third party or the customer.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/05/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have inquired to Seagate to update my warranty status with a copy of my REMOVEDreceipt. After my conversation, Dhanush was very helpful in clarifying the situation. Based on Seagate's internal policies, any warranty for Seagate's products are based on the manufacturer's ship date. If you want to update the warranty time, it has to be done prior to the manufacturer's ship date. The agent has confirmed my purchase date was Aug 19, 2022 but according to Seagate's records, it was shipped to REMOVEDin June 16, 2020. So based on this information, this product was sitting in REMOVED's facility for 2 years before being sold to me. So when I purchased this, I only had 3 years of remaining warranty which I was unaware of when purchasing the REMOVEDgive further information about the product, it is a Seagate FIRECUDA 520 SSD 2000 GB (2 TB) Model number ZP2000GM3A002. My serial number is REMOVED. The case # when I spoke to the customer representative is #REMOVED. Attached: brochure of product which claims 5 years of warranty. Purchase receipt which contains purchase date of Aug 2022. Chat transcript associated with the case number.

  Business Response

  Date: 10/08/2026

  Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. REMOVEDhas agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 10/08/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. They have corrected my warranty date and have taken steps to initiate a REMOVEDfor my product. It should not take a complaint to get to this level, but nevertheless they were able to make it right. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/03/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2024, I sent a Seagate drive in for warranty replacement under case REMOVED. Seagate classified the drive as scrap, calling it a fraudulent drive. They refused replacement, refused to return the drive, and closed the case without explaining the specific finding despite my repeated requests. I asked twice what made the drive fraudulent and received no supporting evidence.I bought the drive on REMOVED. If it was counterfeit, the seller is at fault, but Seagate destroyed the drive without documenting their determination, which removed any chance I had to dispute the finding or seek recourse from the seller. I continued following up through August 2025 and received only auto replies. I understand this is outside the usual 12 month window and I am asking for an exception given the unanswered follow ups.I am requesting the inspection findings for case REMOVED, the specific reason for rejection, confirmation of what happened to my drive, and the warranty policy in effect in June 2024 that authorized Seagate to keep it. If the determination was mistaken, I want an equivalent replacement or reimbursement of what I paid. I prefer to be contacted by email at REMOVED

  Business Response

  Date: 10/13/2026

  Ms. REMOVEDcontacted the Better Business Bureau regarding concerns with her Seagate product. Seagate reviewed the matter and made multiple attempts to contact the customer but was unable to establish communication. Seagate remains available to assist should the customer contact us in the future. REMOVEDvalues its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter closed.

  Customer Answer

  Date: 10/18/2026

  I reject this response. Seagate has given me more time to provide the information they requested, and I will send it once I have it together. Please keep this complaint open.

  Business Response

  Date: 10/20/2026

  Seagate has made multiple attempts to contact the customer and continue review of the concerns raised in the complaint. As part of this review, Seagate requested supporting documentation, including photographs of the drive, proof of purchase, and the original RMA information. To date, the requested information has not been provided.
  Seagate remains willing to review any information the customer can provide and has continued efforts to obtain an update regarding the status of the requested documentation. The customer recently rejected REMOVED's REMOVEDresponse; however, no additional details or requested documentation have been received in connection with that rejection.
  At this time, Seagate is unable to proceed further with its review without additional information from the customer. Should the customer provide the requested documentation, Seagate will review the materials and determine whether any further information may be available regarding the prior warranty evaluation.
  Seagate values its customers and regrets any inconvenience this matter may have caused. As no response or supporting documentation has been received despite multiple follow-up attempts, Seagate considers this matter closed unless additional information is provided by the customer.
  

