Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business automatically renews at a much higher rate with no warning and when you ask for a refund refuses.

  Business Response

  Date: 05/20/2025

  Hello *****,

  Upon reviewing your account, we have confirmed that on May 08, 2024, you purchased an annual **** membership. When you placed the order, you added a promo code,which made your initial purchase amount lower. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled.

  You may confirm these details by viewing your order confirmation email that was sent to your email address on file on May 08, 2024.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 06, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  Current Account Status:

  Your annual BODi membership renewed on May 08, 2025. Your annual **** membership was cancelled on May 10, 2025. You will continue to have access until May 08, 2026,(your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  not only did this company tell me to kill myself shoot myself and put everybody out of their misery. They also stole $10,000 of my husband's veteran benefits. We've been trying to cancel with this company for 5+ years they refused to cancel and they will continue to steal your money. They will continue to take everything from you and they will continue to tell you to die do not sign up with this company. I now have to shut a bank account and everything down so they continue to. commit fraud. I have sent everything to the *** and they still continue to commit fraud on my bank account. They continue to steal my money. They have stolen $10,000 and still continue to tell my wife to shoot herself in her head, why is this company of telling people to commit suicide. My wife tried to commit suicide because of this company telling her to kill herself

  Business Response

  Date: 05/14/2025

  Hi *******,
  
  We take your complaint very serious and have conducted a thorough investigation of your account and contacts to our customer service team. Every call, text, email, and or chat was reviewed thoroughly.
  
  Post investigation, were confident that youve confused BODi with another company. 
  
  Heres a summary of the facts and our investigation.
  
  1. You purchased a 6-month membership of **** on 10/07/2022
  
  2. Your total subscription fees paid for this subscription are $732.89
  
  3. In your total relationship with ****, youve only been billed $1,525.20 (over the course of 8 years you made multiple purchases of different items)
  
  4. During your subscription tenure, you never cancelled, therefore your subscription continued to renew per the terms & conditions that you opted into at purchase/enrollment
  
  5. We investigated every contact that youve had with our organization and can say with 100% certainty that none of the egregious comments that youve mentioned in your complaint happened in our contacts with you
  
  In conclusion, setting the record straight on some of the egregious accusations made within your complaint. Please see the cross references below:
  
  - You were not billed $10,000, you were billed $1,525 over a 8 year and 5 month period (not 10 years)
  
  - During that time period, you made several purchases of different items, including signing up as a BODi Partner/Coach (not just one subscription)
  
  - You have not been trying to cancel for 5 + years, as your subscription is only 2.5 years old. And, we have multiple methods for you to cancel without hassle
  
  - In fact, youve only contacted BODi support on 04/23/25 and 05/09/25 after you were billed on 04/07/2025
  
  - During these conversations you essentially requested a refund for a valid charge and were denied due to contacting us after the ending of your Money Back Guarantee period
  
  - Also, during the contacts with BODi support, you were using profanity and verbally abusing the support agents
  
  - At no point during either of your contacts with BODi support, did a support agent respond negatively, egregious, rude or mention ending of life. This is a complete fabrication of a story
  
  As you can see based on that facts of our investigation, not one of the accusations mentioned within your complaint are valid and true.
  
  Were sorry to hear about the struggles that youve encountered with another company that has somehow been confused with BODi, but we assure you that company that youre referring to is not BODi.
  
  However, your subscription with BODi has been cancelled and has been since, 05/09/2025. Your paid access is still available until 10/07/2025. After that date, you will no longer have access to BODi as you have cancelled the subscription on 05/09/25.
  
  Thanks,
  
  BODi Support

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23317556
  
  I am rejecting this response because: their company did steal from us from 9+ years from they refused to even cancel my coaching stuff when I did it back in 2017. And for them to call me a liar of what I heard on the phone of their employee to tell me to shoot myself in the head makes me wonder what else they are covering up. I know my truth I know what happened to me? I know what was said to me and I know how much money that you have stolen from me. Enough enough with this company. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/22/2025

  Hi *******,

  Were sorry to hear your interpretation of what happened and are still maintaining those feelings.

  If you would like to review the contacts with our support staff as secondary confirmation of the facts, please let us know.

  As mentioned in our previous response, none of this happened within your BODi experiences.

  Unfortunately, this will be our last response on this matter.

  We wish you the best.

  Thank you,
  BODi Support Team

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've shared my break-up, a Bodi "coach" preyed on me. Used me for sales of their c*** and to prey of my vulnerability. Apps like **** give pre-recorded workouts that don't contact people, don't try to sell them ****, and don't prey on volunerable females

  Business Response

  Date: 05/12/2025

  Hi,

  Were sorry to hear your concern. However, we have no record of your account based on the information you provided.

  If this is still a valid concern, please contact us at *******************.

  Thanks,

  BODi Support

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription in June 2023. Today, on 9 May 2025, I noticed that they charged 247.20$ to my credit card. I also noticed that my card was charged in May 2024. I have proof that my subscription was cancelled ****** 13 2023, yet the company insists that I asked to have the subscription reinstated, which is not true. They have no proof of this nor do they have any proof of a new order following the cancellation. In addition, they do not send email invoices when a charge is being made to your card. They just charge your card without notification so that you dont notice. Given the long list of similar complaints, this appears to be a malicious practice by the merchant, and I have cancelled my credit card as a result.

  Business Response

  Date: 05/13/2025

  Hello *********,

  Upon reviewing your account, we have confirmed that on May 09, 2023, you purchased an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On June 13, 2023, you cancelled your annual BODi membership online via self-service with immediate effect.

  Our records that on June 30, 2023, you contacted customer support requesting the reinstatement of your annual BODi membership.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 07, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the prebill email was opened/viewed on May 09, 2025, after your BODi renewal processed.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on May 09, 2025. Your annual **** membership was cancelled on May 09, 2025. You will continue to have access until May 09, 2026,(your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23311462
  
  I am rejecting this response because:
  
  I did not request a reinstatement of my membership on June 30 2023. This is a lie fabricated by the company. 
  
  ********* ********

  Business Response

  Date: 05/20/2025

  Hello *********,

  We have followed up with you via the email address on your account with additional details regarding your complaint.

  Sincerely,

  BODi Support

   

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding ***** handling of a recent subscription renewal charge. On 05/03/2025, I was charged $89.00 + tax for the renewal of a 3-month membership. According to BODis terms, they are supposed to send a 30-day notice before renewal. I did not receive any such notice via email or any other form of communication. I checked my inbox and spam folders thoroughly and found no renewal *************** soon as I noticed the unexpected charge, I immediately canceled my membership on 05/05/2025 and contacted customer service to request a refund. I provided evidence (screenshots of my email records) showing I had not received the renewal notice. However, **** denied my refund request, stating their policy prohibits refunds after the renewal date, regardless of notice ********** request is based on the fact that the lack of a renewal notice prevented me from canceling in time. I believe this is unfair and inconsistent with standard business practices, as proper notice is critical for auto-renewing subscriptions. I have not used the service since the renewal date.

  Business Response

  Date: 05/09/2025

  Hello Bema,

  Upon reviewing your account, we have confirmed that on July19, 2024, you purchased a 14-day free trial to a quarterly BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew after the 14-day free trial ends until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your quarterly BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your quarterly BODi membership renewed on May 03, 2025. Your annual **** membership was cancelled on May 05, 2025. You will continue to have access until August *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23295109
  
  I am rejecting this response because:

  While I acknowledge that I enrolled in a 14-day free trial that auto-renews, the issue is not simply that I agreed to the terms and conditions it is that BODi failed to send the required 30-day renewal notice prior to billing me. This notice is part of both their own policies and California law, specifically California Business and Professions Code 17600-17606 (Auto-Renewal Law), which requires companies to provide clear renewal terms and advance notice before charging customers on subscriptions longer than 31 days.
  
  
  I never received any renewal notice via email or other means. I carefully checked my inbox, spam, and promotions folders and confirmed no notice was received. Without this, I was unaware of the approaching renewal and unable to cancel in time. Once I saw the unexpected $89.00 charge on May 3, 2025, I canceled the membership immediately on May 5, 2025, and have not used the service since.
  
