Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAMPS.COM IS SCAM USING CLASSIC BAIT AND SWITCH TACTICS I was using REMOVEDand I put some money into my "wallet" to try to print one lable. One lable and it wouldn't work. I contacted customer service for REMOVEDand they said that I needes to get my money from Stamps.com. I cancelled my REMOVEDaccount but they said I would not automatically get a refund for the money in my "wallet" I wouldhave to get my "Wallet" money from Stamps.com. So I opted for keeping a subscription with Stamps.com just to get my wallet money back and they said I could for $17 but then i look at my credit card statement and Stamps.com charged me $50!!!! SCUMBAGS

  Business Response

  Date: 03/23/2023

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  
  
  We show that you had set up two accounts with us: 
  
  ACCOUNT REMOVEDcreated 3/15/23, closed 3/16/23 
  
  Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued today as a credit card refund.  Please allow 3-5 business days for this credit to be applied to your account.  The refund details are:
  
  *Refund for Cancellation CC #REMOVED
  Refund ID REMOVED|| $82.00 || Issued to CC used to purchase this postage || SDC REMOVED
  
  We apologize for your experience and appreciate your feedback regarding the refund process.  Your confirmation number is: 230302-005279
  
  ACCOUNT REMOVEDcreated 12/8/22, closed 3/16/23 
  
  Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued today as a credit card refund.  Please allow 3-5 business days for this credit to be applied to your account.  The refund details are:
  
  *Refund for Cancellation CC #REMOVED
  Refund ID REMOVED|| $62.00 || Issued to CC used to purchase this postage || SDC REMOVED
  
  To clarify, postage funds are purchased from the REMOVEDnot Stamps.com.  Once your account is closed, Stamps.com will begin processing your refund for any unused purchased postage. Because we are converting REMOVEDfunds for printing postage into a cashable check for you, unfortunately we do require time for processing. We apologize for any inconvenience.
   
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( REMOVED) on a single webpage during the registration process.
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED 
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for a stamps.com to use free set of stamps that were sent. The website deceptively signed me up for REMOVEDmonthly charge for using their account. I did not notice this charge until March and cancelled account. Stamps.com refused to refund for charges in December, January, and February. I am requesting refund.

  Business Response

  Date: 03/16/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $71.96 on 3/16/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 10/15/2022.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/13/2022.  We show your account was closed on 3/15/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  For future clients, the conditions should be disclosed up front and not part of small print when entering credit card information.

  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me a monthly fee of $18.17 but I never clicked "ok" for their service. I was going to purchase an item from them but ironically the shipping was too expensive. I was direct debited by them twice for $18.17 but the they didn't go thru because I had no $ in my bank acct. I am disabled * unemployed & have no income. I am applying for social security disability. I complained about the charges and closed on my account. On 3/9 I was sent the following:Thank you for contacting Stamps.com Customer Care.We have added your name to a special database to prevent further contact regarding the balance due.There is a processing time associated with removing outstanding bills, so you may receive another invoice in the mail. Please disregard any new invoices that you may receive. You do not owe REMOVEDany fees.Your confirmation of this action is 230304-000847.They charged me on Sunday 3/12!!! $18,17 Unbelievable. I had /borrowed $ from a family member to send flowers to a friend whose father passed, and stamos.com stole my money. Completely unethical. I would like a refund immediately & if I could afford to take them to court I would!

  Business Response

  Date: 03/16/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $18.17 on 3/15/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 01/30/2023.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 02/27/2023.  We show your account was closed on 3/2/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official REMOVEDpostage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let REMOVEDknow.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19594307
  
  I am rejecting this response because:  Stamps.com is missing the entire point of my complaint.  I was told now three times that I would either not be charged, (they then charged me almost immediately), or they would refund my money.  They lied.  It goes without saying them charging me is not only a result of a lie, but also a result of "beware the fine print" tactics in their service billing.

  Very simply put, they told me they were not going to charge me, even assigned a case # to the issue.  Then immediately charged me anyway.  I do not have any confidence that they have or will refund my money.

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/11/2023

  Thank you for your feedback, REMOVED, and we apologize for the negative experience.  We apologize for any misunderstanding.  We show that you set up your account on 1/30/23.  Your trial period thus ended on 2/27/23.  Your first charge occurred on 3/1/23.  Rest assured we did not charge you immediately upon account creation.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.  We issued a refund of $18.17 for the charge on 3/15/23, which you may confirm with your bank or financial institution.  In terms of the waiver emails with a confirmation number you received, this referred to your upcoming final fee, which was waived and zeroed out before it was charged.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  Again, we apologize for any misunderstanding.  Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: REMOVED;
  Sincerely,
  REMOVED
  Customer Care Director
  REMOVED 
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on their site two years ago to buy some postage to save going to post office during Covid. I just found out they have been billing me $18 months since then which I never agreed to. Reached out to customer service for a refund but they refuse. They say that this fee is described in their documentation, But it was never put to me as a choice of a service that I was signing up for on a monthly basis. This feels like fraud to me. I see other similar complaints from other people, here and on their REMOVEDpage.

