Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weve been unable to cancel an annual subscription due to subversive customer support practices. Weve been unable to access websites without formally contacting the company upon noticing an inadvertent annual subscription charge. Weve couldnt access direct support personnel through a live phone chat, only thru chat feeds. This has happened for a couple of years now on an annual basis

  Business Response

  Date: 09/10/2026

  Hello REMOVED,

  Our Corporate Support team conducted a thorough review of your account, and our findings are outlined below:

  Account Review:

  On September 07, 2021, you purchased an annual BODi subscription. At the time of purchase, you agreed to the applicable Terms & Conditions, which stated that the subscription would automatically renew each year unless cancelled prior to the renewal date. 

  During our comprehensive review, we investigated your interactions with both our website and SMS text services, which are the available methods for canceling a subscription. Our records indicate that we did not receive any prior cancellation requests for the annual BODi subscription. As a result, the subscription remained active and continued to renew in accordance with its terms.

  Our records indicate that a renewal notice was sent to the email address associated with your account on August 02, 2026, with the subject line " Your BODi Subscription Renewal is coming up!". This notification included important details regarding your upcoming renewal, including the renewal date, subscription price, and instructions for managing your membership. Our systems show the email was opened/viewed on August 10, 2026, prior to renewal.

  As no cancellation request was received prior to the renewal date, the BODi subscription automatically renewed on September 07, 2026, in accordance with the subscription terms and conditions.

  Current Account Status:

  Your subscription has since been canceled effective September 08, 2026. You will continue to have full access through September 07, 2027, after which your access will expire. Please be assured that your subscription has been cancelled and no further renewals or charges will occur.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The subscription renewed in accordance with the Terms accepted at sign-up, and no cancellation request was received prior to the renewal date.
  Our 31-day money-back guarantee for digital memberships applies to initial purchases only and does not extend to renewal charges.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 09/10/2026

   
  Complaint: 25258111
  
  I am rejecting this response because of our inability to even access and cancel services FOR YEARS.  Further, we are filing a complaint with the REMOVEDand CA authorities.  I was a long time user of REMOVEDwhen you were getting started and Im appalled at whats been promoted today.

   

  Disgusted 
  
  REMOVED

  Business Response

  Date: 09/14/2026

  Hello REMOVED,

  We have followed up with you via your email address with additional details regarding your request.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:08/31/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid hundreds of dollars in digital access programs over the past 10+ years and additionally paid for their yearly online subscription. They have now eliminated all access to programs Ive already paid for, I have screenshots for the programs I paid for and want my access to, including their change in 1/2024 to BODI & additional programs at that time. They are scamming customers claiming they have to keep spending more and more money just to get them to re-add already paid for programs to their online library. I have screenshots to attach but your form isnt allowing to please reach out so I can send. The resolution I want is to have these added to my online library for use immediately without paying them another dime

  Business Response

  Date: 09/01/2026

  Hello REMOVED,

  After reviewing your account, we can confirm that you purchased multiple programs through VIP Early Access.

  We understand how frustrating it can be to lose access to content you previously purchased, so wed like to clarify how VIP Early Access worked. VIP Early Access was a limited-time offering that provided customers with early access to select new programs before they were released in the BOD/BODi Member Library. It included exclusive content such as bonus workouts, additional program materials, and support from BODi Super Trainers.

  VIP Early Access programs were sold separately and required an active BOD/BODi membership at the time of purchase and on an ongoing basis to maintain access to the content.

  Because your BODi subscription is currently inactive, youre unable to access the VIP Early Access programs. To regain access to these programs and enjoy additional BODi content, you can reactivate your subscription by visiting REMOVED.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/24/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled this subscription three years ago and never thought twice about it. Turns out they have been charging me $179/year still ever since. I cannot get anyone on the phone and the chat bot keeps telling me they dont have a phone number or email. The money needs to be refunded immediatelythey are essentially stealing from me. The email they have on file is very old and I no longer have it which means I dont have access to my cancellation request.

  Business Response

  Date: 08/26/2026

  Hello REMOVED,

  We have followed up with you via email with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:08/24/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today I was charged $179 for an annual subscription, I went and canceled it right away, but apparently their policy is they can't refund you once you get charged. They said they sent me an email, warning me about my subscription getting renewed. The problem is they send a ton of emails featuring new workouts and products, that the one important one slipped by. My problem with their practice is that not everybody checks their emails all the time or they have a junk email that they send stuff to. I haven't used their website in months and pretty much forgot they even existed. I think it's pretty wrong that a business can have a policy where they don't refund you, when you're literally not using it and I basically canceled it the second I got charged. I've never had a business do that in my entire life and I don't think it's a practice that should be allowed.

