Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account but never used your services in any form, I found another way to meet my needs. I was completely unaware of the charges until I discovered them yesterday and, looking not to continue them, Ive canceled my account which resulted in a $1.99 charge to my account on top of the two $19.99 charges from the two months that I was unknowingly paying for services that I never used and never planned to use (These are the charges calculated before tax, after tax it totals to $44.82). Id like to see the funds returned to my account.

  Business Response

  Date: 07/28/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $44.82 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002249.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 5/23/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/23/23. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/21/23.  We show that you first contacted us to cancel on 7/26/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ********************** around September 2021. The account was closed ******************* #******* - ********. Stamps.com continued to send me invoices for services that had nothing to do with me; one invoice dated 11/29/22 # ************* was one I returned via certified mail. On the invoice I wrote that the account had been closed on the date above; 11-15-22. I also tried to call but their phone system does not yield a real person despite being transferred multiple times. I received another invoice 7-1-23 for more amounts due that have nothing to do with me, and the account has been closed for over a year.This account had been closed. I want no further invoicing and no further contact from this business.

  Business Response

  Date: 08/01/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear that you have received this *** Invoice.  As confirmed by *** directly, *** has discovered that a number of *** tracking numbers and labels have been generated without the use of *** shipping systems.
  
  This tracking number does not appear in our systems or attached to an account.  Although Stamps.com is listed, it is the result of a *** billing error.Rest assured that you will not be responsible for the charges reflected on these invoices.   The *** is working with the appropriate teams to prevent erroneous invoices from being sent going forward.  Rest assured that your Stamps.com account was closed on 11/15/2021.

  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a label with $250 insurance. The package was lost, yet **** has no knowledge of insurance purchased when I tried to file a claim with them. I contacted Stamps.com for an insurance claim and they responded once telling me to go to **** and when I followed up, multiple times, for over a month they have refused to respond to me. Bad business practice! Tracking: **********************

  Business Response

  Date: 08/29/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We sincerely apologize for the experience. 
  
  Reviewing this issue, we do show that you insured your 5/17/23 shipment (9449011206203116542723)for $250.00 with Stamps.com Insurance, underwritten by ParcelGuard.  Further information on how to file a claim can be found here: 
  
  ***********************************************************************
  
  We show that instructions on this were provided by our email representative ****** on 8/2/23.  We show that we had responded to your emails on this issue on 7/3/23, 8/23/23, 8/16/23, and 8/25/23.  While Priority Mail includes built-in insurance, and the claim would be filed with the **** for those cases, we do show that you added Stamps.com Insurance to your mailpiece and the claim would be handled by ParcelGuard.  Please rest assured that we will be reviewing the interactions in question.  We have passed your comments along to our management staff and we will address the matter accordingly.
                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  All claims must be filed within 120 days of the shipping date of the package.  In the case of lost mail, you are required to wait 30 days before filing a claim.   Please retain all damaged items until final settlement, as you may be asked to surrender any items claimed as damaged beyond repair.
  
  Priority Mail and Priority Mail Express include $50-$100 of **** insurance ($200 for Priority **************************** You may purchase ParcelGuard coverage in addition to or instead of this coverage, but the total amount claimed for a package cannot exceed the total value of the package.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2021 I used Stamps.com one time. Since then they have been charging me without my knowledge every month. The amounts of money inexplicably change, as if I am actively making purchases, which I am not.In April 2023 I realized what was happening and made sure to cancel the account. However they kept charging me!! When i tried to log in again, my log in was invalid because the account was canceled. I emailed their customer service and never heard back. Meanwhile the charge comes like clockwork every month. It is fraud and I am so upset that Stamps.com is getting away with this. All in all stamps.com stole $558.79 from my family and I. I may need to cancel my credit card to get this parasitic company off our backs.

  Business Response

  Date: 08/01/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $93.29 on 7/28/23 to your credit card and an additional refund of $575.68 on 8/1/23.  Your confirmation number is: 230801-003395.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 6/22/2020 at our website.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/20.  We will certainly take your concerns into consideration and we are reviewing the issues you have raised. 
  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my trial account with ********************** before the renewal date. My bank has notified me of two attempts of charges from Stamps.com in the amount of $19.99 each. I tried calling customer support but I work at hospice and do not have over a half hour to wait for assistance. I have emailed 4 times without any response using the email information on the Stamps.com website.I really need something done right away. Stamps.com did not cancel my account when requested or if they did, they are still trying to charge **** want this to stop now.Thank you

  Business Response

  Date: 07/28/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Rest assured we have closed your account and zeroed out your outstanding balance of $19.99.  Your confirmation number is: 230728-001661. 
  
  We sincerely apologize for the experience, *******, and understand your frustration.  We show that this account was created on 6/9/23 and we apologize for the longer than normal hold times.  We do show that we had responded to your email of 7/19/23 with a request for more account information, and we apologize for any misunderstanding. 
  
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a review of my bank account, I became aware of a monthly fee that was being deducted by Stamps.com. The fees started on 5/28/21 when I created an account to ship one item to one of my students. I was unaware of a monthly recurring fee of $19.61 (that increased to $21.79 in March of 2023) that would be deducted from my bank account. In total, I have been charged $518 in service fees from a company that I have received 0 services from. I contacted customer service and was told that they would refund $40 in fees. I declined that offer as I believe I am owed all $518 that was debited from my bank account. There was no supervisor available to help with this dispute and I was told to call back at a later date. I never received a receipt for these charges in my email.

