Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was charged $49.95 from my account ending in ****. I sent a message a few months ago to cancel my VIP membership, but I was charged today. I understand it is protocol for the month to be skipped from the 1st of the month to the 5th (or it will be charged on the 6th) but I was charged TODAY the 9th. When my membership should be canceled, yet when I try to log in- IT WONT LET ME LOG IN. So how are you going to expect me to skip the month if my entire account has been deleted instead of just my membership!! I would like my money back please and my card removed from ShoeDazzle.

  Business Response

  Date: 01/31/2023

  Hello Ailine,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle.
  
  You account was not cancelled, however it was under your email with a typo, Gmai" instead of "Gmail". I have fixed the email to the correct spelling. I have also gone ahead and cancelled the membership, you will no longer need to skip the month or be billed. The two member credits on file totalling $99.90 have also been refunded. Kindly allow 5 to 7 business days for the refund to appear.
  
  Please let me know if there's anything else I can help you with.
  
  Thank you,
  *******

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a VIP member of ********** (actually don't ever recall signing up originally). Nonetheless, had the membership for a few years and typical of the membership it charged me over the course of my membership 10 times. Well, I decided to cancel my membership on 10/5/22 and the representative **** let me know that he had cancelled it and to expect my membership refund check of $399.50 within the next 4-6 weeks. Well, I never received the check and so correspondingly have called 6 more times to find out where the check is. Every time I call, the rep, tells me "rest assured" your request is being handled and that they will send an email to the billing **** to check on this request. I was told that I had to wait ***** hours for a response and that I would receive a call or email. Well like a broken record the days have come and gone. So, I continue to call with increasing frustration only to receive the same message. I have even spoken with a few supervisors whom have no level of increased knowledge or access to any higher information. I have documented each rep that I have spoken to along with the date (see below). At this point I cannot bear to hear ***************** again and hoping that you might me able to help. I appreciate any information and help. Thanks so much ~ *************************** Shoe dazzle 10/5/22: Spoke with **** and he cancelled my membership. 11/11/22: Spoke with ******* and she told me that I would be receiving it this week. 11/22/22: Spoke with **** stating that I would receive the check on 11/25. 11/30/22: Spoke with ******* who transferred me to her supervisor (*****)12/19/22: Spoke with ******. Spoke with **** (supervisor). Billing department is located in **********. 1/6/23: Spoke with ****. She then transferred me to her supervisor ****. **** transferred me to Veena and her voicemail hung up on me. Then emailed BBB help.

  Business Response

  Date: 01/31/2023

  Hello *******,
  
  Thank you for contacting through the BBB. Apologies for your recent experience with ShoeDazzle.
  
  Your check refund for the amount of $399.50 is still showing an outstanding balance. I will be happy to reissue the check since it is out of it's time frame. If you could kindly re verify your shipping address and confirm the name the check should be written out to. You may reply here or email ************************* I've also notated this on your account so you may also call to verify.
  
  I will make sure to go through your contacts with us and provide coaching and training to those in need of it. I appreciate your time with this matter, please let me know if you have any questions.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this because this company is very rude 2 months ago i told them to cancel my subscrition for there services they said they would no longer take money out of my account. Im on SSi due to health problems now today i go into my account and they took $49.95 out of my account.i feel like they are stealing my money because i tell them not too take money out of my account paypal coulnt help me. i also called my card and told them the situation all they tell me is get a new card i cant do that until i pay my rent that money they took out was part of my rent money.
  

  Business Response

  Date: 02/01/2023

  Business Response /* (1000, 5, 2023/01/30) */
  Hello ****,
  
  Thank you for contacting through the BBB. We are sorry to hear you dislike our membership.
  
  Our records are showing no contacts on your ShoeDazzle account. If you remember the date or agents name, I will be glad to audit the call and coach where needed.
  
  I have successfully refunded you two of the member credits on your account totalling $99.90. Please allow 5 to 7 business days for the refund to appear. There is one member credit of $39.95 on your account that is being declined by your bank. I suggest reaching out to them so I can process the return faster. There is one other credit on your account of $39.95 that cannot be refunded electronically because of the time passed since billed. I can refund that as a check which would be delivered in 4 to 6 weeks. Kindly confirm if the name and address on file is correct and I will issue the check.
  
  I have also cancelled your membership, you will no longer be billed. Please let me know if you have any questions.
  
  Thank you,
  Natasha
  
  
  Consumer Response /* (2000, 7, 2023/01/31) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They put the money back into my account.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to order shoes from thier site, shoedazzle.com. after filling out all the necessary information and inputting my card information I selected the icon to complete the order. Immediately after the site sent me notification that the card I input was not accepted by the company. Then Immediately along with the notification from the site I received text alert from my card company that I was charged twice for the order that the site shoedazzle.com just said I was rejected for. And I was charged twice ( 2 times) for one order. After calling customer service I was told they do not accept my card but they also went ahead and took money from my account twice and are now telling me it will be 2 to 3 days before a refund.

  Business Response

  Date: 01/30/2023

  Hello *******,
  
  Thank you for contacting through the BBB. We are sorry to hear about your recent experience with ShoeDazzle. Pending charges can take 24 to 48 hours to fall off. I apologize for the inconvenience and thank you for your time with this matter. Please let me know if there was any issues waiting for the pending charges to drop.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I PLACED AN ORDER WITH SHOE DAZZLE, PAID FOR IT, THEY SHPPED IT OUT, THE CARRIER LOST MY PACKAGE, I CALLED SHOE DAZZLE TO GET AN EXPRESS DELIVERY SINCE IT WAS MOT MY FAULT, THEY REFUSED
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello ******,
  
  Thank you for contacting through the BBB. Apologies for you recent experience with ShoeDazzle.
  