  Business Response

  Date: 08/25/2026

  Hello REMOVED,

  Our Corporate Support team conducted a thorough review of your account, and our findings are outlined below:

  Account Review:

  On August 24, 2024, you purchased an annual BODi subscription at a significantly discounted price. At the time of purchase, you agreed to the applicable Terms & Conditions, which stated that the subscription would automatically renew each year unless cancelled prior to the renewal date. Customers are required to review and agree to these terms, including the following disclosure:

  By checking the box, you acknowledge you have read, understand, and agree to the terms below:

  BODi Membership: After 12 months, youll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel.

  During our comprehensive review, we investigated your interactions with both our website and SMS text services, which are the available methods for canceling a subscription. Our records indicate that we did not receive any prior cancellation requests for the annual BODi subscription. As a result, the subscription remained active and continued to renew in accordance with its terms.

  Our records indicate that a renewal notice was sent to the email address associated with your account on July 23, 2026, with the subject line " Your BODi Subscription Renewal is coming up!". This notification included important details regarding your upcoming renewal, including the renewal date, subscription price, and instructions for managing your membership.

  As no cancellation request was received prior to the renewal date, the BODi subscription automatically renewed on August 24, 2026, in accordance with the subscription terms and conditions.

  Current Account Status:

  Your subscription has since been canceled effective August 24, 2026. You will continue to have full access through August 24, 2027, after which your access will expire. Please be assured that your subscription has been cancelled and no further renewals or charges will occur.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The subscription renewed in accordance with the Terms accepted at sign-up, and no cancellation request was received prior to the renewal date.
  Our 31-day money-back guarantee for digital memberships applies to initial purchases only and does not extend to renewal charges.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 08/25/2026

  This company automatically signs you up for renewal. This is something I did over 2 years ago and I barely even remember signing up for it, its a product I haven't used in months. 

   This sREMOVEDcompany is relying on people signing up and forgetting about it, which I did. Then they send you a ton of junk emails about new products and sales items, to the point that you miss the one important email in the bunch. Also, most people I know don't regularly check their emails, another thing they are banking on.

   Their policy that you can't cancel and get a refund the day you get charged should be illegal and is corrupt. What if I had signed that they get my first born? 

  The BBB should make this policy illegal, because Bodi has ripped off so many people by being allowed to do this. I hope whoever created this policy gets the bad karma they deserve.

  CCtCtComplaint: 25195986

  
  I am rejecting this response because:
  
  Not Sincerely,
  
  REMOVED

  Business Response

  Date: 08/27/2026

  Hello REMOVED,

  When you purchased the annual BODi subscription, the Terms and Conditions clearly stated that the membership would automatically renew and incur recurring charges unless you canceled the subscription.

  The pre-bill notification email is sent approximately 30 days before your next scheduled renewal date, providing ample time to review, modify, or cancel your subscription before the renewal is processed.

  Your annual BODi subscription was canceled on August 24, 2026 and no further charges will be processed. 

  As outlined in our Subscription Cancellation and Refund Policy, renewals are not eligible for a refund, and for this reason were unable to reimburse the recent charge. Please note that the 31-day money-back guarantee applies only to the initial purchase and not to renewal payments.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:08/04/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/26-Account auto renewed. When I asked them to provide a copy of the contract I signed they refused to provide me with it. I tried to cancel it immediately after I first signed up. I had surgery leaving me unable to really use the app. When i originally signed up it said you had a 30 day money back guarantee. Now they say it is not for the BODI subscription.

  Business Response

  Date: 08/05/2026

  Hello REMOVED,

  Our Corporate Support team conducted a thorough review of your account, and our findings are outlined below:

  Account Review:

  On July 29, 2025, you purchased an annual BODi subscription at a significantly discounted price. At the time of purchase, you agreed to the applicable Terms & Conditions, which stated that the subscription would automatically renew each year unless cancelled prior to the renewal date. Customers are required to review and agree to these terms, including the following disclosure:

  By checking the box, you acknowledge you have read, understand, and agree to the terms below:

  BODi Membership: After 12 months, youll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel.

  During our comprehensive review, we investigated your interactions with both our website and SMS text services, which are the available methods for canceling a subscription. Our records indicate that we did not receive any prior cancellation requests for the annual BODi subscription. As a result, the subscription remained active and continued to renew in accordance with its terms.

  Our records indicate that a renewal notice was sent to the email address associated with your account on June 27, 2026, with the subject line " Your BODi Subscription Renewal is coming up!". This notification included important details regarding your upcoming renewal, including the renewal date, subscription price, and instructions for managing your membership.

  As no cancellation request was received prior to the renewal date, the BODi subscription automatically renewed on July 29, 2026, in accordance with the subscription terms and conditions.

  Current Account Status:

  Your subscription has since been canceled effective August 04, 2026. You will continue to have full access through July 29, 2027, after which your access will expire. Please be assured that your subscription has been cancelled and no further renewals or charges will occur.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The subscription renewed in accordance with the Terms accepted at sign-up, and no cancellation request was received prior to the renewal date.
  Our 31-day money-back guarantee for digital memberships applies to initial purchases only and does not extend to renewal charges.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:08/03/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know I was auto renew as REMOVEDautomatically files all the emails under spam. I have been spending $179 for years without knowing. I want a refund for this year and they refuse to allow it. I canceled for future years as soon as I realized this was auto renewing. I tried to submit to their review board, but it makes me agree to not take further action and I refuse. This is a scam. They know they send so many emails they are going to go into spam folders.

  Business Response

  Date: 08/03/2026

  Hello REMOVED,

  Our Corporate Support team conducted a thorough review of your account, and our findings are outlined below:

  Account Review:

  On August 01, 2022, you purchased a Total Solution Pack, which included an annual BOD subscription plus a monthly BODi subscription. At the time of purchase, you agreed to the applicable Terms & Conditions, which stated that the subscription would automatically renew unless cancelled prior to the renewal date. As with most digital subscription services, renewals occur automatically regardless of the level of product usage during the subscription term.

  On September 1, 2022, we've confirmed that your monthly BODi subscription was successfully canceled through the self-service cancellation option. However, the annual REMOVEDsubscription remained active, as we did not receive a cancellation request for that subscription.

  During our comprehensive review, we investigated your interactions with both our website and SMS text services, which are the available methods for canceling a subscription. Our records indicate that we did not receive any prior cancellation requests for the annual BODi subscription. As a result, the subscription remained active and continued to renew in accordance with its terms.

  Our records indicate that a renewal notice was sent to the email address associated with your account on July 01, 2026, with the subject line Your BODi Subscription Renewal is coming up!. This notification included important details regarding your upcoming renewal, including the renewal date, subscription price, and instructions for managing your membership. 

  As no cancellation request was received prior to the renewal date, the BODi subscription automatically renewed on August 01, 2026 in accordance with the subscription terms and conditions.

  Current Account Status:

  Your subscription has since been canceled effective August 01, 2026. You will continue to have full access through August 01, 2027, after which your access will expire. Please be assured that your subscription has been cancelled and no further renewals or charges will occur.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The subscription renewed in accordance with the Terms accepted at sign-up, and no cancellation request was received prior to the renewal date.
  Our 31-day money-back guarantee for digital memberships applies to initial purchases only and does not extend to renewal charges.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/26/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Unauthorized Subscription Renewal and $197.80 Charge REMOVED(Beachbody LLC) renewed an old subscription for its digital service and charged me $179.80 without providing clear notice of the upcoming renewal. I have not used or accessed this digital service in more than two years and was not expecting the subscription to renew.The charge occurred on Sunday, July 26, 2026, when the company's offices and customer service options were not available for me to immediately dispute the charge or request a refund. I believe consumers should be provided with clear advance notice of recurring subscription renewals, particularly when the service has not been used for an extended period of time.I am requesting that REMOVEDinvestigate this charge and issue a full refund of the $197.80. I would also like REMOVEDto show the last date of use of the subscription by my account. I believe there should be a clear and reasonable process for consumers to dispute and obtain refunds for recurring subscription charges, especially when the service has not been used for an extended period and the consumer was not expecting the renewal.I am requesting a prompt resolution and full refund of the $197.80 REMOVEDfor account was REMOVEDcharged $197.80 on Sunday, July 26, 2026

  Business Response

  Date: 07/27/2026

  Hello REMOVED,

  Our Corporate Support team conducted a thorough review of your account, and our findings are outlined below:

  Account Review:

  On July 26, 2019, you purchased a Morning Meltdown Challenge Pack, which included an annual BOD subscription. At the time of purchase, you agreed to the applicable Terms & Conditions, which stated that the subscription would automatically renew each year unless cancelled prior to the renewal date. As with most digital subscription services, renewals occur automatically regardless of the level of product usage during the subscription term.

