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Average of 149 Customer Reviews
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Review fromErin S
Date: 07/29/2024
1 starI was duped by the auto renewal practices of this company. I ALWAYS turn off auto-renew so was shocked to see a charge to my credit card. I'm not saying that I did turn it off, all I'm saying is that I typically make it a practice to turn them off, so not sure what happened there. Anyway, I cancelled immediately and searched for an email that would have alerted me to the upcoming payment. That email was super sneaky and not oblivious at all! Unless you read the whole email - which is unlikely because they send so many emails, you wouldn't know it's an alert. In my opinion and clearly the opinion shared by ethical businesses, the auto-renwal alert should be stated in the subject line! I contacted the company and asked for a refund, they said that they couldn't issue one but I could send an email to support asking for a policy exemption. I did this but again was told that they would not refund my money and referenced the same email I referenced above. In my opinion these are sneaky tactics and they should be ashamed of their business practices. For a platform that is supposed to help people become better versions of themselves, they should have better more ethical business practices. Shame on them. I know if they do respond this, they will just outlay a timeline, this is not about a timeline, this is about better and more honest business practices. I know I clicked the button for the terms so that's on me, but this kind of business practice has to stop.Beachbody, LLC
Date: 07/30/2024
Hello ****,
BODi sends a prebill email approximately 30-days prior to the next scheduled renewal to the email address on file.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.Upon reviewing your account, we have confirmed that the annual BODi prebill was sent to your email address on file on June 03, 2024. Our records show that the email was opened viewed on June 03, 2024, June 09, 2024, June 13, 2024, and June 30,2024, prior to the next scheduled renewal. Your annual BODi membership renewed on July 05, 2024, and cancelled on July 29, 2024. You will continue to have access until July 05, 2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
For additional information on our generous MBG policy,please visit:****************************************************************************.
Sincerely,
BODiReview fromRenee P
Date: 07/22/2024
1 starI was sick and did not realize it was the renewal so I did not cancel. They refuse to refund me. That is insane that a company would run like this. Worst customer service I have every experienced. How do you charge me twice??? I actually liked this company for a minute but now I never been more dissatisfied as a customer.Beachbody, LLC
Date: 07/23/2024
Hello *****,
Upon reviewing your account, we have confirmed that on July 22, 2024, your annual BODi membership renewed. Prior to completing your purchase of the annual BODi membership, you were required to agree to the terms and conditions. Within those terms you agreed to automatic renewals and shipments, which required you to cancel to prevent future charges and eliminate access. Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our records show that the annual BODi prebill was sent to your email address on file on June 20, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.
Your annual BODi membership was cancelled on July 22, 2024. You will continue to have access until July 22,2025.
Upon further review, we have confirmed that you purchased an annual BODi membership under a secondary account on July 08, 2024. The annual BODi membership was cancelled on July 22, 2024,and a refund was processed as the purchased was within our money back guarantee policy.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromBoro P
Date: 07/12/2024
1 starIf I could give zero stars I would. I called in to cancel the on line digital membership in 2023 and was told it's fine I am cancelled, so I thought no more charges. Now it's 2024 and they charged me again. I filled out a whole form that they only used to say they reviewed but no refund. Once I cancelled I am not interested in the company again. They said I filled out a form that cancelled only half. But here is the thing. I did not fill out a form ever, I called in and that person on the phone filled out the form on my behalf and they said they will cancel me completely and they did not do the job correctly and this is very extremely misleading, because their customer service does not service the customer and I could not legally record the call and now what do I do?!The fact that I have not used the service at all, in the last 12 months, I logged on 2 times and in the last 10 months I never logged in. I thought I was cancelled. That's why i didn't use it in 2023-2024 at all. You can see my history! Cancelled by phone in the first 2 months and now charged a new whole new 12 months from 2024-2025 !! Are you joking? Doesn't cancelling via phone in month 2 and then not using the service for 10 months after speak volumes. Please. Find another way to rip people off. Deceitful to say the least.Beachbody, LLC
Date: 07/23/2024
Hello *****,
Upon reviewing your account, we have confirmed that on July 07, 2023, you purchased a Total Solution Pack. Your package included an annual BODi membership, a Partner account (subject to a monthly fee), and a Shake and Hustle subscription. Prior to completing your purchase, you were required to agree to the terms and conditions.Within those terms you agreed to automatic renewals and shipments, which required you to cancel to prevent future charges and eliminate access.
On July 27, 2023, you submitted a request to cancel your Partner account. This request can only be submitted by the account holder. Customer Support does not have the ability to cancel a Partner account on your behalf. During the Partner cancellation process you are presented with the option to keep certain subscriptions active or to cancel.Upon reviewing your Partner cancellation request, it shows that you have selected to cancel the Shake and Hustle subscription and to keep the annual BODi membership active.
Our records show that the annual BODi prebill was sent to your email address on file on June 05, 2024. At the time you had the ability to manage your membership prior to the next scheduled renewal.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment
Your annual BODi membership renewed on July 07, 2024.Your annual BODi membership was cancelled on July 08, 2024. You will continue to have access until July 07,2025.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromLisette A
Date: 06/28/2024
1 starAutomatic Renewal They automatically renew you and WILL NOT cancel this renewal. They send out an email that dosen't even represent that it is a renewal notice and spam additional emails. Initial yearly plan was ***** and this year they auto renewed for ****** and refuse to reimburse because DIGITAL payment does not allow for 30 days money back. This is their reponse "We didn't receive any requests to cancel the BODi Annual Membership until 06/28/2024 via phone support or self-service. Hence, you had been charged $215.00 + tax on 06/21/2024..Beachbody, LLC
Date: 07/03/2024
Hello *******,
Our records show that the annual BODi prebill email was sent to your email address on file on May 20, 2024. The email was opened/viewed on the same date. At the time you had the ability to manage your memberships and subscriptions.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.For digital memberships, the 30-day money back guarantee only applies to the initial order date.
