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Average of 146 Customer Reviews
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Review fromScott S
Date: 07/03/2025
1 starThey don't refund autorenewal, even if it is the same day you are charged. They offer the option to end your service immediately, but still don't refund you the money. Make sure you don't sign up for autorenewal. They charged me $179. No refunds--company policy.Beachbody, LLC
Date: 07/10/2025
Hello *****,
Upon reviewing your account details, we have confirmed that on June 29, 2025, your annual **** subscription renewed. When you first enrolled,you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 28, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show that the email was opened/viewed on June 30, 2025, after your subscription renewed.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.
Your annual BODi subscription was cancelled on June *******. You will continue to have access until June 29, 2026. Your account will not renew.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,
BODi SupportReview fromPaola C
Date: 06/21/2025
1 starIf I could give 0 stars, I would. I was charged $179 for a BODi renewal I never authorized.I was not given the option to confirm or cancel the charge, and I only realized it after it processed. I canceled immediately and contacted support the same day. Despite doing everything right, they refused to refund me.I ****** used the platform in months, and their current service isnt what it used to be. Customer support was dismissive, and they base everything on automated systems rather than real **************** extremely careful before signing up. The auto-renewal policy is aggressive, and they will not give you your money back even if you cancel right away.Review fromJill S
Date: 06/17/2025
1 starWarning: do not subscribe to this service. I have been a long time user of **********************'s bodi on demand, but reached a point last year where I just wasn't using it anymore. I was auto-charged at the renewal period and immediately contacted them for a refund because I had not intended to renew. They told me I couldn't get a refund. Once I was charged there were no refunds. So, I cancelled my subscription so I wouldn't be charged again in 2025 and decided to make the most of it for the rest of 2024. 2025 renewal period comes around, and I was charged AGAIN despite cancelling! Again, I immediately contacted them and I was told I hadn't cancelled and that I needed to provide proof I had cancelled last year. I didn't have proof, I hadn't taken a screenshot of my account or saved the chat convo and my emails are auto-deleted after 90 days. I've never had a company try and sneak one over on my like this, so I'm not in the habit of saving this kind of communication! Now I'm stuck with another $190 charge for a useless product I no longer use for the second year in a row. And I've learned my ******* I'll be saving everything.Too bad because if it wasn't for this I probably would have signed up again in the future! Horrible business practice, so sneaky. Do not sign up, they will take your money forever whether you want them to or not! And if you cancel, TAKE SCREENSHOTS! SAVE EVERY EMAIL YOU RECIEVE! If you don't you'll regret it just like me.Review fromKelly T
Date: 06/09/2025
1 star********** not an A+ company... they no longer have phone supported customer service. Beware of this company!!! DON'T use automatic renewal because you WON'T get a refund!! It's garbage! I'm so disgusted! It used to be a reputable company - I've been a loyal costumer since 2020 but I'm not using them again! Don't waste your money.Review fromStephanie T
Date: 05/27/2025
1 starI wish I could give zero stars. I tried canceling same day as my renewal. They withdrew the funds anyways. I could never talk to a person just robots with scripted answers. They claimed I received a renewal email on April 24 and I never did. After reading the bad reviews this seems to be a common practice. Stay away from this company. It sgould not have an A+ rating.Beachbody, LLC
Date: 06/02/2025
Hello *********,
Upon reviewing your account, we have confirmed that your annual BODi membership renewed on May 27,2025.
The annual **** prebill email was sent to your email address on file on April 25, 2025.
Your annual BODi membership was cancelled on May 27, 2025, and you will continue to have access until May 27, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,
BODi SupportReview fromKaitlyn K
Date: 05/19/2025
1 starI canceled my membership the day I was charged. I reached out and requested a ********* family is unfortunately in a financial crisis. My husband lost his job. We are in collections on some medical bills for our baby. And the didnt care at all or even listen. The 200 is more than my family has right now. So sad there was no compromise not even a partial refund or opportunity for me to share proof of my hardships. ******** customer service. I wish less than 1 star was an option.Beachbody, LLC
Date: 06/02/2025
Dear Kaitlyn,
We are truly sorry to hear about the financial difficulties you are experiencing. Please know that we understand how challenging this time may be.
