Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1915 NE Stucki Ave Ste 400 Beaverton, OR 97006-6938

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Technology

  7725 W Reno Ave Ste 325 Oklahoma City, OK 73127-9802

• 

  TCO Design Center

  7801 Computer Ave Minneapolis, MN 55435-5489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 Xtremkey devices (128 GB, USB 3.0) from Seagate. Three of the devices work fine. The other two were broken out of the box and incorrectly show has DVD drives with 0 space on the computer.

  Business Response

  Date: 11/07/2025

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 11/07/2025

   
  Complaint: 24119576
  
  I am rejecting this response because:
  
  I didn't agree with a resolution.  They said it was out of warrantee,  but it was broken straight out of the box.  Never used. Not great for a ruggedized thumb drive.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 11/10/2025

  
  Hey Team,
  
   
  
  I took over this BBB today and have already spoken with the customer.
  
   
  
  
  Thanks,

  Customer Answer

  Date: 11/10/2025

   
  Complaint: 24119576
  
  I am rejecting this response because:
  
  This isn't even a response to me...  Its an internal conversation at SEAGATE...
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction Sun, Oct 12, 11:44AM MST Amount paid $1,123.43 USD (paid via credit card through Seagates online store using Apple Pay)What the business committed to provide Seagate committed to deliver a new Seagate product (ordered directly from the Seagate Store) to my designated shipping address in ******, ********. The purchase confirmation reflected my name and intended delivery address; I expected a sealed, working product delivered securely to that address.Nature of the dispute Apple Pay autofilled an outdated Denver address even though I manually entered my correct ******* CO address.I notified Seagate via email within minutes of ordering, and was able to reach a representative via their chat when it became available roughly 12 hours later - both before any shipping label was created - asking them to correct the address. They refused, saying the address could not be changed until *** had possession. Once *** picked up the package, I immediately attempted a delivery change; *** locked me out and stated only the shipper could authorize any change.Despite multiple written and chat communications (and a formal demand sent to Seagate executives and ***), Seagate failed to contact *** or recall the package. *** has now delivered the $1,200 item to the wrong address. I have been left without the product or refund and with no meaningful email communicationonly chat transcripts on Seagates site.Has the business tried to resolve the problem?Seagate claims the matter was escalated, but there has been no direct follow-up, email confirmation, refund, or replacement. *** confirmed they were never given reroute authorization from Seagate.

  Business Response

  Date: 10/23/2025

  
  Mr. ***** contacted the Better Business Bureau regarding an order placed with Seagate, in which an incorrect shipping address was entered during the ordering process. Seagate informed Mr. ***** that, due to system limitations, changes to an order cannot be made once it has been submitted. An alternative resolution was offered to address the matter.
  Seagate is committed to prompt order processing and delivery, which inherently limits the window during which an order may be modified or canceled. We value our customers and regret any inconvenience this situation may have caused.  Based on the information provided and the resolution offered, Seagate considers this matter closed.
  

  Customer Answer

  Date: 10/23/2025

   
  Complaint: 24026413
  
  I am rejecting this response because:
  
  Despite Seagate's claims, no resolution was ever offered. I was promised escalation and to be contacted via email, but have yet to have any communications from Seagate at all that did not come in the form of me prompting an automated chat bot on their website. 
  
  I submit again several timestamped copies of the entirety of my communications with Seagate, along with screenshots of relevant portions, emails I sent to Seagate, receipts, etc. The evidence clearly shows that, by Seagate's own admission, they were aware of the issue hours before shipping labels were even created with ***** but REFUSED to attempt any remedy. They instructed me that I would be able to remedy with **** all whilst knowing they had instructed *** that only they could make changes to shipments. *** confirmed this multiple times - after escalating it to highest levels internally. Their hands were tied. Seagate simply refused to respond to either party or make any attempt remedy the situation. 
  
