Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com software prompted us to do an update. We followed the prompts. Then the program would not let us print stamps. We called their technical support and were on the call for 2 hours with an answering center offshore. They knew nothing and could not help us. They said the software has bogs but refused to even open a ticket saying it would make them look bad. We contacted the corporate office but no one would answer. We have many accounts with them and now all are not working. This company is inapt and its mismanaged. They always have problems with software updates and almost every year we have to spend days working on fixing the issues. We need a prompt fix. We will file a complaint with the postal service inspector general since they should be required to resolve these ssues.

  Business Response

  Date: 07/25/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Please rest assured that we will be reviewing the customer care interactions in question and appreciate your feedback.  We strongly believe in the value of our service and customer care staff, and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.  We sincerely apologize for the inconvenience you experienced regarding the issues and the update.  
  
  We show that our senior Tier 2 Tech Team reached out on 7/24/23 to assist you with your technical issues and worked to resolved your issue.  Rest assured that our Tier 2 Tech agent will reach out to you again to ensure that you do not encounter further functionality issues.   Rest assured that our goal is to diagnose and resolve these tickets as quickly as possible.  We hear your concerns and please be aware that we do escalate feedback such as yours to the appropriate teams.  We sincerely apologize for the experience.   
  If we can help further, please let us know.
  
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20351708
  
  I am rejecting this response because: we were left without a working system for a week and missed mailing out and had to send staff to hte post office to stand in line and send letters. This is unacceptable. Your tier2 failed to respond. Everytime you have an update it ruins the system. Also, we still have not updated the otehr accounts in fear for technical issues. If you have a technical problem like your tier2 said, then *********** it befeore forcing us to update. This happens every time you have ean update. 
  
  Sincerely,
  
  ************

  Business Response

  Date: 08/17/2023

  Hi ****,
  Thank you for sharing your feedback and perspective, ****. We know that shipping and mailing is essential for your business, and rest assured that we take technical issues very seriously and our teams work to resolve these as quickly as possible.  We take your feedback seriously, and our Tier 2 Tech Team is always willing to help.  To follow up on the update issue,Version 19.6.2 of the ***************************** Software Version is now available. The latest version can be downloaded from: ****************************************** In addition, Version 19.6.3 will be available very soon that will resolve additional issues.  If we can help further, please let us know.
  Sincerely,
  *******************
  Customer Care Director
  **********************
  

  Customer Answer

  Date: 08/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. OK but stamps.com took for ever to resolve this issue and we had to escalate to BBB. 
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an email from **** saying an outbound package would be delivered. I never sent a package. I contacted **** who said it was being sent using stamps.com. I emailed their customer service and was told I'd be contacted in 24 hours. No response. I have never had an account with ********************** and don't like it seems incredibly easy for anyone to use it to commit fraud.

  Business Response

  Date: 07/24/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take your concerns very seriously.  We apologize for any confusion or misunderstanding on this.  We understand your concerns about receiving this email and apologize for any misunderstanding.  The message that you received does not indicate that you have been charged for a Stamps.com product,but it may indicate that a Stamps.com customer is utilizing our service to ship a product to you.
  
  The possible customer has used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them.  Unfortunately, we do not have any additional information about this order or customer.   Rest assured that it does not indicate that you are a Stamps.com customer or have an account with us,or that you are the sender (you may be the recipient).  Again we apologize for any confusion or misunderstanding on this. 
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/24/2023

   
  Complaint: 20348846
  
  I am rejecting this response because:

  I did not receive a package from someone using stamps.com.

  My complaint is someone using stamps.com used my address to send a package. I do not use stamps.com so don't understand how you allow someone to use my address to ship packages.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2023

  Dear *****,
  We apologize for any misunderstanding.  We do not handle package deliveries or shipment in any way.  We are a PC Postage provider rather than a shipper such as the **** or UPS.  We would recommend contacting the **** directly on this matter.  We do not have information on this order or shipper.  We apologize for any inconvenience. 
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i closed my account a while back and this business continues to charge me. My username is birdman898989 Please investigate matter immediately and provide a detailed response or further escalation would pursue. Thanks

  Business Response

  Date: 07/24/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously. 
  
  We show that you had created your account on 7/11/23, and closed on 7/12/23.  We appreciate your concerns. Rest assured that your account is now closed. Please look for a confirmation email shortly.
  
  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees. 
  
  Reviewing this issue, we do not show that your account was charged.  We apologize for any misunderstanding.  Please provide further detail on the amount and date of the charges you are seeing.  Wed be happy to help further.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************
  

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/5/21 I signed up for an account on **********************. There was no clear indication I would be charged a monthly fee when I signed up. So I was unaware that I was being charged every month from 11/5/2021-7/4/2023 resulting in a monetary loss of $385.79. Never once did I receive an email or a letter from the company telling me my credit card had been charged for the monthly fee. My stamps.com account number is ********. I would like a total refund for all the monthly service fees charged to my credit card.

  Business Response

  Date: 07/20/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $385.79 on 7/13/23 to your credit card.  We show that your account is closed.  Your confirmation number is: 230720-004577.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 10/05/2021.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 10/05/2021.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/3/21.  We show that you cancelled on 7/13/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Stamps.com has been billing me monthly since February. I started receiving spam emails from Stamps.com in February, but do not recall opening an account. I had credit card fraud with the same credit card number, and believe the account was created in my name using my card number. I was able to login using a password that I had used years ago, which had also been stolen, but have not used recently. I have never used Stamps.com. I checked my credit card history and have been billed for Stamps.com monthly since February. I am contacting my credit card company to dispute the claim. My statement number is #********** - 87106472.I expect this to be fully resolved.*******,*****

  Business Response

  Date: 07/20/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $53.97 on 7/13/23 to your credit card.  We show that your account is closed.  Your confirmation number is: 230714-004901.
  We apologize for any misunderstanding regarding our services.  We show that this account was fully activated on 2/12/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 2/12/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/13/23.  We show that you cancelled on 7/13/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my recurring credit card charges, I was surprised to find recurrent charges $20/month by stamps.com for the past year, resulting in fees of $240.00. The first transaction appears to be from June, 2022. I created an account on usps.com to purchase sheets of stamps, and verified that I have placed no orders with them since November 2022. I had not authorized any charges for stamps.com, and I did not use their services ever to print stamps. I have no emails from them. I think that many people, including myself, may have thought at some point that stamps.com was affiliated with ***** I did a search online and now see similar stories indicating the practices of stamps.com and the what appears to be ways they can hide charges when an individual creates a log-in/account. I would like a full refund for these service charges.Thank you for your kind consideration and assistance.***************************** ********************************************************************* ************ mobile

  Business Response

  Date: 07/12/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $100.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230712-002756.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 5/31/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Stamps.com accounts cannot be created from the **** site.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 5/31/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/29/22.  We show that you cancelled your account on 7/9/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Stamps.com to print a shipping label, making a ONE time purchase. Without my knowledge, I have been charged 20$/ month for the past 3 months for a service that I did not sign up for nor have ever wanted to use. The only reason I realized I was being charged was because I am on a very strict budget and was 20$ past it this week. I would have continued to be charged for this amount had I not checked. The most worrying part of this is that each time I was charged, it was under a slightly different name in my bank account, meaning that even if I blocked the charge, they would charge me again, just under a different name the next time. This is a classic scam tactic, and I would like to see how the company could explain this. I never received any sort of email about this service, never was notified that I was being charged, and never selected agree for this service. This company is incredibly sneaky and shady in how they charge you, and I think what they are doing is incredibly unethical.

  Business Response

  Date: 07/12/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $39.98 to your credit card.  We show that your account is closed.  Your confirmation number is: 230712-003304.
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 5/8/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  Stamps.com accounts cannot be created from the **** site.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  Registration requires you to enter your name, mailing address, phone number and credit card information,in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 5/8/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/6/23.  We show that you cancelled your account on 7/9/23.     
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened an account in January **************** #********** and didn't bother to use it since it did not meet my needs. Had no idea I was been enrolled in a monthly subscription. I cancelled the account today but would like all the charges reverted to my card, I never used their services once. I never authorized the charges .