Upon reviewing your account, we have confirmed that you submitted a request for a refund exception. A response to your request was provided on May 15, 2025.
If you have any further questions or need clarification regarding the decision, please dont hesitate to reach out.
Sincerely,
BODi SupportReview fromF. W.
Date: 05/12/2025
1 starOh, and because Beachbody has to try to backtrack their corrupt business, they will respond in the most negative way ever they will also come back with false dates claiming but we never canceled or claiming that we canceled on a specific date, but it’s incorrect. They also deleted all the voicemails or voice calls of a man telling me to shoot myself in the head with a 50 caliber bullet Imagine that they don’t have that recording. But I promise you they will respond because they are a corrupt, greedy, selfish company, who will try to say face, but I’m out here telling the world that they are evil corrupt and will steal every dime. You have no matter how many times you canceled. I have been actively trying to cancel a coaching thing since 2020 it’s still not canceled and they still continue to steal my money. How is this company able to commit so much fraud how is this a company able to see the threats they say how is this company able to get away with telling me to kill myself how was this company way to get away with anything at all? How is this company able to steal all of our money reading these reviews this company should be shot shut down a long time agoBeachbody, LLC
Date: 05/27/2025
Hi *******,
Were sorry to hear your interpretation of what happened and are still maintaining those feelings.
If you would like to review the contacts with our support staff as secondary confirmation of the facts, please let us know.
As mentioned in our previous response, none of this happened within your BODi experiences. We wish you the best.
Thank you,
BODi Support Team
F. W.
Date: 06/01/2025
Again, how can you say it didnt happen if youre not me. It seems like a big cover-up that you are doing. Just admit that you guys are a horrible company and you do disservice to customers. This review is for awareness of how horrible your company is. You stole money from me you never kept your promises. I never opened your app. I never used your products but yet for the last I cant even count how many years you continued to steal my money even AFTER canceling 8 TIMES! This was in fact with you company ****!Review fromH. D.
Date: 05/04/2025
1 starMy renewal date was the date I canceled the service they still charged me for another year.Beachbody, LLC
Date: 05/20/2025
Hello *****,
Upon reviewing your account, we have confirmed that on May 02, 2025, your annual **** membership renewed. Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 31, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show that the prebill email was opened/viewed twice on April 01, 2025, and April 23, 2025, prior to your next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.Please note, to prevent billing, subscriptions must be canceled prior to renewal.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,
BODi SupportH. D.
Date: 05/27/2025
I disagree I canceled on the renewal date.Review fromTristin K
Date: 04/30/2025
1 starThe worst company in the world i bought a bike last June have needed it replaced going on 3 times. I did the last warranty in December 2024 for a tech to come out and diagnose I have now written 15 emails to the company and nobody is responding its now April 2025 they don't have live people to call all is thro email and nobody answers and they pass the **** I have had 1 year of h*** 1400 down the toilet to be able to use the bike 5 times TOPS! WILL NOT GIVE ME MORE MEMBERSHIP and nobody's returning my messages about my new bike they owe me just sitting there with a bunch of jackets hanging in it worst investment EVER!!!!! Don't waste your time with this company they don't care about you once you spent your hard earned money!!Beachbody, LLC
Date: 05/20/2025
Hello *******,
We are truly sorry for your experience.
If you are still in need of assistance, please contact us ***************.
Sincerely,
BODi Support
Review fromTana H
Date: 03/31/2025
1 starTERRIBLE CUSTOMER SERVICE - They do not help you at all and take advantage of their customers. They give no ***** at all for forgotten subscription renewals. I was charged $180 for another year of a subscription I don't use and they refuse to refund my money. They don't care if you can't afford it, either.I will never use BODi products again nor will I recommend them to others.Beachbody, LLC
Date: 04/11/2025
Hello ****,
Upon reviewing your account, your annual **** membership renewed on March 29, 2025.
Our records show that the annual **** prebill email was sent to your email address on file on February 25, 2025.
The prebill email provided the next renewal date and a link to manage your subscription.
Your annual BODi membership was cancelled on March 29, 2025. You will continue to have access until March 29, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODi
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