Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently being scammed by stamps.com. The company have been lying to me now for about 5 months over a refund of postage to me of $503. *** spoken to support reps and two supervisors who never returned my calls.

  Business Response

  Date: 04/12/2024

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have issued a credit card refund for $497.93 on 4/10/24 and an additional refund of $39.98 on 1/19/14. 
  
  Please allow 3-5 business days for this $497.93 refund to be applied to your account.  We apologize for your experience and appreciate your feedback regarding the refund process.  Rest assured that we have escalated your feedback and appreciate you sharing your concerns about this.  We sincerely apologize for your experience and if we can help further, please let us know.  
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:04/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with stamps.com earlier this year (2024) to ship a few handmade items to family and friends. I am not a business owner that often ships packages, but the description of this service made it seem that it was a good fit for my needs. I found their service very convenient, easy to use and affordable.However, I did not realize that this service requires a monthly subscription fee until I was billed this week. I would not have used this service to ship my handful of items if I had known about this monthly fee. Im sure the fees are buried deep in the terms and conditions, but the sign up process seems to intentionally conceal the monthly fee. I dont remember even selecting my subscription plan. Also, you cant access the information for your subscription plan on their mobile app, you have to use a PC. This seems purposefully difficult. I cannot think of another company that does not allow you to easily view the details of your account on their mobile app. I find it suspect that a company that bases their marketing on ease and convenience makes it so difficult to simply manage your account information. I feel that this company has purposefully and intentionally built their signup process and mobile app to conceal the monthly subscription fee. I feel that I was taken advantage of by this company.

  Business Response

  Date: 04/10/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, rest assured that we have issued a courtesy refund of $40.28 to your credit card on 4/8/24. 
  
  We apologize for any misunderstanding regarding our billing structure.   We show that you activated an account with us on 2/7/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 2/7/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/7/24.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 04/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged ***** monthly since November 2022 for a subscription I did not sign up for nor use. I called stamps.com support number and was offered a partial refund. It has not completed. Until today, after my conversation with a customer rep, I have not received a notification or receipt of these monthly charges. I believe this is in violation of state and ROSCA laws, and **************** policy. I would like a full refund, and to warn others about stamps.com deceptive practices.

  Business Response

  Date: 04/04/2024

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate,and normally, a customer is responsible for all service fees.  However, rest assured that we have issued a credit card refund of $250.00 on 4/4/24. 
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  We apologize for any misunderstanding regarding our fees and for the experience.  We show that this account was fully activated and created on 3/22/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 3/22/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/20/20.   We show that you closed your account on 3/29/24.  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. 
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, I discovered recurring charges on my account from ********************. Upon contacting their customer service, I was directed to a call center in ************. Despite my efforts, I couldn't find any record of my registration with the company, including contact information such as phone numbers or emails.When I inquired about obtaining a refund for the unauthorized charges, I was advised by STAMPS.COM to handle the matter with my bank instead.Additionally, I've become aware of other individuals experiencing similar issues with unauthorized charges from STAMPS.COM.

  Business Response

  Date: 04/02/2024

  Dear ******,
  We take your concerns very seriously.  Unfortunately, we are unable to locate a Stamps.com account with the contact information provided.  We are sorry to hear that you encountered this issue.  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue. For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution.  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. 
  We will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.
  We hope this information provides you with a resolution to your issue. We definitely recommend that you report this situation to your bank right away. On our end, we'll close your Stamps.com account and prevent any future billing attempts.
  We do include our support number on credit card statements so that our customers may contact us immediately. We realize that identity theft is a worrisome and challenging situation.
  Sincerely,
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the subscription some time ago by calling, but my request was ignored. I directed my credit card company to ignore charges. Stamps.com continues to accrue charges though I have never used the service.

