Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership was cancelled in July. Shoedazzle charged my card membership fees in October.
  

  Business Response

  Date: 01/03/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello ******************,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  Our records show that the account was only skipped in July not cancelled. You have the option to skip every month if you do not want to be billed for a member credit. I'd be happy to help with cancelling, however you do have 5 member credits and 13325 reward points available, should you want to use any of those first to still receive the benefits of your membership. Please let me know how you would like to proceed or if you have any questions.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a monthly subscription since January for $40 on shoe dazzle and was saving the monthly credits for December. I never bought a single thing since last December which means I should have ten credits. I only have four. Three agents I spoke to said my card was declined six times. I knew I wasn't so insisted I have screenshots that the company took money from my accounts so they said I can send the screenshots to an email but every single agent provided me a different email that was invalid. I spoke to another agent 10/31 and she states to me that there is no email to send the evidence that they took my money. Meaning every single agent lied and knew they were taking my money.
  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello *******,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  Our system shows two account that had credit on them, customer ids********** and ********** I apologize for the information given by our agents as it should have been an easy solution. Your calls will be audited to ensure proper coaching is given to those who need. I see both accounts have cancelled the membership and you were able to redeem your credits. Please let me know if you need any assistance with those orders or if you have any questions or concerns.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried cancelling my shoe dazzle membership but I'm always on hold for long periods of times or no one seems to pick up. I'm a full time employee and student with a busy life that can't remember every month to skip a month so this month I forgot and got charged $49. I would like this to be refunded and my membership cancelled

  Business Response

  Date: 12/14/2022

  Hello *******,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have cancelled you membership to ShoeDazzle. You will no longer need to skip the month or be billed henceforth. Should you wish to make a purchase, you can still use the account as a "guest" so you do not have to enroll into the membership again. I did not see a charge for this month, only one from October that was refunded. Please let me know if you have any questions or concerns.
  
  Thank you,
  *******

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I signed up for shoedazzle which is a monthly payment you spend to get cheap shoes. I payed the initial fee and the payment is supose to come out on the 4th of each month at first it was for ***** now its ****** And you can skip months if you want. So I had skipped a couple months and they still took mo ey from my account so I contacted them and they refunded me my money , and asked them to cancel my membership. I didn't hear anything from them for a couple months and then I noticed that they had changed me agai n, so I contacted them told them I wanted my mo ey back and told them that this was supose to be cancelled. So the next month the same thing happened and I contacted they refunded, I yelled at them and said to stop stealing my money, and side note they will take money out of your account on any day of the month not on the 4th day like they state. So this last month which is 9/20/22 I check my account and sure enough they did it again but this time it overdrafted my account so I was also charged a ** ****** late fee, and then another bill came out but because it had put me in the negative I was charged another ** ****** fee so now I'm at negative *** I my account. I contact them and freak out and they tell me that they will refund the ***** but they will not do anything about the late fees. I did call my bank and they said they would not take away the fees either. I'm a single parent that struggles to make it from pay check to pay check and this has devastated my financial situation, it has spiraled due to the fraudulent actions of this company. I think if they are doing this to me I'm sure hundreds if not thousands of women are having the same problem with this underhanded company. Please help me to recover what I have had stolen from me and to warn other people about this. Please help. Thank ,****** ******

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Hello ******, thank you for contacting through the BBB. We are sorry do hear you disliked our VIP program. Thank you for letting us know! I am happy to further investigate your account, however I am having trouble pulling it up. I've found your account that was cancelled in 2020. Can you confirm the email of the account, or if you have the member id or phone number that will also work. You can also email at ************************ if you would prefer. Please let me know so I can further assist.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order on 9/18 a Sunday order #XXXXXXXXXX. I paid $14.95 for 2/3 day shipping so I could have them by Wednesday. So not counting the day I ordered them because it was a Sunday going from Monday 3 days would be Wednesday tracking the order won't be here til Thursday so now that's 4 days from Monday I called explained the situation that I wanted a refund since they wouldn't be it time for when I need them and they told me the request was deined for a refund. Why would I pay 14.95 if it wasn't a guarantee they would be delivered in that time frame. Now who's fault is it that they weren't delivered in the time frame specified, shipping label created on 9/19 Monday and postal awaiting receipt from seller on 9/19 at 11:25 for them not to be received by seller until Tuesday 9/20 at 2:36 . If they can not guarantee the delivery date they shouldn't charge ppl and I took the middle option there's also a 24.95 guarantee 1/2 business day delivery I just would like my shipping charge refunded since I didn't receive them in time for when I needed them thank you for your time.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Hello **, thank you for contacting through the****. My deepest apologies for your recent experience with Shoedazzle. Thank you for letting us know! I've refunded the $14.95 back to your payment method. Please allow 5 to 7 business days for the refund to appear. I will also be looking through your interactions with our agents to ensure proper training and coaching for future situations like this. Please let me know if there's anything else I can assist you you with.
  
  Many thanks,
  *******