  Business Response

  Date: 07/07/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $113.94 to your credit card.  We show that your account is closed.  Your confirmation number is: 230707-002792.
  We never charge people without their full agreement and awareness during our online registration process.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  We show that this account was fully activated on 1/4/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 1/4/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/2/23.  We show that you cancelled your account on 7/7/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After undertaking a review of the recurring charges on my credit card, I discovered that Stamps.com had been making unauthorized charged to my credit card for the last 16 months, totalling $318.04. I never requested or authorized a subscription service with this website. Tonight, I made three calls to their customer service line to request that the recurring charges be cancelled and refunded. During the first call, the representative assured me that she would refund the charges, but when I asked for her to verbally confirm the amount that would be refunded, she immediately hung up on me. When I called back, I briefly spoke to a different representative who also hung up as soon as I mentioned that I was seeking a refund for unauthorized charges. On my third and final attempt, I was able to speak with someone who behaved professionally. After repeating all the information that I had given the first representative, he confirmed that he would request a refund for the full amount ($318.04) and provided me with a reference number for my case, but said that it would take 4-6 weeks to process my case. After reading through the many of the other BBB complaints about Stamps.com, it seems clear that this website is engaging in a deceptive business practice, by misleading one-time stamp purchasers into unwittingly signing up to be indefinitely charged for a monthly subscription. There appear to be hundreds, if not thousands, of BBB complaints against Stamps.com regarding this. No doubt, there are countless others who have not yet realized that they are being charged monthly fees without their knowledge or consent. The BBB needs to take action against this website. It boggles my mind that they have an A+ rating.

  Business Response

  Date: 07/07/2023

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $318.04 to your credit card.  Rest assured that this refund was processed on 7/7/23.  Rest assured that you do not need to wait 4-6 weeks for refund processing.  We show that your account is closed.  Your confirmation number is: 230707-002927.
  We never charge people without their full agreement and awareness during our online registration process. 
  Rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.  We do show that the first representative emailed you after the call disconnected the following: Thank you for your call to our Customer Support team. Our records indicate your call was disconnected before we could ensure all of your questions were addressed. Customer satisfaction is important to us,and were sorry that this call was not completed.  We do want to make sure that any pending issues are resolved, and wed like to help you as soon as possible. If you still need assistance with your account, please contact us at your convenience at **************, Monday through Friday 6 a.m. to 6 p.m. Pacific Time.  Please reference the Incident Number at the top of this email when calling so we can pull up your account right away. We apologize for any inconvenience, and we look forward to assisting you further.  You can also visit our *************** at stamps.com/help for video tutorials, getting-started guides, troubleshooting,and more.  Sincerely, Stamps.com ************* Team **************************/support
  We show that this account was fully activated on 2/22/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 2/22/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/23/2022.  We show that you cancelled your account, and first called us to cancel, on 7/6/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  *******************
  ************* Director
  **********************

  Customer Answer

  Date: 07/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and verified that a pending refund for $318.04 has been made to my credit card. I find that this resolution is satisfactory to me.
  
  Thank you for your assistance with this matter,
  
  **************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I learned of a stamps.com promotion in July of 2020. I signed up for it because it was just what I needed to start shipping from home. This promotion started on 7/17/2020, good for ***************************************************************************************** off. Afterwards the monthly charge would be 17.99/month. I waited and waited and waited and waited for my promised package but nothing ever came. I've signed up for trials before and having never received anything in the mail whatsoever, like the others, I put stamps.com away in the farthest corner of my mind seeing that this was a horrible way to start off our business relationship. I never thought of them again... That is until July0102022. I was at the checkout counter attempting to pay for my groceries and my card was declined several times. I'd just received my monthly ssi deposit and already my money is gone. I stepped to the side and checked my ledger and lo and behold, stamps.com stuck their hands in my account and snatched $420.97 out for back fees since August of 2020. When I returned home, I called customer service and they told me that there was nothing they could do. To add insult to injury they kept my subscription active until the day they took the $420.97, then once my account was made current stamps.com took it upon themselves to close my account altogether. I was hung up on 2 times I called customer service, I asked to speak to someone in management over the representative, I was told there was no one I could speak with and to take it up with my bank. By this time I'd already missed the deadline to dispute the charge. The bank told me to speak again with stamps.com and see if they would be willing to reconsider. I did. Once again, there was no one there to take my plight seriously. I have absolutely nothing to show for my $420.97. Had I known there was an active service I would never have ignored it, all the while being charged. All I desire is a full refund.....

  Business Response

  Date: 07/07/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally,a customer is responsible for all service fees.  However, rest assured that we have zeroed out the outstanding balance of $305.83.  We do not show Account ******* was charged.  We show that your account is closed.  Your confirmation number is: 230707-002700.
  We apologize for any misunderstanding regarding our services.  We do not send or offer pre-paid postage, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  We show that this account was fully activated on 8/19/20.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We show that a Welcome Email confirming activation had been sent to you on 8/19/20.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/17/20.  We show that you cancelled your account on 1/18/22.  We have reviewed our contact history and do not show that we had received a call regarding this issue.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************