• Initial Complaint

  Date:09/22/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I request reconsideration of Seagates warranty denial for my 24 TB external drive.Model: STKP24000400 External serial: NT17QSMB Internal model/serial: REMOVED/ ZXA0J7P6 Part no.: 3Y7103-003 Purchased from REMOVEDin Montral on Dec. 17, 2025, for $379.64 including tax.The drive failed on Sept 20th, 2026, after 9 months of normal use. At about 6:00 a.m., it stopped appearing on my computer despite being powered and connected. Seagate was unavailable, and Best Buy provided no representative.After the failure, I removed the internal drive solely to determine whether the enclosure or drive had failed. I did not modify, repair, damage, or substitute any component. The same drive remains identified by its model, serial, and part numbers and can be reinstalled. Photos are REMOVEDapproximately 11:00 p.m., Seagate denied my claim because the enclosure had been opened. The drive had already failed; removal did not cause or contribute to the failure.Please identify the exact warranty provision relied upon, the damage or alteration alleged, and the technical basis for claiming that post-failure removal caused the REMOVEDthe extent applicable, I object to a blanket denial under the REMOVEDMagnusonMoss Warranty Act, 15 REMOVEDC. 2302(c), and 16 C.F.R. REMOVED, based solely on removing a warranty seal, sticker, or enclosure. Please evaluate the actual failure cause.I also assert my rights under REMOVEDlegal warranty, including sections 37 and 38 of the Consumer Protection Act. The product was not usable for a reasonable time and no longer serves its purpose. I request no-cost repair or replacement, including covered data recovery.I was told an approved repair would occur in REMOVED. Please provide the REMOVED, shipping/customs instructions, and confirm who pays authorized shipping costs.If the denial stands, please provide written reasons, an inspection report, and supervisor escalation.Regards

  Business Response

  Date: 09/28/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding a warranty claim for his Seagate product. Seagate reviewed the matter and provided a detailed response outlining the warranty terms applicable to the product,including the warranty provision regarding unauthorized modification of the original product configuration. Seagate has communicated its final warranty determination directly to Mr. REMOVEDand provided contact information should he have any additional questions. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter closed.

  Customer Answer

  Date: 09/29/2026

   
  Complaint: 25306069
  
  I am rejecting this response because:

  I understand that Seagate is applying the exclusion automatically, without alleging or demonstrating that removing the enclosure caused or contributed to the failure. The drive had already stopped functioning before removal, and the removal was solely diagnostic. I disagree that Seagates voluntary Limited Warranty determines or extinguishes my separate rights under Qubecs Consumer Protection Act.

  I purchased the complete product from REMOVEDin REMOVED, Qubec, for personal use. I reserve all rights against Seagate and the retailer under sections 37, 38, 53, and 54 of the Act, including the legal warranties of fitness, reasonable durability, and quality.

  I do not accept Seagates determination, and this response is not a waiver of any rights or remedies.

  
  Sincerely

  
  

  Business Response

  Date: 09/30/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding a warranty claim for his Seagate product. Seagate reviewed the matter and provided a detailed response outlining the warranty terms applicable to the product,including the warranty provision regarding unauthorized modification of the original product configuration. Seagate has communicated its final warranty determination directly to Mr. REMOVEDand provided contact information should he have any additional questions. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter closed.

  Customer Answer

  Date: 10/01/2026

   
  Complaint: 25306069
  
  I am rejecting this response because:

  I did not modify the product. I merely removed the drive from the enclosure to test it since it failed.

  Seagate used a blanket statement to deny warranty that is owed.

  A hard drive failure after 9 months is completely unacceptable.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/18/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a Seagate IronWolf Pro 20TB hard drive (Model ST20000NT001) from Best Buy in 2025. The drive failed and I initiated an RMA with Seagate. I shipped the faulty drive to Seagate on August 31, 2026, at my own expense ($43 including insurance).On 09/17/2026, I received the drive back. Same serial number as the one I sent (SN: REMOVEDwith visible physical damage on the casing that was not present when I shipped it. The drive does not power on and shows no LED activity in any bay of my enclosure, confirmed by testing it in a known-working bay alongside a functioning drive.When I contacted Seagate support (Case CC0000313612, RMA IR60500056), I was told the REMOVEDwas rejected due to "physical damage" found during their warehouse inspection, and the original drive was returned to me instead of being replaced. I asked for photo evidence of the damage to support a shipping insurance claim. A supervisor (REMOVED) sent a follow-up email on 09/17/2026 stating an inspection photo was attached, but no photo was included. I replied asking for it to be resent, but the reply address was an unmonitored "do-not-reply" inbox.Seagate has denied my warranty claim based on evidence they have not actually provided, despite multiple requests through chat support and email. I am unable to pursue a shipping damage claim with the courier without this documentation, and I have received no working replacement for a drive that failed and was returned to me damaged and non-functional.I am requesting Seagate either honor the warranty replacement or provide the promised inspection photo, especially the damaged box so I can pursue a courier claim.

