Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14, 2025, my subscription to BODi was automatically renewed without my consent, and despite the fact that I have never used the servicenot during the original subscription period in 2024, nor at any time since.While I accepted the initial payment in 2024, this situation is different. The auto-renewal was not transparent or clearly communicated, and it occurred despite evident inactivity on my account. I cancelled the subscription on the same day the renewal was processed and will not be using the service.Furthermore, ***** own website states that subscriptions are eligible for a refund if cancelled within 10 days. I am well within that window despite the fact I cancelled immediately upon the renewal taking place.If this subscription had been made through the Apple App Store or ****** Play, a refund would have been issued under their platform policies. The fact that I paid directly to BODi should not exclude me from equivalent consumer protection.I respectfully request a full refund of the renewal charge and ask that you confirm when this will be processed.

  Business Response

  Date: 07/18/2025

  Hello *****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we confirmed that on July *******, you purchased an annual BODi subscription. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on June 12, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  This notification advised of the next renewal date and renewal price with a link to manage your membership. 

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi subscription renewed on July 14, 2025. Your annual **** membership was cancelled on July 14, 2025. You will continue to have access until July 14, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23608648
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/21/2025

  Hello,

  As Bodi has admitted I terminated the day if renewal and have never used the service. Both ***** and ****** stores would have mandated a refund if I had purchased through those platforms but given I purchased directly through **** they are not providing the refund. They also have a ten day return policy stating on their website. I fully deserve a full refund of the renewal as stated the first year payment even though I never used the service I'm ok with paying but the renewal is offside and they know this. I never accessed the app

  Business Response

  Date: 07/23/2025

  Hello *****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on July 14, 2024, you purchased an annual **** subscription during a promotional period. During your enrollment,you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. You can confirm these details by viewing your order confirmation email that was sent to you on July 14, 2024.

  Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel. Because your annual **** subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
  Our records show that the annual **** prebill email was sent to your email address on file on June 12, 2025. The subject is titled, Its time to keep Loving Your BODi:Renewal coming up.  Our system shows the email was opened/viewed on July 16, 2025, after your BODi subscription renewed.The email advised of the renewal date and pricing.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on July 14, 2025. Your annual **** membership was cancelled on July 14, 2025. You will continue to have access until July *******, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23608648
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially paid for a beach body membership in 2020. I attempted to cancel that membership in the same year and stopped all services including emails and being affiliated with a coach or team. Since then, my card on file also expired and was not charged for several years as far as my banking records show. Two days ago (2025) I saw a charge for $250.00 for a membership renewal. I have not used or accessed this service in 5 years. When I attempted a refund, BB stated that my eligible refund would be ******************************************************** 2020. I asked them how they were able to receive my updated card information as I did not provide it and they said they use a third party company for this and will keep trying your card until it works (for years on end). In my email records, they have changed the subjects of their renewal emails to mislead consumers and distract them from the fact that the message has anything to do with payment. Additionally, I received an email from ** in 2024 in my junk mail that stated they were upgrading my membership automatically without my approval. ** despite my complaints has denied my claim for refund. I have told them that they will leave me with $24 in my bank account and they have no remorse. They are using MLM tactics to disguise charges despite their supposed transition away from this model.

  Business Response

  Date: 07/18/2025

  Hello *******,

  Upon reviewing your account details, we have confirmed that on July 09, 2020, you purchased a Challenge Pack. Your package included a monthly Shakeology subscription, a Nutrition Plus membership and an annual BOD subscription. When you first enrolled, you agreed to the terms and conditions,which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  On September 15, 2020, you contacted us via chat support requesting the cancellation of your Shakeology subscription and Nutrition Plus subscription. The cancellation was processed as requested.

  Because your annual BODi/BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on June 07, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Your annual BODi subscription renewed on July 09, 2025. Your annual **** subscription was cancelled on July 14, 2025. You will continue to have access until June 09, 2026. Your account will not renew.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a subscription with Beach Body online for many years. In June 2024 I went online and "managed" the subscription. I cancelled it for renewal in June 2025, and I removed the credit card to prevent being billed.I received NO subscription renewal reminder, yet on June 11, 2025 I was charged $202.56 to the card that I removed. I contacted customer service via the online chat option. Was told I would have to go in and "manage" the subscription. Since I had already done that with negative results, I asked for a refund. No refund after 30 days. I was charged on June 11, 2025 and made this contact on July 8, 2025. Well within the 30 day window to cancel. I was told the window closed July 11, 1017. I want a full refund. I have not used the subscription and will not be using it. I cancelled it last year via the instructions on Beach Body's website.

