Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of stamps.com on 6/22/2020. Unbeknownst to me at the time, they would begin charging a monthly subscription fee for the service after a trial period. They charged my credit card $19.50 every month since, and didnt send any emailed statements or reminders that Im in fact signed up for this on-going service. In total, over 32 months this came out to $624 in credit card charges. It wasnt until this week when going over statements in fine detail that I realized. The sign-up process and subscription charging setup was performed in a very sneaky manner and based on existing complaints Ive come to realize this is probably part of the business strategy. This business practice should be illegal.

  Business Response

  Date: 03/02/2023

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $250.00 to your credit card.  We show that your account is closed.   Your confirmation number is: 230302-005279
  
  We were rendering service and providing service to you from the day the account was activated on 6/22/20 until account closure.  REMOVEDthat we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  
  We show that a Stamps.com account was fully activated and established on 6/22/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/2020.  We show that you cancelled your account on 2/23/23.      
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the REMOVEDoffers a free online service called REMOVEDStamps.coms fees pay for features not offered on-line by the REMOVED.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden REMOVEDfeature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like REMOVEDand Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by REMOVEDYou can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with REMOVEDnow offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, REMOVEDs REMOVEDservice stopped offering the discounted Commercial Base rates as of 1/17/16.  REMOVEDmoved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED;
  
  REMOVED;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED 
  
  

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19488591
  
  I am rejecting this response because, I don't want a courtesy refund, I want a full refund. The way they're running this service is sneaky, and clearly illustrated by numerous other folks who have had the same exact issue. I want a refund, and they should be clear when users are signing up, and provide monthly statements, etc.
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 03/20/2023

  Dear REMOVED,
  Thank you for sharing your perspective.  We do consider the fees charged to be valid and appropriate.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( REMOVED) on a single webpage during the registration process.

  
  However, we have issued an additional courtesy refund of $200.00.  The refund will post within 3-5 business days.  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED 
  

  
  

  Customer Answer

  Date: 04/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased postage stamp and did not agree to monthly subscription plan. Discovered scam when notified of new monthly charge.

  Business Response

  Date: 02/24/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $257.26 on 2/24/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 10/5/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/3/20.  We show your account was closed on 2/23/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me, if they are honest and provide the refund amount they offered.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for stamps.com but someone must have done it and now I found out they have been charging me for a long time. As a senior with some vision problems I have trouble reading my credit card bill. I think they do this to cheat older people.

  Business Response

  Date: 02/24/2023

  Dear REMOVED:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand that you have alleged fraudulent activity under your name concerning these two accounts. In this case, we would strongly recommend working with your bank to resolve this in the form of chargebacks to the payment method that was used to make charges to any fraudulent accounts.
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December of 2021 I remember receiving some blank stickers which could be used to print postage from home. I read that I needed to register with stamps.com to be able to print from home.Now its Feb 2023 and Ive been charged $19.54 every month for the past 15 MONTHS.I NEVER consented to this charge. I was never NOTIFIED of this charge. I had NO COMMUNICATION email or mail confirming or reporting this debit/set-up. Nor did I EVER use or receive any service or good

  Business Response

  Date: 02/23/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $235.08 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 12/3/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/1/22.  We show your account was closed on 2/23/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and accept the businesss written agreement to reverse charges.
  
  

  HOWEVER, the businesses practices are illegal and predatory, and I urge them to change their practices going forward.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with the service to send one package. It was not clear at the time that it was a subscription service. After the first monthly charge I logged into my account looking for a reason for the transaction. I was unable to find any place that indicated the reason and I did not receive an email invoice, statement, or even confirmation of payment. Due to the lack of info, I assumed it was additional package processing fees due to some issue passing through customs. Since then, they have continued to attempt to charge a card number that is no longer valid. After searching the web I found this is a common practice for them and closed my account. They still continue to attempt to bill my card. The company claims to offer 24/7 support by email, phone, and chat. I can not find a chat option on the site. Calling them went nowhere.

  Business Response

  Date: 02/23/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $18.17 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 12/13/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/10/22.  We show your account was closed on 2/13/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Stamps.com, apparently years ago. I have not once used the service because I'm not really sure what it was really offering. In fact, I don't remember any sort of notification that the charges began, and upon logging into my account, it does not state ANYWHERE the charges that have been made. Typically you can log into your account on a website providing a service, and see a portal of the charges that have been made with dates. There is no information, so it's really difficult for me to see how long this has been going on. I had my husband log into his credit card account and he said it looks like they have been charging us for years, and it is hundreds of dollars. The only reason I realized this was an issue is because they suddenly started sending out emails notifying of the monthly charge. In fact, when you sign up for the account, it is only down on about the 3rd page or so that it says anything about the $15 charge. This is very misleading and I have read many website talking about this scam. It's horrible that this is allowed to happen for a service that does not provide anything worth $15. I feel sorry for the rest of the folks that have been scammed by this service and continue to.