  Evidence also clearly shows I attempted remedy via email within 10 minutes of placing the order. It was another 12 hours before seagate support chat was available - based on the operating hours clearly stated on their website. Our chat logs clearly begins as soon as those hours began the next day.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 10/27/2025

  As previously stated, due to the expedited nature of the Seagate order fulfillment process, changes could not be made to Mr. ****** shipping address.  Shipping label creation is the final step in the order fulfillment process and any opportunity to make order changes had already been surpassed.  Seagate **************** is offered only via live messaging and any email submitted to Seagate requesting assistance did not reach the support team.  It is unfortunate that Mr. ***** has been negatively affected by this situation as we value our customers and regret any inconvenience this situation may have caused.  Based on the information provided and reviewed, Seagate considers this matter closed. 

  Customer Answer

  Date: 10/31/2025

   
  Complaint: 24026413
  
  I am rejecting this response because:
  
  

  Seagates response is factually and procedurally incorrect, and it does not resolve the complaint.

  Here are the relevant facts:
  
  I notified Seagate of the incorrect address well before shipment.
  
  I immediately used Seagates live chat system over 12 hours before a shipping label was created to supply the correct address ********** *****), but it was unavailable until the next weekday. 

  Seagates own timeline and *** / chat records clearly show the shipping label was not created until many hours after I was eventually able to contact their support.

  Seagate explicitly refused to correct the address, stating that no changes could be made until *** receives the package.
  This was not a technical impossibilityit was a policy decision that prevented timely correction despite clear notice and proof of purchase.

  *** has confirmed that only the shipper (Seagate) can file a claim or initiate an address correction.
  When I attempted to file a claim myself, ***s system rejected it with the message Sender has restricted claims for this package. Please reach out to them directly [***:E022].

  Seagates claim that my email did not reach support is irrelevant.
  Seagates own live-chat transcript (attached) shows full communication, escalation, and confirmation that the address could not be changedeven though the order had not yet shipped.
  Seagates conduct violates basic consumer-protection standards.
  I gave timely notice, followed every instruction, and Seagate ignored repeated opportunities to intervene.
  The result was a $1,200 product delivered to the wrong address, which Seagate refuses to recover, refund, or replace.
  
  Requested resolution:
  
  Seagate must immediately (a) file a claim with *** for the misdelivery or (b) issue a full refund or replacement to my correct address. If Seagate maintains that this matter is closed, I will proceed with the Colorado Attorney General, FTC, and credit-card dispute already underway.
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/04/2025

  Hi @Shyan S,
  
  ***** has replied twice on this one. We will not be making any exceptions for this customer. The customer admittedly entered an incorrect shipping address when placing an order and contacted support to change it. Shipping label creation is the final step in the order fulfillment process and any opportunity to make order changes has already been surpassed. The shipping address could not be updated therefore the package went to his old address.
  
  Please note that Seagate considers this matter as closed.  Can you please close as answered.
  
  Thanks for your help.
  
  Regards,
  

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an external hard drive from them. It was shipped to me unprotected, loose in a box. I attempted to contact them regarding this, but the only solution provided was ship them the drive with all my data, enabling an extreme violation of my privacy, and wait for them to provide a replacement sent via the same means. It's now less than a year later and I've experienced irrecoverable data loss due to the damaged drive they sent me.

  Business Response

  Date: 10/10/2025

  Mr. ******* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ******* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/22/2025

  Hello ****** *.,
  
  

  I am writing in regards to my complaint about Seagate Technology. I was previously unable to respond as Seagate initially responded to you prior to receiving any type of agreement or confirmation from me, with my initial receipt of the message on 10/12 also occurring before any agreement had been reached. In fact, their very second message contained this excerpt:
  
  "To move forward, please reply with I accept to confirm your agreement. Once received, I will personally ensure the process is initiated immediately and will oversee every step until resolution.

   

  "Additionally, since we are already in communication to resolve the situation I will reply to the BBB with a positive outcome, don't worry, this will not close the case with us, only the BBB, I will continue to communicate with you and to proceed with the replacement or data recovery if you need it."

  
  

  At this point and until pressed later, they were mildly unclear about what they were presenting me with. It was several messages before I fully understood I was being presented with the options to send them my drive as-is with all my data and allow them to attempt recovery and send the new drive with the data back to me or find some way to back up my data prior to any further action on Seagate's part, and then send the damaged drive to them for replacement.

  
  

  I told them that I don't find these options acceptable, as the first option presents even greater risks to my data and my privacy given my previous experience with them, and the second option defeats the purpose of getting the damaged drive replaced in the first place, as I would have to purchase a replacement to do so. 

  
  

  Additionally, when I brought up concerns of further loss of data if I were to send them my drive as-is, I was informed that *************** always stores the original device for 30 days in case anything were to happen," but that point is effectively nullified by their previous statement that "Typical turnaround time is up to 30 business days, depending on the drives condition."
  
  

  I was informed these were the only options I would receive, and since then have received several e-mails repeatedly asking which option I choose.
  
  

  Thank you,
  

  ***** *******

  Business Response

  Date: 10/23/2025

  Mr. ******* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has offered a resolution to the problem within our available warranty and replacement policies. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/29/2025

  I was unable to respond within five days due to an Internet outage. However, I received a response from Seagate offering that I take on another expensive option for replacement, yet again pushing the cost of their failures onto me, the customer. I responded today that I couldn't afford the options their offering me. I didn't mention that I don't feel I should be forced to subsidize their failures, though it's true. However, three hours after I sent that message, I got a response that the ticket was closed due to inactivity. Attached are screenshots of this with timestamps.
  
  
  I no longer wish to continue. My case is unresolved, but Seagate has been untrustworthy and attempted to silence me at every avenue. From their initial carelessness resulting in me receiving damaged equipment, to making multiple attempts to force me to pay extra for said careless actions, to their blatant abuse of the BBB systems to limit my ability to respond, now to their closing the ticket as inactive immediately after receiving a response, this has been an issue of corporate greed and customer abuse from the beginning and it's clear they have no intention of making right.
  
  Thank you for your time.
  

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent back a external hard drive on in Sept. around the 3 or 4tth not exactly sure what day.They did not have the product long and sent it back. They where suppose to have change it for another one instead. They didn't do anything but sent it back and in worse condition then it was before. Now they are wanting me to send them all kinds of pictures of the item and the pictures wont show them what condition it is in the asked for a picture of the label which i sent them then they wanted it again. This is just outright stupid it is under their warranty but they are refusing to do anything but waste the time before the warranty is out. Something need to be done about this.

  Business Response

  Date: 10/10/2025

  Mr. ***** **** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ***** **** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 10/13/2025

  Since my complaint the company had me resend the hard drive and said they where looming into it so hopefully this time the will do what they where suppose to have the first time.  But will keep you updated.

  Business Response

  Date: 10/14/2025

  Hi @Shyan S,
  In response to the customer's warranty rejection:
  ********************** has reviewed the case and determined that the rejection was based on the absence of a label on the internal drive. This condition is considered tampering and, as such, voids the warranty, making the product ineligible for replacement.
  To ensure transparency, the customer was provided with a link to the ********************** Warranty Void Checklist, which outlines the applicable policy details.
  Based on these findings, Seagate considers the matter closed and will not be honoring the warranty.
  Please help close on our end.
  Best regards,
  Markita 

  Customer Answer

  Date: 10/14/2025

  good morning I just recived a email from the company saying that there was not label on the the hard drive and since it wasn't one that  it voided the warranty.  I know when I sent it in that it had a label I still have the picture on my camera of the with the p/n number and everything that i sent to them they are just flat out refusing to do their job .  I don't know what I should do at this point.

  Customer Answer

  Date: 10/14/2025

  i have gave them what they wanted the hard drive does have a label on it and the label it came with thsy are just not doing what they are suppose to i still have the picture of the hard drive with the info on it before i sent it in thankfully

  Customer Answer

  Date: 10/14/2025

   i have sent u this hard drive in they are just flat out refusing to do their job they need to either replace it like they where suppose to have the first time.  In the photo it is clear that it has what it need but they are doing what ever they can to get out of sending a new one like they where suppose to have in the first place

  Customer Answer

  Date: 10/14/2025

  I want to apogize i sent the message with something a little bad to them but im just fed up with the situation that i am just going to have to eat the lose on this i will no longer buy from them ****** learned 

• Initial Complaint

  Date:09/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need to file a warranty claim with this business for a product that is still covered under their 5 year warranty for hard drives. Their website has been broken for over a year. Every attempt I've made to file the warranty claim, the website has not worked. You cannot reach their customer service either, because the support chats are down. When you attempt to file a warranty claim, it says you can't login because the service is down. I cannot get on the phone with anyone who will help me with this. I cannot get Seagate to honor their warranty due to a lack of any accessible route for processing this warranty.I have attempted to use different browsers, and different devices entirely, to access this site. It never works.

  Business Response

  Date: 09/26/2025

  Mr. *********** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has attempted to reach Mr. *********** on several occasions with no response. Additionally, Seagate has shared contact information in case of any future inquiries. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 09/30/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  Seagate did contact me and I did respond via their customer service email. I informed them of my specific situation to which the customer service representative ignored the details and continued to request I back up my data to replace the drive. In my situation, the power supply they provided failed and I was requesting assistance replacing it. On their warranty website you can not request this. When I tried to send another response via the email chain I got an automated response stating the email is not monitored.

  Their website containing the support chat services is still down several weeks later so I cannot respond. I am not available to take phone calls.

  
  Sincerely,
  
  ******* ***********

  Business Response

  Date: 10/02/2025

  Seagate has made another attempt to reach to Mr. *********** to support him. Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:09/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue is fairly simply. On 12/17/2021, I ordered 3 Seagate Exos X18 18TB hard drives. These enterprise hard drives ship with a 5 year warranty. I purchased them on ******, which, not only was an authorized venue to purchase them, but I followed the link provided on Seagate's website to the product page. When I received them, I used Seagate's own warranty validator and checked the SNs I received to confirm they had a warranty. They validated as having a warranty in the **, which is valid until February 2027. Today one of the hard drives faulted and since they were in warranty, I proceeded to file a claim. Now they are claiming that the warranty is only valid in ******, that the drives were purchased in ******, and despite providing proof of purchase, that the seller was unauthorized, despite them having been directly linked on Seagate's own website. They are using every using every excuse under the sun to deny me the warranty they are legally required to provide, since they sold the drives with a 5 year *********** resolution I am seeking is to be either credited the value of a Seagate Exos X18 18TB, or that Seagate honors the warranty and issues me a replacement drive.

  Business Response

  Date: 09/19/2025

  Mr. ***** contacted the Better Business Bureau because he had an issue with
  his Seagate product. Seagate and Mr. ***** have agreed to a
  resolution of the issue and he has been provided with Seagates contact
  information in case there are any future issues. Seagate values its customers
  and regrets any inconvenience this issue may have caused. Seagate considers
  this issue closed.

  Customer Answer

  Date: 09/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I am communication with **** *. from the corporate response team and he has been very helpful in explaining my circumstances, how it came to happen, and how to avoid it going forward.  He is going to provide a warranty replacement drive and will be keeping in touch with him throughout the process.

  
  I have attached screenshots for documentation.
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:09/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new Seagate 20 TB external "Expansion" hard drive which began failing from the first day I had it. Due to problems with previous Seagate external drives, I really don't want another. However, Seagate will only replace with the same thing instead of giving the customer options. Too add insult to injury, the replacement is a refurbished version which they have shipped out at this point. I paid for new, not refurbished. Also, I had to pay $23.61 (in addition to the $280.33 of the original purchase bringing the total financial resolution to $303.94) to ship the failed drive back to them. In basic terms, the customer pays for their failures. After taking all this into consideration, I want the total cost refunded. They can provide a prepaid shipping label to send the replacement back. At this point, I have no intention of purchasing any more Seagate products as their idea of customer service serves only **********************.

  Business Response

  Date: 09/12/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate offered to replace the drive based on the warranty policy, but he declined the offer. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a hard drive from the Seagate brand that started to malfunction some time back. It would show up as a drive in the *************** section but not under the This PC section of File Explorer. I contacted a ***resentative and they asked that I follow some steps. However, after going through the process, the hard drive now doesnt even show up in the ***************. I have the full transcript of my interaction.I decided to give up after much frustration, however, I messaged again in the hopes that they could offer a solution. They suggested checking the inside to make sure there were no defects on the physical drive. Perhaps I might have misunderstood their intent, however, their ***ly to check the inside of the physical drive can only be interpreted in one way for me. I did this and saw nothing of note. I really wish I would have remembered to save the transcript for this interaction but alas I did not.I contacted yet another *** and they said they would be able to create a ticket so I can return it. However, I told them the truth and they said they could not help further as opening the drive was against warranty. I hope that people would understand the unfairness of the ************* thing I really, really want to emphasize is that the ***resentatives were nothing but kind, understanding and they were very keen on helping. They were proactive in their assistance but it feels like they must have had limited information on their end so I don't think they are to blame at all.

  Customer Answer

  Date: 09/05/2025

  The last name was missing from the original complaint I submitted. My full name is ****** ***. *** is my last name.

  Business Response

  Date: 09/09/2025

  Mr. *** contacted the Better Business Bureau regarding an issue with his Seagate product. After a thorough review, Seagate confirms that the warranty for the product expired on 02/15/2024. Additionally, our records indicate that the customer removed the drive enclosure, which voids the warranty. The customer was informed of our warranty policy, and Seagate did not advise or authorize the opening of the device. Therefore, ********************** considers this matter answered and will not be replacing the drive.

  Customer Answer

  Date: 09/09/2025

  I know no matter what I say won't matter, however, I feel that the response has gravely mischaracterized my actions and I can't just sit by while they do this. I don't want this to escalate, however, I need to say my piece too.
  I contacted the customer service line first in the hopes to help with a defect. I never suggested that they provide me a new drive. The *** brought up the warranty and I just asked if they can help which the kind *** did but unfortunately this made the situation much worse rather than help. Because of that, I contacted again and they suggested that I check the hardware which I did. 
  I came into this pretty much expecting it would be out of warranty which is why I asked for troubleshooting help each time. The reason I suggest a ***lacement or refund now is because the suggestions offered by the official Seagate team have made the drive unusable. The support team was genuinely very kind and they offered detailed explanations. However, it is a fact that the suggestions worsened the situation beyond ***air. I absolutely want to note their attentive and caring support though. I also appreciate their offer for help with file recovery. However, I said I was hoping to recover the personal files including medical documents and official school records without having it looked into. I said the same and did not just flat out refuse.
  My review on ****** for the product in question was five stars and was actually one of the highest rated on the page so I feel it resonated with a number of people. I mean this to say that my experience with the product was good but this has honestly soured my overall opinion of the brand.
  The Seagate team need not ***ly if not desired. I will not continue to message anyone on the Seagate team nor do I intend on bothering them by bringing up these issues again. Please consider this the end of my interaction with Seagate.

  Business Response

  Date: 09/11/2025

  I wanted to update you regarding the customer's response to our reply. Unfortunately, the customer has rejected our position; however, we remain firm on our stance regarding this matter.

  After a thorough review, Seagate has confirmed the following:

  • The warranty for the product expired on 02/15/2024.
  • Our records show that the customer removed the drive enclosure, which voids the warranty.
  • The customer was informed of our warranty policy, and Seagate did not advise or authorize the opening of the device.
  • As a gesture of goodwill, we previously offered the customer a complimentary data recovery attempt on 06/09/2025, despite the product being out of warranty. However, the customer declined this option, citing concerns about sensitive medical documents stored on the drive.

  For reference, the customer acknowledged their actions in one of their messages:

  "I'm really sorry but I remembered that I removed the casing so I'm left with everything but the case. I was hoping to see if there was a problem with the hardware. I'm sure this disqualifies me from the replacement. I'm truly sorry for the bother."

  
  

  Based on these facts, Seagate considers this matter resolved and will not be replacing the drive.

  Thank you for your understanding and getting this marked as answered on Seagate's end.

  
  

  Best regards,

  Markita 

  
  

  Customer Answer

  Date: 09/11/2025

  First, I'm not sure if you can say I agree with the newest response as much as I'm saying that this has been so stressful and taken so much time that this has to be the end. Since their stance is so clear, anything more would be useless. I'm sure it will be counted in their favor point-wise but I don't want to keep doing this. I do address the points they made below so that it doesn't mischaracterize my position. For my sake, I can just not purchase Seagate products anymore and discourage anyone else thinking of doing the same. That much is enough for me. I hope this will end this chapter and that this will be the last contact I have with anyone associated with Seagate.

  I addressed all of these points but I guess this requires repeating. I've addressed all of their points in previous rejections on BBB. I hope that the mischaracterization of the experience doesn't only tell one side. I fully understand that their stance is that they reject my claim and don't expect any communication with them will result in anything. I do not intend on contacting them further for this issue and simply want this recorded. I also don't want this to be a bother to any Seagate staff and would be fine if they decide not to respond.

  So first, the product was out of warranty, I've acknowledged and accepted this fact from the start. I asked for help with my drive through troubleshooting. But if I hadn't contacted the official Seagate team, the end result might have been different. This was why I tried continuing in this.

  To address the second and third point, I did do that but under the instruction of a Seagate representative. I wish I would have saved that chat but honestly, I didn't think I would have to go through a dispute like this. The reply that they picked out does not recount the other communication I've made with Seagate customer support where I explain that it was because I was doing it as suggested by a rep. ** is a live chat and, due to my nature, I often try to reply as fast as I can so that the other party isn't left waiting. And so, just because I didn't say so in this one message, it doesn't mean I never wrote it because I did. The lines they picked out might have been the last communication I made, however, the more I thought about it, I found it unfair that it was these instructions that made me unable to use the drive and not interference on my end.

  In regards to their last point, I did appreciate their help and never said they didn't offer this service. I even explained how kind and respectful the team was. I simply, like they explained, wanted to find other routes that would keep my personal files personal. I declined this service for that reason and I'm sure that many others would want to do the same when it concerns their medical documents. I'm sure the same could be said about the member who is replying to these comments. Even further, this service does not equate to making the drive functional even though I had to deal with these roadblocks set by Seagate.

  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I shipped a failed hard drive via their warranty replacement program for an in-warranty drive through their program. The drive was signed for by a Seagate employee as received via ***. Many other customers have experienced this issue, sometimes for weeks or months or end, and the only resolution seems to be to come here or escalate to Seagate corporate to get the drive sent back to the customer. The original drive, not a replacement, was returned to me damaged and in a damaged box.I'd like the warranty replacement to be dispatched to the shipping address on file.

  Business Response

  Date: 08/22/2025

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. ****** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue resolved.

• Initial Complaint

  Date:08/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/21/2023, I ordered a Seagate Exos X20 ST20000NM007D 20TB 7200 RPM 256MB Cache 3.5" Internal Hard Drive from Newegg for a Media Server I intended to build. Unfortunately, life got ahead of me with all its troubles and that hard drive stayed in a box for quite some in my office. This year, I decided to pull the trigger and finally build the media server given I had all the necessary parts and just hadn't made the time given everything going on around me. So I built out the server, wired up the hard drive, the NVMe drives, and so on, and spun everything ***** my delight, everything worked! Or so it seemed. Running through the UNRAID OS, I realized that everything was working, except one: the internal hard drive I was using. For some reason, it wasn't spinning up or being registered. I checked my setup to make sure I hadn't messed up but found no issues. So, thinking I must have done something wrong beyond what I could diagnose, I brought it to my local ************ to get some help. To my surprise, however, they said everything was wired and setup correctly, just the hard drive itself was not functional and just didn't work.Upset, I checked to see if the device was still under warranty, hoping I could get a replacement if only it was. After all, I had paid over $300 for a defunct drive which was not a thrilling experience. Then I discovered that it was under warranty and qualified!Excited, I reached out to Seagate, made a warranty claim, and shipped the hard drive off wrapped in bubble wrap for extra protection.When I reached out to Seagate about what was going on as I had not received anything in the mail or heard any updates, I was told that my drive was being returned to me unrepaired and was ineligible due to damage. Except, when I got the drive back...there was no external damage I could see...So now I am stuck with my first purchase from Seagate: A hard drive that has never worked, looks fine to the eye, but is "inelligible" for the warranty.

  Business Response

  Date: 08/14/2025

  Mr. ******* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***************** agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.