  Business Response

  Date: 09/21/2026

  Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. REMOVEDhave agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 09/22/2026

   
  Complaint: 25291678
  
  I am rejecting this response because: Seagate has committed to a resolution and issued RMA IR60508282 with a written commitment to replace the drive. However, I have not yet received the replacement, so I cannot confirm this is resolved.

  I am rejecting only to keep the complaint open until the drive arrives and is verified working, at which point I will update this complaint as resolved, as I only have 5 days to respond to this and I just shipped the defective drive out this morning (09/22/2026).

  
  
  Thank You,
  REMOVED

  Business Response

  Date: 09/28/2026

  Mr. REMOVEDcontacted the Better Business Bureau because he had an issue with his Seagate product.Seagate and Mr. REMOVEDhave agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 10/01/2026

  Better Business Bureau:

  I received my replacement drive today and everything appears to be ok. Thank you to REMOVEDfor taking care of everything for me. I really do appreciate it
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:09/16/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product: 20TB IronWolf Pro (ST20000NT001) | SN: ZYDHGGTW RMA: IR60494141 | Case: CC0000302920 Purchase: 4/13/2026 ($650.00, Replacement Value: $899.00)Desired Resolution: Full warranty replacement unit or full replacement reimbursement ($899.00).Complaint Details:Filing against Seagate Technology LLC for bad-faith warranty denial of a 20TB REMOVEDdrive under a 5-year warranty.Silent PCB Failure vs. Visual Screening: Four months post-purchase, the drive suffered a total electronic failure (silent PCB/controller power loss), completely losing host bus detection. Upon RMA return, Seagate performed an optical scan, spotted a minor corner casing dent, and issued an immediate warranty rejection without bench testing. REMOVEDfailure and physical impact are distinct failure modes. Seagate refused to test board voltage or S.M.A.R.T. logs, using a visual flaw to auto-reject the drive without proving cause of death.Refusal of Technical Remedies: Seagates Corporate Response Team refused all diagnostic or service pathways, offering no bench testing, no out-of-warranty board repair options, and no goodwill replacement vouchers for a 4-month-old unit.Missing Carrier REMOVEDof Custody: Seagate claims the drive arrived damaged but failed to log an incoming carrier damage exception with REMOVEDat intake or notify me upon receipt. They shipped the drive back weeks later, destroying my ability to file a timely carrier claim. A continuous 7-minute unboxing video proves the dent was present upon return from Seagate, with zero dock proof that damage occurred prior to arrival.Summary: Seagate uses automated visual screening as a bad-faith barrier to evade 5-year warranty obligations, forcing customers to absorb an $800+ replacement loss without testing the underlying electronic failure.

  Business Response

  Date: 09/25/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reviewed the matter with Mr. REMOVEDprovided clarification regarding the concerns raised, and answered all questions related to the case. The customer has been provided with REMOVED's contact information should any future assistance be required. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 09/25/2026

   
  Complaint: 25286745
  
  I am rejecting this response because:
  
  Seagates response as entirely unsatisfactory.
  Seagates statement claiming they "answered all questions" and "consider this issue answered" completely glosses over the underlying technical failure and bad-faith warranty denial.
  
  Failure to Perform Diagnostics: Seagate refused to perform basic electronic bench testing, PCB voltage checks, or S.M.A.R.T. log diagnostics on a 4-month-old $650+ enterprise drive that suffered a total power failure. Instead, they relied solely on a superficial visual intake screening to automatically reject warranty service.
  
  Rejection of Fair Compromises: In an attempt to reach an amicable resolution, I formally offered multiple pragmatic settlement pathsincluding paying an out-of-warranty fee to repair/refurbish the drive or accepting a partial credit. Seagate explicitly rejected every settlement option, confirming they offer zero repair or remedy pathways for enterprise hardware.
  
  Deprivation of Carrier Recourse: Seagate held the drive in their possession until after the strict 14-day carrier shipping damage claim window expired, depriving me of seeking recourse through the courier.
  Seagate uses visual intake guidelines as a loophole to evade 5-year enterprise warranty obligations on failed hardware. Because Seagate refuses to test the drive, offer service remedies, or resolve this matter in good faith, this dispute remains unresolved.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 10/01/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding concerns related to his Seagate product. Seagate reviewed the matter and communicated directly with Mr. REMOVEDproviding clarification and education regarding the warranty replacement process. Seagate addressed the customer's concerns and answered his questions. Contact information has also been provided should he require any additional assistance in the future. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this matter answered and complete.

