Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial with BODi (Beachbody on Demand). I cancelled the free trial prior to the membership starting- the app does not work well and I didn't want to continue with the membership. I was charged $119.00 on 5/4/2025. A consumer cannot get through to a live person at Beachbody-it is all done through chat. I tried to get assistance for a refund and couldn't talk to anyone that would help. I went through my bank and disputed the charge. Then Beachbody came back and told my bank I was charged correctly, all this time I cannot get through to anyone! So the bank reversed the credit. I am still trying to get through to someone at Beachbody that will help-all it is is a chat agent that tells me I cannot get a refund. Now when I try to log into the account to see what is going on, it doesn't even give me access! It says I don't have a current membership even though I was charged the $119. This company is a complete scam. I need a refund and they need to be reported.

  Business Response

  Date: 08/04/2025

  Hi ******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  On April *******, you signed up for a 14-day free trial for a semi-annual BODi subscription.During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew after the 14-day free trial ends unless cancelled during the trial period.

  Because there was no cancellation request on file before the renewal date, your subscription was automatically renewed on May 04, 2025, as expected.

  We have confirmed that you spoke with a customer support representative regarding your renewal on July 30, 2025. During the conversation, the representative explained the Money Back Guarantee policy and verified that there were no prior cancellation requests on file.

  Your annual BODi subscription was cancelled on August *******. You will continue to have access until November 04, 2025. Your subscription will NOT be renewed.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:08/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** renewed my membership on July 25, 2025. They sent an email that went to my spam on July 23, 2025. I did not get the email and did not know it would renew. Not only did it renew, the email said it would charge me 179. What came out of my account was ******. Are they charging for shipping on a digital item? Before the previous email there was no other email, but one stating I could renew for 99 dollars that was sent on July 16th. That email had no renewal date on it. This is shady practices from a business.

  Business Response

  Date: 08/04/2025

  Hi ******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  On July *******, you purchased an annual **** subscription during a promotional period. At that time, you agreed to the Terms & Conditions, which included automatic renewals unless the subscription is cancelled.

  Our system shows that a renewal notice was emailed to you on June 23, 2025, titled Its time to keep Loving Your BODi: Renewal coming up.This included your renewal date, price, and a link to manage your membership.The prebill email also mentioned plus applicable taxes. Our records show that the email was opened/viewed on July 18, 2025, after your renewal processed.

  Because there was no cancellation request on file before the renewal date, your subscription was automatically renewed on July 25, 2025, as expected.

  Your annual BODi subscription was cancelled on August *******. You will continue to have access until July 25, 2026. Your subscription will NOT be renewed.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23689832
  
  I am rejecting this response because: First I never opened the message from the 23rd. You stated that I opened it on July 18th that was before the message was even sent so how could I open a message that had not been sent yet?

  Not giving the same 31 day cancellation for renewal is bad business practice and shows how Beachbody does business and values their costumers, which is not well. I still would like this business to refund me my money. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 08/07/2025

  Hello ******,
  
  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on June 23, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your GMAIL domain.
  
  Your annual BODi membership was renewed on July 25, 2025, and was cancelled on August 01, ******** will continue to have access until July 25, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support

  Customer Answer

  Date: 08/15/2025

   
  Complaint: 23689832
  
  I am rejecting this response because:
  Giving someone two days before you renew with no refund available is bad business. I have no heard from Beach Body for the whole year, besides that one email. Then you send a renewal reminder two days before the renewal, that when seen on your email says nothing about a renewal. That is why your business created the long subject line, this way you do not see by glancing that it is a renewal. Unless you click on the email itself you would never see it was a renewal. This business practice is a way to take people's money. This is what I would call bad business practices. I still would like to have a refund. I will continue to bother you until you give me a refund. 

