Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  stamps.com. Had a closed account. Someone fraudulently got into my account charged $99 and $150 in stamps. Printed the stamps. This is postal fraud! Stamps.com said my account is closed. Well, then its fraud! They admitted it. These are fraudulent charges. My bank card said they investigated and Im still responsible. Stamps.com has the ability to see the ** address that printed the stamps. I want my money returned. This is fraud! Ive attached email from stamps.com stating that it is probably fraud. If you look k on BBB and other sources online, this is an ongoing problem with stamps.com.

  Business Response

  Date: 08/19/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We would be happy to address your concerns. Rest assured we have closed this account in order to prevent further billing on your account.
  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue. For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution.
  On our end, Stamps.com closes these accounts to prevent further billing. We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.
  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.
  We hope this information provides you with a resolution to your issue. We definitely recommend that you report this situation to your bank right away. On our end, we'll close your Stamps.com account and prevent any future billing attempts.
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:08/09/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our account was hacked and there were thousands of dollars charged to our account leading to a negative bank balance. Stamps.com said too bad and they are refusing to refund us. They would rather close the account an lose a customer

  Business Response

  Date: 08/16/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We would be happy to address your concerns.
  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue. For cases such as these, we recommend that you notify your bank as soon as possible. Financial institutions have standard policies and procedures set in place to help their customers with these issues. Refunds are handled by the bank or financial institution.
  We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.
  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.
  We hope this information provides you with a resolution to your issue. We definitely recommend that you report this situation to your bank right away. On our end, we'll close your Stamps.com account and prevent any future billing attempts.
  If we can help further, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  Although the business is passing the ***** I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is all they are willing to do.  They are not accepting responsibility and do not care about customer concerns on their end, but it appears we have no choice but to accept their response 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/9/24 over 200 dollars was taken from my bank account fraudaultly. and I was put on hold for over 30 mins. I want my money back I did not make these charges and they arent even from my address what kinda business do you guys run with no security to it.

  Business Response

  Date: 08/15/2024

  Dear Nicole, 
  Thank you for your inquiry. We appreciate and
  consider your feedback and take our customers’ concerns very seriously.  We
  would be happy to address your concerns. Rest assured we have closed this
  account in order to prevent further billing on your account.
  Since we do sincerely appreciate customer concerns about
  fraud and realize that this is a worrisome situation, we can provide you with
  some steps necessary to address this issue. For cases such as these, we
  recommend that you notify your bank as soon as possible. Financial institutions
  have standard policies and procedures set in place to help their customers with
  these issues. Refunds are handled by the bank or financial institution.
  On our end, Stamps.com closes these accounts to prevent
  further billing. We cooperate with your financial institution or any authorized
  investigative body to help our mutual customers and assist in any formal
  investigation.
  Your bank will work on your behalf and take this situation
  further after you have reported this case of possible fraud.
  We hope this information provides you with a resolution to
  your issue. We definitely recommend that you report this situation to your bank
  right away. On our end, we'll close your Stamps.com account and prevent any
  future billing attempts.
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  Stamps.com

  Customer Answer

  Date: 08/15/2024

   
  
  Complaint: 22117339
  
  
  
  I am rejecting this response because:

   

  my bank as already declined it and said it’s on you to refund me
  
  
  
  Sincerely,
  
  
  
  Nicole Heenan

  Business Response

  Date: 08/27/2024

  Hi Nicole, rest assured we issued a courtesy refund of $79.96 on 8/27/24 to your credit card.  This refund represents the service fees charged to your account.  For any additional charges or charges considered fraudulent, your bank or financial institution would need to refund them per standard industry policies and procedures.  We apologize for any misunderstanding or inconvenience.    
  
