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Business Profile

Retail Shoes

ShoeDazzle.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 38 Customer Reviews

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Review Details

  • Michelle H

    Date: 11/10/2025

    I tried to cancel my account and they told me it had been canceled since 2022 yet I have been charged every month until now 2025. I had to contact my bank to have the charges blocked. Their customer service line was of no help.

  • Carlene C

    Date: 10/16/2025

    My first time wearing a pair of their shoes and it came apart, causing me to break my leg. They offered no compensation for the injury!

  • Heather D

    Date: 10/15/2025

    I have not been able to access my VIP account for 15 days. I've been a customer for nearly 10 years and have never had any problems before. I have tried calling, chatting and emailing three times (10/1, 10/2 and 10/6) and have not received any response other than a general reply "We will be with you shortly." I specifically stated in my email on 10/1 that I was trying to skip the month for October and I was still charged and still unable able to access my account with no resolve. The phone number on their website is a non-working number and the number on ****** does not prompt you to a customer service agent. I've asked for my account to be closed with a full refund and after two weeks, not a single representative has attempted to respond.

  • Rhonda L

    Date: 10/10/2025

    Zero rated. Unknown charges, no valid contact number. Emails not answered

  • Appollonia A

    Date: 10/09/2025

    Shoe dazzle is a complete scam if you dont use you ***** vip credits right away they will take them. They took ***** x 6 from my checking account and after the six months of member ship vip credits they took them right before Christmas on 2023. Today the debit same checking account for membership fees that were never authorized. Never hit a reburimbursed and no shoes BIG SCam

  • Lyman C

    Date: 10/08/2025

    0 stars if I could. I have been locked out of my account and I've been calling, emailing and chatting with no response for 3 days. I finally just called the bank and reported it as fraudulent.

  • Anna G

    Date: 10/07/2025

    Something has changed for the worse with this company. DO NOT SIGN UP FOR THEIR MEMBERSHIP. I've been a monthly subscriber for over (10) years.. and today have been on the phone on hold for over an hour, no reply via their "chat bot" and no reply to my email. It auto-replied from their zendesk as "non-existent." I wanted to void my monthly charge b/c I forgot to "skip the month" and now will be canceling... If I can ever get someone on the phone. Absolutely do not purchase from this company. Avoid at all costs.

  • Toni C

    Date: 10/07/2025

    I was charged even though I been trying to skip October for 3 days no contact at all. Im am so ******

  • China N

    Date: 10/07/2025

    I've been on their customer service phone for 45 minutes again. Bringing the total time on the phone with no answer to 120 minutes. I've been trying to skip the month since 10:00 p.m. on October 5, 2025. I want to skip the month, but they billed me anyway, with no option to skip the month, which puts me at financial risk. If we don't get through to someone at their company, then we should tell everyone on all our social media channels how poor their service is.

  • Lily T

    Date: 10/06/2025

    Negative ***** stars. I am submitting this complaint regarding ******* and ShoeDazzle, both operated by TechStyle Fashion Group.For the past week, I have made multiple attempts to skip my October billing period; however, the website and mobile app have been nonfunctional and unresponsive. I also made numerous attempts to contact customer service via chat and phone, but there has been either no response or extremely long wait times with no resolution.Despite my repeated efforts to avoid charges, I was billed for the month of October. I am requesting a full refund of the October charge and the immediate, permanent deletion of my account and all associated personal and payment information from your systems.Due to the ongoing technical issues and lack of communication, I no longer feel comfortable using your services. I have seen that many other customers are reporting the same issue, suggesting a widespread system or billing problem that needs to be addressed.I am requesting that TechStyle Fashion Group (JustFab/ShoeDazzle) confirm in writing that my account has been deleted, my data removed, and my refund processed promptly.Thank you for your immediate attention to this matter.Desired Resolution:Full refund of October charge Permanent account deletion and confirmation in writing Investigation into system failures and poor customer service responsiveness

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