  
  My request is not just about the terms I agreed to it is about BODis failure to meet its notification obligations. Without proper notice, the renewal is neither valid nor fair. Therefore, I am requesting a full refund as a goodwill exception.
  
  
  If this matter is not resolved fairly, I am prepared to escalate the complaint to the *********************************** for further review.
  
  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/14/2025

  Hello Bema,

  Our FAQ clearly mentions that **** will send a prebill email for the semi-annual, annual and 3-year BODi membership. You may view these details by viewing FAQ5378. You would also see an alert on the Memberships and Subscriptions page on our website advising that your membership would renew in 7-days prior to the next scheduled renewal.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23295109

  
  I am rejecting this response because: 
  BODi continues to avoid addressing the central issue: I never received the required renewal notice via email the same communication channel used for all other BODi account messages.
  
  
  Referring me to an FAQ or suggesting I should have logged into my account to find a banner does not meet the requirements of Californias Auto-Renewal Law (Business & Professions Code 17600-17606). That law clearly states that companies must send a clear and conspicuous notice of renewal terms before a charge occurs especially for subscriptions over 31 days, like my 3-month membership.
  
  
  No such pre-bill email was received. I thoroughly reviewed my inbox and spam folders and found no notice. Because of this, I had no fair opportunity to cancel before the May 3, 2025 charge. I canceled immediately upon noticing the charge on May 5, 2025 and have not used the service since.
  
  
  I am not disputing the existence of auto-renewal terms I am disputing BODis failure to fulfill the legal requirement to notify me properly before charging me. This is not resolved by internal FAQs or site banners that a reasonable consumer may not be aware of or expected to check regularly.
  
  
  Unless this refund is granted, I will escalate the issue by filing a formal complaint with the *********************************** for violation of the states auto-renewal statute. I **** **** will choose to resolve this now, fairly and professionally.
  
  
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/22/2025

  Hello Bema,

  We have followed up with you via your email address on file with additional information regarding your concerns.

  Sincerely,

  BOD Support

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company automatically renewed year subscription without letting customer know. I was not aware the subscription would be automatically renewed until they charged my card 190+ dollars. I cancelled it immediately the SAME DAY and requested a refund and they refused. This is predatory business practices. I never received an email saying my subscription was being renewed.

  Business Response

  Date: 05/09/2025

  Hello ******,

  Upon reviewing your account, we have confirmed that on May 06, 2024, you purchased an annual BODi membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 04, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. 

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on May 06, 2025. Your annual **** membership was cancelled on May 06, 2025. You will continue to have access until May 06, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:

  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to actually speak to a customer service **** everything is online. Couldnt access their website via my phone as I kept getting a BAD REQUEST error on their site. I tried to cancel my renewal days ahead of the deadline. I wasnt able to actually get on their site and contact their AI bot until the day after my renewal deadline. They are refusing to refund my money for the subscription. And I have not accessed the account in a year but even if I had, this renewal period is only one day in. And there is no customer service on the weekend and my renewal date was on Sunday and I finally got through on a different device on Monday and they wouldnt refund my money.

  Business Response

  Date: 05/12/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on May 04, 2021, you purchased an annual Beachbody On Demand membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on April 02, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the prebill email was opened/viewed on May 04, 2025, after your BODi renewal processed.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on May 04, 2025. Your annual **** membership was cancelled on May 05, 2025. You will continue to have access until May 04, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23290243
  
  I am rejecting this response because:

   

  they can see that I attempted to login but was unable to do so because of their system. They can also see that I have not utilized their product(s). This is a scam.
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/15/2025

  Hello ****,

  We have confirmed that there were no cancellation attempts until May 05, 2025, the day after your BODi membership renewed.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23290243
  
  I am rejecting this response because:

   

  if you read my email you would have seen that I attempted to login on but kept getting BAD REQUEST. I kept changing the password and that was accepted BUT when I would attempt to log on, the only thing that would appear is BAD REQUEST with a big red x ? square. I was trying to log on to cancel and couldnt. 
  
  Sincerely,
  
  **** ********

  Business Response

  Date: 05/22/2025

  Hello ****,

  We have followed up with you via the email address on file with additional details regarding your concerns.

  Sincerely,

  BODi Support

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22, 2024 I received an email confirming my request to cancel my Beachbody membership. It was also noted on my Beachbody account that my membership was cancelled as of July 22, 2024. The email used for my account was *********************** I was shocked when in the middle of March 2025 my Discover bill had a charge for $179.00 for a 12 month Beachbody membership as I had cancelled it on July 22, 2024. I called the number on the charge. It was a nonworking number. I then contacted Discover and shared with them the email and a picture of my Beachbody account stating it had been cancelled on July 22, 2024. They refunded me the $179.00. In the middle of April I received my Discover bill which again had the Beachbody charge on $179.00. Beachbody changed their customer service support. You no longer have the ability to speak to a person. You have to chat or text with them. When I finally was able to text with a Beachbody representative it was discovered that there were 2 emails associated with my account. One being an email I haven't used in years. Since I cancelled my membership using the ********************** Beachbody used my old unused email to charge me $179.00 for a membership I cancelled on July 24, 2025. When I stated I cancelled my membership on July 22, 2024 ***** responded that they used my old email to charge me as it was "active" and I did not cancel it. I find this business practice deceitful and unscrupulous. I had no idea this email was being used as I had updated my email. I no longer used the **************** for Beachbody correspondence. Since I contacted her outside of the 31 day Money Back Guarantee she would not refund my money. I also filled out and submitted a review to the Beachbody Corporate Review team contesting this.

  Business Response

  Date: 05/07/2025

  Hello Una,

  Upon reviewing your account, we have confirmed that on March 07, 2019, you purchased an annual *** membership under an ******* email address. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On July 29, 2020, you purchased a secondary annual *** membership under a ********* email address. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.
  
  On July 22, 2024, you cancelled the annual **** membership under the ********* email address. The membership was cancelled as requested.

  However,the annual **** membership under the ******* account was still active, and we did not receive any prior cancellation requests for the account.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Please note, only the customer can enroll into a membership or subscription online. Customer support does not have the ability to do so.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on February 03, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on March 07, 2025. Your annual **** membership was cancelled on April 30, 2025. You will continue to have access until March 07, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  
  

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My automatic renewal was always done via a team member. Beachbody fired all of the team members who provided ***************** fore renewals. I did not receive an email or red flag message in my app as the customer service agent states. I went through all emails including trash and it is not there nor a message in my app. Upon some investigation there are numerous complaints online about the company saying the sent out emails & falsely accusing customers of receiving emails and opening them in order for the company to charge clients and not refund them. I need to cancel my subscription for this year due to some personal issues. I called the day it was pending on my debit card. I have been a loyal customer for years and very upset with the lack of care.

  Business Response

  Date: 05/07/2025

  Hello ***,

  Upon reviewing your account, we have confirmed that on April 12, 2024, you purchased Total Solution Pack. Your package included a Preferred Customer membership, a monthly ********************** subscription and an annual **** membership. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On May 01, 2024, you cancelled the monthly Shakeology subscription online via self-service.

  On May 12, 2024, you cancelled the Preferred Customer membership.

  Because your annual BODi subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 11, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show the prebill email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 16, 2025. You will continue to have access until April *******, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2.  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23264184
  
  I am rejecting this response because:   

  A-   Previously I had a team member contact me to renew my beach body membership.  The team member added and cancelled services on my account. ********************** removed team members and opted to allegedly send out emails about renewals instead. 

  B- Never received or opened said email.  I check online there are numerous complaints of other members who also say they did not receive an email to renew subscription. Nor did they open an email. 

  C- I called to cancel the subscription as soon as I saw the charge on my credit card. It is ridiculous to charge someone a full year subscription for something that hadn't even cleared a credit card. 

  D- I  believe Beach Body is acting in bad faith by deceiving customers into paying for an additional year of services by alleging that they sent out an email and it was opened by myself. 
  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/09/2025

  Hello ***,

  Just clarifying a few things mentioned in your response

  Partners did not have the ability to cancel a membership or subscription on behalf of a customer. Only the account holder had the ability to cancel.

  The annual BODi prebill email was sent to the email address on file on March 11, 2025. Our records show that the email was opened/viewed on March 11, 2025.

  This notification advised of the next renewal date and renewal price with a link to manage your membership prior to the next scheduled renewal.

  Your annual BODi membership renewed on April 12, 2025. Your annual **** membership was cancelled on April 16, 2025. You will continue to have access until April 12, 2026, (your account will NOT automatically renew).

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.

  Sincerely,
  BODi

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23264184
  
  I am rejecting this response because:

  I Never received email. It is a blaten lie that it was received and opened. I have checked all of my email folders and do not have an email. 
  

  Again after you claimed this and you would not provide a refund I went online to find hundreds of complaints from people saying the same thing. They never received the a renewal email. 
  please provide refund as I never received email and will not be using beach body. 

  
  Sincerely,
  
  *** *****

  Business Response

  Date: 05/13/2025

  Hello ***,

  As previously explained, the annual BODi prebill email was sent to your email address on file on March 11, 2025. Our records show that the email was opened/viewed on March 11, 2025.

  Your annual BODi membership renewed on April 12, 2025, and was cancelled on April 16, 2025. You will continue to have access until April 12, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23264184
  
  I am rejecting this response because: 

      You keep repeating the same lie over and over. Saying that I received an email and opened it from you on the date you indicated is a complete lie.  I never received or opened an email from you about the renewal date or I would have canceled my service before the renewal date. I did call and cancel as soon as I saw pending charges on my bank account.  It s no wonder your company has thousands of BBB complaints, negative ****** reviews, & other complaints.  I filed a dispute with my credit card company. 

  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against this company for a recent "subscription renewal", that was billed on 3/31/2025. I requested a refund on April 9, 2025 and was advised to submit an appeal as although it was a digital product, it did not qualify for their 31 day MBG, because it was not within 31 days of when I initiated my subscription (3/31/2020). It was, however, within 31 days of renewal, and I requested an appeal as I did not receive an email reminder prior to the renewal, and I have also been a loyal customer with this company for five years. I have spent over $1600 with this company, and am simply requesting a refund for my recent renewal, as I do not intend on using the service this year. When they responded they sent a screenshot of what the email that was supposedly sent to me as a reminder looked like, however it did not show that it was indeed sent to my email on the date that they claimed (2/27/2025). I have included a screenshot for reference.

  Business Response

  Date: 05/01/2025

  Hello ****,

  Upon reviewing your account, we have confirmed that on March 31, 2020, you purchased a Barre Blend and Beachbody On Demand Challenge Pack. Your package included a monthly Shakeology subscription and annual Beachbody On Demand membership.During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions, the renewal is not based on usage it continues to renew until you cancel your subscription.

  On November 09, 2020, you cancelled the monthly Shakeology subscription.

  Because your annual BODi (previously Beachbody On Demand) subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into enrollment.

  Our system shows that a pre-bill notification for the next annual BODi renewal was sent to you on February 27, 2025, to the email address on file. The subject is tilted,Reminder, Your BODi Subscription is Renewing Soon.

  This notification advised of the next renewal date and renewal price with a link to manage your membership.

  During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.

  Current Account Status:

  Your annual **** membership renewed on March 31, 2025. Your annual **** membership was cancelled on April 09, 2025. You will continue to have access until March 31, 2026, (your account will NOT automatically renew).

  Response to your Request:

  Due to the results of our research listed above, were unable to approve your exception request for a refund for the following reasons:
  1. Per the terms opted into at enrollment, the subscription renewed and was never cancelled.
  2. For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support

  Customer Answer

  Date: 05/10/2025

   
  Complaint: 23248168
  
  I am rejecting this response because:

  I was advised that I had been sent an email prior to the renewal of my subscription. I never received said email after reviewing my inbox using the provided subject header of what the email "looks like". I was never sent a copy confirming it was indeed sent to my email address. I also have been a loyal customer for five years, and have spent over $1600 on recurring subscriptions, as well as products from this company. I am simply requesting a refund for the latest subscription renewal. It is poor customer service on behalf of the company to not take such things into consideration. 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 05/13/2025

  Hello Cara,

  The annual BODi prebill email was sent to your email address on file on February 27, 2025.

  Your annual BODi membership renewed on March 31, 2025, and was cancelled on April 09, 2025.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support