Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Technology

  7801 Computer Ave Bloomington, MN 55435-5412

• 

  Seagate Technology

  7725 W Reno Ave Ste 334 Oklahoma City, OK 73127-5200

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrible company and customer service. I placed an order for a 2 tb internal drive for my PS5. They shipped it through ****** ***** didn't deliver the package. I tried to file a claim for a lost package through ***** and they said that the shipper (Seagate) has to file a claim. Several attempts to explain the situation through the online chat which feels like A.I. kept trying to tell me that they cannot file a claim. They had no relationship with *****, that ***** must file a claim. ***** told me again, that online the sender can file a claim and if they refuse to do so I am SOL. Several more attempts to have Seagate file a claim and still nothing. I tried to reach them through tech support and they flat out just hung up on me. Just answered the phone and hung up. The overall all experience is terrible. **************** is really bad. Not a good thing to say about this company.

  Business Response

  Date: 03/29/2024

  ****************** contacted the Better Business Bureau because she had an issue with receiving her product. Seagate and ****************** have agreed to a resolution of the issue, and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:03/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a package of hard drives to Seagate for RMA and they were received by their warehouse on Dec 10, 2023. It is now March 18, 2024 and Seagate has still not sent me my RMA's or provided me with any proper update. I have raised the concern to Seagate on Jan 16, 2024 and they have continually said that they are working with the warehouse to "expedite" my RMA's. Excuse after excuse. It has been nearly 4 months since I shipped these drives in for service, this is ridiculous. I have experienced terrible service with Seagate in the past when they changed their RMA system back in June ************************************************************************************** 2024. To top it all off, they replaced their phone system with an AI chatbox in order to cut costs, with no concern for their customer at all. It is almost impossible to even reach a human to speak with. I'm moving in one month and I need this issue resolved ASAP.

  Business Response

  Date: 03/26/2024

  ******************************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and ******************************** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did 2 **** for drives under their warranty. I paid extra for the express shipping and for a return slip to be included to ease the entire process. I wasn't shipped the drives for 1-2 months, even though I paid for the express side. When receiving it, I didn't have any return slips. Getting someone through "chat" support was horrible and it took MULTIPLE tries to get them to send a fed-ex slip for the return.I returned both of them and even confirmed it with their chat support. I'm receiving an email now saying that they didn't receive the drive and they are going to charge me $327.60. I will NEVER buy a hard drive from this company ever again. I have never had to deal w/ this with Western Digital.RMA - IR60042356

  Business Response

  Date: 03/22/2024

  **************************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. *********************** have agreed to a resolution of the issue, and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21437053
  
  I am rejecting this response because:

  Please update this to refer to myself as "he"/"Mr" to correctly identify myself. I will not approve of this until 7-10 business days reflecting the actual refund to be processed accordingly. After the refund has been processed, I will accept their response for being able to locate the missing hard drive in their warehouse.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/27/2024

  Mr. ****** contacted the Better Business Bureau regarding an issue with his Seagate drive. Seagate has reached an agreement with Mr. ****** to resolve the problem. It was found that there was a discrepancy during the online order creation process. Seagate has provided Mr. ****** with the required contact information and issued the correct refund. The customer has been informed of the process, and his case with Seagate remains open. Seagate values its customers and apologizes for any inconvenience caused by this matter. Seagate considers this issue answered.

  Customer Answer

  Date: 04/02/2024

  Better Business Bureau:
  
  I thank the BBB for not allowing companies to take advantage of customers. I don't think I would have been able to get Seagate to "find" the hard drive in their warehouse without this complaint being put in. I tried calling multiple times, but they only have phone support for commercial/enterprise customers. Chat support doesn't work for situations like this, and will lead to others being frustrated.

  I accept the refund since both hard drives were both sent back to the manufacturer.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can you PLEASE arrange for a truly KNOWLEDGABLE tech support agent (NOT an entry-level agent), whose FIRST language is ENGLISH, and who is based in the U.S., to CALL me, so I can make my recently purchased Seagate external hard drive do what it is supposed to. The instructions on line are designed for people who already have a lot experience using them (they are useless for someone using them for the first time). I just wasted TWO HOURS on live chat, getting absolutely nowhere. Before that I called your tech support number, but I couldn't understand what the outsourced agent in ********* was saying, due to her accent and the bad phone connection (and I think she was just palming me off by referring me to a website anyway). My phone number is ************. The best times to call are 11am-2pm ********** time (please don't just ignore this instruction - you are less likely to reach me at other times).

  Business Response

  Date: 03/19/2024

  Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Seagate 14 tb hard disk from ****** on 11/24/202. After a few days The drive stopped functioning. I had some data in it. Since this Drive came with a "1 Year Rescue Recovery" I have contacted Seagate 11th December ************************ with the recovery process since i don't want to lose my data. at first they said my disk doesn't have it , but then when I sent the packaging picture that claims to have "1 Year Rescue Recovery included" on it they asked me to reach out after ***** hours in order to set it up . on December 22nd 2023, they have initiated the recovery process and I have sent the drive for recovery ( *** tracking - 1ZE01W099093820798 ) . I was told that i will receive a replacement drive . They sent me a replacement hard disk which was again found to be defective , which when i contacted them to replaced. They have issued me *** label 1Z1VR8389098483851 , and i have sent the replacement drive back to seagate in order to get another replacmeent. SO FAR no effort has been made to either send me recovery nor replacement. cherry on the top i lost some valuble data

  Business Response

  Date: 03/14/2024

  ************ *************************************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mr. **** *************************************** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

• Initial Complaint

  Date:03/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction with your Advanced Replacement Order (ARO) system. For the past two months, I have encountered repeated issues with replacement orders not being processed correctly or at all, despite following procedures and providing all necessary information.Despite contacting customer service multiple times and escalating my concerns to the "Concern Team," I have yet to receive a satisfactory resolution. I have been given generic troubleshooting suggestions that have not resolved the issue, and I feel undervalued as a customer.Moreover, I find it unacceptable that I have been advised to try different troubleshooting steps, despite having already attempted these solutions with no success. This not only reflects poorly on the competency of your support staff but also indicates a systemic issue within your ARO system that needs urgent attention.I kindly request that you rectify the problems with your ARO system and provide me with assurance that such issues will not recur in the future.Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution

  Business Response

  Date: 03/11/2024

  We will not be replacing these drives. We've passed this case to our security team for investigation. 

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21380111
  
  I am rejecting this response because:
  

  You have not stated a reason why on why you will not replace the drives. If there is a issue with the drives, it would be best to contact me with what is wrong with the drives instead of bringing me to a back and forth contact.
  Please contact me on why and I will be willing to work with you on why these drives will not be replaced.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing into the bbb to help with a resolution with seagate technology. I purchased a hard drive for my Xbox and after some time the hard drive stopped working I had important things on there that I hold dear to me. I let seagate know what happened and was offered a resolution I didn't want but I understood I couldn't be picky on what I wanted since the hard drive was out of warranty. I was offered a data transfer where the rep told me I would send in my hard drive and they would transfer the data to another hard drive and send it back to me. The rep then said there were gonna send me the info and I was gonna go through with it. The rep never sent me any email to start the process. I got upset and messaged back after a few months because I was forgotten about and asked for them to push a warranty through for me for the rudeness of forgetting a customer. The rep argued with me and told me it was not in their power to do so and I asked for a supervisor. The supervisor then asked me to wait to ask is there was a way to push the warranty through and only offered the data transfer. I am very upset that someone would outright forget about someone like this. That is outrageous and needs to rectified by processing a warranty exchange for adding to my frustration.

  Business Response

  Date: 03/07/2024

  *********************** contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and *********************** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 
  

  Customer Answer

  Date: 03/07/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Seagate external 5 Tb portable hard drive in June 2023, and it crashed in July 2023. I contacted Seagate and I had the data recovery option. I sent the original to Seagate, and they sent me small recovery drive. All data was save and I was very happy. After that start my frustration with Seagate. They told me that I will get my replacement hdd soon, and today is 02/26/2024 and I still did not get my replacement hdd.I contact more than 20 times a Seagate chat persons and they all told me same , thank you on your patience we will send you you replacement hdd soon. On the end I ask to chat with supervisors and they told me same lies like everybody else.After 8 months I still waiting that "soon time" come and they send me my replacing drive back.

  Business Response

  Date: 03/04/2024

  Mr.*********************************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and Mr.*********************************** has agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 23 purchase a Seagate 8tb external hard drive. Used for a maximum of 2 hrs. Many pictures of my children and pictures I had taken for others and all of my patterns I had purchased from digital creators were on the machine and it went down while in use. Was told to send it back to the company and they would try to recover the data. Was recently sent a new drive and message stating they were unable to recover anything. When trying to reach out to someone in leadership or quality assurance Im told Im unable to be given that information and can only use the customer service chat. I have seen many reviews with similar incidents so wanted to discuss with quality control as clearly they have a faulty product and would be happy to discuss with them what went wrong to make it better. Was also told that wouldnt be possible. Which doesnt make you want to use the replacement product if no one in the company is willing to discuss an issue with a customer

  Business Response

  Date: 02/16/2024

  ********** contacted the Better Business Bureau regarding an issue with their Seagate product. Seagate has attempted to reach out to ********** several times through various contact methods; however, no response has been received after several attempts. Contact information for Seagate has been provided. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate looks forward to speaking with ********** and considers this matter as answered.
  

