Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used stamps.com to purchase a label in 2021 I believe possibly 2020. They tried to charge me extra after the label purchase I made. I disputed the charge with my credit card. They have since then tried to charge my credit card monthly for which I didn't catch them doing this at first so they charged me monthly for a year before I caught on. The last charge was over 200 dollars. I have had that attempting to be reversed. I've emailed them called them and requested and demanded they stop charging me because I only used the service a few time but not since 2020. They have been asked to stop because I owe them nothing . They ignore me and just keep doing the charges.

  Business Response

  Date: 01/10/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that we have zeroed out the unpaid balance of $426.60.  You will not receive further notices.   We have closed your account. 
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately,we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls. 
  
  We show that you had a second account with us REMOVEDthat was opened on 4/06/2022 and closed on 6/18/2022.
  
  We show that an account was activated with us on 4/6/22. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/6/22.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 5/5/22. 
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:01/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I am reaching out to address discrepancies with my account and request a clear explanation, as well as a potential refund. Over the past week, I have been unable to resolve this issue with ShipStation, so I am contacting you since Stamps.com manages their accounts, and my shipping payments through ShipStation are linked to my Stamps.com account.Heres the issue: Ive been billed $211 by REMOVEDwhich is confusing because I already paid for shipping labels through ShipStation. These payments were calculated based on the correct package weight, dimensions, and destination. Heres how my process works:A customer places an order on my REMOVEDe-commerce store.ShipStation automatically receives the order with the accurate shipping REMOVEDcalculate the shipping cost based on the order's specifics, and I pay through Stamps.com.Once paid, I print the label and ship via my REMOVEDaccount, which is connected to your platform.I have already spoken to REMOVEDmanagement regarding this issue and am currently working with them to resolve their side. However, I dont understand why I am being double-charged. Ive tried resolving this with ShipStation, but Ive only received delayed and unhelpful responses from a representative named REMOVED. They have refused to escalate my issue to a manager or provide me with a full record of the shipping label charges Ive incurred since I opened my store in July.I have attached the relevant billing receipts, along with my subscription details for both ShipStation and Stamps.com, for your reference.Given that my REMOVEDaccount is connected with ShipStation, I need clarity on why my payments through Stamps.com are not being recognized and where the funds are going. Additionally, if there is an overcharge, I request a refund.Please address this matter promptly and provide detailed records of my account activity.Thank you,REMOVED

  Business Response

  Date: 01/13/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand your concern about receiving a direct bill from the REMOVEDin connection with Missing Package Level Detail (PLD) fees, which will be charged on those packages, or something similar. 
  
  We have assigned your issue to the appropriate carrier team within Stamps.com for further review.   I am sorry that you had not received a managerial call yet and we are reviewing the interaction in question.  I apologize for the experience. 
  
  Reviewing your Stamps.com plan details, we show that you are on the Stamps.com Pro Plan on $19.99 a month.  Rest assured that we have refunded $79.96 as a courtesy and we would like to clarify that to receive a free Stamps.com account, we recommend visiting the following page:
  
  REMOVED
  
  Please use your existing Stamps.com login credentials when prompted in the ShipStation interface.
  
  Logging in directly into your ShipStation account will initiate the plan change. This will change your paid Stamps.com account to a free plan.
  
  If we can be of further assistance, please let us know.
  
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response provided by the business regarding complaint ID REMOVEDand find the proposed resolution satisfactory.
  However, I would still appreciate receiving a phone call soon to better understand the details of my account, specifically how ShipStation and Stamps.com work together. I would also like clarification on why REMOVEDdid not receive the full payment for the postage I paid through ShipStation when shipping my packages.
  Thank you for your attention to this matter, and I look forward to your follow-up.
  

