Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023, Beachbody reestablished a membership with an account/email I have not used in years. At this time, I was active under my current account/email and being charged on a quarterly basis for access to BODi. For two years, I was unknowingly being charged twice per quarter under two separate accounts. When I became aware of this in May 2025, noticing that charges from **** seemed to be hitting my account more than once every quarter, I promptly reached out to customer support to cancel and request a refund for a second membership I know I did not re-establish ever in the last decade. Upon further investigation, a simple ****** search indicated that when Beachbody rebranded to **** in March of 2023, many users reported significant issues when trying to cancel, transfer, or manage their memberships. Upon discovering this, I responded to customer services' dismissal of my request for a refund with this evidence and have since gotten no response, despite numerous follow-ups. This company has a proven history of pyramid scheme-type practices, a 2017 lawsuit concerning auto renewals, and consistent complaints across BBB and Trustpilot regarding declined refund requests and refusal to right errors they made that adversely affected their customer-base. After their transition in 2023, an email I haven't had access to since easily, around 2015 was re-subscribed to BODi and charging my card $89 a quarter for two years. I have no record of a transaction ever taking place other than an email from September 2023 stating that my "free trial" would be ending, which I did not view until 2025 when I was forced to re-access this email address for record collection. My request is accountability in terms of this being an error on ****** end as well as a refund for the two years I was being charged in error.

  Business Response

  Date: 08/22/2025

  Hello ***,

  We have followed up with you via your email address on file with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company provided neither a notice of auto renewal in advance nor after date charge posted to account.

  Business Response

  Date: 08/12/2025

  Hi *******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On May 31, 2024, you purchased an annual **** subscription at a discounted price. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on April 29, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. Our records show that the email was opened/viewed on April 29, 2025.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on May 31, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of August 12, 2025, and youll continue to have full access through May 31, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23734473
  
  I am rejecting this response because I am adamant on not receiving an email. Provide the email you say was opened also provide the email that confirmed payment.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/18/2025

  Hello *******,

  As previously explained, our records show that the annual **** prebill email was sent to the email address on file on April 29, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain. Like most digital subscriptions, renewal happens regardless of usage.

  Your annual BODi membership was renewed on May 31, 2025, and was cancelled on August 12, 2025. You will continue to have access until May 31, 2026. Your annual **** subscription will not renew.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $179 without even an email heads up and when I went to find a way to contact BODi they didnt have a phone number, only text and of course it wasnt available. I searched online and found an email but havent heard anything back. I signed up with **** a year ago for a big discount of $40. Never would have for $179. I cant afford it! I am disputing the charge but even the email says most disputes are denied. They are snakes! No way to contact them and they steal from you. Terrible!!

  Business Response

  Date: 08/12/2025

  Hi *****,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August *******, you purchased an annual subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on July 08, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 09, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of August 11, 2025. You will continue to have access until August 09, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23729631
  
  I am rejecting this response because:
  I saw an email sent a month prior to the charge but had to search for it in junk mail. I finally saw the email 4 days AFTER I was charged $179. As they said, I signed up for a very big discount of $40. I could not and cannot afford $179! They offered a deal but so would need to pay ANOTHER $110 ON TOP OF the already taken $179! And only then would they give me some sort of refund. Outrageous! I cant afford it so they ask to have me pay MORE to then get reimbursed some. This company is terrible! You cant actually speak to anyone, no phone number available. Very convenient to steal peoples money that way and not have to deal with all the complaints. I will never do Beachbody again! So very unhappy!
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/18/2025

  Hello *****,

  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on July 08, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain. Like most digital subscriptions, renewal happens regardless of usage.

  Your annual BODi membership was renewed on August 09, 2025, and was cancelled on August 09, 2025. You will continue to have access until August 09, 2026. Your annual **** subscription will not renew.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prompted to change my credit card on file and I did immediately the day of this email and then this morning received an email saying that it was canceled because of nonpayment even though my correct information is on file so when I went to sign back up to get back on my program. Theres no longer a monthly option, which is what I had switched to after my yearly because I cant afford togo by here. I feel like because theyre phasing out their monthly the cancellation was deceitful on their part given they have my correct information. I would like my account reinstated as a monthly account.

  Business Response

  Date: 08/14/2025

  Hello *****,

  Upon thoroughly reviewing our systems, we see that on August 09, 2024, you purchased an annual **** subscription during a promotional period. Your annual **** subscription was scheduled for renewal on August 09, 2025 at the regular pricing.

  On August 07, 2025, you switched your annual **** subscription to a monthly BODi subscription. The **** subscription was scheduled for renewal on August *******. The system attempted the renewal; however, due to payment failure we were unable to process the payment. The monthly **** subscription was cancelled.

  Upon further review, we were unable to locate any payment information being updated prior to the next scheduled renewal.

  You may purchase a new BODi subscription by visiting ******** and view the current available options.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23729157
  
  I am rejecting this response because:
  Its an absolute lie that the payment information was not updated. I have the information Im not screenshoting my credit card information. It is on file with you. It was put on file August 7 when you sent me the email to updateI I couldnt put it in the subscription area because it showed that there was no subscription and it did that for three days but I did change it in the payment section. This is a mistake on your part and you should make it right. Im not signing up for another year membership and theres no option for monthly except for a $35 month through *****, which is well over the amount of $19 that I was supposed to be paying.
  Sincerely,
  
  ***** ******

  Business Response

  Date: 08/19/2025

  
  Hello *****,

  As previously explained, our records show that there was no payment update to your account.

  Your annual BODi subscription was cancelled on August 11, 2025.
  
  You may view our current options for a BODi subscription by visiting ********.
  
  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23729157
  
  I am rejecting this response because:

  it was changed on the date the email was sent to me regarding the card. Again, it was not changed where the subscriptions are because it no longer showed the subscription even though the subscription was still active so I changed it in the area that had my payment information. We could argue back-and-forth all day long on this, but the simple fact is is it was changed on the date that the email was sent and you have no proof otherwise as it WAS changed that date. No worries I wont be getting this service again because the customer service is ATROCIOUS!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a **** subscription a year ago and rarely used it. **** was supposed to send a reminder email to me to cancel my membership, but it went to my promotions folder instead. I finally remembered about it tonight, and the company already resubscribed me for another year today. (On a Saturday) When I went to try to speak with someone, I can only speak Monday through Friday, during business hours, but they are perfectly willing to chargee during non-business hours. The company needs to come up with a better way where their emails will not be sent to the promotions folder. They also need to be willing to refund money to someone who isn't logging in to their program on a regular basis.

  Business Response

  Date: 08/11/2025

  Hi *****,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 09, 2024, you purchased an annual BODi subscription at a deeply discounted rate for the initial purchase. You were provided the following information during checkout, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on July 08, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. 

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 09, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of August 09, 2025. You will continue to have access until August 09, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken without any notice out of my bank account. They say they emailed me but after looking at all my accounts including spam , there had been no emails found. They absolutely refuse to work with me and refund the money for $179.00. After further investigation, it appears that this is a common practice for them, which is unacceptable.

  Business Response

  Date: 08/11/2025

  Hi *******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 08, 2024, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription, Preferred Customer membership and an annual **** subscription. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  On August 15, 2024, you cancelled the Preferred Customer membership and monthly Shake and Hustle subscription.

  Our system shows that a renewal notice was emailed to you on July 07, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 08, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of August 08, 2025, and youll continue to have full access through August 08, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/11/2025

   
  Complaint: 23723252
  
  I am rejecting this response because:I  never received an email stating that I was having money taken out of my account . Since you're so tech savvy im sure that you can see in the past year I've never logged in one time to use any of the services. This is a complete and  utter scam. So disappointed. 
  
  Sincerely,
  
  ******* Plants

  Business Response

  Date: 08/12/2025

  Hello *******,

  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on July 07, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain. Like most digital subscriptions, renewal happens regardless of usage.

  Your annual BODi membership was renewed on August 08, 2025, and was cancelled on August 08, 2025. You will continue to have access until August 08, 2026. Your annual **** subscription will not renew.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased the BODi by Beachbody program for $39 through a Beachbody coach I had worked with for many years. Shortly after my purchase, Beachbody discontinued its coach program. As a result, I stopped using the service and canceled all future auto-renewals.I was surprised to recently discover a pending charge of $193.32 on my account. When I attempted to call their customer support line, I found that the 800 number is no longer in service. I had to reach out via text, where I was informed that they would not issue a refund. I was given the option to fill out a form, but it requires me to check a box agreeing to their current terms and conditions before I can submit it.I do not feel comfortable agreeing to these updated terms, especially since the program has changed significantly and is no longer what I initially signed up for. My experience as a Beachbody member was largely based on the support and guidance of my coach, and that aspect of the program has been completely removed. I did not authorize being charged for this and want to be refunded. Clearly now I am seeing even more first hand how greedy this company is.

  Business Response

  Date: 08/11/2025

  Hi *******,
  
  Our Corporate Support team took a close look at your account, and heres what we found:
  
  Account Review:
  
  On August 08, 2024, you purchased an annual BODi subscription at a deeply discounted rate for the initial purchase. You were provided the following information during checkout, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
  
  Our system shows that a renewal notice was emailed to you on July 07, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. Our records show the prebill email was opened/viewed on August 08, 2025, after the renewal processed.
  
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 08, 2025, as expected.

  Please note, our contact options are SMS text and chat. We no longer have phone support at this time.
  
  Current Account Status:
  
  Your subscription has since been cancelled as of August 08, 2025. You will continue to have access until August 08, 2026. Your account will not be renewed again.
  
  Regarding Your Refund Request:
  
  Were unable to approve a refund for the following reasons:
  
  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.
  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.
  
  For additional information on our money back guarantee policy, please visit: FAQ 259.
  
  If you have any other questions, feel free to reach out.
  
  Sincerely,
  BODi Support
  
  
  
  
  

  
  

  Customer Answer

  Date: 08/12/2025

   
  Complaint: 23721335
  
  I am rejecting this response because: I stopped using Beachbody once there no longer were coaches and I had cancelled my membership. I should not be charged this, do not use this program, and what about your customer service satisfaction? You can see I do not and haven't used this program. I am asking again to please refund. 

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 08/18/2025

  Hello *******,

  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on July 07, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain. Like most digital subscriptions, renewal happens regardless of usage.

  Your annual BODi membership was renewed on August 08, 2025, and was cancelled on August 08, 2025. You will continue to have access until August 08, 2026. Your annual **** subscription will not renew.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my **** subscription MONTHS ago and I was just charged a $180 renewal fee. They used a card that I purchased pre workout powder through their site to renew my already canceled subscription. I know this because I had to get a new card so the card I originally used to sign up with their subscription has been canceled. They do not have a number to dispute charges, you can only talk to someone via chat. Even thought my card was charged today they would not refund my money even though they can see there hasnt been activity on that account in months.

  Business Response

  Date: 08/08/2025

  Hi ******,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 07, 2024, you purchased an annual **** subscription. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on July 06, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. Our records show that the prebill email was opened/viewed on July 06, 2025, and twice on July 07, 2025.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 07, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of August 07, 2025, and youll continue to have full access through August 07, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.
  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.
  If you have any other questions, feel free to reach out.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23713700
  
  I am rejecting this response because: 

  I cancelled my subscription months ago.  I never keep emails as my email is at capacity and I have to delete them. I did not intend this would be an issue or, TRUS ME, I would have kept the cancelation email for my records.  Clearly your records are false - if you read ALL reviews and search ****** there are THOUSANDS of unsatisfied (ex-)customers of yours that IRONICALLY had the same EXACT issue that I am dealing with. Coincidence? I think NOT!  I absolutely did not receive or read an email notifying me of a renewal.  Trust when I say, I would have ENSURED this was not renewed. I havent received an email from beach body/BODi in months with the exception of ordering my pre-workout as a confirmation email - which I can assure you, I will not be ordering any longer as you will no longer be receiving my business.  Renewing my CANCELED subscription without my knowledge is completely unethical - I am appalled that this is how you operate.  I want a refund to my card IMMEDIATELY!  I do not want a subscription that I HAVE NOT and DO NOT use.  
  

  Again, I will NOT be satisfied until I am fully refunded the amount that was unethically and without consent taken from me.  
  

  Ill be waiting for a response and the refund. Thank you. 

  Sincerely,
  
  ****** ***** (*****)

  Business Response

  Date: 08/12/2025

  Hello ******,
  
  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on July 06, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain.
  
  Your annual BODi membership was renewed on August 07, 2025, and was cancelled on August 07, 2025. You will continue to have access until August 07, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I had canceled this service a year ago. I was checking my bank statement on the evening of 8/3/25 (which was Sunday). I saw a pending charge and thought I had canceled. So I called to cancel first thing Monday morning (8/4/25). I was able to cancel but they refused to give me a refund and told me to just use the product until the cancelation goes int effect which is 8/3/26. I have not used the service in a year and will not be using it. They are refusing to give me a refund because I didn't cancel before 8/3/25. I wasn't aware that I was still being charged annually until I saw the pending charge and immediate canceled. I would like a refund for the services that I will be not using from 8/3/25-8/3/26. I would think calling to cancel and get a refund within 24 hours of the pending charge would be timely.

  Business Response

  Date: 08/04/2025

  Hi ******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  On August *******, you purchased a Total Solution Pack. Your package included a monthly Shake and Hustle subscription, Preferred Customer membership and an annual **** subscription. During enrollment, it was abundantly clear that this subscription would automatically renew until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On December 17, 2023, your monthly Shake and Hustle subscription was cancelled due to payment failure.

  On March *******, your Preferred Customer membership was cancelled.

  Because there was no cancellation request on file for the BODi subscription before the renewal date, your subscription was automatically renewed on August 03, 2025, as expected.

  Your annual BODi subscription was cancelled on August *******. You will continue to have access until August 03, 2026. Your subscription will NOT be renewed.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23695964
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sighned up for one month that is all .. they are now taking another month with no consent one month

  Business Response

  Date: 08/06/2025

  
  Hello ****,

  Upon reviewing your account, we have confirmed that your BODi subscription was purchased through ****. If your membership is billed through a third party (like *****, ******, Roku, etc) , you will need to contact their support directly to cancel your subscription. Unfortunately, we cannot process cancellations or refunds for memberships billed through third parties. Because of privacy concerns, payment information processed through a 3rd party is not available to us.

  Sincerely,
  BODi Support