  During our comprehensive review, we investigated your interactions with both our website and SMS text services, which are the available methods for canceling a subscription. Our records indicate that we did not receive any prior cancellation requests for the annual BODi subscription. As a result, the subscription remained active and continued to renew in accordance with its terms.

  Our records indicate that a renewal notice was sent to the email address associated with your account on June 24, 2026, with the subject line " Your BODi Subscription Renewal is coming up!. This notification included important details regarding your upcoming renewal, including the renewal date, subscription price, and instructions for managing your membership. Our records show the email was opened/viewed on the same date.

  As no cancellation request was received prior to the renewal date, the BODi subscription automatically renewed on July 26, 2026 in accordance with the subscription terms and conditions.

  Current Account Status:

  Your subscription has since been canceled effective July 26, 2026. You will continue to have full access through July 26, 2027, after which your access will expire. Please be assured that your subscription has been cancelled and no further renewals or charges will occur.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The subscription renewed in accordance with the Terms accepted at sign-up, and no cancellation request was received prior to the renewal date.
  Our 31-day money-back guarantee for digital memberships applies to initial purchases only and does not extend to renewal charges.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/24/2026

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gotten 3 months of service from a class action lawsuit. I had asked them to add it to my current membership REMOVED& they have not responded. They had created a new account for me with the 3 months.

  Business Response

  Date: 07/31/2026

  Hello REMOVED,

  We have received your response and it is currently under review.
  
  Sincerely,
  
  BODi Support

  Customer Answer

  Date: 08/03/2026

   
  Better Business Bureau:
  Please delete & withdraw this complaint & remove any reference to this issue. 
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:07/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trouble accessing my account and all my information to use for my workouts.I had no notification of this change and how it would effect me.7/23/2026 Thursday afternoon I live in REMOVEDwhich still does not have fiber optic and very limited amount of choices for networks. I do not have a smart TV.This caused unnessary stress and by the time I got problem partially resolved I was to tired to do my workout.

  Business Response

  Date: 07/24/2026

  Hello REMOVED,

  We recently transitioned our Beachbody On Demand web experience to create a more streamlined and unified platform by bringing shopping, content discovery, and streaming together on REMOVED.

  We understand this change has been an adjustment, especially for members like you who regularly used the web platform to access workouts and track progress in one place. Prior to this update, workout tracking and streaming were available together on the website. With this transition, manual tracking (including workouts, meals, weight, and other activity) is no longer supported on the web platform and is now available exclusively through the BODi mobile app, where the majority of members track their progress today.

  The benefit of this update is that you no longer need to switch between separate websites to manage your membership, browse content, shop, and stream your workouts; they're now all available through a single web experience. Your workout history and progress tracking will continue to be available through the BODi mobile app.

  We understand this is a change from the experience you were accustomed to, and we appreciate you sharing how it has impacted you. Your feedback regarding advance communication and the desktop tracking experience has been shared with the appropriate teams for consideration as we continue to improve the member experience.

  Thank you for your loyalty and continued support. We are grateful to have you as part of our community.

  Sincerely,
  BODi Support
  

• Initial Complaint

  Date:07/23/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an on-demand fitness account through REMOVEDthat was linked to an old email account. As the account is no longer active, I am unable to access. I've been trying to resolve for months, calling their listed number, chat, text and all options require I log into the account to cancel. There is no longer a phone number for consumers and all current options require me to log in for resolution. I would like to cancel, ensure no further recurring charges, and receive refund for 4 months (Apr-July).

  Business Response

  Date: 07/24/2026

  Hello REMOVED,

  We're sorry to hear that you had trouble reaching our Customer Support team. We understand how frustrating that can be and appreciate your patience while seeking assistance. Currently, our contact options are SMS text and chat. Please note that the chat support option does not require a login to receive assistance.

  We were able to locate the account with an active monthly BODi subscription. Your monthly BODi subscription has been cancelled as of July 24, 2026, and you will have access until August 09, 2026. No further renewals or charges will be processed.

  Upon reviewing your account, weve confirmed that your initial sign up was placed on November 01, 2025. As outlined in our Subscription Cancellation and Refund Policy, renewals are not eligible for a refund, and for this reason were unable to reimburse the recent charges. Please note that the 31-day money-back guarantee applies only to the initial purchase and not to renewal payments.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support