  Records show that your order was reshipped 12/21 with free rush shipping. As the package was lost a second time, we suggest shipping to a different address or utilizing a pick up option such as a locker system. We also suggest reporting any suspicious activity for theft in your area.
  
  Our records also show you were refunded store credit for the second lost order. This is in accordance with our terms and conditions as seen here **************************************** I apologize for you experience and thank you for your time.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2021, I ordered a pair of Aminta Stretchy Thong Sandals for $14.95 from Shoedazzle. I was not aware of their Welcome Offer for $10 or a membership with the company. In October 2022, while looking at my bank statement I found a transaction from Shoedazzle for $39.95. I know that I did not make that purchase. I called the bank and spoke to a representative that looked into the purchase and discovered that since April 2021, Shoedazzle had charged my account $49.95 for December 2021 and January 2022, then changed the monthly charge to $39.95 from February 2022 to October 2022. I called Shoedazzle and spoke to a representative who informed me that the fee is a monthly charge for a membership with Shoedazzle. I was confused because I did not register for a membership with Shoedazzle. I did not even see a Welcome Offer at that time. On October 19, 2022, I initiated a complaint with the bank. At some point, I was informed that the claim amount was $459.45. After their investigation was completed, I was informed that my account will only be refunded for the month of October for $39.95. I will not get a refund for the rest of the monthly charges. I called the bank and spoke to a representative that stated that I had a history with Shoedazzle because of that one and only sandal purchase in April 2021 and based on that transaction, I can't get a refund. I asked her if she was sure, and she confirmed the reason. I feel that I have been bamboozled by Shoedazzle and the bank. I did not register for a membership with that company and if a person buys one item from a company that does not indicate that there is a history there. I just want the refund charges from December 2021 to September 2022. The reason that this complaint is not within the year is because, I discovered the transaction in October and the bank just completed the investigation today, December 15, 2022.
  I would truly appreciate your assistance with this situation. Thank you.
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello*****,
  
  Thank you for reaching out through the BBB. We are sorry to hear you disliked our VIP Membership.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 4/15/21 during your purchase of the Aminta Stretchy Thong Sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which turns into $49.95 of store credit to be used on future purchases.
  
  I was able to successfully refund you 7 of the member credits you were charged for totalling $279.65. Please allow 5 to 7 business days for the refund to reflect back onto your payment method. For the remaining credits, because of the dispute and time that has passed since being billed, we can only refund them as a check which will be delivered in 4 to 6 business days. Kindly reply back with the name the check should be written out to and the address it should be shipped to and I will set it up asap. Please let me know if you have any questions.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my vip subscription and haven't been successful. I was just charged again 49.95 for another month. I would like to get refunded for the purchase and the credits that are on my account
  

  Business Response

  Date: 01/27/2023

  Business Response /* (1000, 5, 2023/01/10) */
  Hello ********
  
  Thank you for contacting through the BBB. I have successfully canceled your membership. You will not longer need to skip the month or be billed henceforth. I have also refunded you 3 of the member credits on your account totalling $139.85. Please allow 5 to 7 business days for the refund to appear back on to your payment method.
  
  For the remaining 9 credits on your account, because of the time since billed, our system is unable to refund them back electronically. We can refund the via check, which you would receive in 4 to 6 weeks. Kindly reply with the correct name it should be written out to and the address it should be sent to. Please let me know if you have any questions.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction happened on the second of December 2022 at Shoe Dazzle. I tried using two separate prepaid cards and got a pop-up that said that they don't take prepaid cards but they still took $34.98 off of one card and 34.98 off of the other card for a total of almost $70. I've been going back and forth with them with them twlling me that they don't see the transactions in their system and that I would have to contact the banks, which I did, only to be told that they couldn't do anything because the transactions were still pending. Shoe Dazzle told me to wait 24-72 hours, then wait til the 8th of December, now I'm being told to wait even longer. I need my money, that was all I had and it's the holiday season.
  
  Order # **********
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello ******,
  
  Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle.
  
  Please note that we do not take prepaid cards as a payment method on activating orders. Authorization holds also take up to 7 business days to fall off of prepaid cards. I apologize the agents did not inform you this correctly. The funds should be reversed within that time period. Please let me know if you have any questions or concerns.
  
  Thank you,
  *******

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of heels a few month ago, I have only worn them a handful of times. the plastic part at the tip of the heels has already broken off. Very cheaply made if that's normal to happen with these pumps. I tried contacting customer service to see if I could be sent a replacement pair but got nowhere.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello********
  
  Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle. Thank you for letting us know! We always want to know what our customers are saying. I'd love to assist with your concern if you could kindly reply which shoe is having the problem or which order it was. I can then help to further assist from there. Please let me know if you have any questions or concerns.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so sorry. Please refund my money that shoedazzle take as a membership credit, I want to cancel my shoedazzle.com membership.
  Customer ID *********
  ***************************
  
  Bank Email you can find all info.
  
  Dear**************,
  
  An international mail or telephone order purchase was made using debit card number ending in******
  
  The details are:
  
  Account number: ****
  Purchase location: IBI*SHOEDAZZLE *********** US
  Amount of purchase: $70.16
  Threshold amount: $1.00
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello *****,
  
  Thank you for contacting through the BBB. I have refunded you the one member credit your were charged for, please allow 5 to 7 business days for the refund to appear back onto your card. I have also gone ahead and cancelled the membership for you, you will no longer need to skip the month or be billed. Please let me know if you have any questions or concerns.
  
  Thank you,
  Natasha