  Sincerely,
  
  The Customer Care Team  
  
  

  Customer Answer

  Date: 09/25/2024

   
  
  Complaint: 22117339
  
  
  
  I am rejecting this response because:

  79 buck is nothing compared to the 210 that was taken. No wonder you guys have so many complaints 
  
  
  
  Sincerely,
  
  
  
  Nicole Heenan

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding how difficult it is to get out of recurring monthly charges from the company Stamps.com. Some months back I paid for postage on the website and inadvertently agreed to monthly membership. My credit card info was logged when I paid the postage for the 1 time package I was mailing. Now for the last 6 months I've been getting billed $19.99 every month. Fine. I'm web savvy, they got me. The real issue is that they make it impossible to get back into your account. I try to log in but nothing works. I then click the link to reset password and I get a security question (I definitely don't remember doing this.) It then says that if the question was answered right you will get an email with link to reset password. No email ever comes. I did this a number of times in the beginning when I would see the charge, only to think that maybe I spelled something wrong or maybe the reset email would show up later, etc.Eventually I started disputing the charges with my bank every month. When I email the company I get a run around about resetting the password and am told that I need to call. I've since looked online and there are many others complaining about the exact same tactics. I've since resorted to canceling that credit card. This is outrageous and so frustrating. Please look into this.SEE - ***************************************************************************

  Business Response

  Date: 08/15/2024

  Dear *********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding fees on the account and issued a courtesy refund of $100.00 to your credit card.    
  
  We apologize for the misunderstanding regarding your username and password.  We do not show the username was your full email address. 
  
  We fully disclose our fee and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 7/7/23.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/7/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 8/4/23.   
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 08/16/2024

   
  Complaint: 22107560
  
  I am rejecting this response because: I am still receiving emails from stamps.com trying to charge my credit card. I would like a refund of the money that was charged without my consent. Three separate charges of $19.99 were charged to my card. Please refund my $60.00.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/27/2024

  Hi *********, rest assured we issued a courtesy refund of $100.00 on 8/15/24 to your credit card.  We have issued an additional courtesy refund of $59.97 on 8/27/24.  We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated. We thank you for your patience as this information is updated in our billing system.  If we can help further, please let us know.
  
  Sincerely,
  
  The ************* Team  
  
  

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a stamps.com account around 6/30/24 to test it out and print one stamp to create a return label for a customer for my **** store. I was trying to avoid going to the post office that day to do it and hopefully make a relationship with stamps.com for future use. I left my home to work with my other company that transports animals nationwide. I noticed some small transactions over July come out of my bank to stamps.com and thought nothing of it thinking was monthly or maintenance fees. Between August 1st or 2nd I sent an email to stamps.com support to cancel the account and refund charges I did not notice the account balance on the site was more than the $10 initial investment. Later in the day I saw another charge for $100 and emailed back stating I told you to cancel the account when they responded they were working on a refund earlier. On the afternoon of August 2nd I saw an email from stamps.com thanking me for a payment of $8,888 then a balance alert from my bank. I contacted stamps.com and reached the security team and they said that someone must keep trying my password a bunch of times till they got into my account. I asked if they had any account security measures in place and they said no. No 2 factor, no account lock out for multiple password attempts.

  Business Response

  Date: 08/07/2024

  Dear ****:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are deeply sorry about the takeover of your account by malicious actors and wish to make it right with you.
  Therefore, we have refunded you the total amount of $9119.99 that was fraudulently charged back to your payment method. We have also instituted 2-step authentication on accounts and are working on further implementing Multi-Factor Authentication at this time. This situation is as unacceptable to us as it is to you and we extend our sincerest apologies to you.
  Best **************************************************** Manager
  **********************

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com offered a $9.99 postage scale. Somehow, buying this scale committed me to a $19.99 fee fornothing as far as I can tell. I canceled after being charged just $39.98, but its still outrageous. I had no idea I was signing up for a subscription and would never have done this had I known. I am confident its buried in some fine print, but I see many other complaints about this issue.

  Business Response

  Date: 08/01/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $41.91 on 8/1/24. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 5/27/24.We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/25/24.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for ********************** accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best **************************************************** Manager
  **********************

  Customer Answer

  Date: 08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the early morning of 07/29/2024, my stamps.com account was hacked. The violator deposited $275 into my account (from my credit card), and printed over 40 shipping labels. I changed my password as soon as I became aware of the violation, and contacted stamps.com by phone. The representative said he needed to forward me to their security section and that there would be a 25 minute wait, he also gave me a number to call and a complaint ticket number. After being on hold for 25 minutes, the service representative got back on line and apologized. I told him I'd call the department in the afternoon. In the meantime, I called my bank and had the charge on my card voided.In the afternoon, I called the number given, and a person picked up almost immediately. I explained my issue and gave him my ticket number. After confirming I had the charge voided, he said that he was cancelling my account. When I questioned this and mentioned that I had changed the password, he said I had no choice, since my account was hacked. He did not provide any further information, nor indicate if the balance that was on my account before the hacking would be refunded. He then ended the call. I received no notification from stamps.com that my account had been cancelled.This morning, I was still able to log on to my account. I called the security department phone number again, and was automatically put on hold, with the voice saying there'd be a 23 minute wait. After being on hold for 45 minutes, I hung up.