  Business Response

  Date: 02/23/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $152.92 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 5/22/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/20/21.  We show your account was closed on 2/23/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19449422
  
  I am rejecting this response because:

  This is unacceptable. If my account was active for 20 months and I was being charged all that time completely unaware, the math doesnt add up. At between $15.99 and $17.99 (Im really not sure what I was being charged, and when), that makes at least $319. A refund of less than half, at the $15.99 amount is not acceptable.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 03/16/2023

  Dear REMOVED:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a further courtesy refund totaling $152.91 on 3/16/23. This represents all service fees collected.
  We maintain that we do not charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is the same as many others about Stamps.com. Namely their "silent subscription" is an extremely deceptive business practice. I bought a few stamps from stamps.com and unbeknowst to me, I was signed up for a subscription which has charged my credit card $19.81 per month for at least the past 2 years. I only checked and realized what was happening when I received an email notification that the subscription price was changing. I hadn't even been aware that I had a subscription. Prior to that there was NO communication--Stamps.com has NEVER sent me an email receipt confirming payment each month, which is the norm with other monthly subscriptions. I called them a couple days ago to cancel my account but to also complain about being charged. The person on the line acknowledged that I had NEVER used the service. They offered me a paltry refund of $107.94 stating that "normally because its a subscription we don't give refunds." I see on the complaints others have received greater refunds. I should be refunded $367.50, which is the past 2 years ($19.81 x 24 months) minus the $107.94. See attached credit card statement.

  Business Response

  Date: 02/23/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refunds totaling $107.94 on 2/20/23 and $259.56 on 2/23/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 11/29/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/28/20.  We show your account was closed on 2/20/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Moneta Ho REMOVED

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned all Stamps.com merchandise including unused postage for a full refund on 12/08/2022 REMOVEDtracking number REMOVEDand delivered 12/12/2023. I have getting the run around for over two months and I also feel their initial sales was dishonest since they do not mention a monthly service fee. I cancelled the service and am still waiting for a refund

  Business Response

  Date: 02/22/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. We apologize for the delay in refunding your order st2763598. This was due to an error on our part, and we regret the inconvenience.
  Weve issued a refund to you in the amount of $158.50 to your credit card on file.
  Please allow 3-5 business days for this refund to be applied to your account. The refund may not be reflected immediately in an online statement; allow one full billing cycle to pass before it is reflected on a paper statement.
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19448069
  
  I am rejecting this response because:
  
  Sincerely,
  
  REMOVED

  My prepaid postage and return shipping costs have not been returned I was Charged $25.00 for Postage and I paid $35.00 to return the entire package with the postage. Stamps.com misrepresented their service and stated that I could ship packages and recieve discounts on REMOVEDshipping, however both the scale and service did not support it. Their ads do not state there is a monthly charge above postage for their service. I never used anything after I realized it was a scam

  Business Response

  Date: 03/20/2023

  Dear REMOVED,
  Thank you for sharing your perspective.  We apologize for any misunderstanding regarding our services.  Purchasing postage is separate from the monthly service fees.  While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account. 
  Rest assured that any remaining purchased postage on the account will be issued in the form of a check.  Please allow 6-8 weeks for processing and delivery.  In regard to store returns, the shipping costs associated with the return are not refunded, in accordance with the Store Returns Policy.  We apologize for any misunderstanding.  
  Rest assured that Stamps.com supports shipping packages and many other shipping and mailing types.  Stamps.com gives you access to pre-negotiated discounts off REMOVED2nd Day Air and REMOVEDGround Daily Rates services.  We apologize for the experience and appreciate your feedback.  We sincerely believe in the value of our product, and it offers considerable value to customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED 
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are continually charging me REMOVEDdespite me having the free plan, and upon requesting my account to be cancelled Im still being charged and refused a refund. Additionally they will not allow me to cancel my subscription on their website. This is fraudulent business practice and I do not recommend this service to anyone unless your willing to pay for it and jump through a million hoops

  Business Response

  Date: 02/22/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $35.98 on 2/22/23.  We have closed your account.
  We show that a Stamps.com account was fully activated on 8/6/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/3/22.  We show your account was closed on 2/22/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19446257
  
  I am rejecting this response because:
  
  I have only received a refund of REMOVEDso far, as opposed to the full amount of REMOVEDas per your response. Upon contacting customer service they could not fix the issue 
  Sincerely,
  
  REMOVED

  Business Response

  Date: 03/20/2023

  Dear REMOVED,
  Thank you for sharing your concerns, REMOVED  We have checked on this issue for you, and rest assured that $17.99 was issued to the credit card on file on 9/9/22 and an additional courtesy refund of $17.99 was issued on 2/22/23, which you may confirm with your bank or financial institution.
  
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED 
  
  

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally looked into Stamps.com for stamps for my wedding stationary. I never ended up using any of their services. I signed up for their "free trial" without realizing that I would be charged $18 a month after the first month with NO notification. It has now been a year of charges with no confirmation emails or follow up communication from Stamps.com.

  Business Response

  Date: 02/22/2023

  Dear REMOVED:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $220.08 on 2/22/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 2/12/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/13/22.  We show your account was closed on 2/20/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED