Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1915 NE Stucki Ave Ste 400 Beaverton, OR 97006-6938

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Technology

  7725 W Reno Ave Ste 325 Oklahoma City, OK 73127-9802

• 

  TCO Design Center

  7801 Computer Ave Minneapolis, MN 55435-5489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, I purchased a 2 TB external hard drive from Seagate Technology. It came with a warranty and a rescue plan should the drive malfunction. While within the dates of the warranty and rescue plan, my hard drive failed, (mid-June 2023) so I shipped it in to have a data restoration attempted under the rescue plan. The rescue attempt failed but was completed within the window which I was told (1 month). After the attempt failed (June 23, 2023), I was told I would be shipped a free replacement under the warranty which was still active, and it would arrive within 2 weeks (by July 7, 2023) at the very latest. Two weeks later, I had never received the drive let alone any confirmation or information that it had even shipped. Ever since then, I've been attempting to communicate with customer service which is only available via an online chat, and numerous times since then (I believe 6 or 7), support agents promised and guaranteed that my replacement would be shipped by the end of the week during which I'd contacted them. Despite new orders being shipped out promptly, I still have not received my guaranteed replacement hard drive under Seagate's warranty policy. In addition, I haven't received any concrete evidence or confirmation that it will be shipped anytime soon, and have been manipulated and lied to by the customer service team numerous times. It has been nearly 11 weeks since I was first promised the drive would arrive and I am quite unsure if I'll ever receive the warranty replacement at this point.

  Business Response

  Date: 09/21/2023

  Mr. ******* contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ***************** has agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 
  

  Customer Answer

  Date: 09/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've purchased a external hard drive on the 7th of July for my small business. The external hard drive malfunctioned my laptop and wiped all of my data out of it. My laptop was purchased the same day as the hard drive and it was brand new as well. I've tried to reach Seagate on various occasions but there's no customer care to speak too. I've lost my laptop in which had to be replaced and I am out of an external hard drive. I just want a refund for the device that malfunctioned and compensation for my laptop being damaged as well. I need some assistance and there is none to be found.

  Business Response

  Date: 09/25/2023

  ********************* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and ********************* have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:09/15/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/26/23, I requested and obtained a Return Merchandise Authorization (RMA) to return to Seagate a defective IronWolf 6TB NAS Hard Disk Drive, S/N ZR10D1PB, that was still under its factory 3-year warranty. Seagate was to send me a replacement drive exactly like the returned defective one. I purchased this unit from Amazon.com on 4/12/21 for $148.39 ($139.99 + $8.40 ******** Sales Tax.) On 7/27, I shipped the unit to Seagate using *** ground shipping at a cost of $30.98. *** confirmed delivery on 8/1/23. On 8/9, I checked Seagate's website for the status and it noted "Completely Processed" on 7/26, order #IR60016633. On 8/10/23, agent "****," informed me it was still in process and would be shipped to me "very soon." She assigned me a case #******** for follow-up inquiries. On 8/17, agent "**********" advised me it was "almost ready" to be sent and would "add some notes" to expedite to me "as soon as possible" within the next 7 days (by 8/24). On 8/25, I still hadn't received an email from "Monserrath" or the drive, so I again contacted a Seagate agent "Omnia' through website chat. Stated replacement unit was still being shipped to them. Promised to escalate and send follow-up email after our chat with status. On 8/31, no email or replacement drive, so I again initiated an online chat with Seagate agent "**********," who likely was the same agent with whom I'd chatted on 8/17/23 and who promised me they would ship the replacement unit by 8/24. She told me "the process wasn't made correctly" on Seagate's end, causing the prolonged delay in shipping my replacement drive. I asked when I could expect to receive the shipment tracking information "by next week" (week of 9/3/23). However, I was promised by one of the prior agents 2 weeks prior (on 8/17/23) that it would be shipped by 8/24/23. As of today, 9/6/23, I haven't received any promised email follow-*** from any of the agents, nor have I received shipping information or the replacement drive.

  Business Response

  Date: 09/22/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** has agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hope this message finds you well. I am writing to express my escalating frustration with a recent RMA request that I submitted for five of your hard drives. I opted for an advanced replacement due to time constraints concerning my project deadlines.After making the necessary arrangements and providing my credit card information for the charges, I noticed that my card was charged as per the attached documentation. However, upon checking the status of my request on your payment page, it repeatedly states that my payment has been declined. This discrepancy is perplexing and extremely frustrating, as I have tried multiple credit cards with the same status being reflected.This ongoing issue is causing a significant delay in my operations and is becoming a source of immense inconvenience. I have always chosen Seagate for its reputed customer service and quality products, but this experience has been far from satisfactory.I kindly request you to investigate this matter as a priority and rectify the issue promptly. Please ensure that my RMA request is processed without any further delay. If there are any issues or additional information required from my end, kindly communicate the same at the earliest so we can resolve this issue together.I trust that you understand the urgency and gravity of this situation, and I am confident that you will handle this matter with the seriousness it deserves. I look forward to a swift and positive resolution.Thank you for your prompt attention to this matter.serials: ZX2093GZ ZX2093HA ZX2093JD ZX2093JM ZX2093JN

  Business Response

  Date: 09/21/2023

  *************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and *************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an 8TB drive from Newegg last year. Now drive is taking mins to jload file explorer. No faults are found with a number of software tests, but issues like this in my past tells me drive is getting ready to c*** out. I attempted to create a support ticket and the whole process keeps looping and looping, you get no where.I would like a replacement drive.And FIX your site!

