Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a debit alert on 7th of feburary concerning a transaction that happened on 6th of feburary. $45.95 was debited from account even though i haven't bought anything from shoedazzle in the last 3 weeks. I do not understand the nature of this transaction. it says in the description "pre-auth - ibi*shoedazzle **********". Please kindly look into this and help with a refund. Thank you

  Business Response

  Date: 02/27/2024

  Hello ******,

  Thank you for reaching out via the BBB. To provide clarity, the charge you've noticed pertains to our *** membership. You were enrolled on 1/11/24 upon redeeming our exclusive *** introductory offer. It's crucial to note that pertinent details regarding our *** Membership are outlined in your shopping cart prior to checkout. As you proceed to checkout, it's imperative to acknowledge and agree to the terms and conditions of both the *** Membership and our site.

  We want you to get the most out of your membership, so unless you decide to Skip the Month, we will charge you $49.95 each month for exclusive membership benefits including a promotional *** Credit. *** Credits unlock our best savings and can be redeemed for products and bundles up to $80.  If you don't want to be billed, just log in and Skip the Month between the 1st and 5th. (When you skip, you can come back to shop anytime.)  If you don't Skip The Month by the 5th, your payment method will be charged $49.95 for a promotional *** Credit on the 6th each month until you cancel. *** Credits can be used towards your next purchase or saved for later.

  Our records indicate you were able to get a refund on 02-08-2024 as well as cancel your membership. Please let me know if there's anything else we can help you with. 

  Best,

  *******

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoedazzle, a subsidiary of TechStyle Fashion Group, charges your credit card every month. I am a customer for over 14 years. In onboarding, the $39 charge every month is held is a credit for you to buy merchandise. If you do not purchase every month, the money accumulated and was turned into a voucher. Long time customers were then REVOKED of these vouchers which had no expiration date. The lookback was eliminated. Shoedazzle revamped its platform, erasing that history. Monthly charges were then raised to $49. Since 2020, accumulated charges were again transformed into credit that customers received notification of via email. Those credits were yet again REVOKED and rollover limited. NOW, even for very recent credit such as under 30 days, customers are supposed to be able to access their credit as promised, with merchandise in cart, but as they try to put through their credit, they are prevented from doing so unless they agree for their credit card to be charged again immediately. So all of our money over time, thousands of dollars for many, is absolutely gone. And the credit you are promised is a lie. What's the point of paying for credits if you cannot use them? I did reach out to the company, but what we were told is essentially a theft of money. This is the reason for my filing complaint today. What's worse is that the overall quality of merchandise offerings has deteriorated over time, so we are no longer motivated to make multiple purchases every month like we used to do.

  Business Response

  Date: 02/15/2024

  Hello L,
  
  Thank you for reaching out via the BBB. I'm here to assist you with your concern, but unfortunately, I couldn't locate your account using the information provided. Could you please reply with either your customer ID or the email address associated with your account? With this additional information, I'll be able to provide further assistance.
  
  Best,
  
  *******

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21242033
  
  I am rejecting this response because:  My account is easily accessible under my email address ********************** by which this complaint was filed, and my customer account ID # ********. Furthermore, I for months I have been blocked from making any purchases (overlay during holiday peak blocking purchase attempts, etc.) which is contrary to the advertising by which the business is operating. I still cannot use my paid credits to make a purchase.
  
  Sincerely,
  
  ******************

  Business Response

  Date: 03/13/2024

  Hello L,

  Thank you for getting back to **. Upon review, we couldn't locate any account associated with the provided email address, and the provided ID doesn't seem to match any account with orders. We kindly request that you verify the account information if you're logged in, so we can accurately retrieve your account details and assist you further.

  Best,

  ************;

  Customer Answer

  Date: 03/27/2024

   
  Complaint: 21242033
  
  I am rejecting this response because: I previously responded with That response is below, again 

  My account is easily accessible under my email address ********************** (and prior to that, ****************** and my customer account ID # ********. Furthermore, I for months I have been blocked from making any purchases (overlay during holiday peak blocking purchase attempts, etc.) which is contrary to the advertising by which the business is operating. I still cannot use my paid credits to make a purchase. Furthermore, I have the conversation history of prior complaints to Customer Service.

  Sincerely,
  
  ******************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boots came, were 2 sizes too big and they were only going to refund half the money! Tried to contact them and they were very unhelpful! Its not about the money, I just dont want other people experiencing the same treatment!

  Business Response

  Date: 01/31/2024

  Hello *****,

  Thank you for reaching out via the BBB. Following our review of your correspondence dated 1/03/24, it appears that you have stated that you already sold the item, making it challenging for us to initiate a return. However, if the item is still in your possession, we can proceed with processing the return and refunding the shipping and handling costs.

  Best,

  *******

   

   

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21091455
  
  I am rejecting this response because:
  The boots were $20, I waited weeks for them and when I tried to exchange them, the boots I wanted were out of stock. Its not about the money, Im happy they went to someone who could actually wear them. Its about false advertising of sizing, and waiting weeks for a product that doesnt fit. 
  Sincerely,
  
  *********************

  Business Response

  Date: 02/14/2024

  Hello *****,

  Thank you for your response. The boots were priced at $10 USD, with an additional shipping cost of $9.95 USD. As the item is no longer in your possession, we regret to inform you that we are unable to facilitate a refund or exchange at this time.

  Best,

  *******

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21091455
  
  I am rejecting this response because:
  Your company is terrible! 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe dazzle is a scam. They recycle the same shoes every season and make you think you are getting membership discounts for these recycled shoes. They dont allow you to use credits as gifts for someone and they wont refund you your money when you want to cancel the membership due to recycled shoes and lack of options.

  Business Response

  Date: 01/31/2024

  Hello ******,

  Thank you for reaching out via the BBB. We are sorry to hear you dislike our membership. A refund has been processed for one credit on your account; please allow 5 to 7 days for the refund to reflect. Additionally, your membership has been successfully canceled, eliminating the need for monthly skips or any future billing. If there's anything else I can assist you with, please feel free to let me know.

  Best,

  *******

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  company has been taking funds out of my account for a subscription I did not sign up for started 2012, I made a purchase but never signed up for a subscription. I recently started reviewing my bank statements and noticed it has been going on for 11 years. I have been working with my bank to dispute and they are able to help me with the transaction done within the last 60days. I have contacted shoe dazzle many times to see how they can credit me for the money they have taken from me. Their customer service refuses to get me to a supervisor.

  Business Response

  Date: 11/09/2023

  Hello *****,

  Thank you for contacting through the BBB. We are sorry to hear about your experience. I will be happy to assist, however I cannot find an account associated with any of the information provided. Kindly reply with either the email address or customer id and I will be happy to help. 

  Best,

  *******

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been billed for the ****************** for months. I never signed up for this service. Someone stole my citi card to sign up for the service. The merchant refuses to work with me to stop these fraudulent purchases, stating "You must have the thief call us to cancel, since it is their personal account" though the know the card is not that of the customer, nor in the customer's name. This is AFTER they assured me that the account had been cancelled. I seek restitution for two years of monthly charges, as my credit card fraud disputes have resulted in no change.

  Business Response

  Date: 11/01/2023

  Hello *****,

  Thank you for contacting through the BBB. There are currently 11 VIP credits on the account, I have successfully refunded seven of them. For the remaining credit, because of the age of the transactions we can only refund as a check which would be received in 4 to 6 weeks.  Please confirm the name and address and we will proceed. 

  Best,

  *******

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9-7-23 ShoeDazzle charged ***** in error and I want a refund. I canceled my services with the company and they billed me a membership fee.

  Business Response

  Date: 09/14/2023

  Hello ******,

  
  Thank you for contacting through the BBB. I am unable to locate an active account with the email provided. Please confirm the email or customer ID and I will be happy to further assist. 

  Best,

  *******

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the customer service number, spoke to a representative and was assured that my membership was cancelled over a year ago and just realized I was still being charged every month for a total of $409.55 (4 transactions of *****, and 5 transactions of *****). I even contacted my card to report fraudulent charges, was refunded and then a few days later the money was charged again. I am not sure how they even have my information because I got a new debit card a while ago. I would like all monies refunded to the account that was withdrawn as soon as possible.

  Business Response

  Date: 09/14/2023

  Hello ******,

  Thank you for reaching out to us via the Better Business Bureau. According to our records, an agreement was made to maintain your membership on January 7, 2022, based on one of the available options in the event that you chose to continue with our services. Subsequent to this date, we do not have any additional cancellation requests on record.
  
  Please be aware that in the event of a bank-initiated block, we are regrettably unable to process electronic refunds. Our records indicate that a refund has been initiated via check, and we kindly request your patience as it may take approximately 4 to 6 weeks for the check to be delivered to you.
  
  If you have any further inquiries or require additional assistance, please do not hesitate to contact us.

  Best,

  *******

• Initial Complaint

  Date:08/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership on 6/7 over the phone. My VIP membership shows cancelled but my credits are not on my account. I should have 2 credits. I would just like a refund. I will not purchase any more shoes from this company the sizing is way off and the shoes are very cheaply made.

  Business Response

  Date: 08/16/2023

  Hello *****,

  Thank you for reaching out through the BBB. I have refunded the four member credits on the account, kindly allow 5 to 7 business days for the refund to appear. Please let me know if there's anything else I can assist you with.

  Best, 

  *******

• Initial Complaint

  Date:07/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoedazzle has a tax of ****% + 4.2% import tax, total is a tax of ****% !!, this is ridiculus, looks that there is a problem in site, but they say is a tax for the *******************, it started since they increased shipping from $6.99 to $8.99, looks like an error in the site

  Business Response

  Date: 08/06/2023

  Hello ****,

  Thank you for contacting through the BBB. I will be glad to assist you with this concern, but I am unable to find the account or order. Kindly reply with the customer id or order id and I will further assist.

  Best,

  *******