  Business Response

  Date: 03/16/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $100.00 on 3/13/23, and $514.01 on 3/16/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 07/11/2020.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 08/09/2020.  We show your account was closed on 3/13/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. Better than I expected, actually.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a previous complaint with the BBB against this company, and they have still failed to meet the resolution they offered. On feb 22, 2023 stamps.com responded by saying they have issued a refund of REMOVED. However I only received back REMOVED, even after I had contacted customer service once again to attempt to get the full amount. They said they cant do anything at that moment until they look into it. They assured me my account was closed, but it should have been closed the first time I requested a refund AND account closure. Upon attempting to cancel my subscription, the website directed me to call customer service. A customer should not have to file a complaint in order to close their account and stop being charged for a service they have made clear they no longer want. It is not a good business practice to essentially force customers to jump through hoops to get a refund, or even close their account. I had rejected their resolution because the full amount had not been reimbursed, so Im looking to get the other half of the promised amount, as well as get this company to take accountability for their questionable business practices. My issue is more so with how difficult it is to cancel your account, which means that people will continue getting charged despite them making it clear they dont want the service. I had been trying for a while to get it cancelled so i wouldnt be charged anymore, which is why I believe I should be refunded in full. There should not be an option to cancel it online if its just going to make the customer call to do so.

  Business Response

  Date: 03/14/2023

  Dear REMOVED:
  Please accept our profound apologies. We were correct in stating that you had been refunded REMOVED, but we were incorrect on the actual timing of the refund as it occurred on two different dates. One refund of REMOVEDwas issued on September 9, 2022, with the remaining REMOVEDbeing refunded on February 22, 2023. We regret the confusion. This represents all the fees that we had collected and there is nothing left for us to refund.
  Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com. We hear your concerns and please be aware that we do escalate feedback such as yours to the appropriate teams for investigation and action. It's important that relevant parties are aware of the various perspectives that exist in our current and former customer base.
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 4th of 2021, I purchased with stamps.com to be able to print stamps from home. The purchased amount was $11.54. Now its March 2023 and I have been charged $17.99 every month for the past 17 MONTHS. I NEVER consented to this charge. I was never NOTIFIED of this charge. I had NO COMMUNICATION email or mail confirming or reporting this debit/set-up. Nor did I EVER use or receive any service or good. I complained to Stamps.com in the beginning of February and closed my account with Stamps.com. However, I only received 4 months of credit back. On February 18th 2023, Stamps.com charged my REMOVED$8.99 again. This company setups their business to charge unreasonable and unauthorized fees. I demand to get my money refunded. And PLEASE STOP charging my REMOVED!Best regards,REMOVED

  Business Response

  Date: 03/14/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $314.82 on 3/08/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 09/02/2021.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/01/2021.  We show your account was closed on 2/17/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Stamps.com for years without any major problems. In the last couple of months I have received mailed letters back. While being marked by the post office as going through their distribution centers they have no yellow label stating a reason for the return information as to why returned. They are good addresses. REMOVEDstates that the bar coding may be the issue but cant reach Stamps.com to get an answer to see if bar code can be removed. Not only is my mail not being delivered but it is costing me for each return letter. Stamps.com NEVER refunds. And they make you mail in the request for refund!

  Business Response

  Date: 03/14/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for any delay regarding your misprint request and for the issues that have arisen in your mailing through us. We invite you to contact us directly at REMOVEDso that we can more efficiently serve you in getting this matter resolved. We do value your satisfaction and want to make this right with you.
  Unfortunately, we are not able to issue refunds for this issue directly. All misprint refund requests must be sent to, reviewed, and approved by the REMOVEDbefore being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the REMOVED. We appreciate your patience as we work to resolve this matter on your behalf.
  Again, we apologize for any inconvenience this process causes. We are working closely with the REMOVEDto figure out ways to expedite this process as much as possible. Again, we appreciate your patience.
  
