Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

• 

  Seagate Technology

  7801 Computer Ave Bloomington, MN 55435-5412

• 

  Seagate Technology

  7725 W Reno Ave Ste 334 Oklahoma City, OK 73127-5200

• 

  TCO Design Center

  1280 Disc Dr Shakopee, MN 55379-1863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023 I purchased a Seagate 1TB Game drive(M2). In March of 2024 the drive became faulty, however it is still under warranty through Seagate. After contacting them ( 3/15/24) they provided me with a shipping label and I sent it same day via **** The device arrived at their location provided on the shipping label on 3/21/24 with proof of delivery. I was originally informed the replacement would be shipped out with in 10 days of arrival. After not getting updates for a few weeks I reached out and was told it was 30 business days after arrival. I reached out again on April 22nd (2024) and was then informed that my drive was lost and after providing them with proof of delivery they insisted of requiring an additional 8 business days to investigate the issue. After that timeframe given I reached out yet again, after not hearing from them, and was asked to give them an additional ***** hours. Reluctantly after speaking to a manager who promised to contact me around that time I agreed (5/6/24) after he claimed to have found the device I shipped. I was promised with an emailed update along with receiving a replacement end of the week. I had to yet again reach out after not receiving an email update after the 48 hours they requested expired and while they still claim to have received my device they have yet to provide any updates or requested documentation that my replacement is being shipped from their warehouse. I also have screenshots of the entire conversation from my initial contact till now. I am contacting BBB for assistance in getting them to honor my warranty and ship a replacement device or a refund immediately.

  Business Response

  Date: 05/13/2024

  ****************************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  
  
  

  Customer Answer

  Date: 05/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 2167545.  Their statement as to why I contacted the BBB was inaccurate. It was due to their poor customer service and lack of accountabilty, not because of a faulty product.  That said the issue was resolved within a week and I received my replacement and that's all that matters. 

  
  Thank you 
  
  *************************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Seagate IronWolf Pro 16TB internal hard drive on 6/11/2023 for $249.99. On or around 11/17/2023 the drive failed to be recognized by the computer and several external docks. I didn't make a claim until several months later. On 3/25/2024 *** delivered the drive to Seagate's warranty address, I have proof of delivery from ***. I have contacted support 2 times and escalated my claim but Seagate continues to claim they have not received the drive and fails to provide me with any further updates.

  Business Response

  Date: 04/25/2024

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Seagate hard drive ST18000NM000J with the serial number of ********. I sent it in late September. Seagate received the hard drive October 3rd 2023 (SEE SCREENSHOT). I've contacted support chat 7 times. First 2 times they told me the drive is backordered. Then the last 5 times they've told me that they are "working on it" and I will get an email. I've been waiting for a replacement for over 6 months and there is no end in sight to resolve this matter. They keep giving me the run-around, they keep assuring me that they will send the replacement as it has a 5 year warranty. I have not received the drive. I continue to contact them to escalate and they just send me canned messages. At this point I am no longer interested in a refurbished hard drive, as those refurbished drives have a high failure rate. At this point, I'd just like to get a refund. They told me refunds are not possible. It seems getting a replacement drive is not possible, either. I am out of options and this is why I am contacting the BBB.Thank you for reading._ ***********************

  Business Response

  Date: 04/30/2024

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue resolved.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 5TB Seagate HD in Dec. of 23. It failed at the end of Feb. 24. I did not want to send the drive platters back due to confidential info on them, and Seagate agreed to have me send the drive box with the connector and pcb back with a signed Certificate of Data Destruction. I mailed the empty box with parts enclosed at the beginning of March. In mid April, I received a box from Seagate, which I believed was my new drive. Instead, it contained the drive case I had sent back for replacement under the warranty, with no explanation. I then proceeded to spend, many hours chatting with their customer service. The transcripts are attached. Each time I was told how sorry they were for my trouble, but that they would find a solution. Twice they told me they were going to send me a prepaid shipping label, so that I could return the original case. Both times I received nothing. The third time the customer service rep told me he would see that I got a new drive, but it would take him 24 hours to solve the problem. I waited 4 days, but nothing. The fourth time I told them that if they wouldn't honor the warranty, I would resort to the BBB and social media as a last resort. I gave them 24 hours to respond. Needless to say they didn't.I can't explain the runaround, but I have reached the end of my rope with them. If you read the attached transcripts, they claim they are sorry for my problems and that they will respond, but they never do. Thanks for listening.

  Business Response

  Date: 04/22/2024

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

  Customer Answer

  Date: 04/23/2024

   
  Complaint: 21585421
  
  I am rejecting this response because:

  While they have agreed to replace the drive, I will wait until I have the new drive in my possession, as my experience with them, so far has been that they don't follow thru with their promises. Four times they promised to follow up on my complaints, and four times they failed to do so. It was only after I contacted the BBB that they acted in a positive fashion. I will wait until I have the drive to close this complaint. I have  attached  an email received today detailing their promise to ship the drive.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/25/2024

  From: ********************************** <**********************************>
  Sent: Thursday, April 25, 2024 9:41 AM
  To: info <************************************>
  Subject: Message from BBB.org

   

  

  With regard to Complaint ID: ********, I would like to update my response to this complaint. Yesterday, I received a new drive from Seagate and therefore I am now satisfied with the resolution of this claim. I would like to thank you for spurring them to the action they should have taken months ago. Without your intervention, this would not have happened.

  Sent from *********************** (*********************)

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought external hard drive on 11/8/23 for $100. The drive failed in March. I returned to Seagate and they received on 3/9/24. I have post confirmation of delivery. Seagate is denying a new drive - stating they never received. I have spoken to them five times and they keep promising to escalate. Post office in ******** ** says they have a lot of issues with this business saying they don't receive the returns.

  Business Response

  Date: 04/12/2024

  ***************** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate provided a resolution to ***************** of the issue. She has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue answered.  

  Customer Answer

  Date: 04/14/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a compliant ******** last week. Seagate contacted me after I filed a compliant. (previously no response more than 1 month) Seagate sent out the replacement driver yesterday and I got it today. The problem is they sent a bad driver to me and it doesn't work at all. Looks like the bad one is what I sent to them before. The driver quality and the service need to be improved. Can I get refund this time? If can not refund, please tell me how can I get a working driver.The initial claim is: I bought a brand new Seagate 16TB IronWolf Pro 7200 rpm SATA III 3.5" Internal NAS HDD from B&H in 2023-11. It stopped working just after one month. I had to send it to get the replacement follow the warranty policy. I paid the delivery fee. It was delivered in 2024-02-24 through **** After two weeks, I didn't get replacement and didn't see the return status updated in their website. I contacted the customer service. They said they didn't receive the disk!!! Luckily *** has the signed receipt picture and I got it. I sent it to the Seagate customer service and opened a case ******** in 03/13/2024. What made me mad is after two weeks, there isn't any update. I contacted the customer service representative many times. Every time after long waiting, the same answer is `We have escalated your case, but no update`. I don't understand what are they doing. It is the worst customer service I have had.

  Business Response

  Date: 04/12/2024

  Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 04/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seagate Warranty Case Number ******** Purchased a Hard Drive on 11/14/2023 Hard Drive failed in February of 2024 Hard Drive is under warranty and Seagate agrees that it is under warranty.I contacted Seagate ******************* and I was told to send the failed hard drive to: Seagate Technology LLC ******************************************************* ***** *** Upon Seagates receipt of the hard drive, Seagate warrants to send a replacement hard drive.I did not receive a hard drive.I contacted Seagate on 6 different occasions.There was initially a claim that they did not receive the failed hard drive and that the address was not correct. However I provided proof that the Seagate system showed the exact address that the hard drive was shipped to.I provided tracking which showed delivery and I launched a **** tracer investigation which also showed delivery to Seagate. After several more discussions with Seagate, they then agreed that they received the hard drive and that they would send out a replacement hard drive. However, no hard drive has been received and although Seagate said they would provide replacement shipping tracking/info, no email was received. Upon searching reviews on Amazon and the internet, I have found that this is not an isolated case and that there are many reviews stating that the Seagate Warranty is a Scam.

  Business Response

  Date: 04/10/2024

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** reached an agreement of the issue and he as been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue Answered.  

• Initial Complaint

  Date:04/02/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new Seagate 16TB IronWolf Pro 7200 rpm SATA III 3.5" Internal NAS HDD from B&H in 2023-11. It stopped working just after one month. I had to send it to get the replacement follow the warranty policy. I paid the delivery fee. It was delivered in 2024-02-24 through ***.After two weeks, I didn't get replacement and didn't see the return status updated in their website. I contacted the customer service. They said they didn't receive the disk!!! Luckily *** has the signed receipt picture and I got it. I sent it to the Seagate customer service and opened a case ******** in 03/13/2024. What made me mad is after two weeks, there isn't any update. I contacted the customer service representative many times. Every time after long waiting, the same answer is `We have escalated your case, but no update`. I don't understand what are they doing. It is the worst customer service I have had.

  Business Response

  Date: 04/03/2024

  Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 04/04/2024

  Complaint: 21521620
  
  Thanks for the call and the hard working. Can we keep the case open until I get the driver or lock down the date when I can receive it? Hope you understand it.
  
  Sincerely,
  
  *********

  Business Response

  Date: 04/04/2024

  Mr. ** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. They already sent out the driver. Thanks a lot for the help from BBB. Otherwise I don't know when they will send out the driver to me.
  
  Sincerely,
  
  *********

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent two hard disks 18tb (model number 2TV103-001 Serials ZR50C5XX and Zr50FXL1) (RMA orders IR60104923 and IR60104924 They were received 2/6/2024 by seagate.I contacted several times Seagate regarding the replacement of the drives. I was told initially that the drives were received but they do not have them in stock. About a week ago a representative told me that they will replace in a different model. Today 3/26/2024 almost two months later I was told that they will not honor the warranty because the drives were tampered with. I was provided no evidence and although I have kept pics of the drives I did not hold of them (except one I attach ) because I thought the replacement was approved but was not completed because there were n replacements in stock I attach 1. Transcripts of the chats I had with customer service 2. Screenshots of rma order numbers and serials created on the seagate website 3. pic of one drive and its condition

  Business Response

  Date: 04/03/2024

  ********************** reached out to the Better Business Bureau regarding an issue with his Seagate product, which was found to be severely damaged upon receipt and did not meet the return criteria. Seagate has subsequently informed ********************** about its warranty and replacement policy and provided an alternative solution. Seagate values its customers and apologizes for any inconvenience caused by this issue. Seagate considers this issue closed.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late Febuary I had a 12tb HDD fail. I mailed it to them and went through the *** process. It was delivered on March 5th. (Tracking proof). They LOST my package for 15 days, claiming they didnt get it. Although **** verified it was delivered. I called DSV (their warehouse). They gave me the warehouse managers (*****) phone number and email. I left messages and emails and got ignored completely from him. I have reached out to support multiple times and they escalated the issue, however it changed nothing. On March 19th, they FINALLY claimed now they found it and logging it in. It is now March 21st and support is telling me they are out of stock and it could take a month or more to get a replacement. This is absolutely unacceptable. A replacement process should be an easy process. I have a server that is in jeopardy because I cannot backup files due to this drive, and Seagate seems to not care and delay this as long as possible.

  Business Response

  Date: 03/28/2024

  ******************************* contacted the Better Business Bureau regarding an issue with her Seagate product. Seagate and ******************************* have reached an agreement to resolve the problem, and a resolution has been provided. Additionally, Seagate has shared contact information in case of any future issues. Seagate values its customers and regrets any inconvenience this matter may have caused. Seagate considers this issue answered.

  Customer Answer

  Date: 03/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did ask a representative for this exact solution before the BBB complaint and they informed me it was not possible. It should not take a BBB complaint to get the service that I received.
  
  Sincerely,
  
  ***************************