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Business Profile

Retail Shoes

ShoeDazzle.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 32 Customer Reviews

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Review Details

  • Barbara W

    Date: 03/02/2025

    Shoe dazzle is nothing but a scam now. i joined years ago and loved the company. But now they take your credits if you don't use them by a certain time. I received no notice to my knowledge. I am thinking they blended it in with a credit notice. I recd several pairs of shoes and they started out good but then the quality changed and now I find out they won't honor my credits that I paid for. Be very careful when signing up with this company and know what you're signing up for. This company will take you for a ride. Do NOT fall for the VIP either. VIP does NOT mean you get treated any better nor are the services any better. Just to rip you off for more money.

  • Tiffany G

    Date: 03/02/2025

    I have never heard of a prepayment expiring! How does a product I paid for but haven't used, because all the shoes are always sold out, expire? That should be something they announce on the opening page. I checked it is not stated on the first page anywhere. Total scam!!!!

  • Alisha D

    Date: 11/05/2024

    I was a VIP member for a few years. I had over ***** VIP credits stocked up as they have not had any nice shoes recently or my size is always sold out. They claimed they all expired. I had to fight with them for 4 back. I had 5 stocked up and was trying to make a purchase. Another one of my credits expired. The *** claimed they can't do anything about expired credits and can only give a $10 credit. That is less than half of what we pay for a VIP credit. This company is a scam. I don't know how you can remove credits that your customers have paid for! That is $50 a credit that they willingly take because you supposedly only get so long to spend them. I didn't get no email saying my credits were almost ready to expire, or I would have just grabbed anything I saw. I work hard for my money, for this company to steal my money. Needless to say, I cancelled my membership and ate the cost of being scammed by them. I would not recommend. If I could rate a zero, I would.

  • Ro Y

    Date: 11/02/2024

    BEEARE!!! Ive been a VIP member since 2006 and Ive spent over $1500 on their shoes up until tonight. Their courier delivered my shoes to an incorrect house which isnt even on my street! I called to let them know. I was asked to send a picture of my house, I did so. I asked if theyd refund me and they agreed and then I asked if I could reorder the boots at no charge to me because it wasnt my fault. The boots were on sale for $15 by the way. I was told that wasnt possible. I asked to cancel my membership and they quickly obliged. Theyd rather cancel a longtime membership than to keep the customer. It makes me upset that they did NOTHING to keep me nor did they take into account the $$$ Ive spent over the years.

  • Denise W

    Date: 08/07/2024

    Initially I attempted to cancel my membership June 2023. The rep in formed me I had a $700.00 credit and requested for me to purchase $700.00 in shoes. I said absolutely not I want to cancel my membership they insisted on giving me 3 month free membership so I would not cancel. I informed them I wanted my money owed. I have been attempting to get a refund owed to me in the amount of $359.00 for a year. First time I called they were able to refund a portion of my money via bank account then stated they would send me a check. When I attempted to confirm my new address they reported oh we I used it just now to the address on file just wait and see if the check arrives- now if I said I moved to a new address what are the chances of ever receiving that check. I waited 8 business weeks - NOTHING CAME. I contacted them AGAIN and explained I have relocated gave them updated address STILL NO CHECK . I called AGAIN in May confirmed my address they reported they were issuing me another check it is now 8/7/2024 and still NOTHING. I called them today inquiring about the status then rep had me on hold acknowledging the fact it doesnt take a year for a check to be delivered only to tell me to call back in 2 weeks. This company surely doesnt honor their policy Each time that I contact them I am given the run around. I requested to speak with a supervisor/manager that request was denied. This company is a scam

  • Jordan O

    Date: 01/17/2024

    I was charged for a membership fee although I didnt subscribe for one. I made a one time purchase. The customer service is terrible. I had to return the one order I did make for a different size. Its been over 2 weeks since I sent the original pair back and when I try to contact customer service, I dont get a response and get left on hold the entire time.

  • Marina S

    Date: 01/11/2024

    It has really gone down hill in the past several years. I have 11 credits left to use, the problem is that every shoe is out of stock. How is that possible? Why even list the shoes?

  • Jody K

    Date: 01/09/2024

    The worst ever business the 1 order was in correct 3 times watch for monthly charges they do not reimburse for shipping but claim its free they kept charging for 5 months for as I said 1 time of doing business with k.k. and her partners never again! Done at all locations and online is worse.

  • Laura B

    Date: 01/06/2024

    I joined ShoeDazzle and purchased a pair of pink combat boots for my granddaughter's birthday. They were so cute and I knew she would love them.Unfortunately, within a month they started peeling! The pretty pink just peeled off. So the quality is very poor.I called and was offered $10 off my next purchase or 20% off my membership. They did offer to replace the item until they noticed the purchase was past the 60 day "warranty".Either way, it wasn't worth it. And I won't make this mistake again...

  • Autumn H

    Date: 01/02/2024

    Shoedazzle is literally just a scam. You have to buy the *** membership in order to get this "first order is $10" deal. I went on livechat to cancel my *** membership after buying something with this deal, and they also canceled my order altogether. I'm sorry, but I already ordered it while a *** with this deal and it said nowhere that if the *** was canceled, the order would also be canceled. The chat member kept trying to sway me into keeping the *** membership rather than just accepting that I don't want it. Don't order from here.

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