  We have step-by-step instructions at the links below:
  
  HOW TO REFUND STAMPS
  
  REMOVED
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  REMOVED
  
  If we can help further, please let REMOVEDknow.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19554965
  
  I am rejecting this response because: it doesn't address the issue. I wasn't asking for a refund. (Though their refund process is ridiculous and nonresppnsive as well) I am asking that they fix the issue of the bar coding as it appears tonhave several inaccuracies. I will reach out AGAIN through their contact email but have never recieved any action when did so originally. 
  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 04/04/2023

  Dear REMOVED,
  Thank you for your feedback and we apologize for the experience.  Rest assured that our barcodes meet REMOVEDguidelines and specifications.  If your mailpieces are being returned, we would be happy to work with you further on this and investigate further on why your pieces would be returned by the REMOVED.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at REMOVEDto address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  
  
  Thank you for your feedback regarding our Misprint Refund Request policy.   All misprint refund requests must be sent to, reviewed, and approved by the REMOVEDbefore being credited back to your Stamps.com postage balance account.  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within REMOVEDweeks of receipt of claim.  
  
  We have step-by-step instructions at the links below:
  
  HOW TO REFUND STAMPS
  
  REMOVED
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  REMOVED
  
  Sincerely,
  REMOVED
  Customer Care Director
  REMOVED 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased postage for a shipment on stamps.com and was unknowingly billed monthly for $17.99/mo thereafter

  Business Response

  Date: 03/14/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $593.67 on 3/14/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 03/20/2020.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 04/18/2020.  We show your account was closed on 3/7/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. I have not yet received the refund to my credit card as of 3/15/2023 but will watch for the refund in the next few days.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I was a stamps.com member from Feb 2020, when I signed up there was not a trial period or a monthly charge. This past month, I recieved notice stamps.com was raising monthly free to $19.99 per month so I went to cancel. I also checked my payment history and learned that they had been charging me $17.99 per month on top of postage fees for 11 months starting March 2022. There was no notice in my email for the conversion of my free account to a paid account or a trial conversion since I was not on a trial.This is unacceptable practice and I would like a refund for the monthly fee. My postage charges can of course remain.REMOVED

  Business Response

  Date: 03/14/2023

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $197.89 on 3/14/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 01/27/2020.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 02/25/2020.  We show your account was closed on 2/16/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the REMOVEDservice and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED
  
  REMOVED
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  REMOVED
  Customer Care Manager
  REMOVED
  

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in a 4 week free trial with Stamps.com in July of 2022:ACCOUNT DETAILS Name: REMOVEDUsername: TJorsch Plan: Pro Plan 0316Customer ID #: REMOVEDLicense #: REMOVEDTrial Start Date: 07/15/2022 I was never able to use the account but I realized I was being billed monthly on September 15th, 2022 and attempted to cancel my subscription online. Stamps system wouldnt allow me to login to my account. I requested my username and attempted to reset my password but the system didnt recognize my answers to its challenge questions.In November 18th I contacted support and received this message:Response (REMOVED(11/18/2022 12:40 PM)Hi REMOVED,Thank you for contacting Stamps.com REMOVED.I can see why you would be concerned about that, REMOVEDWe sincerely apologize for the inconvenience.For security, we do need to speak with you in order to help reset the password if you don't remember the answers to your security questions.In order for us to assist you, please contact REMOVEDby calling our toll-free number at REMOVED. Our operating hours are Monday through Friday, 6AM to 6PM Pacific Time.Reference # REMOVED-006281 I tried to contact stamps.com by phone more than 100 times over the next 3 months but could never get through to a representative. I tried contacting them through their chat portal and was told to call or email.

  Business Response

  Date: 03/13/2023

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured we have closed your account.  Your confirmation number is: 230313-007307.  
  
  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at REMOVEDto address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  
  
  We are sorry that we did not have the opportunity to assist you further with this issue.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The fee is not based on usage or activity.  All passwords are case-sensitive, a minimum of six characters long, and contain at least one number and one letter.  If needed, you can reset your password by clicking on the "Forgot Password?" link and following the instructions.  In order to protect your privacy, we are unable to see your password or your secret code response.  The good news is that we can assist you with creating a new password.  If you enter an incorrect user name, a different security question from the one you initially selected during registration will be generated. For example, you may see a security question requesting a "Favorite Pet's Name" instead of "Mother's Maiden Name."   The answer to your security question is not case-sensitive.   We are not able to see your security question responses.  
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  We show that a Stamps.com account was fully activated and established on 7/14/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/12/22.  
  
  We apologize for the experience and appreciate your feedback.  We sincerely believe in the value of our product.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVEDand all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the REMOVEDoffers a free online service called REMOVEDStamps.coms fees pay for features not offered on-line by the REMOVED.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden REMOVEDfeature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like REMOVEDand Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by REMOVEDYou can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with REMOVEDnow offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, REMOVEDs REMOVEDservice stopped offering the discounted Commercial Base rates as of 1/17/16.  REMOVEDmoved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support REMOVEDMail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC REMOVEDservices currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  REMOVED;
  
  REMOVED;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  REMOVED
  Customer Care Director 
  REMOVED