Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried cancelling my shoe dazzle membership but I'm always on hold for long periods of times or no one seems to pick up. I'm a full time employee and student with a busy life that can't remember every month to skip a month so this month I forgot and got charged $49. I would like this to be refunded and my membership cancelled

  Business Response

  Date: 12/14/2022

  Hello *******,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have cancelled you membership to ShoeDazzle. You will no longer need to skip the month or be billed henceforth. Should you wish to make a purchase, you can still use the account as a "guest" so you do not have to enroll into the membership again. I did not see a charge for this month, only one from October that was refunded. Please let me know if you have any questions or concerns.
  
  Thank you,
  *******

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I signed up for shoedazzle which is a monthly payment you spend to get cheap shoes. I payed the initial fee and the payment is supose to come out on the 4th of each month at first it was for ***** now its ****** And you can skip months if you want. So I had skipped a couple months and they still took mo ey from my account so I contacted them and they refunded me my money , and asked them to cancel my membership. I didn't hear anything from them for a couple months and then I noticed that they had changed me agai n, so I contacted them told them I wanted my mo ey back and told them that this was supose to be cancelled. So the next month the same thing happened and I contacted they refunded, I yelled at them and said to stop stealing my money, and side note they will take money out of your account on any day of the month not on the 4th day like they state. So this last month which is 9/20/22 I check my account and sure enough they did it again but this time it overdrafted my account so I was also charged a ** ****** late fee, and then another bill came out but because it had put me in the negative I was charged another ** ****** fee so now I'm at negative *** I my account. I contact them and freak out and they tell me that they will refund the ***** but they will not do anything about the late fees. I did call my bank and they said they would not take away the fees either. I'm a single parent that struggles to make it from pay check to pay check and this has devastated my financial situation, it has spiraled due to the fraudulent actions of this company. I think if they are doing this to me I'm sure hundreds if not thousands of women are having the same problem with this underhanded company. Please help me to recover what I have had stolen from me and to warn other people about this. Please help. Thank ,****** ******

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Hello ******, thank you for contacting through the BBB. We are sorry do hear you disliked our VIP program. Thank you for letting us know! I am happy to further investigate your account, however I am having trouble pulling it up. I've found your account that was cancelled in 2020. Can you confirm the email of the account, or if you have the member id or phone number that will also work. You can also email at ************************ if you would prefer. Please let me know so I can further assist.
  
  Thank you,
  Natasha

• Initial Complaint

  Date:09/21/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order on 9/18 a Sunday order #XXXXXXXXXX. I paid $14.95 for 2/3 day shipping so I could have them by Wednesday. So not counting the day I ordered them because it was a Sunday going from Monday 3 days would be Wednesday tracking the order won't be here til Thursday so now that's 4 days from Monday I called explained the situation that I wanted a refund since they wouldn't be it time for when I need them and they told me the request was deined for a refund. Why would I pay 14.95 if it wasn't a guarantee they would be delivered in that time frame. Now who's fault is it that they weren't delivered in the time frame specified, shipping label created on 9/19 Monday and postal awaiting receipt from seller on 9/19 at 11:25 for them not to be received by seller until Tuesday 9/20 at 2:36 . If they can not guarantee the delivery date they shouldn't charge ppl and I took the middle option there's also a 24.95 guarantee 1/2 business day delivery I just would like my shipping charge refunded since I didn't receive them in time for when I needed them thank you for your time.

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Hello **, thank you for contacting through the****. My deepest apologies for your recent experience with Shoedazzle. Thank you for letting us know! I've refunded the $14.95 back to your payment method. Please allow 5 to 7 business days for the refund to appear. I will also be looking through your interactions with our agents to ensure proper training and coaching for future situations like this. Please let me know if there's anything else I can assist you you with.
  
  Many thanks,
  *******

• Initial Complaint

  Date:09/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 17 store credits, I tried cancelling this account out before I went to *** in 2021, I'm still being charged. I figured I'd try to just use my store credits but when I add stuff to my account it's not using the membership/vip discount? Wanting me to pay full price. Don't understand why this is happening. But I'd either like the store credits to work as they should or a refund from the last 17 charges **

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Hello ******,
  
  Thank you for reaching out through the ***. We are sorry to hear you disliked our VIP Membership. After reviewing your account, I do see your VIP Membership is still active. Do you wish to keep your account active or do you wish to cancel your VIP Membership? Simply reply to this message and I would be happy to further assist you.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 4/9/2021 during your purchase of the ********************* Sandal. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
  
  In addition, I do see you accumulated 17 VIP Membership of $39.95 each. I would be happy to assist you in refunding you in full, please let me know by replying to this message and I will take care of it right away.
  
