Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of heels a few month ago, I have only worn them a handful of times. the plastic part at the tip of the heels has already broken off. Very cheaply made if that's normal to happen with these pumps. I tried contacting customer service to see if I could be sent a replacement pair but got nowhere.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello********
  
  Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle. Thank you for letting us know! We always want to know what our customers are saying. I'd love to assist with your concern if you could kindly reply which shoe is having the problem or which order it was. I can then help to further assist from there. Please let me know if you have any questions or concerns.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so sorry. Please refund my money that shoedazzle take as a membership credit, I want to cancel my shoedazzle.com membership.
  Customer ID *********
  ***************************
  
  Bank Email you can find all info.
  
  Dear**************,
  
  An international mail or telephone order purchase was made using debit card number ending in******
  
  The details are:
  
  Account number: ****
  Purchase location: IBI*SHOEDAZZLE *********** US
  Amount of purchase: $70.16
  Threshold amount: $1.00
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello *****,
  
  Thank you for contacting through the BBB. I have refunded you the one member credit your were charged for, please allow 5 to 7 business days for the refund to appear back onto your card. I have also gone ahead and cancelled the membership for you, you will no longer need to skip the month or be billed. Please let me know if you have any questions or concerns.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a complete and total scam. Each time I have attempted to cancel my apparent membership, the website or help chat crashes, I have gotten a new debit card since with a new security code--thinking this would stop the monthly charges, but I AM STILL BEING CHARGED and even more now for which I was not notified of. I DEMAND that I receive a full refund of $89.90 (Member Credits 1-$39.95 and 1-$49.95 for a Total= $89.90) and CANCEL MY ACCOUNT IMMEDIATELY. Also, a side note there is no way to remove your payment method once it is added. This seems like it should be illegal.Customer ID *********

  Business Response

  Date: 12/14/2022

  Hello ****,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have refunded the two member credits on your account totalling $89.90. Please allow 5 to 7 business days for the refund to appear back onto your payment method. I have also cancelled your membership. You will no longer need to skip the month or be billed. Please let me know if there's anything else I can assist you with.
  
  Thank you,
  *******

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ************** for 3 items. As always, I received an email about when my items were being shipped out and the expected delivery date. I noticed that the shipping address was incorrect and so I immediately called shoedazzle to ask them about it. I was told to contact the carrier (Fed Ex-which can be a pain because their resolution team does nothing for the customer as well). After speaking to a representative from Fed Ex, they explain to me that they can't do anything (surprise!) and that the shipper (shoedazzle) would have to complete an online form to stop the delivery. The Fed Ex representative also stated that the shipping label that was created through Shoedazzle had the incorrect address on there. So being the amazing middle man that we as customers are expected to be when dealing with disputes with the shipper and carrier (smh) I contacted Shoedazzle again and explained what the Fed Ex representative told me and how they can fix the problem. After being put on hold for 5 times, the shoedazzle rep told me that they can't cancel the delivery when I kept telling her that according to Fed Ex, they can and I even explained step by step how based off of what the fed ex rep explained to me. Shoedazzle refused to act on the solution provided from the carrier and instead chose to continue to give false information that they could not. The only thing that they chose to do was reship 2 of the items because now, the other wasn't available anymore. No attempt was made to stop the delivery, so instead of trying, they rather just sit back and lose out on inventory as well as a longtime member. I told them that I want my remaining membership credits credited back to my bank and the store credit that they were trying to offer me, I want that refunded back to me as I no longer need to contribute to their business.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello ********,
  
  Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle.
  
  Our records show both orders were sent to the address that is also provided here on the BBB. The notations on your account also show that the reship was being sent, and the agent confirmed, to the Market St address. The only address showing differently is the billing address. Since we have already provided a courtesy reshipment, we can only refund you the store credit refund which you may use on any items. This is all in accordance with our terms of service under Risk of Loss/Title and Account Confidentiality and Access. Please let me know how you'd like to proceed.
  
  Thank you,
  *******

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25th shoe dazzle went into my accounts without my permission and stole $49.95 from account. The funds were for another bill. Due to this I will end up with late fees as a result. Shoe dazzle is refusing to assist me beyond the refund and aren't taking additional steps to find out why they went into my accounts unauthorized. I haven't done business with this company for over a year. This is theft by all accounts. I would like to submit bank statements proving that they caused me a late fee.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello*********,
  
  Thank you for contacting through the BBB. My apologies for your recent experience with ShoeDazzle.
  
