Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1915 NE Stucki Ave Ste 400 Beaverton, OR 97006-6938

• 

  Seagate Technology

  389 Disc Dr Longmont, CO 80503-9364

• 

  Seagate Technology

  7725 W Reno Ave Ste 325 Oklahoma City, OK 73127-9802

• 

  TCO Design Center

  7801 Computer Ave Minneapolis, MN 55435-5489

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In general Seagate, is better than their competitors especially when it comes to customer service. It is now I'm having a major problem resolving lost items. I'm looking for help to remedy an ongoing problem under case ********. I cannot seem to get this issue resolved. On 30 December 2023, I initiated RMA IR60094753. Seagate received the item on 8 January 2024 under **** tracking number **********************. This RMA included 5 hard drive serial numbers ********, ZTN01YD8, ZTN01YR4, ZTN0AV73, and ZRT046TT. All drives are under warranty. Evidently, the company has lost the box with 5 hard drives enclosed. I've sent in all the documentation requested for proof of delivery, and they keep losing it. I provide it, and they tell me to wait 24 hours for a response. I've been waiting at least 600 hours for a response with at least 5 contacts with representatives through chat. Excuses, excuses, apologies and more are no longer welcome. I want you to find my defective drives or replace them. I've already proven you have them. I've asked for a live person to call me. I've asked the operator to call the warehouse. I've asked for several other options to only tell me "I can't help you". I was told an internal policy exists not to call me. The representative tells me they cannot call the warehouse. I was told the warehouse could not talk with me.

  Business Response

  Date: 02/08/2024

  Mr./******************************* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 02/14/2024

  The company reached out to me and providing some relief.  There are still issues being researched,  so Im waiting for resolution. Once I receive resolution, I can respond appropriately.  Thank you!

  
  

  Business Response

  Date: 02/19/2024

  **************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate is working with **************** in this case. Currently Seagate is awaiting the proof of purchase from ****************.  Additionally, Seagate is inspecting some internal incidents related to this case. Seagate values its customers and regrets any inconvenience this matter may have caused

  Customer Answer

  Date: 02/25/2024

  The company replaced 3 of 5 warranted items.  Im still waiting on the company to deal with the other 2. I dont know if they are reniging a promise to replace because their responses are now ambiguous.  Warranties shown on their website should be honored not matter the origin. 

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a one touch external hard drive. backed up my files onto it. then one day it simply stopped showing files on the hard drive. the purchase came with rescue date recovery . i contacted support and they said they cant help. now i cant access my files.

  Business Response

  Date: 01/18/2024

  ****************************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ***************************;have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21159963
  
  I am rejecting this response because: problem is not fixed yet
  
  Sincerely,
  
  Surge Mouradov

  Business Response

  Date: 01/23/2024

  ******************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an external hard drive that had a faulty cord and it caused my hard drive to keep ejecting without the proper way which caused the hard drive to no longer read data. It was within warranty so I contacted tech support and in the chat, I followed all the instructions which included them tell me to format the hard drive that would erase the hard drive. He said in the chat that everything will be ok, mailed them the hard drive and they will fix it. I received an email stating they recovered all my files from the hard drive and that they will be sending me a new hard drive with my files on it. I get a new hard drive, EMPTY. I contacted tech support and they said that the previous chat rep mishandled my case and had me erase (format) my hard drive and that caused the lab to not recovered my files. I followed their instructions and because I followed their instructions, I lost YEARS of pictures, graphics (my business), Photography, Videos (i am a graphic designer), tax files, resumes..I lost it all because I followed THEIR INSTRUCTIONS. What hurts is that the current rep told me they mishandled my case. I am highly angry with Seagate Technologies. Thanks for a brand new hard drive but what's the point when they emailed me stating they recovered my files. I have that email stating my files were recovered. Now I am being told, my hard drive was empty because I erased it file formatting....That is not my fault because I was instructed by the chat rep to do that. I updated the whole chat transcript. I am filing a complaint because they mishandled my case and caused me to lose years of hard dedicated work and memories. Pictures I will never get back, Graphics I would have to recreate for clients, documents I will never see again. I'm working on my own web serious and all my videos are now gone. I have to start all over again.

  Business Response

  Date: 01/19/2024

  ******************* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and ******************* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2023.11.08 I filed for an *** (IR60068764) for drive ZX20FEHM due to the drive failing. The drive was still within warranty. That *** was approved and replaced with ZX20E2TA (Uploaded screenshot). I received that replacement drive on 2023.12.06. After installing the replacement drive in my server, I started hearing clicking sounds like a failed drive. I also tried to see if it was detectable, but it locked up windows drive manager until I disconnected the drive. Immediately, I created another *** (IR60082060) that same day (uploaded screenshot) to have the bad drive they sent me replaced. On 2023.12.26 I received an email saying they are denying the *** request. Since then, they continue to delay approving the replacement, even with me sending proof that the drive I ***'d the second time was in fact the drive they sent me as replacement for the first ***.

  Business Response

  Date: 01/10/2024

  **************************** contacted the Better Business Bureau because he/she had an issue with his/her Seagate product. Seagate and ***************************;have agreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:12/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Essentially, this has been going on for over a month. A Seagate employee initially entered my address incorrectly, which meant that my credit card was charged several times to administer an RMA. I was assured more than a couple of times that I would be charged nothing. However after an error over the course of one long conversation, the employee told me they would need to escalate my situation and I would hear back at some time in the week. Well no one wrote, until I wrote again, and everytime I was assured I would hear back within 24 hours. Well, after a month long situation, here is where things are at:I did finally receive a replacement drive, and it is functioning, so I am happy there, but because Seagate neglected to call it a warranty replacement, my roommate who received the package, paid duty/tax in the sum of $22.92. I would not have paid this and insisted seagate resend the package showing the value as $0 as I did not pay for anything and it was their responsibility to pay for the all associated one way costs.Every time I chat with them about this "we will get back to you in 24 hours". Well big surprise, no one has written back. I have been a loyal customer for 10 years or more, never a problem with your drives, and I am so upset this is how this is all being taken care of.I expect Seagate to do the right thing here, and have several screenshots/conversations assuring me this would not cost me anything, and there are no charges made to me.Further here is the ticket number: ******** RMA: IR60072143 I don't think uploading more screenshots of the conversations are helpful because Seagate has a record of all of this information.

  Business Response

  Date: 12/27/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he/she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Once again, I thank ******* and their team for working with me to find a solution to this issue.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ref #IR60066416 proof:*********************************** Since the moment I submitted my *** request, I have received zero communication or updates from Seagate. This complete lack of acknowledgment or notification has left me in the dark, wondering whether my request was successfully received, and whether replacement drives are on their way. Its cost me time and money.My attempts to contact a representative in your ****************** have been a Kafkaesque ordeal. The recent overhaul of your website has made navigation a perplexing experience, and I have struggled endlessly to establish human contact for assistance. Its been months (literallly...) since I submitted this *** i request:An immediate update regarding the status of my *** request, including clarification and correction of the erroneous billing amount.Prompt resolution of the double billing issue, accompanied by a full refund of the overcharged amount.A commitment to enhance communication with customers during the *** process, ensuring that they are kept informed and involved.A comprehensive review of the accessibility and functionality of your ******************, with the goal of facilitating smoother customer interactions.I genuinely hope that Seagate will address these concerns with the urgency they deserve. Not only will this rectify my current discontent, but it will also contribute to the preservation of Seagate's reputation as a dependable provider of data storage solutions. Unfortunately I am clearly not the only one experiencing this nightmare based on other complaints Ive seen tonight I eagerly await your swift response and the resolution of these issues. Please feel free to contact me through the provided email. I often won't be able to answer my phone

  Business Response

  Date: 12/28/2023

  *************************; contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 01/01/2024

   
  Complaint: 21039020
  
  I am rejecting this response because:
  

  I have still not received my replacement drives. Now they are asking for photos, which I have provided.God only knows why. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/09/2024

  BBB please close this case. We will not be replacing these drives. We've passed this case to our security team for investigation. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm absolutely furious with the way you've handled my recent attempt to process a Return Merchandise Authorization (***) for some of your **** hard drives. I've been a loyal customer of yours for over a freakin' decade, and I manage multiple home office networks with your products. But this experience has been an absolute nightmare, and I need you to sort it out, like, yesterday!After I submitted the *** request, it's like you guys vanished off the face of the Earth. I haven't received a single email or any kind of update from Seagate. It's like my request went into some black hole. This is beyond unacceptable!Trying to get through to someone in your ****************** is a total circus act. Your website has undergone some bizarre transformation since my last visit, and I can't make head or tail of it. I've spent hours trying to get a human on the line, but it's like playing a game of hide-and-seek with you guys!Look, Seagate, you better believe I'm beyond ****** off right now. Your lack of communication and support is a **** disgrace, especially for a customer who's been with you for so long. You're not just dropping the ball; you're launching it into outer space!I don't know if you've forgotten, but ********** law requires you to follow consumer protection regulations when it comes to warranties and services. You're failing miserably in that department, and it's pretty **** clear.Desired res.An immediate update on what the h*** is happening with my *** request. Please expedite delivery if possible (ITS BEEN almost 2 months!!)Get your act together and communicate with your customers during the *** process it's not rocket science!This better be fixed, and it better be fixed fast. I'm not kidding around here. You've pushed me to my limit, and I won't hesitate to take this further if you don't get your act together.***#IR60067562 serials: ZX2093LF ZX2093LK ZX2093MG ZX2093MN ZX2093MQ please email to get in touch

  Business Response

  Date: 12/28/2023

  Mr./Ms. (**********************************)  contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate has reached out to the customer, offering various alternatives to resolve the issue in the best possible manner. Additionally, Seagate has provided the customer with contact information for any ***************. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially, I returned five drives for replacement through Seagate's RMA process. However, their system, which can only be described as dysfunctional, charged me multiple times in error. This has caused significant inconvenience and financial distress, as I had to spend a considerable amount of time just addressing this issue.Unfortunately, my ordeal with Seagate did not end there. Once the payment issue was finally sorted, Seagate shipped the replacement drives to my address without requiring a signature upon delivery. This lack of foresight and standard security protocol resulted in the drives never reaching me. Despite multiple attempts to address this issue with Seagate, the company has done nothing more than feign helplessness, a response that is both unacceptable and unprofessional. Desired resolution: immediate replacement for the five drives that were lost due to Seagate's negligence. Moreover, I demand a formal apology from Seagate for the unnecessary hassle and stress these inconveniences have caused me. I would like to emphasize that this complaint will remain open and active until the replacement drives are successfully delivered to me.Seagate is absolutely the worst storage company you can possibly do business with. Their support will without question cost you more time/money than the drives you need support for.

  Business Response

  Date: 12/27/2023

  Mr.************;contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ***************** several times through various contact methods; Regrettably, we have not yet reached a mutually agreed-upon resolution. As part of our ongoing efforts, we have provided the customer with an alternative resolution. Additionally, we have engaged with *** to initiate a tracer to expedite the resolution of this matter. Contact information for Seagate has been provided in case this issue is still not resolved or any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Seagate portable 2 TB external hard drive on 9/24/2023 from Amazon. The Amazon order # is 114-1449862-8386603. The serial number of the drive is ********. The external drive failed over a week ago and only beeps. I called Seagate about a week and a half ago and they said it was under warranty so I can get a replacement. I called again last Wednesday and they said if I sent in the old drive they would replace it. I explained that I can't do that because there is data on the drive which someone could access. They had me use their Premium File Recovery software to access the drive which didn't work and the drive doesn't show up under disk management. They agreed the drive was faulty but insisted I send the old one in first before getting the new one which I won't do. Then they said I could take it somewhere at my own expense to disable it, which I won't pay for. Then they told me to remove the cover only from the drive and send that in which I can't do because I'm disabled and I can't remove the cover--there is no s**** and it has to be lifted up with force. They told me to pay someone to destroy the drive and get a certificate of destruction, and I am not going to pay for that. I requested to speak to a supervisor and that was denied. I told them I wanted to make a complaint to them and they said I would get an email from them in 72 hours which I never got. I want my $70.99 back because I don't trust them to send a new drive. I see where others on the Internet are complaining of the same problem and it shows that Seagate doesn't honor the warranty and provide a replacement. Seagate knows that people aren't going to return the old drive when there is still data on it, so they save the money of not having to provide a replacement drive. Thank you.

  Business Response

  Date: 12/27/2023

  ***************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and ***************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 12/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. ********************** is sending me a new external hard drive by January 4, **** and I have a tracking number. If for some reason I do not receive the drive, I will contact the BBB again. Thank you for your help!
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/07/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 4 terabyte external hard drive from Seagate through Staples on November 27 2022. On July 6th 2023, I reached out to them because the product stopped working, i needed them to recover my data and I paid for data recovery incase anything happened. They said I had 1 year warranty to get it fixed for free. I sent it in and when they sent me my product back they sent a 2 terabyte hard drive. Which is less that what I had and spent. I kept reaching out for them to send the other half to which they kept lying they were sending a shipping number for my product. It has been 6 months this December, Im yet to receive my product and they sent an email saying theyre closing my case without my product or a shipping number or a refund.

  Business Response

  Date: 12/08/2023

  Mrs. ***** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.***** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/11/2023

   
  Complaint: 20971413
  
  I am rejecting this response because I do not want this case to be closed until I have received my product. I appreciate Seagate reaching out and assuring me they will resolve the issue but thats what they have said for 6 months. So I want this kept open until I am provided with shipping information about my product and actually receive my product. 
  
  
  Sincerely,
  
  *************

  Business Response

  Date: 12/14/2023

  Mrs.***** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs.***** have agreed to a resolution of the issue and she has been provided with the replacement and with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I have finally received my product and I was sent an even bigger storage hard drive. I find that this resolution is satisfactory to me.  Thanks so much BBB for helping me get this issue resolved. I am forever grateful 
  
  Sincerely,
  
  *************