  Business Response

  Date: 08/05/2024

  Dear ******:
  
  Thank you for your inquiry. Were sorry about the response times of our technical support staff and will strive to improve in the future so that every call can be given the sterling service our users expect and are entitled to have.
  In this case, I do see that the account has now been closed.Weve refunded to your credit card the amount of ***** residing in your postage balance. Please let us know if there is anything else we can do to help.
  Best **************************************************** Manager
  **********************
  

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with Stamps.com in May of 2024, and I cancelled this account within a week or two after opening this online account.Upon cancelling this account on May 21, 2024, I had an unused balance of $49.64 that was supposed to be refunded to me via a check sent by mail after 6-8 weeks processing time.I was told to kindly wait until July 21, 2024, and I would receive this check accordingly.I had not received the check within this wait time, so I called Stamps.com on July 22, 2024, and explained to them that I had not received the check via mail as promised.The individual, (**************), explained that the initial check never got processed successfully, and so he had to re-issue this check to which I would have to wait an additional 6-8 weeks for processing as before.I asked ************** if he could expedite this refund of my money so that I could receive the check in the mail sooner since I had already waited the initial 6-8 weeks. He stated that the "Commerce Team" could not approve of an expedited check, so the wait time would be 6-8 weeks as before.My problem is how do I know if I will get my money via check ever, and can I be assured that this check will come as promised by mail. I have seen other customers reviews of this company, and they stated that they have waited many months to receive refunds of their money, and only after threatening legal action do they truly refund or see any of their money. This Stamps.com company I believe is a shady group and needs to be investigated fully in my case, and for others they have ripped off in the past

  Business Response

  Date: 08/05/2024

  Dear *****,
  

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We are sorry that your check did not get delivered in the timeframe we had promised.  Rest assured that we have sent out an expedited check request for you to our processor.  Please allow 2-3 weeks for processing and delivery of your refund check.  If we can be of further assistance, please let us know.
  Best **************************************************** Manager
  **********************

  
  

  Customer Answer

  Date: 08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have a stamps.com account. when their system doesn't work, which is very ofte, I am charged **** shipping charges that are deducted from my account and we are then unable to print a label from the website that doesn't work. Because the amounts are immediately deducted and we don't get a label, we have to request a refund which is often not provided and takes 2-3 weeks if they decide to refund. This is criminal as this organization is stealing money from our small business. Spend hours on the phone with the incompetent organization,

  Business Response

  Date: 07/26/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   We show that a credit of $45.58 was issued to your balance on 7/25/24 by our representative.  We also show that 3 upcoming service fees were waived on your account. 
  
  Thank you for your feedback regarding misprints.  All misprint refund requests must be sent to,reviewed, and approved by the **** before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the ****.  Refund requests are subject to **** guidelines and are granted at their sole discretion.  We do not obtain postage funds for prints or failed prints.  Postage funds are purchased from the ****, not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within ***** weeks of receipt of claim. 
  
  
  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  
  
  Again, we apologize for any inconvenience this process causes. We are working closely with the **** to figure out ways to expedite this process as much as possible. Again, we appreciate your patience.
  
  
  We have step-by-step instructions at the links below:
  
  
  HOW TO REFUND STAMPS
  
  
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  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  
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  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:07/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/23/2024 - 4:28 AM I was charge for $115 worth of XRP ( ******** XRP) without my authorization. The company refused to issue an immediate refund and claims their policy will send me a check 7 days later. I was told my refund will be process Today, but it was clearly a lie. Sending this BBB complaint for documentation and will ****** further under Penal Code Section 484e.I believe this may be part of a scam too charge users and issue a refund later to pad their books. Will investigate further.

  Business Response

  Date: 07/25/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  As confirmed by our Security Team on 7/23/24, we have issued a credit card refund of $126.00.  Rest assured that you do not need to wait for a check and that the credit card refund will post in 3-5 business days. 
  
  Security is a top priority at Stamps.com.   Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.
  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  **********************