Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shoe Dazzle has a vip program where if you do not skip the month your card is charged and you get a credit. I just had two of my credits that I paid $50 for so $100 total expire. I was never notified that credits expired. These are not just reward points expiring these are credits I paid money for and received nothing. I asked for the credits back and they refused. I asked for the emails informing me and it was completely ignored (mind you I never received any such email) I also asked for my remaining 2 credits to be refunded and my membership cancelled to which they never responded. In total I would like my $200 back for the 4 credits and my membership cancelled.

  Business Response

  Date: 12/04/2024

  Hello *****,

  Thank you for reaching out to us through the BBB. Were sorry to hear about your experience and appreciate you bringing it to our attention.
  
  According to our records, a refund was processed on 11/24/2024, and your membership was canceled on the same day. If theres anything further we can assist you with, please dont hesitate to let us know.

  Best,

  Natasha 

• Initial Complaint

  Date:11/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business pulls money from your bank every month for "VIP" credits. You pay $49.95 for these credits. It tells you that you can "save them" for a later date and don't need to spend them that month. Come to find out they expire after a certain time. Except I never received an email or notification saying these credits were going to "expire". Half the time their shoes in my size are out of stock or they don't have anything that suites my style. I contacted them and the *** told me that they can't give me back my "expired" credits. That should offer me $10 store credit for each one. That is not even half of what you pay per credit. Who knows how many expired credits I had through the last few years. In October I had 5 and November 1. This company is a scam and should be closed down for stealing people's money.

  Business Response

  Date: 11/12/2024

  Hello ******,

  Thank you for contacting through the BBB. All promotional member credits will expire 12 months after the date of issuance. Per the new terms and conditions that were opted in on 09/24/2023 on the account , the reinstatement of those credits is no longer possible due to the age of the initial transactions. For your reference, you can learn more about our terms: ***********************************************.

  Best,

  *******

• Initial Complaint

  Date:11/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Membership credits were listed on the account with an advertised expiration date of 11-01-2024. Upon trying to redeem the credits on 11-01-2024, they were already listed as "expired" and not usable. **************** would not reinstate both credits. SHOEDAZZLE should honor the expiration date provided on the account. The credits should have been available through 11:59pm on the date Shoedazzle provided.

  Business Response

  Date: 11/12/2024

  Hello Ali,

  Thank you for reaching out through the BBB. Please note that all promotional member credits expire 12 months from the date of issuance, in line with the new terms and conditions accepted on 10/01/2023. Email reminders are sent one month prior to the expiration of each credit.

  As a courtesy, we have reinstated one member credit to your account. This credit is now active and available for use for the next 12 months. The other was previously added on 11/01/2024. 

  Thank you for your understanding and continued membership.

  Best,

  *******

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a membership VIP credit expire today with no warning. Since it expired I have received no notice about a refund for the credit itself since I paid and received no merchandise. My money was basically stolen with no explanation about what happens next.

  Business Response

  Date: 11/12/2024

  Hello Sharmicha,

  Thank you for reaching out through the BBB. Please note that all promotional member credits expire 12 months from the date of issuance, in line with the new terms and conditions accepted on 09/23/2023. Email reminders are sent one month prior to the expiration of each credit.
  
  As a courtesy, we have reinstated one member credit to your account. This credit is now active and available for use for the next 12 months.
  
  Thank you for your understanding and continued membership.

  Best,

  *******

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had order 2 pairs of shoes from this company back in November of 2023.and i decided to returned them because i realized i had already order the same shoes previously .so i decided to return them. They received the return because i got emails stating my return was received .but i never got my money back. So i decided to do a dispute with my bank but my claim was later denied. So i decided to contact them they said that i need it to wait one more week that i will be receiving my refund. Ok so i waited and nothing. So i contacted them again, they told me i would receive a check to provide my shipping address. So i did. And more then 8 weeks passed and i did not receive nothing. So i contacted them again. And they told me that ,since they received a change back dispute on my account their wasnt anything they could do about it. ( they had cancelled my account when i did the dispute, i didnt care i just wanted my money back ) to contact my bank. But since their has been to much time that has pass already, my bank couldnt do anything. So in conclusion this company are scammers ,dont buy anything from them. Which is extremely unfortunate because i was spending hundreds of dollars with them and they couldnt return ***** back to me .

  Business Response

  Date: 10/17/2024

  Hello *****,

  Thank you for reaching out to us through the BBB.
  
  Our records show that the return was accepted on November 8, 2024, and while a refund was initially processed, it failed and was denied. Due to the chargeback filed, we were unable to reprocess the electronic refund.
  
  Since you have not received the check, we can only reissue it and are unable to refund the amount to your original payment method. Please verify your shipping address, and we will proceed with reissuing the check.

  Best,

  *******

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/2019 I made a ***** purchase from shoedazzle. Since that day to 5/2024 they were taking a membership fee from my credit card of *****. When I noticed what was going on I called them and spoke to them about the illegal transaction they were doing and that I wanted them to refound my money back to me. They said it was going to take 4-6 business weeks before I can get my money from them and I have been waiting for my money since may of this year to receive a check they were going to mail to me. This company is very dishonest in there dealings and they take pried in lying to customers. All I want is my money back and I will never do any business with them ********'s a shame that one has to deal companies like this who can not own up to there promise on fixing something they did.

  Business Response

  Date: 10/16/2024

  Hello *****,

  Thank you for contacting through the BBB. 
  