  Thank you,
  
  ******

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to cancel this subscription for a while now but you guys have made it very difficult and I keep getting charged every month and all i want to know is if i cancel this subscription, can i get a refund on all those existing credits? I haven't used this site in months and it's annoying when it doesn't even notify me that I'm being charged every month.

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Hello********,
  
  Thank you for reaching out through the ***. We are sorry to hear you disliked our VIP Membership. Per your request, I have cancelled your VIP Membership today, 10/3/2022. Just for your reference, your cancellation number is *********.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 6/15/2021 during your purchase of the ************** Pump, *********************** Sandal and **************** Pump. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95/$49.95 a month, which turns into $39.95/$49.95 of store credit to be used on future purchases.
  
  I have issued you 3 courtesy refunds, two for $39.95 each and one for $49.95 today, 10/3/2022. Please allow 5-7 business days for this refund to appear, depending on your financial institution.
  
  You have now been refunded in full for all membership fees billed to you. Unfortunately, we do not reimburse members for non-company charges (such as bank fees, phone bills, etc.).
  
  Again, your account has been canceled and you will not be billed for future months. If you have any further questions or concerns, please reply to this message and I will assist you further.
  
  Thank you,
  ******

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered about 6 pairs of shoes 3-4 years ago from this site. returned 2 I believe that costed $35. I had never gotten the refund from my bank, so I contacted shoedazzle and was on the phone with them for 5 whole hours. The lady refused to give me a refund to my debit card and told me instead she could give me store credit. so I wrote down in the notes of my phone "$35 shoedazzle credit". I was so disappointed in the cheapness and crap shoes they were that I didn't order for 3-4 years. I want to get some fall shopping done and had remembered my credit. I log on and there's no money. I contact the live chat people and he tells me the money was refunded to my account. I have perfect memory and remember specifically telling them to refund my card and they refused and said they would give me a store credit. ( I'm not the only customer with this problem. check out there reviews on google and there's a girl with a similar problem as me and they refused to give her money back after her shoes got lost in transit) They stole $35 from me. there is no acceptation to this. I need my money back.
  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Hi**********, thank you for reaching out through the BBB. Our deepest apologies for your recent experience with Shoedazzle. Thank you for letting us know! I see on 5/8/19 you were refunded $30.81 from your first order. Kindly reply to this comment with what items were returned so I can further look into your account and find a solution. Thank you.
  
  
  Consumer Response /* (3000, 7, 2022/09/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  never got refunded. there is zero bank statements saying that got refunded. I was told this would be a store credit and that you all couldn't refund the money. so when I went to your site to order fall shoes it said I had $0. this needs to be fixed. I didn't know shoedazzlet was robbery.
  
  
  Business Response /* (4000, 9, 2022/09/16) */
  Hello**********, thank you for your response. Can you let me know which shoes you returned out of the PIA FLAT SANDAL in Rose Gold, CADANCE CAGED STILETTO HEEL in Black, CASPAR JEWELED FLAT SANDAL in Blush, and the CAN'T LOOK AWAY HEELED SANDAL in Blush. I can then investigate what happened and assist further with the refund. You can also email me at************************* if you would prefer that method. Please let me know if you have any other questions.
  Many thanks,
  Natasha

• Initial Complaint

  Date:08/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to cancel my membership with this company (shoedazzle)and I want a refund because I made 9 payments since novembre 2021 that this company has credited on my account. Please can I take back my money because I didn't that they was supposed to take my money every month now I'm broke and I'm a student so I really need that money.
  thank you
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Thank you for reaching out through the ***. We are sorry to hear you disliked our VIP Membership.
  
  Just to clarify, the charges you saw were a result of our VIP membership. Your VIP membership was activated on 2021-10-11. During checkout, we offer two checkout options: regular and VIP. Checking out as a VIP gets you a discount off your first order, as well as special pricing, free shipping, and other perks on future orders. However, it does activate a monthly membership, as explained during checkout. Our membership charges $39.95 a month, which turns into $39.95 of store credit to be used on future purchases.
  
  I've seen you have been refunded 7 of the 9 credits from your account. I have refunded the remaining two, which you should see in 5-7 business days. I can also confirm your account was downgraded, so you will no longer be billed. Please let me know if there is anything else I can help you with. Thanks, ********