  Best regards,
  REMOVED
  

• Initial Complaint

  Date:01/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,I am serving in REMOVEDand used Stamps.com to send my husband's passport home, as I accidentally carried it with me. I did not know there would be recurring monthly charges. I incurred a fee of $19.99 per month from October 2023 through May, 2024, billed on the 16th of the month, though I tried to contact stamps.com (did not know username). Since my credit card number changed, I continue t receive messages saying stamps.com is attempting to bill me. I am seeking:* reimbursement for $159.92 for eight months of $19.99 charges * to close the account and stop the recurring attempts to charge my account. My username (I now know) is Pamelajhack Hope you can assist at the earliest convenience. I am happy to give you the new credit card number if you can credit the account.Thank you,REMOVEDHack

  Business Response

  Date: 01/09/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  However, rest assured that we have refunded $159.92 on 1/9/25 and your postage balance of $6.65 on 1/8/25. 
  We show that an account was activated with us on 9/16/23. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 9/16/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 10/15/23.
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVEDHack

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a recurring fee that was never disclosed to me for months. This fee was outrageous and I was being charged even for months that I did not use their service. Several months I didn't use their service once and was charged a fee anyways. My last use of the account was in September, it is now January and I just noticed to recurring charge on my account.

  Business Response

  Date: 01/09/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have refunded $200.00 on 1/9/25 and your postage balance of $3.91 on 1/3/25. 
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We show that an account was activated with us on 1/2/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 1/2/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 1/31/24.
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 
  

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up six months ago, and after using it to print two shipping labels, for various reasons, I never used the service again. I received an email today saying that I owe 99$ in service fees for a service that I did not use, and I dont even recall being informed about that fee when I created my account. The card I had on file was deactivated because of fraud, so I only receive emails about my due balance. Id like to resolve the issue, but the amount due is absurd. I have since tried to cancel my account, to avoid further charges, and the website tells me my account is locked because of the billing issue. I refuse to pay service charges for a service that I did not use, and I no longer hold any respect for stamps for their underhanded business strategies.

  Business Response

  Date: 01/03/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   Closing / deleting an account does not cancel any outstanding, unpaid fees for previous cycles and we apologize for any misunderstanding. 
  
  However, rest assured that we have zeroed out the unpaid balance of $99.95.  You will not receive further notices regarding the bill.    
  
  We show that an account was activated with us on 6/29/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 6/29/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 7/28/24.  We show that you closed your account on 1/3/25.    We do not show previous requests to cancel.           
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deleted my account cause I couldn't afford it anymore and now they are constantly trying to charge me 60$ and I don't even have an account anymore can't login to an account they are trying to charge can't email them or nothing id like it to stop

  Business Response

  Date: 01/03/2025

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   Closing / deleting an account does not cancel any outstanding, unpaid fees for previous cycles and we apologize for any misunderstanding. 
  
  However, rest assured that we have zeroed out the unpaid balance of $59.97.  You will not receive further notices regarding the bill.    
  
  We show that an account was activated with us on 8/14/24. We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 8/14/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 9/12/24.  We show that you closed your account on 11/14/24.    We do not show previous requests to cancel.           
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 
  

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com offers a free trial that no matter how many times you call or hours you wait on hold you are unable to cancel, so they continue to charge my credit card every month

  Business Response

  Date: 12/27/2024

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the unpaid balance of $119.94.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.  We offer various means to cancel, including phone, email, and online options.  We offer Saturday hours and are open during the week from 6AM to 6PM. 
  
  We show that an account was activated with us 12/25/2023.
  
  We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 12/25/2023.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 1/23/2024.  We show that you closed your account on 12/27/24.             
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Id signed up for a FREE trial. Cancelled after one day of trying. I keep getting message after message these frauds keep trying to charge me. I need these scammers to stop before I have to take legal action. U arent scamming me. Even if u did id have my bank reimburse me. Now to file a complaint with the state attorney general

  Business Response

  Date: 12/26/2024

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the unpaid balance of $21.89.  
  
  We show that an account was activated with us 10/13/24.    
  
  We advertise a 4-Week Trial, and we fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 10/13/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 11/11/24.  We show that you closed your account on 11/17/24.           
  REMOVEDfee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  REMOVEDis a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other REMOVEDservices currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  REMOVED
  REMOVED
  REMOVED;
  
  The fee we charge gives you access to services of the REMOVEDand the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the REMOVED, and all paid postage goes directly to the REMOVED. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel and refund from stamps.com for years. I just got off the phone from another attempt where I was disconnected multiple times.This company is a scam that steals your money every month and will not allow you to cancel or get a refund bc theyll just hang up.

  Business Response

  Date: 12/23/2024

  Dear REMOVED,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  We show that two accounts had been created with us:
  
  Account REMOVEDwas opened on 4/19/25 and closed on 12/19/24. 
  Account REMOVEDwas opened on 8/27/19 and closed on 10/25/24. 
  