  Our system only allows electronic refunds within 13 months of billing, so we needed to process a check request for your refund. We show that your original check was sent out on June 28, 2024, but it has not been deposited yet. According to our notes, a new check has already been resubmitted.

  Let us know if you have any further questions.

  Best,

  *******

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22360643
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22360643
  
  I am rejecting this response because: Thanks so much for your professional help and I appreciate everything you have done for me so far but what they are offering is the same thing they offered me almost five months ago going six. Nothing has changed in this regards. this is the secound time they told me to wait for 4 to 6 business weeks and one might think the secound time around, they will give proof of their action but no. They promised giving me a tracking number and notification on the progress of the check but have not done any of the above as of yet. This company is not sincere with there customers and I don't trust anything they say. I just want you to help them make me have trust in what they are saying. Forgive saying this but they are very dishonest in there dealinngs. Please continue to help because this only way I think something will out of this, 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/26/2024

  Hello *****,

  Thank you for your response and for sharing your feedback with us. We sincerely apologize for the inconvenience you've experienced. We want to assure you that the check has been reissued, and we've confirmed with our corporate office that it was not returned to sender.
  
  If you dont receive the check within the reasonable time frame, we highly recommend using a different address to ensure successful delivery. Please dont hesitate to reach out if you have any further concernswere here to help.

  Best,

  Natasha 

  Customer Answer

  Date: 12/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though I accept this resolution, it needs to be noted that is the same information they have been providing me for the past 5 or 6 months. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with **********************. I bought some shoes and returned some. They kept the balance saying that the amount would be adjusted in the next purchase. It has been few years and I called them this March/April to refund the money. They have closed my account. They told me that they will send a check. It has been 5 months and I havent got my money/check from them. They have very conveniently kept my money. I just want my money back.

  Business Response

  Date: 10/09/2024

  Hello *******,

  Thank you for reaching out to us through the BBB. According to our records, we mailed your check on February 9, 2024, to ***************************************************************************** It appears that the check has not yet been cashed.

  We can issue a replacement check for the refund, but we will need to reconfirm your address. Please kindly confirm your details, and we will proceed accordingly.

  Best,

  *******

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned 2 pair of boots in the original shipping container Inside the container were two individual original packaged boxes with the return paperwork attached to each box. Mailed them back as requested. They said they only received one pair of boots which were called the ******* boot and not the Slouchy boot. They had to receive both pairs because they were packaged in the same container. Later after much frustration, phone calls, text and emails they tell me you can't mail two pair in one package even though they never tell you that. They are shipped to me two pair in one container er so why would I think I could not mail them back the same way? They refuse to help me or send me my exchange. They say I did the return wrong. They don't say you can't return 2 in the same original shoedazzke box. I just want the slouchy boot that they owe me or a refund or even a credit. Some idiot robot like guy named ***** keeps emailing me back.

  Business Response

  Date: 07/16/2024

  Hello ********,

  Thank you for contacting through the BBB. Could you please confirm which order on your account and items you are inquiring about?

  Best,

  ************;

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what I've been going through the past few days...I would like to cancel my subscription(s) **************************** I believe an earlier subscription was under ************************* Despite my best efforts I've not been able to sign into my long-term membership - which is strange as I've been married for 13 years and have not had an issue previously. I simply find it interesting that you now want to set up ************************* as a new membership - while you continue to charge me $49.95 a month for the first membership and will set up the second membership so you can take another $49.95. That has me paying just under $100 a month. SERIOUSLY,!? I've "chatted" with 3 separate CcS reps. ***** truthfully, when a 3rd rep never joined the conversation in a reasonable time, I do have a life and couldn't wait around. Please cancel my subscription(s) and email me confirming the cancelation.

  Business Response

  Date: 07/16/2024

  Hello *******,

  Thank you for contacting us through the BBB. To clarify, you have a ShoeDazzle account under ************************ and a JustFab account under ***************** Your ShoeDazzle membership was canceled on July 4, 2024, and we have initiated a refund for the 7 VIP credits on the account. Please allow 5 to 7 business days for the refund to appear. The JustFab membership has also been canceled, and 6 VIP credits have been refunded.
  
  If you have any further questions, please let us know.

  Best,

  ************;

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address a concerning issue regarding the charges on my account. For seven months, I have been charged $49.97 monthly for a subscription that I did not authorize or use. Upon realizing this, I promptly contacted your customer service department to request a cancellation and a refund of the total amount charged to my account. However, I was informed that a refund would not be possible. This is quite disheartening as I have not made any purchases from your company in the last three years and have not received any value for the charges incurred.Furthermore, I must express my disappointment with the quality of the shoes that I have received in the past. It is challenging to continue patronizing a brand that does not meet my expectations in terms of product quality.I kindly request a prompt resolution to this matter and a full refund of the charges. I trust that this issue can be resolved amicably and look forward to your cooperation in rectifying this situation.Thank you for your attention to this matter. I appreciate your prompt response.

  Business Response

  Date: 04/18/2024

  Hello ******,

  Thank you for reaching out via the BBB. As your cancellation request was made in 2022, we are unable to review it and audit it at this time. Due to the age of your credits, electronic refunds are not feasible. However, we can issue a refund via check, which typically takes 4 to 6 weeks for processing. To proceed, kindly provide and verify the name for the check as well as the shipping address. Upon receipt of this information, we will promptly initiate the refund request for you.

  Best,

  *******