  Business Response

  Date: 08/01/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card..  We show that your account is closed.  Your confirmation number is: 230801-003141.
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/28/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/28/21. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/27/21.  We show that you first contacted us to cancel on 7/24/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 20370585
  
  I am rejecting this response because: the registration process is obviously unclear and confusing leading to people erroneously signing up for a service that they do not want. This is evidenced by the number of people who mistakenly signed up for a monthly service fee when no services are actually rendered. 
  it is clear from my account data that I never used the service past my initial purchase nor did I receive monthly statements informing me of the debits from my account. While I appreciate the $250 refund, I would like the full $518 refunded. Thank you 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/17/2023

  Hi *********,
  Thank you for sharing your feedback and perspective, *********.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.  However, rest assured that we have issued an additional courtesy refund today in the amount of $290.37.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  If we can help further, please let us know.
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At one point in early **** 2023 I was desperate to ship a package and didn't know how. Found myself on stamps.com and tried to print shipping labels (it was complicated shipping, shipping international). I never did manage to ************** printed but did give my credit card number and somehow ended up having a stamps.com account and getting charged $19.99 per month for **** and July. I've spent about an hour total figuring out how to log onto my account, watching the site freeze, trying to see past charges listing, etc. Finally I called their phone number trying to cancel and was on for ~20 minutes before giving up and hanging up. To me it looks like they trick people into signing up for a $20/month account and make it virtually impossible to cancel. FINALLY I found in the online account a way to cancel the account so I did it. But I'm still out all the money they charged me before, ~ $40.00 total for nothing, and at least an hour of my time wasted.I desire a %100 refund for every ***** they've charged me to date.

  Business Response

  Date: 07/28/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $63.30 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002766. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/20/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/20/23. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/19/23.  We show that you first contacted us to cancel on 7/24/23.  We show that you canceled online.  Rest assured we offer an online cancellation method.  We apologize for the longer than normal hold time. 
  To create any Stamps.com account,you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process.We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I'm not sure how I signed up for  a $20/month obligation, because I know for a fact that at the point when I must have signed up, I only need to ship one thing one time.  I don't normally ship  things at all, so doesn't make sense that I'd sign up for something like this.  I tried maybe 2-3 times to stop the subscription but each time something intervened.  The last time I tried, I couldn't find out how to cancel online, and eventually as I kept looking through the site's menu structure the site became unresponsive.  So I tried calling via phone and waited on hold for about 20 minutes, then finally remembered the BBB.  Then, eventually I did manage to log back onto the account and close it through the menu on the site.  But boy was it difficult!  To me it just looks like a system that is extremely easy to sign up for and extremely difficult to turn off.  I'm a normal person, an engineer actually, with average or above intelligence!  Yet I was going for weeks knowing I was being charged $20/month and couldn't manage to do anything about it.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just saw that Stamps.com have been charging me $17.99-$19.99 a month for an account i created to use once since April 2021 (2 YEARS). I would never have signed up in the first place if I would have known it would have charged me without any monthly statement or notification that these charges were occuring for a service that I never used since making the account. Over two years of never accessing the account and the only notice was a recent "changes to your account" in March 2023, that went to spam. I only noticed because the bank account it was using became overdrawn. I'm quite amazed that they would charge so much without any notice or requirements of the changes to the terms of service that occured over the past TWO YEARS or any confirmation or requirement to agree to those changes. I just cancelled my account but I expect to have some compensation returned, if not all of it.

  Business Response

  Date: 07/28/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230728-002863. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 4/15/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/15/21.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/14/21.  We show that you first contacted us to cancel on 7/24/23.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software,which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information,to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no Cancel or Close Account option for this, they are charging my credit card with no option to close the account. Scammers and dishonest company. I want the account closed and the money refunded. Misguiding customers is not a good way to conduct a business. Close my account and refund my money now.

  Business Response

  Date: 07/25/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously. 
  
  We apologize for any misunderstanding.  We show that you had opted to keep the account open when you called our automated phone line on 7/23/23.  We then showed you cancelled over the phone on 7/24/23 with our phone representative.  We show that we explained via email that your account was closed.  We appreciate your concerns. Rest assured that your account is now closed. Please look for a confirmation email shortly.
  
  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees.  We do not show that you were charged and we do not show any purchases were made.    
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:07/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Stamps.com to purchase and print a single prepaid shipping label, making a ONE time purchase for $10.00 on 22 May 2023. Without my knowledge or any explicit agreement from me, Stamps.com subsequently charged recurring monthly charge of $21.34 to the credit card I had used for the ONE time purchase. I did not notice the first recurring charge of $21.34 on 22 Jun 2023, but when the 2nd recurring charge of $21.34 hit my card today (22 Jul 2023), I attempted to contact Stamps.com regarding this matter, but could not reach their customer service department using the number on their website. It appears Stamps.com uses the tactic of tricking customers into signing up for a recurring service charge while making a ONE time purchase with vague wording in small type that is buried deep inside the acknowledgment statement that is displayed on screen while making the one-time purchase process. I never received any sort of email about signing up for this service, nor was I ever subsequently notified prior to the recurring charges hitting my card. Bottom line, I never explicitly agreed to start any type of "plan" and the only Just look at all the similar complaints here in the BBB records and you'll that his company is incredibly sneaky and shady in how they entrap and charge for ongoing plans that are not desired or requested by the customers. This scam by Stamps.com is incredibly unethical.

  Business Response

  Date: 07/25/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $42.68 to your credit card.  We show that your account is closed.  Your confirmation number is: 230725-003452.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 5/22/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/22/23.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/20/23.  We show that you cancelled on 7/22/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************