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Seagate 18TB Hard Drive Warranty Replacement Issue On 5/27/23, I bought a Seagate 18TB Expansion Hard Drive from ************* It malfunctioned on 7/13. Seagate Tech Support assured me of a new replacement under warranty, including free data recovery. However, I faced severe customer service lapses, unfulfilled promises, and no replacement despite multiple assurances.My faulty drive reached Seagate on 8/11. Recovered data was sent on 8/16, but no replacement. Excuses followed, and warranty replacement was only initiated on 8/25, with no action taken. A manager on 9/29 cited stock unavailability, offering no resolution despite my offer to pay the difference for a comparable device.Despite repetitive emails, they closed the case on 11/7 without fulfilling their obligation. On 12/31, the status showed "order complete, replacement shipped" on 11/29. However, on 1/3/24, Seagate claimed it hadn't shipped, still out of stock. Even after providing a tracking number on 1/4/24, it was shipped to my old address despite my address update in Oct 2023.UPS confirmed delivery to another address and initiated an investigation. Seagate offers a recertified unit, which I refuse due to previous negative experiences. I demand a new replacement unit as promised under warranty, not a recertified one. I seek immediate resolution and appropriate compensation.. I am seeking a replacement device under the warranty, a refund for the original purchase as compensation for incurred expenses and time, and the rescission of the at-home data recovery software license. As of 02/07/24, I have waited 6 months and 25 days for my replacement drive. I do not see why they cannot provide monetary compensation at this point so I can just go purchase my new drive elsewhere. For them being out of stock throughout the entire country, every one of their retailers that they supply to has them in stock. Id rather buy directly from them anyway so they stand behind their sale.

  Business Response

  Date: 02/16/2024

  Mrs ********************* contacted the Better Business Bureau regarding an issue with his Seagate product. Seagate and Mrs. ********************* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 02/18/2024

   
  Complaint: 21263588
  
  I am rejecting this response because: The reply from Seagate's representative is a complete lie. I have attached all emails I have received from them since *** completed their investigation and determined the package was not delivered to me. They informed me they were working on a replacement and told me I could have a re-certified drive now or wait for the New build. I never replied to this email. Each subsequent email said the same thing, they were working on it, would follow up until it was received. I NEVER replied to any of them so we DID NOT come to an agreement. I was also NEVER provided with contact information. 

  There is no way that I would accept their correspondance as reaching an agreement when, through this entire process, I have been told its coming, its sold out and heard *************** from them when they just lied to me over and over. Ive been waiting since August for my replacement drive being told I would get an update when it was going to ship and that never happened so why would i believe anything has changed now?

  I would also like to know what happened with the *** Claim. As you can see by attached docs *** approved the claim which means they are just waiting on documentation from Seagate to be able to pay them out. If they are receiving reimbursement I should get that to be able to use towards. I am also curious why when it said package contests , Seagate put License and contents 0. What does that mean?

  I want a refund so I can go get it somewhere else and for my time and trouble. I also want the license for the at home software so I can start getting my stuff off.

  
  ********************************************

  Business Response

  Date: 02/28/2024

  
  Mrs. ***** contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and Mrs. ***** have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered. 

  Customer Answer

  Date: 03/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While I do not agree with the part of their response that stated "Seagate has shared contact information in case of any future issues"  as I have nothing other than the generic email, ************************************** which is what the person assigned to handle the BBB complaint emails me from, but that is the same email that comes across with everyone I talk to so I have no updated contact info or phone number. 

   I did however, finally receive my replacement Hard Drive today and verified as promised it is a new drive, the same as the one that malfunctioned. They did also provide me with a new key for the Software recovery promised to me once I received this drive so I could recover another drive there was an issue with. Now, they did only issue the license for 30 days, but I was told when this was offered that if it is not enough time to get the data off of my other drive, they would have no problem issuing it for additional time until I am able to get it complete. Since they have been good on their word since my contact with the BBB, I am going to go ahead and take their word entrusting that they will honor that commitment and agree that I find that this resolution to be satisfactory to me.
  
  *********************************************