  Business Response

  Date: 07/10/2025

  Hello *********,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we confirmed that on June *******, you purchased an annual BOD subscription. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your annual BOD subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi (previously BOD) annual renewal was sent to you on May 10, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  This notification advised of the next renewal date and renewal price with a link to manage your membership. 

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi subscription renewed on June 11, 2025. Your annual **** membership was cancelled on July 08, 2025. You will continue to have access until June 11, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.

  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23571302
  
  I am rejecting this response because:

  I never received any email advising me of the renewal.  **** has previously been sued and ordered to pay over $3 million because of this exact issue. 

  These business practices are fraudulent.

  I would like a copy of the email supposedly sent to me, including email address and proof it was delivered and opened.  I have seen in the multiple responses that you are capable of seeing that this email was in fact received and opened.

  Sincerely,
  
  ******** ****

  Business Response

  Date: 07/16/2025

  Hello *********,
  
  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on May 10, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your Gmail domain.
  
  Your annual BODi membership renewed on June 11, 2025, and was cancelled on July 08, 2025. You will continue to have access until June 11, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** is promoting a $119 annual subscription as 72% off the regular $179 price. The actual discount is about 33%. This is misleading and makes the deal look better than it really is. I request that my personal information remain confidential and not be made public with this complaint. I hope BBB will consider investigating this false advertising and urge BODi to compensate consumers for misleading claims.

  Business Response

  Date: 07/11/2025

  Hello *****,

  Thanks for reaching out with your concern. 

  Were truly sorry if the promotion appeared misleading in any waythat was never our intention. We take concerns like this seriously and truly appreciate you bringing it to our attention. 

  We value your feedback and your business, and we hope to continue supporting you on your fitness journey. If you have any further questions or concerns, we welcome you to contact our customer care team directly.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against BODi (formerly Beachbody) for deceptive billing practices and failure to comply with Californias Automatic Renewal ****** 2019, I canceled my Beachbody subscription after deciding that the company's messagingfocused more on narrow beauty standards than holistic healthno longer aligned with my values. I believed my cancellation was successful, as I stopped using the service and no longer received the shakes I had originally subscribed for.However, I recently discovered that I have continued to be charged annuallynow totaling $843. Even more concerning, the subscription fee increased from $99/year to $179/year without any clear notice. I was unaware of these changes because the company rebranded to **** without adequately informing me. As a result, I overlooked any emails associated with that name. The only mention of a price increase came from a sender labeled Iterable Test, which in no way indicates it was a billing notice from BODi. This is misleading and is an intentional tactic to avoid consumer awareness and increase fee income in an unfair and deceptive way. Under Californias Automatic Renewal Law (California ********************** Code ***** et seq.), companies are required to:Clearly disclose renewal terms before charging a consumer.Obtain affirmative consent to the charges.Provide written acknowledgment of terms and cancellation instructions.Notify customers of material changes, including price increases, before ********** my knowledge, BODi failed to fulfill any of these obligations in a clear and accessible manner.These charges occurred without my informed consent, and I believe the company intentionally made it difficult to recognize or stop the recurring billing. This violates FTCs Section 5 Unfair or Deceptive Acts or Practices. I am requesting a full refund of all charges made from 2019 to the present, totaling $843.

  Business Response

  Date: 07/14/2025

  Hi ******,

  We have thoroughly reviewed your account and contact history.

  Please note, BODi adheres to all related laws and remains compliant. Please see the synopsis below

  When you first enrolled on June 27, 2019, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.
  
  Please note, you must agree to these terms before completing your purchase.
  
  An order confirmation email was sent to your email address on file on June 27, 2019, advising of the terms and conditions you agreed to and a link to manage your subscriptions.
  
  After March 2, 2023, all Beachbody On Demand memberships were merged to a BODi membership. An e-mail communicating the upcoming upgrade was sent to your email address on file on 35-days prior to your June 27, 2023, renewal The recent email you received in May of 2025, regarding the BODi upgrade was sent in error; however, you were sent the email original prior to your 2023 renewal.
  
  Our records show that an annual **** prebill email for the 2025 renewal was sent to you on May 31, 2025. Our systems show the email was opened/viewed on July 05, 2025.
  
  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.
  
  Your annual BODi subscription was cancelled on July 05, 2025. You will continue to have access until June 27, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2025, I was charged $191.53 by **** (formerly Beachbody) for an annual subscription renewal. I had not used the service at all during the previous year and had received no communication from the company for over 9 months.When I contacted support to request a refund, I was told that I had agreed to the auto-renewal terms when I first signed up in May 2024, and that they had sent a renewal reminder email on April 26, 2025. However, I have searched my inbox and junk folders and found no such email. The last email I received from BODi was on August 26, 2024until I contacted them in July 2025 regarding the charge. Ive provided a screenshot of this email history.I also never saw any in-app notifications or account alerts, which they claim also notify users. Since I hadnt used the platform at all, I had no reason to log in and check. The lack of real communication about an expensive renewal, especially after a full year of inactivity, is misleading and feels intentionally deceptive.Upon reviewing other complaints on the BBB, I noticed that **** uses the same copy-and-paste response to justify refusing refundsreferencing their terms and claiming they sent a reminder, even when customers insist they didnt receive one. Its clear that they rely on people forgetting they have a subscription, hoping to charge at least one more annual fee before customers notice.Desired Resolution: I am requesting a full refund of the $191.53 charged on May 28, 2025, due to lack of service usage and the failure to properly notify me of the renewal. I am also requesting that **** implement more transparent and effective communication practices, such as confirmed email reminders or mandatory opt-ins for renewals.

  Business Response

  Date: 07/09/2025

  Hello *******,

  We have carried out a thorough investigation into your account and contact history. Below are the facts:

  On May 28, 2024, you purchased an annual BODi subscription at a discounted promotional price.

  When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled.
  
  Per the terms, **** would renew unless you cancelled you did not cancel, so it continued to renew.

  We assure you that a renewal email was sent to the email address that you entered at enrollment. We have confirmed that on April 26, 2025, an annual **** prebill email was sent. Our records show the prebill email was opened/viewed on April 26, 2025, and April 28, 2025. At the time you had the ability to modify your subscription prior to the next scheduled renewal.

  The subscription renewed on May 28, 2025, and you did not cancel the subscription until after the renewal processed.

  On July 04, 2025, you contacted customer support regarding the recent renewal on your account. You also mentioned that you did not receive any reminder notifications regarding the upcoming renewal. The representative explained our money back guarantee policy and explained that we send renewal notices 30-days prior and there is also an indicator on your account advising your subscription is renewing soon. The representative provided the date the prebill email was sent to your email address on file and that the email was opened/viewed. You were provided with an exception request form.

  A detailed response regarding the exception request was provided to you on July 05, 2025.

  For your records, the subscription is cancelled and will no longer auto-renew per the terms you opted into at enrollment / purchase. You will continue to have access until May 28, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in regard to a subscription service with Beachbody that auto renewed my membership on 7/3/25 for $191.08. I immediately logged in to cancel as I did not authorize this charge. On my credit card transaction for this charge, it shows the address of ********************************************** with the phone number ************ which I called and is no longer in service- I then went to the chat feature and was not able to resolve this via chat and told to submit a form which states at the bottom that exceptions are extremely low. They claim to have sent me an email regarding the auto renewal, but I never got this email on 6/1/25 and checked every in box. I have asked for my money to refunded. They have two non-working numbers; second incorrect phone number is ************ associated with this charge. I can't actually speak to anyone and if you look up the business online with this address, they have the second number listed and again it is not correct but someone's home residence. I do not authorize this transaction on my card and would like my money back. This is very poor customer service. I am upset. Maybe to them $191 is not alot of money BUT it is to me. I would like my money refunded to my card.

  Business Response

  Date: 07/07/2025

  Hello *******,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we confirmed that on July *******, you purchased a Total Solution Pack. Your package included an annual **** subscription, a monthly Go and Glow subscription and a Preferred Customer membership. When you first enrolled, you agreed to the terms and conditions,which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  On September 01, 2023, you cancelled your monthly Go and Glow subscription online via self-service.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on June 01, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  This notification advised of the next renewal date and renewal price with a link to manage your membership. 

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Currently, our contact options are SMS text, chat or our Ai support. We no longer offer phone support.

  Current Account Status:

  Your annual BODi subscription renewed on July 03, 2025. Your annual **** membership was cancelled on July 03, 2025. You will continue to have access until July 03, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My subscription for a service I haven't used in over 4 months nor do I plan on using auto-renewed for a full year. When I tried to get a hold of someone in customer service there is no phone number to speak with anyone, and the 'chat' was unhelpful. These clowns intentionally make it difficult to get a hold of someone and I want my money back as I'm not paying for a service I do not plan on using. Just awful customer service and predatory practices from this business.

  Business Response

  Date: 07/07/2025

  Hello ****,

  Upon reviewing your account details, we have confirmed that on June 11, 2024, you signed up for a 14-day trial for an annual BODi subscription.When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's ************** many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 25, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show that the email was opened/viewed on June 30, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Your annual BODi subscription renewed on June 26, 2025. Your annual **** subscription was cancelled on June 30, 2025. You will continue to have access until June 26, 2026. Your account will not renew.
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23536302
  
  I am rejecting this response because I haven't used your service for the last 4 months.  I tried cancelling and getting my money back but you are too greedy to give it back by asking.  It's a trash policy and you deserve to treat your customers with more respect than that.  

  Real companies try and wow their customers for repeat business, not make it dang near impossible to cancel an auto-renewing subscription and not give money back when it clearly should not have auto-renewed.

  Y'all are predatory.   Consumers deserve better than that.  

  
  Sincerely,
  
  **** *.

  Business Response

  Date: 07/08/2025

  Hello ****,
  
  Per the terms, renewal is based on non-cancellation, not usage. Like your cable bill and ******* subscription, rather you use it or not, it renews unless cancelled. Our records show that the annual BODi prebill email was sent to the email address on file on May 25, 2025. 
   
  Your annual BODi membership renewed on June 26, 2025, and was cancelled on June 30, 2025. You will continue to have access until June 26, 2026
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23536302
  
  I am rejecting this response because it is insufficient.  Companies like ******* and others will give you your money back if you haven't used their service for many months and it incorrectly auto-renews.  You guys are scamming people out of money and it's a terrible policy. 

  
  Sincerely,
  
  **** *.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/24/2025 200 for a digital subscription that I was never told would be renewed and charged for. If had been given adequate notification it was going to renew I would have cancelled before being charged. It is a digital product that could be easily restricted access from and a full refund given. Spoke to a customer service chat (******) and nothing can be done. I no longer need access to workouts - I need to be able to pay for groceries. They are not willing to work with customers at all. This is a ******************** that could be easily refunded. And it should be refunded because they did not adequately inform me it was going to renew. Just surprise, we took 200 dollars from you. Oh, you want to cancel now? Cool, we are going to keep your money but give you access to the programs you just cancelled for another year. Bad business! Sneaky to keep people's money.

  Business Response

  Date: 07/03/2025

  Hello ********,

  Upon reviewing your account details, we have confirmed that on June 24, 2024, you purchased an annual **** subscription during a promotional period. When you first enrolled, you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.  Our records show the email was opened/viewed on May 23, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Your annual BODi subscription renewed on June 24, 2025. Your annual **** subscription was cancelled on June 29, 2025. You will continue to have access until June 24, 2026. Your account will not renew.
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23536231
  
  I am rejecting this response because the email was not received. 

  I have never dealt with a company that isn't willing to work with a customer. Are there any promotions? A partial refund and discontinue my access? In this economic climate I didn't have 200 to unexpectedly deduct from my account - I need groceries. And again, I never got the renewal information. 

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 07/09/2025

  
  Hello ********,
  
  As previously explained, our records show that the annual **** prebill email was sent to the email address on file on May 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.
  
  Your annual BODi membership renewed on June 24, 2025, and was cancelled on June 29, 2025. You will continue to have access until June 24, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My BODi account was renewed on the 9th of June. I was not aware that I still had this subscription and I have not used the website in a long time. I have been told that **** sent me a renewal notice over email, but I did not receive it. I requested a refund (or at least a pro-rated refund) and the customer support agent named ******, denied the refund. After letting him know that I would be complaining to the BBB, he sent me a link to this form. I am still requesting a refund of the nearly $200 that I was charged for the membership fee that I was not aware I still had.

  Business Response

  Date: 06/30/2025

  Hello ****,

  Our corporate support team has performed a considerable amount of research into your account.

  Investigative Research:

  Upon reviewing your account, we have confirmed that on June 09, 2021, you purchased an annual BOD subscription. When you first enrolled,you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 08, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show the email was opened/viewed on May 08, 2025.
  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  Current Account Status:

  Your annual BODi membership was cancelled on June 26, ******** will continue to have access until June 09, 2026 (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support