Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ShoeDazzle took $49.95 a month out of my account for over a year. This $49.95 purchases a credit to be used on the site. I did not purchase anything from the site. I did not know the credits expired after 1 year. I paid for them after all. The company expired the credits after one year without warning. I contacted the company asking for the credits to be reinstated or a refund of my money for just the year 2025. That is $49.95 x 8 months. Totaling $445.55. First they said no. Then when I explained that keeping my money and me not receiving services is fraud, they told me they would give me $10 store credit per expired credit. That is only $80. Very insulting. I did not accept. I would like a full refund of those 8 credits $445.55 of which no items were purchased or credits used.

  Business Response

  Date: 09/16/2025

  Hello Setara,

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/21/2023 on the account , the reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms ***********************************************.

  Best,

  *******

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been a member of ******* since March of 2018 and I was just told that their policy changed and now your credits expire and I dont receive any notification of my credits expiring. So they are just keeping my money.

  Business Response

  Date: 08/25/2025

  Hello Shatoy-

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 08/04/2023 on the account , the reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms: ************************************.

  Best,

  *******

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23739798
  
  I am rejecting this response because:
  I never opted into any new terms. 
  Sincerely,
  
  Shatoy Gray

  Business Response

  Date: 09/16/2025

  Hello ShaToy,

  Thank you for your response. The updated terms were agreed to on the account as of 08/04/2023. Unfortunately, were unable to issue a refund for the credits at this time.

  Best,

  *******

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a member of ********** in 2017. As a member, you can earn credits at $49.95 each unless you skip the month. I received an email from Shoedazzle 4/19/2024, stating my unused credits (15 credits) would be converted to a gift card (approximately $750). This did not happen. I contacted Shoedazzle via chat twice (10/5/2024 and 1/5/2025) and was told the issue would be resolved both times. As of today 7/24/2025 this issue has not be resolved. This is theft unless I'm given my proper credits.

  Business Response

  Date: 08/01/2025

  Hello *****,

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 09/30/2023 on the account , the reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms ***********************************************
  

  You have one available gift card which you can find on **************************.

  Best,

  *******

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23648002
  
  I am rejecting this response because: ***************** with Shoedazzle were within the time of this so called "transition". I did not "opt in" to whatever changes were made. When I became a member *********** DID NOT EXPIRE! And when Shoedazzle made these changes, I was clearly notified that my unused VIP credits would be transferred to an online gift card. THIS WAS NOT DONE! I had over $700 in credits that just disappeared, which is why I  reached out multiple times and was told the problem would be resolved...and once again IT WASN'T!! Now this response sounds like a basic customer service representative. I filed a complaint with the BBB so that someone possibly Corporate could address my complaint because something CAN be done. This company is just refusing to do it! It's unfair. My money was stolen and I want it back. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 08/12/2025

  Hello *****,

  Thank you for your response. As the updated terms were agreed upon, we are unable to reinstate or refund these credits at this time. We appreciate your understanding and are here to assist with any other questions you may have.

  Best,

  *******

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23648002
  
  I am rejecting this response because I want to see whatever terms I signed off and agreed to after originally signing up for this service. No, I don't understand! What ********** is doing to customers (especially log time customers) is robbery. Shoedazzle has taken over $750 from me and I have absolutely NOTHING to show for it. Who in there right mind would agree to something like that unless they are agreeing to make a donation?

  I also don't appreciate your flippant response and assumptive closing when I've been clear that I DO NOT believe that a corporation as large as Shoedazzle/******* just can't do anything at all! You're CHOOSING not to rectify this situation and the offer made is in no way substantial enough to cover my loss.

  *******, as noted before I suggest you let someone else who can DO something handle this matter, because I ABSOLUTELY WILL NOT LET THIS GO! It's unfair and an excessively malice business practice! Where's the agreement? Why weren't my credits converted like it said in the email I received (which was also an "agreement" right?)? Why was I told on several occasions by Shoedazzle/******* representatives that the matter would handled, if it wasn't going to be? Where is my money!!!!????
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/16/2025

  Hello *****,

  Thank you for your response and feedback. Unfortunately, we are unable to issue refunds for expired credits. We apologize that this outcome does not meet your expectations.

  Best,

  Natasha 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me ***** and placed it as a credit on my account to purchase shoes with. However, I noticed the credit was missing. They informed me it expired. Essentially they charged me and I received no product for what I was charged for. This is stealing.

  Business Response

  Date: 07/24/2025

  Hello *******,

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 11/13/2023
  on the account , the reinstatement or refund of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms ***********************************************.

  Best,

  *******

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made one purchase from this company years ago. Since then they have taken $40 monthly from my bank account. I have made several attempts to cancel whatever this is, but cannot get in touch with anyone. This has been happening since 2020! I just want reimbursed for those payments from the date of my last purchase. I havent even visited their website in years! Its absolutely ridiculous!

  Business Response

  Date: 07/22/2025

  Hello *******,

  Thank you for reaching out to us through the BBB. We're sorry to hear that you were unhappy with your membership experience.
  
  Our records show that your membership was cancelled on July 11, 2025, and a refund for 56 credits was issued at that time.
  
  If theres anything else we can assist you with, please dont hesitate to reach out.

  Best,

  *******

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order 4/5/25 it shipped 4/16, 4/21 there was a shipment exception. Never got it. Talked to shoedazzle, they initiated a refund & resubmitted the order on 4/30. A shipment exception was made on this order on 5/8. ***** says they cant locate *************** has to initiate an investigation with them. Shoedazzle refused to initiate the investigation. When I asked for a refund they offered a store credit or wait 6 business weeks for a paper check. They wouldnt refund it back to my debit card. I dont want a credit and be obligated to make another order and never receive it. I have a right to receive a refund in the same manner that I paid.

  Business Response

  Date: 05/27/2025

  Hello *******,

  Thank you for reaching out to us through the BBB. The refund has been processedplease allow 5 to 7 business days for it to appear in your account.
  
  If there's anything else we can assist you with, feel free to let us know.

  Best,

  Natasha 

  Customer Answer

  Date: 05/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Bought a pair of shoes and they charged my account, took the money without telling me, no remorse, that the shoes are unavailable!!!! Its been seven days that they took my money without the product being shipped to me, so I canceled it after four days and I even spoke to a customer *** telling them that I want to cancel. They wont cancel it.! Whats worse they will not give me a refund!!! Meanwhile they took my money without the product being shipped to me so how can I pay for something I never received??!! They should have canceled my order instead of taking my money.!!! I ***orted them to my bank. I filed a claim against them from my bank, ****************. **************** is working very hard to find a solution to my problems and complaint towards shoe dazzle, so I can receive the money they took from me!!!

  Business Response

  Date: 05/07/2025

  Hello ******,

  Thank you for reaching out to us through the BBB.
  
  Our records show that your package was delivered via ***** on May 2nd. Additionally, your membership was canceled on May 6, 2025, and the associated credit was refunded on the same day. We also confirm that your data erasure request has been processed and will reflect in the timeframe given to you.
  
  Please let us know if theres anything else we can assist you with.

  Best,

  *******

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2024, I contacted Shoe Dazzle because I realized that credits I'd previously paid for were no longer available to me on my account. After speaking with a customer service agent, I was told that I was due a refund of $1048, and I would receive my check within 4-6 business weeks, or by the end of December 2024. That check never arrived. In February 2025, I placed a follow-up call to customer service at Shoe Dazzle to let them know that I did not receive my refund. The representative said to call back in a few days, as there was no record of a check having been processed. I followed up again in March 2025, and spoke with customer service. In these calls, I was told that they'd mailed a check to me, but since I hadn't received it, they would stop payment on that check and reissue another one, that will take 4-6 weeks to receive. Following up from a November 2024 call to initiate this, as of today, April 1, 2025, I have not received a refund of my money that I was told would be here by the end of December. Shoe Dazzle had no problem charging my account for years, and then they decided that my credits would expire. As a result, they should demonstrate the same diligence when returning my money.

  Business Response

  Date: 04/10/2025

  Hello ********,

  Thank you for reaching out to us through the BBB. We're sorry to hear about your experience.
  
  According to our records, the check was resubmitted on March 21, 2025, for delivery to ************************************. As it is still within the standard 4 to 6 week processing timeframe, we are unable to expedite or reissue the check at this time.
  
  If the check is not successfully delivered, we strongly recommend providing an alternative mailing address. Please note that due to the age of the original transaction, we are only able to issue a refund via checkour system does not allow electronic refunds in this case.
  
  If you have any further questions or concerns, please dont hesitate to reach out.

  Best,

  *******

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23142458
  
  I am rejecting this response because: it is unacceptable. Given that my original request for a refund of my credits was on November *******, and its 5 months later, the company has had more than enough time to refund me the funds that are due to me.  The companys response is indicative of its negligence in resolving this matter.  

  Sincerely,
  
  ******** ******

  Business Response

  Date: 04/24/2025

  Hello ********,

  Thank you for your response. Were here to help with your refund, and at this time, issuing a check is our only available option. Weve confirmed that the reissued check was mailed to the address you provided and is being delivered via USPS.
  
  If you do not receive the check, we strongly recommend providing an alternative address for re-delivery to ensure successful receipt.

  Best,

  *******

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Shoedazzle since April 12, 2017 I used 2 in August 2024. They never provided ANY NOTICE that their policy had changed nor did they email that my credit would be expired. They stole $800 from me and I want it back. They refused to credit me back my credits.

  Business Response

  Date: 04/02/2025

  Hello ***-

  Thank you for contacting through the BBB. All VIP credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 10/19/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. Reminders of credit expiration are included in the emails we send out. For your reference, you can learn more about our terms ***********************************************

  Best,

  *******

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After receiving the boots, I notice there were obvious signs or wearing like wrinkles etc. I reached out to representative for return. Because i know some websites dont issue refund for the shipping customer paid to get the product, I specifically asked whether I will get shipping refunded to me too. The representative assured me I will get the cost of product and shipping back. So I decided to return. It wasnt because I didnt like the boots. Because the boots werent new as described. I received refund of 10.9 out of 16.3. I reached out to customer service only to be told the shipping was no refundable. I was told one thing before return and another after return. If I had known the shipping wont be refunded I would probably just endure the fact I got worn shoes and kept them. I dont know it is lack of training or what. But I dont think I was at fault at all throughout the whole process. I need my money back.

  Business Response

  Date: 03/27/2025

  Hello Qiyan,

  Thank you for reaching out to us through the BBB. We're sorry to hear about your experience.
  
  We have processed a refund for the remaining balance, which should reflect in your account within 5 to 7 business days.
  
  Please don't hesitate to reach out if you need any further assistance.

  Best,

  *******