  Business Response

  Date: 09/14/2023

  ************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************* have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased five of these drives on May 1st of this year. One of them went out of service 89 days later. I contacted the company for a replacement since they offer a 5 year warranty. It took over a month to send the replacement. The replacement they sent me was also dead on arrival. I paid extra to have them send me the drive ahead of time.They claimed that I need to send both drives back before they'll send me a replacement for the first failure. I did that a month ago.They keep claiming they'll send me tracking numbers for the replacement drive, which they haven't. They keep telling me they have a stock issue, yet they continue to sell more drives to retailers.I just want me warranty drive honored and my advanced replacement fee returned.

  Business Response

  Date: 09/12/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20581069
  
  I am rejecting this response because:

  This has been going on for months and I've been through this type of response before. They indicated the hardware will arrive on Friday (****). Once I receive the hardware and can verify its operation, then I'll be able to determine if this is something that can be closed as completed.

  Sincerely,
  
  *******************

  Business Response

  Date: 09/18/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 09/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I received the drive on Friday (****) and installed it. It took two days to test and came back as healthy. This fulfills this particular interaction with their support team.

  Thank you very much for the proxy with Seagate!

  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 5tb game drive from Amazon about a year ago. The drive was getting corrupted and dying out. I was told by Seagate Technologies in December 2022 just to ******* the drive. Turns out the drive was okay. In August 2023, the drive did it again. It even corrupted my ps5. **** won't fix my Ps5 due to a third party. I sent in the drive to Seagate on 08/31/2023. The tracking number is ************. I contacted Seagate 09/07/2023. They told me that they received the drive and they don't have a replacement drive; she needed to create the case about seeing on how to proceed to replace the drive and get the ps5 replaced or refunded. ******** is the case number with no drive available and the ps5. I contacted them today and I was told we are sending you a drive but won't tell me what it is. I need a game drive. No response on the Ps5. I had to buy a new Ps5 because of what the drive did. I was told that it should have been sent in back in December. The *** number is IR60034527.

  Business Response

  Date: 09/11/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5th 2023, I opened a warranty claim on an external hard drive with Seagate. I packaged the unit up and shipped it back. According to the post office tracking the item arrived on July 13. I tried to contact the company on July 21st and was not able "talk" to an agent. The only way you can talk to an agent is virtual chat. Again, on July 24th, I tried to contact and after waiting an hour for an agent I left the chat. Between the 24th and the 1st, I did talk to an agent and the only thing i was told was processing times were slow. I was able to chat with ***** on August 1st and he told me my claim was being escalated. He told me that it was on hold because of high demand and that he was escalating my case. August 8th still have not heard from the company. and the agent told me the hard drive was lost and again was escalating my case. I tried about 10 days after that to reach an agent and kept getting all agents are currently unavailable please try during hours of operation. I finally was able to chat with an agent on Friday August 25th. That agent told me the hard drive was not lost; my case was accidently closed. Again, my case was to be escalated and was told that I would hear something on Monday, August 28th. I did not hear anything. I contacted the company via chat again this morning (8/29/23). Was told by the agent that he was checking to see if the case was escalated after I told them that it had been escalated before. The agent told me I would hear via email once they heard from the escalation team. I am beyond frustrated as the only way to contact anyone is via the virtual chat. I have been told numerous stories and have been told that I will hear something and never do. I want the hard drive to be replace since it is under warranty. I have videos and pictures of the chats but could not upload due to the size.

  Business Response

  Date: 09/13/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie 2Big Dock thunderbolt 3 from them and it's failed. Research, and their customer service, suggest that it's a fan failure. I've contacted them about a dozen times over the past 7 weeks since the drive failed. I've been promised a warranty replacement (still have over 2 years on the warranty), and have been charged for "expedited service", but nothing has been sent out. Every time I contact customer service they give me some canned garbage about "optimizing their service" and apologize for the delays. They've also cut off any ability to talk to a person and instead force you to chat online with someone which takes at least an hour each time to get the same canned, garbage response. I have hundreds of thousands of photos on that drive and there's no concern with how the loss of that data impacts me in any way. It's unbelievably inappropriate how they're handling, or not handling, this issue. Photography forums and reddit communities share that there are hundreds, if not thousands, of people affected by their terrible service and yet, no real word or solutions from them

  Business Response

  Date: 09/15/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:09/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The drive had issues and was under warranty. I obtained an *** number (IR60026909) from Seagate (Customer Return image attached). I sent the drive to the address indicated on the *** via ***** and have confirmation that they delivered the package (also attached as image). When I checked the online status, it didn't show as delivered. I contacted their online support and was told that the drive was not received at the ********** branch. They told me that I would have to track it through ***** to see why it didn't get to ********** but my ***** shipment was to the *********** address and it was delivered there. If it was shipped to **********, that would have been done by Seagate ******, not me therefore I have no way of accessing tracking company/date/shipping number as I didn't arrange it from Seagate ****** to Seagate ***. Their online chat was not able to provide any assistance, they kept insisting it was my job to track the package (even though it was delivered to the correct address) and I'm not sure they even understood the information I gave them. I have tried contacting Seagate by phone without any luck - apparently they no longer provide phone support, only online support.If the drive was received by Seagate *********** as indicated by ***** then any responsibility should be on the part of Seagate to track and replace the drive.

  Business Response

  Date: 09/07/2023

  Mr. ***** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.