Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website is a complete and total scam. Each time I have attempted to cancel my apparent membership, the website or help chat crashes, I have gotten a new debit card since with a new security code--thinking this would stop the monthly charges, but I AM STILL BEING CHARGED and even more now for which I was not notified of. I DEMAND that I receive a full refund of $89.90 (Member Credits 1-$39.95 and 1-$49.95 for a Total= $89.90) and CANCEL MY ACCOUNT IMMEDIATELY. Also, a side note there is no way to remove your payment method once it is added. This seems like it should be illegal.Customer ID *********

  Business Response

  Date: 12/14/2022

  Hello ****,
  
  Thank you for contacting through the BBB. My apologies for your experience with ShoeDazzle.
  
  I have refunded the two member credits on your account totalling $89.90. Please allow 5 to 7 business days for the refund to appear back onto your payment method. I have also cancelled your membership. You will no longer need to skip the month or be billed. Please let me know if there's anything else I can assist you with.
  
  Thank you,
  *******

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on ************** for 3 items. As always, I received an email about when my items were being shipped out and the expected delivery date. I noticed that the shipping address was incorrect and so I immediately called shoedazzle to ask them about it. I was told to contact the carrier (Fed Ex-which can be a pain because their resolution team does nothing for the customer as well). After speaking to a representative from Fed Ex, they explain to me that they can't do anything (surprise!) and that the shipper (shoedazzle) would have to complete an online form to stop the delivery. The Fed Ex representative also stated that the shipping label that was created through Shoedazzle had the incorrect address on there. So being the amazing middle man that we as customers are expected to be when dealing with disputes with the shipper and carrier (smh) I contacted Shoedazzle again and explained what the Fed Ex representative told me and how they can fix the problem. After being put on hold for 5 times, the shoedazzle rep told me that they can't cancel the delivery when I kept telling her that according to Fed Ex, they can and I even explained step by step how based off of what the fed ex rep explained to me. Shoedazzle refused to act on the solution provided from the carrier and instead chose to continue to give false information that they could not. The only thing that they chose to do was reship 2 of the items because now, the other wasn't available anymore. No attempt was made to stop the delivery, so instead of trying, they rather just sit back and lose out on inventory as well as a longtime member. I told them that I want my remaining membership credits credited back to my bank and the store credit that they were trying to offer me, I want that refunded back to me as I no longer need to contribute to their business.
  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello ********,
  
  Thank you for contacting through the BBB. Apologies for your experience with ShoeDazzle.
  
  Our records show both orders were sent to the address that is also provided here on the BBB. The notations on your account also show that the reship was being sent, and the agent confirmed, to the Market St address. The only address showing differently is the billing address. Since we have already provided a courtesy reshipment, we can only refund you the store credit refund which you may use on any items. This is all in accordance with our terms of service under Risk of Loss/Title and Account Confidentiality and Access. Please let me know how you'd like to proceed.
  
  Thank you,
  *******

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25th shoe dazzle went into my accounts without my permission and stole $49.95 from account. The funds were for another bill. Due to this I will end up with late fees as a result. Shoe dazzle is refusing to assist me beyond the refund and aren't taking additional steps to find out why they went into my accounts unauthorized. I haven't done business with this company for over a year. This is theft by all accounts. I would like to submit bank statements proving that they caused me a late fee.
  

  Business Response

  Date: 01/06/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hello*********,
  
  Thank you for contacting through the BBB. My apologies for your recent experience with ShoeDazzle.
  
  Our records show that you have been skipping the month up until September with the credit from October failing to charge. I do not see any notes about cancelling the account prior. I do apologize for the inconvenience and experience you had. Your refund should have been processed by now and given back to you. Confirming your membership was cancelled 11/25 so you will no longer need to skip the month or be billed.
  
  Thank you,
  Natasha