  Customer Answer

  Date: 10/01/2026

   
  Complaint: 25286745
  
  I am rejecting this response because:
  
  I do not accept Seagates response. Seagate has not resolved the underlying issue, nor have they provided a satisfactory solution regarding the product warranty and replacement process. Simply reiterating internal policies does not address or resolve the customer service breakdown experienced. The matter remains unresolved from the consumer's perspective. They have not proven I dented the hard drive nor given me any evidence that could have been provided to the carrier to file a claim (which would only cover $100 on a nearly $1000 drive). They also wouldn't offer testing of their failed electronics regardless of a dent that I never put in it. Washing their hands 100% of any responsibility is completely unacceptable.

• Initial Complaint

  Date:09/11/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a drive from Seagate advertised as a 7200 rpm drive. I thought that maybe it was an issue with windows that was causing my slow speeds but it turns out after testing the drive it is only running at 5400 rpm and I only have 1/5th the advertised transfer rate. During this test the drive decided to completely stop working at all. I can't even begin to describe the countless hours of frustration and confusion this caused when the slowness of this drive would interfere with my work. I also bought an external drive from them around the same time that never worked. I sent it in for a replacement and the replacement also did not work.I never got help past that because they refused to believe that I was not trying to scam them. I have since tried multiple times over the years to get this resolved with no dice. I want a working drive.I don't care how fast.I don't care how big as long as it's at least 1TB.I invested more than 300 dollars into this company to try and get something to store my files on and I have nothing to show for it aside from multiple visits to healthcare facilities for stress related complications. I lost all my personal work and data. More than a year of my life lost. The support website can't find my serial number. The guy I chatted with on the support site said he had no power to do anything. I tried to get a refund for the external drive and was refused and made to accept a replacement instead but when that replacement did not work I was told I was out of luck. I was under the impression that when I spent over a hundred dollars on a storage device that I would get a useable storage device. How am I supposed to have any trust or confidence when I go to buy something if the company is allowed to simply just not hold up their end of the deal and keep my REMOVEDis this not theft or fraud?

  Business Response

  Date: 09/22/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to REMOVEDtimes through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue closed.
   

• Initial Complaint

  Date:08/14/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, 2026, I contacted Seagate about a failed Exos M 32TB drive (SN K1S0BPXC). Agent REMOVEDverified the drive was under warranty and approved an REMOVED(case CC0000283027, order IR60483578) based on submitted diagnostics (FARM logs showing a single-head failure) before the drive was physically received. REMOVEDstated Seagate's process in writing: failed drives are checked only for tampering, and if none is found, scrapped and replaced with a factory-certified unit the original is never returned to the customer. I shipped the drive back per REMOVED's instructions. On Aug 12, 2026, the "replacement" arrived it was the identical original drive (same serial), confirmed by matching FARM/SMART data down to the same head-14 defect and error log, with power-on hours advanced only ~30 hours (shelf time, not repair or use). That same day, per the attached chat transcript, I learned with no prior notice that Seagate had rejected the REMOVEDciting "tampering/dents," with no receiving-inspection photo provided. Seagate's own published Void Warranty Criteria document (still live on REMOVED) lists minor dents as an acceptable condition, not grounds for denial. On Aug 14, 2026 (attached), I sent a follow-up demanding Seagate honor the original approval and asking Seagate to (1) classify the dent under its own published criteria and (2) produce its receiving-inspection photos. Seagate denied the claim again without answering either question. Requested resolution: Honor the approved REMOVED(CC0000283027 / IR60483578) and provide a genuine replacement Seagate Exos 32TB (or equivalent recertified) drive, per the terms already approved 2026-07-20.

  Business Response

  Date: 08/21/2026

  Mr. REMOVEDcontacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. REMOVEDare working to reach an agreement to resolve the matter, and a resolution has been provided. Additionally, Seagate has shared contact information should any future issues arise. Seagate values its customers and regrets any inconvenience this situation may have caused. Seagate considers this issue answered.