  Business Response

  Date: 03/25/2024

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate, and normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $39.98 on 3/25/24 and have canceled your account.
  We never charge people without their full agreement,consent, and awareness during our online registration process.  We apologize for any misunderstanding regarding our fees and for the experience. We show that this account was fully activated and created on 4/8/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We are happy to address your concerns. Rest assured that we have corrected the phone number issue you have surfaced.  We take these issues seriously.
  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage.
  The **** site address below has information on authorized providers.  The list does include Stamps.com, which has been approved by the ****:
  *************************************************
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 4/8/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/7/23.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,     
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few weeks ago, I went onto Stamps.com website with the intentions of shipping a package through them. In the middle of the process, I got distracted and never went back to finish the transaction to ship a package through Stamps.com. Later on, I decided to take the package to **** myself. I told them I never finished the transaction to ship the package. I asked them why is there a charge? They told me that I signed up for some service. I explained to them I did not sign up for any service and did not finish the transaction to ship the package. They told me this is a nonrefundable charge and there is nothing they can do about it. I think it is a scam and they make a lot of money doing whatever they do to get money. My bank says I need to cancel the card because there is a high likelihood they will charge the card again.

  Business Response

  Date: 03/26/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate, and normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $19.99 on 3/26/24 and have canceled your account.
  We never charge people without their full agreement, consent, and awareness during our online registration process.  We apologize for any misunderstanding regarding our fees and for the experience.  We show that this account was fully activated and created on 2/19/24 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We are happy to address your concerns. Rest assured that we have corrected the phone number issue you have surfaced.  We take these issues seriously. 
  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. 
  The **** site address below has information on authorized providers.  The list does include Stamps.com, which has been approved by the ****:
  *************************************************
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 2/19/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/19/24.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between 8/31 and 9/2, I deposited $3,477.34 to stamps.com in order to send packages to around 300 customers around the world. But because of stamps.com's constant online glitches, my repeated attempts to do this failed, and I was forced to request a refund. I was told that I'd have to close the account first, but to hold off a few weeks until everything was processed. Then, on 9/22, I closed the account. I was told it would ***********-8 weeks for **** to refund them and for them to refund me.On 10/24, I received a direct deposit refund of only $1,000.00! When I called and spoke to them about it, they said the remainder of $2,477.34 would be coming.On 11/10, I spoke to *****, who said she put in a ticket for the remainder and that it would take 3-6 weeks to process.On 12/26, I spoke to **** who said she'd have a supervisor call me. No such call came.On 12/28, I called and spoke to ******* who said she'd escalate the issue and that I'd hear back from a manager in 3-6 business days. I did not hear back from anyone.On 1/16, I finally got through to a manager named ******, who said he'd get me a refund, but I only received $1,477.34 that day. I wrote back and said that it was supposed to be $2,477.34, and that I was still owed $1,000.On 1/18, I received an email from KristiannGionne V stating, "I have confirmed that the amount refunded was only $1477.34 and have already requested for the remaining $1000.00. Please allow 6-8 weeks to receive your refund check."On 3/18, I spoke to ****** who said that the commerce team claims I was fully refunded, but that she'd have ****** call me back. He did not.On 3/21, which is today, I spoke to **** who repeated what the commerce team said. I told her that everyone know from the start that I was owed $3,477.34, and that the commerce team has been irresponsibly holding on to my money since October. I will get an attorney if I must, but this has become a ridiculous situation. I want my remaining $1,000.00.

  Business Response

  Date: 03/22/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  As confirmed via email, upon reviewing your account, we have confirmed that the total amount spent on postage was $2,477.34.   We show that there was a previous request for a refund of $1,000.   However, we show that this request was declined because our records indicate that the refund was already processed on 10/23/23 (Refund ID *********************** for $2,477.34.  We apologize for any misunderstanding. 
  Rest assured we have thoroughly investigated the situation,utilizing all available resources to trace the additional amount you mentioned.  Our systems update in real time; hence, any postage purchases should reflect immediately.   Our ************* has carefully reviewed your account and all related incident reports and found no discrepancy or unaccounted amount that would total up to $3,477.34.
  
  Our ************* had already closed the ticket since we show that the amount of $2,477.34 has already been refunded back to you.  We apologize for the inconvenience that this has caused you and I appreciate your patience and understanding regarding this matter.
  If we can help further, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business, in my view, is operating in a predatory way. They are quick to allow you to sign up and put a credit card on file, but I cannot log into my account, and none of their three phone numbers are in service. It's completely unacceptable and at this point I want my account closed. I will not even give them the chance at any business after my initial experience with them. Aside from cancelling my freakin debit card this is maybe the only actual way I will get them to cancel my account. I wish I was kidding.

  Business Response

  Date: 03/21/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Reviewing your account, we do not show that you were charged as the account was canceled during the 4-Week Trial Period.  We show that your account is closed.  Your confirmation number is: 240321-003784.
  
  We apologize for the experience and we are sorry to hear we lost you as a customer.  We are concerned about the phone connection issue you raise.  Can you please verify the phone numbers you dialed and at which time you dialed?   We do show that you reached our team on 3/20/24 and spoke to our phone representative to confirm account closure. 
  
  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue.  We are sorry to hear that you were experiencing login problems. 
  
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Details Date:12-24-2023 21:17 PST Description:Purchase Payment Method:MasterCard Amount:$10.00 Your current available account balance is: $15.00 Your username is: virojasmunoz02.As of 12/24/23, I had a $15 available account balance that serves as credit towards the purchase of postal products and services. On such date, I noticed that the routine services that I usually purchased from **** were actually not available through stamps.com. When I decided to cancel, the customer service hours were not amenable to me and although my lack of usage was tracked through their network administration, stamps.com did not refund me the $15 credit. On February 28, 2024, I requested to have all service charges refunded as I had not received any services through the agreement and offered to return the free scale that was offered as an incentive to enter the agreement. Thus, I request a $15 refund and to adjust the balance for any amounts billed post such payment to $0. The following is your statement for February 25, 2024 to February 28, 2024.Summary of Charges - Final Statement DescriptionAmount ****************************** Charges$0.00 Other Charges And Credits($17.99)Total Charges: $21.99 Service Charges DateDescriptionAmount 02-25-2024 to 02-28-2024Core ($19.99 fee waived)$0.00 ************* Fees: $0.00 Your service fee is a flat fee of per billing period.Other Charges and Credits DateDescriptionAmount 02-28-2024Credit($17.99)Total Charges and Credits: ($17.99)

  Business Response

  Date: 03/22/2024

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that, as confirmed over the phone and via email on 2/28/24, we have zeroed out your outstanding fees.  Your confirmation number is: 240322-002690.
  
  We apologize for any misunderstanding on this issue.  Your postage balance cannot be used towards Stamps.com service fees, and can only be used towards printing postage.  We show that your owed Stamps.com service fee balance was $21.99.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated.  We thank you for your patience as this information is updated in our billing system.
  
  If you have any questions, were happy to assist you. Please call our award-winning Stamps.com ************* team toll free at **************, MondayFriday, 6AM6PM Pacific Time.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 12/24/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/22/24.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Stamps.com customer service number: ************** is a scam. Voice recording after recordings to sell a medical device. No customer service option.2. My fees were paid then they start saying my account is over due and start adding on monthly service fees.3. I did not sign up for a monthly subscription plan.4. Stamps.com site says approved by **** however they are not part of the **** system which is misleading.

  Business Response

  Date: 03/20/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate,and normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $200.00 on 3/20/24 and zeroed out your outstanding fees.  Your confirmation number is: 240320-002098.
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  We apologize for any misunderstanding regarding our fees and for the experience.  We show that this account was fully activated and created on 12/8/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com
  We are happy to address your concerns. Rest assured that we have corrected the phone number issue you have surfaced.  We take these issues seriously. 
  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage. 
  The **** site address below has information on authorized providers.  The list does include Stamps.com, which has been approved by the ****:
  *************************************************
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 12/8/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/6/21.   We do show that you had outstanding/unpaid fees for the cycle of 8/07/2023 to 3/20/24.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************