Membership renewals are not eligible for a money back guarantee.For additional information on our generous MBG policy, please visit: ****************************************************************************.
Sincerely,
BODi
Review fromMatthew B.
Date: 06/27/2024
1 starHarassing me after I asked them to stop emailing meBeachbody, LLC
Date: 07/03/2024
Hello *******,
We have unsubscribed your account.
We apologize for the inconvenience caused.
Sincerely,
BODi
Review fromAk R
Date: 06/25/2024
1 starWont delete my account because there isnt an actual chat, but a useless Ai.Beachbody, LLC
Date: 07/03/2024
Hello Ak,
We have sent you an email with information on how to delete your account.
Sincerely,
BODi
Review fromJessica D
Date: 06/25/2024
1 starBeach Body is an absolute fraudulent organization. Seven years ago I signed up and one year after completing my agreed upon contract I requested that products and services stop. It is 2024 and I am still fighting to stop these charges. I have reported to my cc, I have called, emailed Beach Body, I reached out to the trainer who signed me up ( no longer worked for them! ) Today, I checked my credit card as I do weekly, and BAM there is the charge for ****** that was not authorized by me again! Any attorney who want to help file a class action lawsuit?Beachbody, LLC
Date: 07/03/2024
Hello *******,
Upon reviewing your account, we were unable to locate any prior cancellation requests for your annual BODi membership.
We have cancelled your membership, and no further charges will be processed moving forward.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.
Sincerely,
BODiReview fromLLogan
Date: 06/18/2024
1 starI am writing to express my extreme dissatisfaction with Beachbody and the recent experience I had regarding my membership and charges. I was charged $179 for an auto-renewal of my Beachbody membership, which I was unaware of and unable to cancel despite my efforts. This experience has left me deeply disappointed with both the company and its customer service.Several months ago, I cancelled my subscription for the shake replenishment, which I mistakenly thought was tied to any auto-renewal for my membership. It turns out these are separate memberships, a fact that was not clearly communicated on the website and only added to the confusion. I have not used this Beachbody membership AT ALL since I cancelled the shake replenishment more than 7 months ago thinking that they were the same thing. Upon noticing the charge of $179 on my credit card, I immediately went into my Beachbody account to cancel the membership (that was still active unbeknownst to me). I requested the cancellation the SAME DAY the charge was made. I then contacted customer service to discuss the misunderstanding and request the charge reversal. To my surprise, I was met with refusal and was informed that no refund would be issued b/c I did not cancel BEFORE the charge was processed. This situation is frustrating, as most companies issue refunds for early-caught auto-renewals. It's surprising and disappointing when a company doesn't follow this common practice.As a family committed to responsible spending, it is deeply unfair to be charged for a full year's membership when the error is caught within the first few days (in our case HOURS!). This practice is especially insensitive to your current and future customers. I urge ********************** to reconsider this policy, as it reflects poorly on their business practices.Beachbody, LLC
Date: 06/24/2024
Hello ****,
Our records show that we did not receive a cancellation request for your annual BODi membership.
On November 27, 2023, you cancelled your monthly Shakeology subscription online via self-service.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
We have confirmed that a prebill email notification was sent to your email address on file on May 10, 2024.
Your annual BODi membership renewed on June 11, 2024, and was cancelled on the same date.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromCara M
Date: 06/17/2024
1 starBeachbody renewed my membership after I cancelled it - for the second year. They charged a credit card that was removed from the account, but they somehow still kept it stored. It was a card that expired in 2021, and they charged it in June of 2024. When I called customer service, they said I had to cancel within 30 days of the order - the original order of membership with renewal from 8 years ago!!! Horrible customer service. When I asked how to remove my card from the account, the only was was to fill out an online form. THEY WON'T LET ME DELETE MY OWN CARD!! This company is a total scam and only cares about making money. I wish I could leave zero starts.Beachbody, LLC
Date: 06/24/2024
Hello ****,
We are truly sorry for your recent experience and always want to ensure our customers are happy. We value our customers and exceptional service is always our priority.
Please note, a customer's credit card information (account number and/or expiration date) may be updated in BODi's records if their bank participates in a credit card verification program. Banks that participate in these programs work with companies with whom their clients do business, such as BODi, to inform those companies when there is a change to the client's credit card information. For example, if a credit card's number has changed, or the card is about to expire, the bank may notify BODi of the updated number or expiration date. If a customer's credit card is set to expire, **** may also update the expiration date on the credit card so they can continue to offer the same level of service.
It appears you have submitted a request to delete your account details. No additional charges will be processed.
Sincerely,
BODiReview fromLina L
Date: 06/10/2024
1 starAfter cancelling my auto renewal membership within 24 hours of the cut off, my credit card was charged and when I asked for an exception given that I hadnt used the app in 8 months since my surgery, they refused to refund my $250. I cant believe that a company as big as BODI (formally known as Beach Body) has absolutely no compassion for their customers or the fact that life sometimes happens. Would not recommend them to anyone. Terrible customer service.Beachbody, LLC
Date: 06/14/2024
Hello ****,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on June 10, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.Sincerely,
BODi
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