  Rest assured that both accounts have been closed. 
  
  We do show that you spoke with a representative on December 19, 2024.  We do not show that the call was disconnected.  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately,we do not show that we have received any prior form of contact from you requesting cancellation prior to December 19, 2024.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  Due to the varying needs and requirements of their businesses, many of our customers require multiple accounts.  If a customer initiates and completes the registration process for a new, separate account, we cannot assume that they do not need a separate account.  Each REMOVEDaccount will have its own distinct username and particular date of creation, and distinctive meter number and license.
  
  
  To create any REMOVEDaccount, you must complete the multi-step registration process at www.stamps.com. Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: www.stamps.com/conditions
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22708662
  
  I am rejecting this response because:

  I was told by the representative on the phone that I would be receiving a refund. While discussing how this would be provided, the call was either disconnected or he hung up on me.

  please resolve the refund

  as to the issue of multiple accounts - I have been messaging and trying to cancel the accounts for years, only to find that I either could not login and was shut out or other issues. I literally have not had access to this account for ages, despite trying to do a password reset and such. 
  this is a scam and I need refunded for years of monthly billing.

   

  
  Sincerely,
  
  REMOVED

  Business Response

  Date: 12/30/2024

  Hi REMOVED, thank you for sharing your concerns.  Rest assured that $70.34 was issued as a refund of Account REMOVEDto your credit card, representing
  the remaining purchased postage.  Customer satisfaction is very important to us and we have issued as a refund of $500.00 on 12/30/24 today.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that is not usage-based. We apologize for any misunderstanding.  You would not need to log in to your account to cancel the account.  You can cancel over the phone or via email with us.  We offer customer care from 6AM to 6PM M-F, including Saturday hours.  We apologize for the experience for any misunderstanding. 

  Sincerely,

  Stamps.com Customer Care
  
   
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with the explicit intent on using their custom postage stamp feature. It was advertised on REMOVEDon official Stamps.com pages. I also found mention of it directly through their site. Example links:REMOVED, this feature was discontinued some years ago. The above pages and several others have not been changed accordingly or else I would not have signed up for their "services". I only signed up in the first place because of said feature, and it's not even available anymore despite misleading advertising materials on their website.I submitted a support request today because I have not used their site at all, nor do I intend to continue to do so. I cancelled my account recommended by their AI support chat and then I subsequently submitted said refund request. Not only did I not want to continue and pay for next month, I also wanted my money back. As part of the signup process, they brow beat you into depositing money into my "account".If I am not going to ever use the money and I already cancelled my subscription, how can they keep my money that I deposited for my own future use? It was not a payment for any kind of goods or services.There website utilizes false advertising to get people to signup, and they clearly don't want you to get your money back. I did not pay them for something -- I deposited it their for future use in a fashion similar to a bank or so I thought. I didn't realize a supposedly reputable company would try to hold my money hostage and fail to update their website in the past 4 years. This is such a poor level of customer service that nobody in their right mind should utilize their services.

  Business Response

  Date: 12/20/2024

  Dear REMOVED, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We show that you canceled during the 4-Week Trial Period so rest assured that you will not be charged any service fees.  Thank you so much for your feedback and we sincerely apologize for any misunderstanding that occurred.   
  
  We show that you have been refunded the postage balance of $10.00 back to your credit card on 12/18/24. 
  
  Depositing postage funds into the account is not required.  Any remaining purchased postage is refunded once an account is closed.   We do not keep these postage funds and apologize for any misunderstanding regarding this issue.  We do not obtain postage funds for prints or failed prints.  Postage funds are purchased from the REMOVEDnot Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  
  We appreciate your feedback regarding this issue.  When you click on "Add Funds" and select the amount that you wish to purchase, we provide a Confirm Transaction screen that states: "Please confirm that you wish to add [$ dollar amount]to your account balance.
  
  Rest assured that we have escalated your concerns to our Product, REMOVEDTeams for further review regarding the pages you are referring to.  We take these issues very seriously and we apologize for the negative experience.  The PhotoStamps program was discontinued in June 2020.  As stated directly at our site of REMOVED"Sadly, the REMOVEDhas ended its customized postage program and we are no longer able to offer PhotoStamps." 
  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  REMOVED 

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED