Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of ********************** (now called Bodi) since 2019. On July 10th 2025 I called *************) and cancelled my auto monthly order of Vanilla Shakeology. Spoke to a "real" person. **************** #********. Address *****************************************************. They billed me and sent me an order of Vanilla Shakology after I cancelled. They sent it on the 30th of July and received on the 1st of August 2025.I tried every phone number possible to contact them about this. I have not been able to speak to anyone regarding this ********* next step was contacting our **** credit card company to let them know that I got charged for something we did not order. I was under the impression that I did not need to return the package because I thought the credit card company had our money for it. Now I am told that because Iwe did not return it that our money was not returned to ***** now I returned it by mail. I paid $13.00 and have the receipt. The postal service notified me of **** receiving the package. I have a that *********** that are claiming it arrived one day past the time frame. It was sent out on a a Friday before a Holiday weekend. Monday being Labor Day. Not my ******** seems like a big scam going on here. I always in the past was able to speak to someone regarding orders. Now since I have cancelled my subscription, they are totally dismissing me. And will not give me back my money of $********* mailing address is ******************************************

  Business Response

  Date: 09/16/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on September 14, 2025, a refund was processed for your Shakeology order.

  Please allow five days to receive depending on your financial institution.

  Sincerely,

  BODi Support

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:09/09/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have no way of contacting them for any issues (my issue is subscription/purchase related) other than SMS/Text message (they say they offer online chat, but the button has never worked for me). It's impossible to deal with some issues over SMS because of the need to send screenshots or attachments (proof of purchase, etc.). They need to offer a way for us to contact them by email or even by phone to address some issues. Even if you have to go through the text messaging first in order to be connected to email/phone. SMS typing on the phone is so slow that I've often been disconnected from the service agent before I could type my message. SMS typing is also error prone. It should be unacceptable business practice to ONLY offer support via SMS.

  Business Response

  Date: 09/10/2025

  Hello *****,

  Thank you for reaching out. We understand your concerns regarding the available contact options for our customer support service, and we truly appreciate you taking the time to share your feedback.

  Please know that your concerns are important to us and have been taken into consideration. After reviewing your recent contact history, we can confirm that the necessary information related to your inquiry was provided via SMS text.

  If you have any additional questions or need further assistance, were here to help. Our current contact options are SMS Text or chat, which can be found by visiting ************.

  Sincerely,
  BODi Support 
  

  
  

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23859892
  
  I appreciate the response and the help I did receive over SMS/text, but I would ask that Beachbody/BODi to consider (actually use effort to research, gather feedback and truly consider) implementing at least a fallback system to email or phone call for their support, if SMS isn't sufficient. It is difficult to type on a phone compared to on a computer, and it is difficult to know how to send attachments we might need to help illustrate the issue we're having. It is disappointing to me to spend hundreds of dollars with a company and feel like they are actively trying to dissuade me from contacting them when I have a question or a problem.

  I can accept and close this out after this. I just wanted to provide this feedback, and I hope the company takes it into consideration. They seem to have a negative reputation online for being hard to contact and I don't know why they wouldn't want to improve that relationship with their customers.

  Sincerely,
  
  ***** ******

  Business Response

  Date: 09/16/2025

  Hello *****,

  Thank you for your feedback we truly value your honesty.

  Please know that your input will not go unnoticed and will be thoughtfully considered as we continue to improve. We appreciate you taking the time to share your experience with us.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 09/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a subscription and did not receive a notification of an upcoming charge, which happens once a year. I signed up because they had a deal for $39. They state they sent an email, but I cannot find one. Once I saw that a charge came through hours later (because it came out at 1 AM) I emailed them stating that it was not authorized, and I never received any email correspondence. I finally got a hold of them on chat, and they refused to refund it, but they could refund it if we bought more stuff from them. I'll attach chats, the email I sent immediately, the receipt, as well as my bank charge. It ***** because I love the Beach Body programs, but they are being so difficult when I cannot afford it and reached out immediately.

  Business Response

  Date: 09/09/2025

  Hi *****,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 23, 2024, you purchased an annual **** subscription at a discounted price. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. The terms also explained that the renewals would be at regular pricing of $179 (plus applicable taxes). You may confirm these details by viewing your order confirmation email.

  Our records show that a prebill email was sent to your email address on file on July 22, 2025. This included your renewal date, price, and a link to manage your membership. 

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 23, 2025, as expected.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your subscription has since been cancelled as of August 23, 2025, and youll continue to have full access through August 23, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 09/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to the **** app in August of 2024 for a special subscription price of $39. The subscription was apparently set to auto renew at $179 (plus tax making it $197) a year later. This company sends out multiple emails a day with the sender being either from BODi or **** Danikeler. My email account has recognized this company as marketing/promo and thus the emails generally go into that spam folder. An email was sent on 7/23/25 with the email subject Its time to keep Loving your BODi and this was apparently the email notifying me of my upcoming subscription renewal, which would occur 30 days later. **** claims that I opened the email on 7/24/25, which I did not. I did not even see the email until I reached out to them about the subscription renewal charged to my account on 9/2/25. I have asked for proof that I opened this email on 7/24/25, to which they have not provided and claim its against their privacy policy. The email was in my spam inbox unopened until I opened it on 9/2/25, that is a fact. I submitted a refund exception and was denied. I have now taken the matter up with my bank as fraudulent charges. One vague email about a subscription renewal 30 days before is not sufficient. This type of behavior is predatory and unethical. I will not do business with Beachbody again and will ensure I let everyone I have access to, know about their predatory behavior as well.

  Business Response

  Date: 09/03/2025

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on August 24, 2024, you purchased an annual BODi subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout and on your order confirmation email, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
  
  Our system shows that a renewal notice was emailed to you on July 23, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. 
  
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 24, 2025, as expected.

  During our comprehensive review we investigated your interactions with our Website, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
  
  Current Account Status:

  Your subscription has since been cancelled as of September 02, 2025. You will continue to have access until August 24, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23833396
  
  I am rejecting this response because: The renewal email was not received despite your representative claiming that I opened it on 7/24/2025. Ive asked for proof and it still has not been provided This is predatory and unethical behavior. Your terms & policy is over ****** words in 29 pages, absurd. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 09/05/2025

  Hello ******,
  
  As previously explained, our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on July 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up.

  Your annual BODi subscription was cancelled on September 02, 2025. You will continue to have access until August 24, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit:****************************************************************************.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:09/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction- Sept 2 2025 I paid $179.00 Renewed my Membership I cancelled - do not use- have not used in over six months Cancelled my subscription and removed my access but will not refund any of my money

  Business Response

  Date: 09/03/2025

  Hi ********,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 30, 2024, you purchased a Total Solution Pack. Your package included a monthly Shakeology subscription and an annual **** subscription. At that time, you agreed to the Terms & Conditions, which included automatic quarterly renewals unless the subscription is cancelled. 

  On October 08, 2024, your monthly Shakeology subscription was cancelled due to payment failure.

  Our records show that a prebill email was sent to your email address on file on July 29, 2025. This included your renewal date, price, and a link to manage your membership. 

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 30, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of September 03, 2025, and youll continue to have full access through August 30, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:09/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my Beachbody online subscription and removed my payment information after I purchased the year long subscription in 2024. I was recently charged a renewal of ****** for another year and denied a refund as they said I was outside of the 30 day window or 2 day window for digital products. the renewal date is September 1, 2024 and I requested the refund on the same day.

  Business Response

  Date: 09/03/2025

  Hello ******,
  
  Upon reviewing your account, we have confirmed that on September 01, 2024, you purchased an annual **** subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout and on your order confirmation email, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
  
  Our system shows that a renewal notice was emailed to you on July 31, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. 
  
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on September 01, 2025, as expected.

  During our comprehensive review we investigated your interactions with our Website, Chat, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the annual **** membership, thus the continued renewing of the subscription.
  
  Current Account Status:

  Your subscription has since been cancelled as of September 01, 2025. You will continue to have access until September 01, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing a formal complaint against ******** (Beachbody LLC) for deceptive billing practices and their refusal to issue a refund for an unauthorized charge.We were charged a second time for a digital subscription we neither wanted nor authorized. When the first charge appeared, we immediately called the number attached to the transaction. After more than an hour with both our bank and BODis support team, we were told they could not locate our account unless we provided the exact email address on file. We explained our household uses multiple email addresses (20+), but no help was ********** that point, we were left with two unacceptable choices: cancel our debit card and disrupt our finances, or allow the charge to go through while we searched for the correct email. This is an unreasonable business practice.We did cancel that debit card. However, **** still processed a charge on our new card without ever having access or authorization. Our bank, ****************, explained that some merchants with prior recurring charges can continue billing automatically. We placed a stop payment order, but the second unauthorized charge had already gone through.After extensive searching, we located the correct email, logged in, and canceled the subscription ourselves. While it is now canceled, **** still refuses to refund the second ********* be clear:We never authorized this renewal.**** refused to resolve the issue when contacted the first time.Their refusal to locate our account using the credit card directly caused these unwanted charges.We reluctantly accepted the first loss, but will not allow them to retain the second. Their stance is unethical and exploitative.We demand an immediate refund. If not resolved, we will escalate through the BBB, consumer protection agencies, and public reviews.Sincerely,******* ****************** ******

  Business Response

  Date: 09/02/2025

  Hi *******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 05, 2024, you purchased a quarterly BODi subscription. At that time, you agreed to the Terms & Conditions, which included automatic quarterly renewals unless the subscription is cancelled. 

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 20, 2025, as expected.

  During our comprehensive review we investigated your interactions with our Website, Chats, and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received for the quarterly BODi membership, thus the continued renewing of the subscription.

  Current Account Status:

  Your subscription has since been cancelled as of August 21, 2025, and youll continue to have full access through November 20, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Beachbodi last August at a rate of $41.73 for 1 year. I never received any communication with them after that point. When going through my credit card statement this month I noticed a charge from them for $191.53. I reached out and they said I agreed to automatically renew and never canceled. I did NOT agree to automatically renew at any rate they choose. I never received any emails or notifications that I was going to automatically renew at a much higher rate. I check my spam regularly because I get work emails there and there was nothing. When I reached out they basically just said too bad, you already agreed. I asked for a copy of what I signed agreeing to pay that much and customer service ignored me and said they will just cancel my future automatic renewal. When I checked my account, all it is, is a copy of the bill, which I've attached here. It says nothing about the raise in rate or what the terms are. **************** is almost non existent, no phone number, no email, I had to try to get someone on a chat during certain hours.

  Business Response

  Date: 08/28/2025

  Hi ********,
  
  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:
  
  Account Review:
  
  On August 09, 2024, you purchased an annual **** subscription at a discounted rate for the initial purchase. You were provided the following information during checkout, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. You may confirm these details by viewing your order confirmation email that was sent to your email address on file on August 09, 2024. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.
  
  Our system shows that a renewal notice was emailed to you on July 08, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.
  
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 09, 2025, as expected.
  
  Current Account Status:
  
  Your subscription has since been cancelled as of August 25, 2025. You will continue to have access until August 09, 2026. Your account will not be renewed again.
  
  Regarding Your Refund Request:
  
  Were unable to approve a refund for the following reasons:
  
  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.
  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.
  
  For additional information on our money back guarantee policy, please visit: FAQ 259.
  
  Sincerely,
  BODi Support
  

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23792706
  
  I am rejecting this response because:  I searched my emails and I do not have a confirmation email that shows I agreed to automatically renew at that rate or the order details from 2024, and I have emails dating back to 2005. Why can't you provide a copy of what I signed agreeing to?  And what about your end of the so called agreement, saying you'll notify someone 30 days prior to renewal?  I searched emails and never received a reminder that it would be renewing at that rate 30 days prior.  I have plenty of other subscriptions and no problems receiving reminders.  It's convenient that **** says they send these emails yet you have 100's of complaints.  There is no way for me to prove you didn't send those emails, but you did not send them.  I will never subscribe to Bodi again and I see that I'm not alone.  There are hundreds of complaints across the internet about Bodi.    

  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 09/03/2025

  Hello ********,
  
  As previously explained, our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on July 08, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. 

  Your annual BODi subscription was cancelled on August 25, 2025. You will continue to have access until August 09, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: ****************************************************************************.

  Sincerely,
  BODi Support
  
  
  

  
  

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Bell ****** program from **** which came with 12 weeks of supplements. The company has continued to auto ship supplements every month without my selecting that renewal. Additionally their website is always down and I cant access any subscription information. Their account section of mine also shows no saved payments types but it is clearly charging me anyway and shipping product. Something fishy is going on. You cant get a live person and the chat bot sends you to the same page mentioned above that is inaccurate. Super frustrating from a company I have had a long history with and prior satisfaction.

  Business Response

  Date: 08/25/2025

  Hi *****,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On December 14, 2024, you purchased a ***** ****** All In Kit. The package included a monthly ***** ****** Supplement Duo. When you purchased the order, it was explained that there would be monthly supplements shipped unless cancelled. Your order confirmation email mentioned, Starting in 30 days, youll automatically receive both ***** ****** Supplements every month for $114.95 per unit (retail price), plus applicable taxes and $5 s&h per unit, billed to the credit card you provide today, until you cancel..

  We have confirmed that you have been able to cancel your monthly ***** ****** supplements, and we also see that you have a return authorization to return the most recent order within our money back guarantee timeframe.

  You may return the most recent order for a refund and no further shipments will be processed.

  If you have any other questions, feel free to reach out.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The website is not working again and I was as they correctly stated able to access the subscription to cancel and to apply for a return/refund. 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/15/25, **** charged my card for an annual subscription renewal that I did not authorize. For the past month, I have attempted to cancel my subscription, but no active subscription or payment method appeared in my account, preventing me from taking action. The attached screen shot of the membership page shows my active subscription as of July 26th, this page was blank when I logged in before. Prior to the charge going through, **** repeatedly attempted to run my card, but the transactions failed due to insufficient funds. Once I paid my card balance, BODi processed the charge without my consent.I have made multiple attempts to contact the company to resolve this issue:I called every phone number I could locate for BODi/Beachbody; all were disconnected or led to dead lines.I attempted to email the company at [email protected], but the email was rejected as undeliverable.I tried using BODis live chat function, but it is only a virtual assistant that loops me back to the Contact Us page without connecting me to a human or providing a way to resolve my request. I have attached screenshots of these interactions showing my refund request being met with unhelpful, automated responses.

  Business Response

  Date: 08/18/2025

  Hello *******,

  Upon reviewing your account, we have confirmed that on July 26, 2025, your annual BODi membership was scheduled for renewal. However, due to payment failure, your annual **** membership processed on August 15, 2025.

  We have sent multiple notifications to the email address on file regarding payment failures. Sending the payment failure emails was a form of notification regarding your renewal not being able to process. At the time you had the ability to contact customer support to cancel or cancel online via self-service.

  Our records show that the annual **** prebill email was sent to your email address on file on June 24, 2025. The subject is tilted, Its time to keep Loving Your BODi: Renewal coming up.

  Your annual BODi membership was cancelled on August 18, 2025. You will continue to have access until July 26, 2026.

  Currently, our contact options are SMS text and chat by visiting ********.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 08/18/2025

   
  Complaint: 23754286
  
  I am rejecting this response because:
  
  I want a refund. I went in to remove my payment method and cancel the membership and nothing was listed to do so. 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 08/25/2025

  Hello *******,

  As previously explained, our records show that the annual **** prebill email was sent to the email address on file on June 24, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your ICLOUD domain. Like most digital subscriptions, renewal happens regardless of usage.

  
  To clarify, our site doesnt offer a way for customers to delete payment methods directly. However, payment information from previous orders is securely stored to support any active subscriptions.

  
  Your annual BODi membership was renewed on July 26, 2025, and was cancelled on August 18, 2025. You will continue to have access until July 26, 2026. Your annual **** subscription will not renew.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23754286
  
  I am rejecting this response because:

  I want a refund. I went in to the portal and there was no where to click cancel. There was no card in the payment option and no subscription listed under subscriptions. Had there been something there, I would have canceled. 

  Sincerely,
  
  ******* *****