  Our records show that you have been skipping the month up until September with the credit from October failing to charge. I do not see any notes about cancelling the account prior. I do apologize for the inconvenience and experience you had. Your refund should have been processed by now and given back to you. Confirming your membership was cancelled 11/25 so you will no longer need to skip the month or be billed.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership was cancelled in July. Shoedazzle charged my card membership fees in October.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello ******************,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  Our records show that the account was only skipped in July not cancelled. You have the option to skip every month if you do not want to be billed for a member credit. I'd be happy to help with cancelling, however you do have 5 member credits and 13325 reward points available, should you want to use any of those first to still receive the benefits of your membership. Please let me know how you would like to proceed or if you have any questions.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a monthly subscription since January for $40 on shoe dazzle and was saving the monthly credits for December. I never bought a single thing since last December which means I should have ten credits. I only have four. Three agents I spoke to said my card was declined six times. I knew I wasn't so insisted I have screenshots that the company took money from my accounts so they said I can send the screenshots to an email but every single agent provided me a different email that was invalid. I spoke to another agent 10/31 and she states to me that there is no email to send the evidence that they took my money. Meaning every single agent lied and knew they were taking my money.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello *******,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  Our system shows two account that had credit on them, customer ids********** and ********** I apologize for the information given by our agents as it should have been an easy solution. Your calls will be audited to ensure proper coaching is given to those who need. I see both accounts have cancelled the membership and you were able to redeem your credits. Please let me know if you need any assistance with those orders or if you have any questions or concerns.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried cancelling my shoe dazzle membership but I'm always on hold for long periods of times or no one seems to pick up. I'm a full time employee and student with a busy life that can't remember every month to skip a month so this month I forgot and got charged $49. I would like this to be refunded and my membership cancelled

  Business Response

  Date: 12/14/2022

  Hello *******,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have cancelled you membership to ShoeDazzle. You will no longer need to skip the month or be billed henceforth. Should you wish to make a purchase, you can still use the account as a "guest" so you do not have to enroll into the membership again. I did not see a charge for this month, only one from October that was refunded. Please let me know if you have any questions or concerns.
  
  Thank you,
  *******

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I signed up for shoedazzle which is a monthly payment you spend to get cheap shoes. I payed the initial fee and the payment is supose to come out on the 4th of each month at first it was for ***** now its ****** And you can skip months if you want. So I had skipped a couple months and they still took mo ey from my account so I contacted them and they refunded me my money , and asked them to cancel my membership. I didn't hear anything from them for a couple months and then I noticed that they had changed me agai n, so I contacted them told them I wanted my mo ey back and told them that this was supose to be cancelled. So the next month the same thing happened and I contacted they refunded, I yelled at them and said to stop stealing my money, and side note they will take money out of your account on any day of the month not on the 4th day like they state. So this last month which is 9/20/22 I check my account and sure enough they did it again but this time it overdrafted my account so I was also charged a ** ****** late fee, and then another bill came out but because it had put me in the negative I was charged another ** ****** fee so now I'm at negative *** I my account. I contact them and freak out and they tell me that they will refund the ***** but they will not do anything about the late fees. I did call my bank and they said they would not take away the fees either. I'm a single parent that struggles to make it from pay check to pay check and this has devastated my financial situation, it has spiraled due to the fraudulent actions of this company. I think if they are doing this to me I'm sure hundreds if not thousands of women are having the same problem with this underhanded company. Please help me to recover what I have had stolen from me and to warn other people about this. Please help. Thank ,****** ******

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Hello ******, thank you for contacting through the BBB. We are sorry do hear you disliked our VIP program. Thank you for letting us know! I am happy to further investigate your account, however I am having trouble pulling it up. I've found your account that was cancelled in 2020. Can you confirm the email of the account, or if you have the member id or phone number that will also work. You can also email at ************************ if you would prefer. Please let me know so I can further assist.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order on 9/18 a Sunday order #XXXXXXXXXX. I paid $14.95 for 2/3 day shipping so I could have them by Wednesday. So not counting the day I ordered them because it was a Sunday going from Monday 3 days would be Wednesday tracking the order won't be here til Thursday so now that's 4 days from Monday I called explained the situation that I wanted a refund since they wouldn't be it time for when I need them and they told me the request was deined for a refund. Why would I pay 14.95 if it wasn't a guarantee they would be delivered in that time frame. Now who's fault is it that they weren't delivered in the time frame specified, shipping label created on 9/19 Monday and postal awaiting receipt from seller on 9/19 at 11:25 for them not to be received by seller until Tuesday 9/20 at 2:36 . If they can not guarantee the delivery date they shouldn't charge ppl and I took the middle option there's also a 24.95 guarantee 1/2 business day delivery I just would like my shipping charge refunded since I didn't receive them in time for when I needed them thank you for your time.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Hello **, thank you for contacting through the****. My deepest apologies for your recent experience with Shoedazzle. Thank you for letting us know! I've refunded the $14.95 back to your payment method. Please allow 5 to 7 business days for the refund to appear. I will also be looking through your interactions with our agents to ensure proper training and coaching for future situations like this. Please let me know if there's anything else I can assist you you with.
  
  Many thanks,
  *******