Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology LLC

  3 Browning Court Aurora, ON L4G 2J5

• 

  TCO Design Center

  1280 Disc Drive Shakopee, MN 55379

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My SSD drive malfunctioned, I filed a case to recover my data, sent the ssd to their data recovery center, received confirmation from them receiving the item. Data could not be retrieved by them, was advised that a replacement ssd would be sent out to me to replace the faulty one. I filed the original data recovery case back on 8/2023. I have yet to receive a replacement ssd drive and customer service seems to not know what they need to do because they keep sending me emails and creating cases in which I have to send them the ssd drive to be warrantied out. How can I send something that I don't have because I already sent it to their data recovery center?

  Business Response

  Date: 10/25/2023

  ****************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hard drive from a third party seller and the drive was defective and within warranty. I sent the drive in for replacement and Seagate sent the replacement drive to the wrong address. I have been trying to get them to send out a new replacement for weeks and their customer service agents have continually stonewalled me and said that they are escalating the case but every time i check in with a customer service agent, it seems as though there has been no progress in sending out a new drive to my correct address. Each time i contact Seagate i am asked to provide the same information and explain the issue, and i am no closer to actually getting the hard drive that i paid for. It is my conclusion that they are not indenting to replace the drive as per the warranty and are hoping that I give up so that they do not have to incur the expense of sending out additional product.

  Business Response

  Date: 10/20/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20745128
  
  I am rejecting this response because: I am still waiting on the successful delivery of the replacement drive and verification that it is in working condition. I am rejecting it because the drive is scheduled to be delivered after the five day period the BBB gives me to respond before they **** the complaint resolved. As soon as I receive the drive and test it I will update the complaint to indicate the successful resolution.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/27/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 10/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See upload for full chronological details.1/9/23 - Seagate Hard Drive with data recovery purchased from Amazon (serial # **********/**/** - Device became Corrupt - Amazon referred me to Seagate 8/23/23 - Seagate verified warranty and data recovery availability 8/24/23 - Seagate sent shipping ******************** Case #******** 9/13/23 - Email received saying Data Recovery received my device.9/18/23 - Email received saying data recovered and will be notified when sent back to me.9/19/23 - Email stating data shipped, Tracking # provided, instructions for encryption removal, also stated I would be notified if a warranty replacement was due. Seagate created an RMA #IR60043874 for replacement device. Assigned Case # ******** 9/22/23 - Data received on an encrypted 2TB hard drive, (no 5TB replacement device received) ********************** contacted regarding 5TB replacement device. No word on when it would be shipped but would expedite it. Assigned Case # ******** 9/27/23 - Still no replacement 5TB device. ********************** contacted. No word on when it would be shipped but would expedite it. Same Case # as 9/22/23 #******** 10/3/23 - Still no replacement 5TB device. ********************** contacted. No word on when it would be shipped but would expedite it. Same Case # as 9/22/23 #******** 10/16/23 - Still no replacement 5TB device. ********************** contacted. Case was closed, but no replacement selected or sent. Claimed it was reopened and would be handled and it would be expedited. No case # given It has been nearly 2 months since this all started and I have been waiting for my replacement device for nearly 1 month with the same story.

  Business Response

  Date: 10/20/2023

  Mrs.**** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. **** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20743339
  
  I am rejecting this response because:

  Seagate called me and said the device would be shipped out Friday 10/20/23 or no later than Monday 10/23/23. Well, in Monday night 12/23/23, I got the attached email stating they where working with shipping to get the device shipped and would let me know when it does.... This is the same excuse I have gotten from the beginning.. Promises and Promises, to ship and excuses and excuses as to why nothing ever does... So they still have not shipped the replacement device and this case will remain open until I have a valid tracking tracking number and response from the shipping company that it is in their hands.

  
  Sincerely,
  
  **** Broa

  Business Response

  Date: 10/26/2023

   Mrs. **** contacted the Better Business Bureau because she had an issue with his/her Seagate product. Seagate and Mrs. **** have agreed to a resolution of the issue and she has been provided with the *** tracking number for her replacement drive shipment. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:10/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a defective hard drive and reach out to customer service via online chat and created an RMA for an under warranty hard drive (RMA# IR60036295) on 9/4/2023. Shipping instructions where received via email and defective unit was sent via *** and tracking show receipt on 9/8/2023. I reached out on 9/13/2023 for an update and seagate confirm receipt and RMA process was underway. Reached out again on 9/24/23 via chat and was told a shipping label had been created and the warehouse was in the process of shipping out the replacement drive, case #******** was created. Reached out again on 10/2/23 for an update and was told warehouse was still processing (was told on 9/24 that it would take 3 days for shipment). Was told again to wait. It's now 10/13/23 and have received no communication about the drive nor any shipment. All I want is a working drive sent to me as per the manufacturers warranty.

  Business Response

  Date: 10/20/2023

  ********** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 10/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******

• Initial Complaint

  Date:10/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an external drive in 2021 which failed recently. As it was still in the warranty period I was offered a recovery service and a replacement drive. The recovery failed and i was promised to receive the replacement drive, which never arrived.Part #: 3BDAP8-570 | Model #: STKB2000403 | Serial #: NABLLMR2. Recovery case number: ******** RMA number: IR60043270

  Business Response

  Date: 10/17/2023

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr.******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 10/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to express my dissatisfaction and frustration with Seagate's RMA process. I have recently returned multiple defective drives, opting for the advanced replacement service, each costing around $70.However, I have been charged nearly thrice for each drive despite the system returning an error each time I tried to process the transaction. My bank statements stand as proof of these multiple erroneous charges.What's more, the lack of human assistance in resolving these issues has made the experience even more exasperating. I demand an immediate resolution in the form of fulfillment of the advanced replacement I have paid for, and a much-needed overhaul of their RMA system.for reference, the serial numbers of the drives are:

  Business Response

  Date: 10/16/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I had to process an RMA for 5 drives that failed across my client's datacenters. Understanding the urgency and criticality of the situation, I opted for an advanced replacement for all the drives, for which I was charged around $70. However, despite my bank notifying me of the charge, Seagate's RMA system unjustly claimed that all cards were declined.This situation has left me not only exasperated but also in a precarious situation with my clients. The datacenters' functionality is critically impaired due to the unavailability of the replacement drives, which is harming our business operations and reputation.I have been trying to resolve this issue with Seagate directly, but, unfortunately, their lack of prompt and effective response has compelled me to escalate this matter to you, in hopes of a ****************.I kindly request BBB to intervene in this matter and assist me in getting the original RMA for the 5 drives fulfilled promptly. Additionally, I would appreciate a thorough explanation from Seagate as to why my cards were reported as declined despite the charges being confirmed by my bank.here are the drive id/serial numbers:ZX2093FQ ZX2093VM ZX2093ZP ZX2093YW ZX2093YL

  Business Response

  Date: 10/12/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated an advanced replacement order for a product through Seagate's *** system sine time ago. For this service, I agreed to a fee of approximately $70 for express shipping. Despite my credit card being charged and the funds leaving my account, **********************'s system notified me that my card was declined. I tried again, same result. ALL of my cards came back as "declined", yet I am out the money.I have received no further updates or confirmations from Seagate regarding my order. This has caused me considerable frustration as I am now without a working product and the funds I paid for its replacement.In addition to the issue with the *** system, I have also been unable to connect with a customer service representative who can assist with this matter. I have reached out to Seagate multiple times to no avail, leaving me feeling ignored and undervalued as a customer. My desired resolution to this situation would be the immediate fulfillment of my advanced replacement order, along with an explanation for the system error. I believe it is essential for Seagate to investigate this issue as it may impact other customers who, like me, are being incorrectly informed that their cards are being declined when this is not the case.the serial numbers of the drives in the order are-ZX2093SM ZX2093SW ZX2093GH ZX2093LZ ZX2093JD

  Business Response

  Date: 10/05/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the *** system to process an advanced replacement for a number of drives that had failed. I understood the process involved an upfront cost of approximately 70 USD for the advanced replacement service, and I provided my credit card details for the transaction. However, the system responded by stating my card was declined.To my surprise, my bank confirmed that the charge had indeed gone through. This contradiction between Seagates system and my bank has led to unnecessary confusion and frustration. I have been left out of pocket with no resolution in sight and a significant amount of my time wasted.I am extremely disappointed by Seagate's lack of transparency and accountability in this matter. It is unacceptable for a company of its stature and reputation to treat its customers in such a way. I have reached out to their customer service several times, only to receive generic responses with no concrete solutions.Therefore, I demand a prompt and satisfactory resolution to this issue. I am requesting that Seagate expedite the completion of my Advanced Replacement Order (ARO) for the drives, and either refund the charge that was incorrectly processed or apply it to the necessary services as initially intended. I am also seeking assurance that measures will be taken to ensure that such a situation does not occur in the future, to myself or any other customer.SERIAL NUMBERS: ********************************************

  Business Response

  Date: 09/27/2023

  Mr. ***** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We filed a Advanced *** replacement for a external harddrive back in August 16, 2023. Since then, the *** has been in limbo, I have not been able to get the item shipped to me. First they were having computer issues. Then they were having logistic issues. Now I do not know what the problem is as they say it should be shipped within the next week or two (this was Sept 11, 2023) and it Sept 22, ******************************************************************************** when I asked about it on Sept 18, 2023 with no progressing in the *** besides the same answer that someone would reach out to me.

  Business Response

  Date: 09/27/2023

  ********* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********* have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 09/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************