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has been billing my bank account since 2021, after I canceled the subscription in 2020. They are currently no saved payment methods on my account, yet they still have charged every year. I have received no receipts for any of these charges and only logged onto my beach body account after seeing the most recent recent charge on my bank account. The card they somehow have is my husband's card number, but they claim i am the card holder. I have filled out one of their forms to dispute their policy breach but am very disturbed that this has been occurring. I am seeking a refund of all the money they fraudulently charged from my account. I am unable to attach anymore files but have screen shots of each order, including the one showing i cancelled the subscription if needed.

  Business Response

  Date: 08/04/2025

  Hi *****,

  Our Corporate Support team took a close look at your account, and heres what we found:

  On July *******, you purchased a Total Solution Pack. Your package included a Shakeology subscription, a Partner membership, and an annual *** subscription. At that time, you agreed to the Terms & Conditions, which included automatic renewals unless the subscription is cancelled.

  On September *******, you contacted customer support requesting the cancellation of your monthly Shakeology subscription. The Shakeology subscription was cancelled as requested.

  On November *******, you submitted a request to cancel your Partner account. The Partner account was cancelled as requested.

  Our system shows that a renewal notice was emailed to you on June 28, 2025, titled Its time to keep Loving Your BODi: Renewal coming up.This included your renewal date, price, and a link to manage your membership. Our records show that the email was opened/viewed on June 29, 2025.

  Because there was no cancellation request on file before the renewal date, your subscription was automatically renewed on July 30, 2025, as expected.

  Please note, we recently added a new feature that lets you save a payment method for FUTURE ordersthats what you're seeing. If that section is blank, it just means you havent added one yet.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my Beachbody subscription on July 27, 2025, well in advance of the renewal date. However, despite this timely cancellation, I was still charged for the renewal. To make matters worse, the website was under maintenance and inaccessible for around 48 hours following my cancellation.I canceled before the renewal date, and I should not be held liable for a service I explicitly discontinued. I sent them an email with no reply from the beach body team ,I expect a prompt and full refund of the charged amount.

  Business Response

  Date: 07/31/2025

  Hi Abdelmoneim,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On July 28, 2024, you purchased an Annual **** subscription during a promotional period. At that time, you agreed to the Terms &Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage. You may confirm these details by viewing your order confirmation email that was sent on June 20, 2024.

  Our system shows that a renewal notice was emailed to you on June 26, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. Our records show the email was opened/viewed on June 27, 2025, twice. At the time you had the opportunity to cancel prior to the next scheduled renewal.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on July 28, 2025, as expected.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your subscription has since been cancelled as of July *******, and youll continue to have full access through July 28, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  was recently charged for a yearly subscription renewal by BODi On Demand (formerly Beachbody) without receiving any advance notice or reminder. I had intended to cancel before renewal but missed the window. As soon as I saw the charge, I contacted customer service and asked for a refund, explaining that I had not used the service and did not intend to renew.Despite this, **** refused to issue a refund, stating their policy does not allow ******* though I had no recent usage and was unaware that the auto-renewal would occur. I find this extremely unfair and misleading, especially given the large amount of the charge and the lack of any recent interaction with the ********** requesting that BODi issue a refund or at least a partial refund as a one-time courtesy. This experience has left me very dissatisfied with their customer support and cancellation practices.

  Business Response

  Date: 07/31/2025

  Hi ******,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On June 20, 2024, you purchased an Annual **** subscription during a promotional period. At that time, you agreed to the Terms &Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage. You may confirm these details by viewing your order confirmation email that was sent on June 20, 2024.

  Our system shows that a renewal notice was emailed to you on May 19, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. Our records show the email was opened/viewed on May 19, 2025, June 20, 2025, June 23, 2025, and July 29, 2025. At the time you had the opportunity to cancel prior to the next scheduled renewal.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on June 20, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of June *******, and youll continue to have full access through June 20, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259

  Sincerely,

  BODi Support

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2024 I signed up for a 1 year membership to Bodi; aka Beachbody.com. Auto renewal would be 7/23/25, which just happened. I did not authorize this, and in fact cancelled it sometime between July last year and early 2025. I have contacted my bank, hoping for resolution there, but since the card on file is a debit card, I'm not very encouraged. There is no way to contact a customer service person on their site. No phone #s listed. and #s listed in a ****** search are wrong #s.

  Business Response

  Date: 07/30/2025

  Hi *****,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On July 23, 2024, you purchased an annual **** subscription during a promotional period. At that time, you agreed to the Terms &Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage. You may confirm these details by viewing your order confirmation email that was sent on July 23, 2024.

  Our system shows that a renewal notice was emailed to you on June 21, 2025, titled Its time to keep Loving Your BODi: Renewal coming up.This included your renewal date, price, and a link to manage your membership.Our records show the email was opened/viewed thirteen times on July 27, 2025,after your recent renewal processed.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on July 23, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of July *******, and youll continue to have full access through July 23, 2026. Your account will not be renewed again.

  Please note, our contacts options are SMS text or chat support, we currently do not have a phone option. You may locate our contact options by visiting ***************.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259

  Sincerely,
  BODi Support

  
  

  Customer Answer

  Date: 08/03/2025

   
  Complaint: 23660944
  
  I am rejecting this response because:

  I understand the reasons are corporate policies,  and are pretty much set in Stone. That is unfortunate. A mistake was made on my part. I honestly thought I had canceled the subscription. You can verify how much I had used this subscription in the past year and see it is not a good fit for me, and give me the ***** period of a few days between cancel date and my trying to contact your company, (which is not possible on the weekend as your office us closed, I tried)  and give me a refund, or at least a partial refund. I'm a senior citizen. I'm 75, $195 is a heck of a lot of money that I do not have. Shame on you, Beach Body.
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 08/07/2025

  Hello *****,
  
  As previously explained, our records show that the annual BODi prebill email was sent to the email address on file on June 21, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. The email was sent to your MSN domain.
  
  Your annual BODi membership renewed on July 23, 2025, and was cancelled on July 28, 2025. You will continue to have access until July 23, 2026.
  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  
  Sincerely,
  BODi Support
  
  

  Customer Answer

  Date: 08/07/2025

   
  Complaint: 23660944
  
  I am rejecting this response.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my annual membership on 3/25/2025 for Bodi by Beachbody. I then get a transaction from my account in May of 2025. I look for the customer service phone number or anything on my account through Bodi and am not able to find any help. So I then go to my financial institution to have the charge disputed. The charge was disputed, money was placed back into my account. Fast forward to July of 2025 and yet again, another transaction is taken from my bank account from Bodi by **********************. I contact my financial institution again, they tell me this time I need to contact the company of which is taking these charges out of my account. I finally, after 4 different people look on the website fine a bot I can talk to via messaging. I am told there was no charge taken out of my bank account by this company and I needed to contact my financial institution. So I call my financial institution who then informs me that my dispute was reversed. I immediately contact **** yet again and am told that I cant only cancel ONE membership, there are different memberships that need to be canceled. I am irate. Why would there be more than one membership for a service. This is a total scam and taking advantage of people. After the conversation I still have no resolution and the money was still taken out of my account.

  Business Response

  Date: 07/31/2025

  Hi ******,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  On June 02, 2024, you purchased a Total Solution Pack. Your package included a monthly Go and Glow subscription, Preferred Customer membership and an annual **** subscription. At that time, you agreed to the Terms & Conditions, which included automatic renewals unless the subscription is cancelled.

  On March 25, 2025, you cancelled your annual BODi subscription online via self-service.

  On May 18, 2025, your monthly Go and Glow subscription processed. On May 20, 2025, you cancelled the monthly Go and Glow subscription online via self-service. Upon reviewing the tracking details for the Go and Glow order, the tracking information shows that it was delivered on May ******* to the shipping address on file. Please note, the Go and Glow subscription came with a 30-day money back guarantee. At the time you had the opportunity to return the order for a refund within 30-days of delivery.

  Upon further review, it appears that you filed a chargeback through your financial institution for the Go and Glow order and a response was sent to you and your financial institution.  Normally, financial institutions provide temporary credit and depending on the outcome from the merchant, you may incur a rebill for that credit.

  Regarding contact options, we no longer offer a phone service for support. Our contact options are SMS text or chat.

  We recommend contacting your financial institution regarding any questions you may have regarding the outcome of your chargeback.

  Sincerely,
  BODi Support

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership with them in March and even deleted my payment data. They somehow still had my payment data and charged me again even though the subscription was cancelled. Their support refused to assist and told me I had to be within 30 days of the start of the subscription. This wasnt possible considering there should have been no subscription and I wasnt even aware they were going to charge me. I did not authorize the use of my payment data and deleted it. There is absolutely no reason they should have held onto my informaiton.

  Business Response

  Date: 07/30/2025

  Hi *******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On May 15, 2024, you purchased an annual **** subscription during a promotional period. At that time, you agreed to the Terms &Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on April 13, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.
  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Because there was no cancellation request on file before the renewal date, your subscription was scheduled for renewal on May 15, 2025; however,due to payment failure your subscription processed on June 16, 2025.

  To clarify: our site has never had a way for customers to delete payment methods. Payment information from past orders is still securely stored for processing any active subscriptions. The only way to cancel is online or by reaching out to an agent.
  Current Account Status:

  Your subscription has since been cancelled as of July *******, and youll continue to have full access through May 15, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.
  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259Sincerely,

  BODi Support

  
  

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for subscription, I never opted in to automatic renewal. It seems they make that the default instead of only doing that when you intentionally sign up. I received no reminder emails when the renewal date was approaching (even though they insist they sent me an email) and when I called them the day my credit card was charged without my knowledge for the automatic renewal, they said they do not issue a refund and all they can do is to cancel the auto-renewal for next year. Also, in years past, there was a coach who would contact me via email when renewal date was approaching. We would discuss my needs and he often offered a promotion or a deal that fit my needs and then I would renew. This year, none of that happened. When I asked, they said they have gotten rid of their coaches and that is no longer happening. In a case of change, they should contact the customer (in any form) to inform them their subscription is going to be renewed, or ask them if that's what they like instead of automatically charging their credit card when they never specifically signed up for such a thing. And no refunds! It's a scam to me.

  Business Response

  Date: 07/29/2025

  Hi Parastoo,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On May 29, 2024, you purchased a Total Solution Pack. Your package included a monthly Go and Glow subscription and an annual **** subscription. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is ************** most digital subscriptions, renewal happens regardless of usage.

  On June 04, 2024, you cancelled your monthly Go and Glow subscription online via self-service.

  Our system shows that a renewal notice was emailed to you on April 27, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on May 29, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of June *******, and youll continue to have full access through May 29, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for what I understood to be an annual membership in 2022. I began being charged every 6 months and the price increased. They say they send out a 30 day notice email to tell you that your subscription is going to renew, but I can't find evidence of an email. I was charged once again for a 6 month membership 7/18, and canceled my membership 7/19 when I saw the charges. I haven't used the service since the renewal, or for quite some time before, and the company refuses to give me a refund. I see a lot of similar stories on online forums. It seems to be an ongoing issue. Their option to chat with customer service is automated, and the text option has extremely slow response time and no options for resolution of the problem, just a flat out refusal. Just very poor customer service.

  Business Response

  Date: 07/29/2025

  Hi Taran,

  Thanks for reaching out. Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On July 18, 2022, you purchased a quarterly BODi subscription. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is ************** most digital subscriptions, renewal happens regardless of usage.
  Our system shows that a renewal notice was emailed to you on June 16, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership.
  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on July 18, 2025, as expected.

  Current Account Status:

  Your subscription has since been cancelled as of July *******, and youll continue to have full access through July 18, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.
  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259

  Sincerely,
  BODi Support